28-05-2025
Ministry of Islamic Affairs launches 24/7 toll-free helpline for pilgrims
RIYADH: Saudi Arabia's Ministry of Islamic Affairs, Dawah and Guidance has launched a 24/7 toll-free helpline (800 2451000) to respond to pilgrims' inquiries and provide religious rulings (fatwas) related to the Hajj.
The service provides religious guidance in 10 languages: Arabic, English, French, Turkish, Urdu, Indonesian, Bengali, Hausa, Amharic and Hindi.
The toll-free helpline is part of the ministry's initiatives aimed at facilitating the performance of Hajj rituals in accordance with Islamic rules.
Through direct communication with a select group of qualified scholars and professional translators, the helpline ensures pilgrims receive reliable religious support.
The ministry has urged all pilgrims to make full use of this complimentary service, underscoring the Kingdom's intent to deliver the highest standard of care during the pilgrimage.
The minister of Islamic affairs has assigned 300 scholars and advocates to provide fatwas and lectures for domestic Hajj campaigns for this year's Hajj season, the ministry said.
Meanwhile, the ministry continues its efforts to serve pilgrims during Hajj by providing awareness and guidance services at the Aisha Mosque, one of the main stations frequented by pilgrims in Makkah.
The services include broadcasting awareness messages in several languages via electronic screens to enhance religious awareness and facilitate the performance of rituals.
In addition, around-the-clock field-monitoring tours are being conducted by male and female inspection teams to ensure the quality of services and address observations immediately.
The ministry also ensured the availability of Qur'ans and translations in several languages and organized the movement of crowds in the mosque and its courtyards to ensure smooth flow and comfort for visitors.
