Latest news with #JamesDyett
Finextra
5 days ago
- Business
- Finextra
Zafin integrates ChatGPT Enterprise
Zafin, the strategic platform partner that banks trust to accelerate innovation and deliver transformative customer value, is collaborating with OpenAI to apply ChatGPT Enterprise across its product development and delivery operations. 0 This content is provided by an external author without editing by Finextra. It expresses the views and opinions of the author. By embedding AI into how its teams work and investing in training and enablement, Zafin is driving greater development velocity improving product quality, and strengthening its ability to support banks with precision. Banks today face mounting pressure from outdated infrastructure, nimble digital challengers, and evolving customer expectations. To help them deliver personalized products and services at speed, Zafin is scaling platform capabilities and empowering its teams to build with sharper focus and efficiency. OpenAI was selected not only for its technical leadership, but because its approach to human–AI collaboration aligns closely with Zafin's own AI principles. Together, the two companies are shaping how intelligent systems and human expertise can work in concert—accelerating innovation while maintaining the trust, control, and precision that banks demand. 'Innovation at Zafin is rooted in solving the toughest challenges banks face in delivering personalized experiences and dynamic pricing at scale,' said Branavan Selvasingham, Head of AI and Engineering at Zafin. 'By integrating Enterprise ChatGPT into our internal processes, we're accelerating how we develop, design and deliver products and capabilities that help banks respond to customer needs with speed and precision. Our teams are using AI to streamline ideation, reduce complexity, and enhance decision-making as our clients push for growth and efficiency.' 'Zafin is a great example of how companies are using ChatGPT to transform how teams work," said James Dyett, Head of Enterprise and Strategic Sales at OpenAI. "By embedding ChatGPT into their product development and delivery workflows, they're accelerating innovation and creating more value for their customers across the banking sector." Zafin is embracing generative AI not as a tool, but as a capability embedded across the organization, one that creates a strategic edge for both its teams and clients. By applying OpenAI's models through ChatGPT Enterprise across internal workflows from prototyping and documentation to enablement and collaboration, Zafin is reducing manual cycles, and freeing up teams to focus on high-impact innovation. What began as a clear vision to make teams 'superhuman' has become a core part of how Zafin builds, supported by strong adoption and a sustained focus on responsible scaling. Zafin's current and emerging AI initiatives span three strategic areas: • Collaboration enablement: powering documentation, cross-functional knowledge sharing, secure research workflows, and intelligent interfaces • Platform delivery acceleration: embedding AI across product design, QA, and solution delivery to shorten handoffs and raise quality • Future development: building agent teams and secure connectors that operate as teammates across the platform—developed using OpenAI SDKs and governed by enterprise standards All AI initiatives at Zafin are governed by a comprehensive responsible AI governance framework, supported by human-in-the-loop oversight and rigorous model risk management protocols. AI automation and human judgment are combined to ensure outcomes are explainable, auditable, and aligned with client needs. Early results show measurable gains in development timelines, QA cycles, and documentation delivery, bringing new capabilities to market faster and enabling Zafin to serve clients with greater agility.
Business Wire
5 days ago
- Business
- Business Wire
Zafin Integrates ChatGPT Enterprise to Accelerate Platform Development and Help Banks Compete
TORONTO--(BUSINESS WIRE)--Zafin, the strategic platform partner that banks trust to accelerate innovation and deliver transformative customer value, is collaborating with OpenAI to apply ChatGPT Enterprise across its product development and delivery operations. By embedding AI into how its teams work and investing in training and enablement, Zafin is driving greater development velocity improving product quality, and strengthening its ability to support banks with precision. 'By integrating Enterprise ChatGPT into our internal processes, we're accelerating how we develop, design and deliver products and capabilities that help banks respond to customer needs with speed and precision." Share Banks today face mounting pressure from outdated infrastructure, nimble digital challengers, and evolving customer expectations. To help them deliver personalized products and services at speed, Zafin is scaling platform capabilities and empowering its teams to build with sharper focus and efficiency. OpenAI was selected not only for its technical leadership, but because its approach to human–AI collaboration aligns closely with Zafin's own AI principles. Together, the two companies are shaping how intelligent systems and human expertise can work in concert—accelerating innovation while maintaining the trust, control, and precision that banks demand. 'Innovation at Zafin is rooted in solving the toughest challenges banks face in delivering personalized experiences and dynamic pricing at scale,' said Branavan Selvasingham, Head of AI and Engineering at Zafin. 'By integrating Enterprise ChatGPT into our internal processes, we're accelerating how we develop, design and deliver products and capabilities that help banks respond to customer needs with speed and precision. Our teams are using AI to streamline ideation, reduce complexity, and enhance decision-making as our clients push for growth and efficiency.' 'Zafin is a great example of how companies are using ChatGPT to transform how teams work," said James Dyett, Head of Enterprise and Strategic Sales at OpenAI. "By embedding ChatGPT into their product development and delivery workflows, they're accelerating innovation and creating more value for their customers across the banking sector." Zafin is embracing generative AI not as a tool, but as a capability embedded across the organization, one that creates a strategic edge for both its teams and clients. By applying OpenAI's models through ChatGPT Enterprise across internal workflows from prototyping and documentation to enablement and collaboration, Zafin is reducing manual cycles, and freeing up teams to focus on high-impact innovation. What began as a clear vision to make teams 'superhuman' has become a core part of how Zafin builds, supported by strong adoption and a sustained focus on responsible scaling. Zafin's current and emerging AI initiatives span three strategic areas: Collaboration enablement: powering documentation, cross-functional knowledge sharing, secure research workflows, and intelligent interfaces Platform delivery acceleration: embedding AI across product design, QA, and solution delivery to shorten handoffs and raise quality Future development: building agent teams and secure connectors that operate as teammates across the platform—developed using OpenAI SDKs and governed by enterprise standards All AI initiatives at Zafin are governed by a comprehensive responsible AI governance framework, supported by human-in-the-loop oversight and rigorous model risk management protocols. AI automation and human judgment are combined to ensure outcomes are explainable, auditable, and aligned with client needs. Early results show measurable gains in development timelines, QA cycles, and documentation delivery, bringing new capabilities to market faster and enabling Zafin to serve clients with greater agility. Learn more about AI at Zafin. About Zafin Zafin is the strategic platform partner that banks trust to accelerate innovation, unlock sustainable growth, and deliver personalized customer value—without disrupting core systems. Headquartered in Vancouver, Canada, and serving banks across North America, EMEA, and Asia-Pacific, Zafin helps financial institutions modernize intelligently by decoupling product innovation from legacy infrastructure and orchestrating value across the banking lifecycle. At the heart of Zafin is an AI-powered, modular platform purpose-built for banking. It enables banks to unify data, simplify product and pricing strategies, automate deal execution, and optimize customer relationships. Zafin works with top-tier global institutions as well as regional and mid-market banks, delivering measurable outcomes including increased speed to market, reduced operational complexity, enhanced compliance, and stronger customer engagement. To learn more, visit connect with us on LinkedIn, engage with our expert discussions on YouTube, or read our insights on the Zafin blog. 'Zafin' is a trademark of Zafin. Other product or service names mentioned herein may be trademarks of their respective companies.
Yahoo
03-04-2025
- Business
- Yahoo
iQor Strengthens Industry-Leading Analytics With OpenAI to Reimagine Voice of the Customer
iQor & OpenAI Apply Real-Time AI to Unlock Intelligence From Millions of Customer Interactions FT. LAUDERDALE, Fla., April 03, 2025 (GLOBE NEWSWIRE) -- iQor CXBPO™, a recognized leader in customer experience business process outsourcing (BPO), today announced an agreement with OpenAI that will enhance its industry-leading analytics capabilities at unprecedented scale. As the first CXBPO to collaborate with OpenAI in this way, iQor will leverage cutting-edge AI to deliver real-time, actionable insights on hundreds of millions of customer interactions, enabling businesses to refine their CX strategies and achieve superior outcomes in product, policy, and process. 'Making strategic investments in innovation will continue to set iQor apart as the BPO partner of choice. To that end, working closely with OpenAI is the next logical step for our industry-leading advanced analytics solutions,' said iQor President and CEO Chris Crowley. 'By integrating OpenAI's cutting-edge AI models, we're enhancing our analytics capabilities and positioning iQor to remain at the forefront of CX intelligence. This collaboration reflects our commitment to utilizing the power of data and intelligence in our business and will empower our clients to achieve exceptional performance at scale, driving lasting business outcomes.' As an industry pioneer in data intelligence, iQor is taking its analytics to unparalleled heights by integrating OpenAI's state-of-the-art capabilities into its offering. Part of iQor's infinityAiQ platform, the collaboration accelerates the use of agentic AI and further strengthens iQor's commitment to being the industry's analytics leader, providing clients with deeper, more valuable insights than ever before. 'iQor understands the power of data in shaping customer experiences, and we're eager to help them to bring AI-driven intelligence to CX so businesses can rapidly uncover patterns, predict customer needs, and implement data-driven strategies at scale,' said James Dyett, Head of Enterprise and Strategic Sales at OpenAI. iQor will deploy ChatGPT Enterprise, integrate OpenAI's API tools, and gain early access to OpenAI's most advanced large language models (LLMs) and developer tools. These innovations will provide iQor's clients with the latest in AI-driven CX solutions, natural language processing (NLP), and predictive analytics, helping them engage customers more effectively and optimize operations. 'Our goal is to use OpenAI's powerful AI tools to supercharge iQor's digital capabilities,' said iQor Chief Digital Officer Pj Singh. 'By embedding OpenAI's advanced models into our proprietary infinityAiQ™ platform, we're accelerating the technical power behind our analytics. This integration allows us to address complex CX challenges like real-time sentiment analysis, predictive insights, and AI-driven automation, enabling our clients to make smarter decisions, enhance efficiency, and stay ahead of the competition.' iQor's commitment to delivering next-level analytics and insights for its clients is reflected in its strategic use of OpenAI's tools to transform vast amounts of customer data into actionable intelligence while maintaining the company's secure data infrastructure. 'We are deeply committed to helping our clients achieve their business goals with intelligence and agility,' said iQor Chief Commercial Officer Jason Grier. 'This collaboration with OpenAI isn't just about providing insights—it's about delivering real, actionable strategies that accelerate growth. By combining OpenAI's innovative AI models with our world-class CX expertise, we're bringing a new level of differentiation to the market that will drive better customer experiences, faster outcomes, and measurable business success.' To learn more about how iQor and OpenAI are transforming AI-powered CX, visit About iQor CXBPO™iQor CXBPO™ is a trusted partner in intelligent customer experience solutions, delivering exceptional results for global brands. With 40,000 employees across 10 countries, we combine 30 years of industry expertise with cutting-edge AI-driven innovations to optimize customer interactions at every stage. Our agile, scalable solutions ensure seamless omnichannel engagement, driving loyalty and measurable business success. Recognized as a Great Place to Work® and a leader in CX excellence, we elevate performance through a people-first approach, operational expertise, and secure, technology-enabled solutions. Learn more at Contact Nicole GobboDirector of Communications in to access your portfolio
