Latest news with #JanErikAase
Yahoo
19-05-2025
- Business
- Yahoo
ISG to Publish Report on Supply Chain Service Providers
Upcoming ISG Provider Lens™ report will evaluate providers preparing supply chains for emerging enterprise needs with AI, other technologies STAMFORD, Conn., May 19, 2025--(BUSINESS WIRE)--Information Services Group (ISG) (Nasdaq: III), a global AI-centered technology research and advisory firm, has launched a research study examining service providers that are helping enterprises make their supply chains more resilient and adaptable amid rapid changes in technology and global business. The study results will be published in a series of comprehensive ISG Provider Lens™ reports, called Supply Chain Services, scheduled to be released in September 2025. The reports will cover companies offering services including supply chain consulting, operations modernization and the implementation of transportation management and circular supply chain systems. Enterprise buyers will be able to use information from the report to evaluate their current vendor relationships, potential new engagements and available offerings, while ISG advisors use the information to recommend providers to the firm's buy-side clients. Companies face growing uncertainty from geopolitical and economic disruptions, including rising tariffs, even as they come under pressure to make supply chains more efficient and sustainable. Many are using specialized consulting services and new technologies, including AI, to remain competitive in this crucial, complex aspect of business operations. Enterprises want modular, scalable solutions suited to their digital maturity and industry-specific requirements. "The supply chains of the future will need to adapt to constant change," said Jan Erik Aase, partner and global leader, ISG Provider Lens Research. "To remain competitive, enterprises are seeking service providers that can make their supply chains more agile, efficient and resilient." ISG has distributed surveys to more than 100 supply chain service providers. Working in collaboration with ISG's global advisors, the research team will produce four quadrants representing the supply chain services the typical enterprise is buying, based on ISG's experience working with its clients. The four quadrants are: Supply Chain Operations Modernization Services, evaluating providers of consulting, implementation and managed services to transform supply chain operations. Leading providers use AI, automation and analytics to optimize processes and deliver real-time insights, enhancing visibility and compliance. Supply Chain BPO Services, assessing providers of outsourced business processes including procurement, order fulfillment, transportation, customer service and logistics management. Providers must be able to integrate technologies such as AI, automation, chatbots, predictive analytics and natural-language processing. Circular Supply Chain Services, covering providers that help enterprises make their operations more sustainable through reuse, recycling and remanufacturing. Providers focus on building capabilities such as resource efficiency, waste reduction, traceability and reverse logistics. Supply Chain TMS Implementation Services, evaluating providers that help clients put transportation management systems in place to overcome operational, regulatory and cost challenges related to transportation. TMS requirements include addressing regional issues such as major tax changes, high logistics costs and limited carrier availability. Geographically focused reports from the study will cover the global supply chain services market and examine products and services available globally and in Brazil. ISG analysts Tarun Vaid, Sidney Nobre, Mamtha R, Rafael Rigotti, Sumit Kumar and Vaishnavi G K will serve as authors of the report. A list of identified providers and vendors and further details on the study are available in this digital brochure. Companies not listed as supply chain service providers can contact ISG and ask to be included in the study. All 2025 ISG Provider Lens™ evaluations feature expanded customer experience (CX) data that measures actual enterprise experience with specific provider services and solutions, based on ISG's continuous CX research. Enterprise customers wishing to share their experience about a specific provider or vendor are encouraged complete this online survey. Participants will receive a copy of this report in return for their feedback. About ISG Provider Lens™ Research The ISG Provider Lens™ Quadrant research series is the only service provider evaluation of its kind to combine empirical, data-driven research and market analysis with the real-world experience and observations of ISG's global advisory team. Enterprises will find a wealth of detailed data and market analysis to help guide their selection of appropriate sourcing partners, while ISG advisors use the reports to validate their own market knowledge and make recommendations to ISG's enterprise clients. The research currently covers providers offering their services globally, across Europe, as well as in the U.S., Canada, Mexico, Brazil, the U.K., France, Benelux, Germany, Switzerland, the Nordics, Australia and Singapore/Malaysia, with additional markets to be added in the future. For more information about ISG Provider Lens research, please visit this webpage. About ISG ISG (Nasdaq: III) is a global AI-centered technology research and advisory firm. A trusted partner to more than 900 clients, including 75 of the world's top 100 enterprises, ISG is a long-time leader in technology and business services that is now at the forefront of leveraging AI to help organizations achieve operational excellence and faster growth. The firm, founded in 2006, is known for its proprietary market data, in-depth knowledge of provider ecosystems, and the expertise of its 1,600 professionals worldwide working together to help clients maximize the value of their technology investments. View source version on Contacts Press Contacts: Laura Hupprich, ISG+1 203 517 Julianna Sheridan, Matter Communications for ISG+1 978-518-4520isg@ Error in retrieving data Sign in to access your portfolio Error in retrieving data Error in retrieving data Error in retrieving data Error in retrieving data
Business Wire
19-05-2025
- Business
- Business Wire
ISG to Publish Report on Supply Chain Service Providers
STAMFORD, Conn.--(BUSINESS WIRE)--Information Services Group (ISG) (Nasdaq: III), a global AI-centered technology research and advisory firm, has launched a research study examining service providers that are helping enterprises make their supply chains more resilient and adaptable amid rapid changes in technology and global business. The supply chains of the future will need to adapt to constant change. To remain competitive, enterprises are seeking service providers that can make their supply chains more agile, efficient and resilient. Share The study results will be published in a series of comprehensive ISG Provider Lens™ reports, called Supply Chain Services, scheduled to be released in September 2025. The reports will cover companies offering services including supply chain consulting, operations modernization and the implementation of transportation management and circular supply chain systems. Enterprise buyers will be able to use information from the report to evaluate their current vendor relationships, potential new engagements and available offerings, while ISG advisors use the information to recommend providers to the firm's buy-side clients. Companies face growing uncertainty from geopolitical and economic disruptions, including rising tariffs, even as they come under pressure to make supply chains more efficient and sustainable. Many are using specialized consulting services and new technologies, including AI, to remain competitive in this crucial, complex aspect of business operations. Enterprises want modular, scalable solutions suited to their digital maturity and industry-specific requirements. 'The supply chains of the future will need to adapt to constant change,' said Jan Erik Aase, partner and global leader, ISG Provider Lens Research. 'To remain competitive, enterprises are seeking service providers that can make their supply chains more agile, efficient and resilient.' ISG has distributed surveys to more than 100 supply chain service providers. Working in collaboration with ISG's global advisors, the research team will produce four quadrants representing the supply chain services the typical enterprise is buying, based on ISG's experience working with its clients. The four quadrants are: Supply Chain Operations Modernization Services, evaluating providers of consulting, implementation and managed services to transform supply chain operations. Leading providers use AI, automation and analytics to optimize processes and deliver real-time insights, enhancing visibility and compliance. Supply Chain BPO Services, assessing providers of outsourced business processes including procurement, order fulfillment, transportation, customer service and logistics management. Providers must be able to integrate technologies such as AI, automation, chatbots, predictive analytics and natural-language processing. Circular Supply Chain Services, covering providers that help enterprises make their operations more sustainable through reuse, recycling and remanufacturing. Providers focus on building capabilities such as resource efficiency, waste reduction, traceability and reverse logistics. Supply Chain TMS Implementation Services, evaluating providers that help clients put transportation management systems in place to overcome operational, regulatory and cost challenges related to transportation. TMS requirements include addressing regional issues such as major tax changes, high logistics costs and limited carrier availability. Geographically focused reports from the study will cover the global supply chain services market and examine products and services available globally and in Brazil. ISG analysts Tarun Vaid, Sidney Nobre, Mamtha R, Rafael Rigotti, Sumit Kumar and Vaishnavi G K will serve as authors of the report. A list of identified providers and vendors and further details on the study are available in this digital brochure. Companies not listed as supply chain service providers can contact ISG and ask to be included in the study. All 2025 ISG Provider Lens™ evaluations feature expanded customer experience (CX) data that measures actual enterprise experience with specific provider services and solutions, based on ISG's continuous CX research. Enterprise customers wishing to share their experience about a specific provider or vendor are encouraged complete this online survey. Participants will receive a copy of this report in return for their feedback. About ISG Provider Lens™ Research The ISG Provider Lens™ Quadrant research series is the only service provider evaluation of its kind to combine empirical, data-driven research and market analysis with the real-world experience and observations of ISG's global advisory team. Enterprises will find a wealth of detailed data and market analysis to help guide their selection of appropriate sourcing partners, while ISG advisors use the reports to validate their own market knowledge and make recommendations to ISG's enterprise clients. The research currently covers providers offering their services globally, across Europe, as well as in the U.S., Canada, Mexico, Brazil, the U.K., France, Benelux, Germany, Switzerland, the Nordics, Australia and Singapore/Malaysia, with additional markets to be added in the future. For more information about ISG Provider Lens research, please visit this webpage. About ISG ISG (Nasdaq: III) is a global AI-centered technology research and advisory firm. A trusted partner to more than 900 clients, including 75 of the world's top 100 enterprises, ISG is a long-time leader in technology and business services that is now at the forefront of leveraging AI to help organizations achieve operational excellence and faster growth. The firm, founded in 2006, is known for its proprietary market data, in-depth knowledge of provider ecosystems, and the expertise of its 1,600 professionals worldwide working together to help clients maximize the value of their technology investments.
Business Wire
16-05-2025
- Business
- Business Wire
ISG to Assess Finance and Accounting Outsourcing Providers
STAMFORD, Conn.--(BUSINESS WIRE)--Information Services Group (ISG) (Nasdaq: III), a global AI-centered technology research and advisory firm, has launched a research study examining providers of finance and accounting outsourcing (FAO) services, which are growing beyond their traditional cost-efficiency role and beginning to incorporate generative AI and agentic AI. As FAO evolves and extends its reach, technological advancement is more important than ever. GenAI and agentic AI allow service providers to introduce new capabilities and become full-fledged partners to forward-thinking enterprises. The study results will be published in a comprehensive ISG Provider Lens™ report, called Finance and Accounting Outsourcing (FAO) Services, scheduled to be released in September 2025. The report will cover companies offering services including accounts payable, order to cash (O2C) operations, recording and reporting of financial results, tax compliance and financial planning and analysis. Enterprise buyers will be able to use information from the report to evaluate current vendor relationships, potential new engagements and available offerings, while ISG advisors use the information to recommend providers to the firm's buy-side clients. Enterprises are turning to FAO for functions far beyond its traditional role of controlling costs. Increasingly, companies are outsourcing complex, high-value processes such as financial planning and tax compliance, which were once considered too strategic or complex to delegate, to FAO firms. They expect providers to serve as consultative partners that understand the business context well enough to enable increased agility and smart decision-making. 'As FAO evolves and extends its reach, technological advancement is more important than ever,' said Jan Erik Aase, partner and global leader, ISG Provider Lens Research. 'GenAI and agentic AI allow service providers to introduce new capabilities, including autonomous workflows and intelligent exception handling. FAO is becoming a full-fledged partner to forward-thinking enterprises.' ISG has distributed surveys to 48 FAO service providers serving the global market. Working in collaboration with ISG's global advisors, the research team will produce four quadrants representing the FAO services the typical enterprise is buying, based on ISG's experience working with its clients. The four quadrants are: Invoice to Pay (I2P), evaluating service providers that manage the full accounts payable lifecycle, from receipt of invoices to payment. Services include invoice capture and validation, master data maintenance and payment processing. Providers offer technologies such as AI and ML for exception handling and real-time analytics for compliance and decision-making. Order to Cash (O2C), assessing end-to-end O2C service providers that perform functions such as accounts receivable management, credit risk assessment, invoice generation and dispute resolution. Leading providers use automation, predictive analytics and big data to achieve rapid order fulfillment and other benefits. R2R and Tax Services, covering providers of record-to-report and tax services that help enterprises perform financial closing, reporting, reconciliation and indirect tax compliance. Providers use AI, automation and analytics to streamline operations and enhance accuracy. They can help enterprise finance leaders gain real-time insights and ensure compliance. Financial Planning & Analysis (FP&A), evaluating providers of services such as budgeting, forecasting, planning and risk management. As enterprises outsource more strategic financial functions, these providers become partners delivering real-time insights that help them identify risks and opportunities. A report from the study will cover the global FAO market and examine available products and services. ISG analysts Gaurang Pagdi, Sneha Jayanth and Shilpashree N will serve as authors of the report. A list of identified providers and vendors and further details on the study are available in this digital brochure. Companies not listed as FAO providers can contact ISG and ask to be included in the study. All 2025 ISG Provider Lens™ evaluations feature expanded customer experience (CX) data that measures actual enterprise experience with specific provider services and solutions, based on ISG's continuous CX research. Enterprise customers wishing to share their experience about a specific provider or vendor are invited to complete this online survey. Participants will receive a copy of this report in return for their feedback. About ISG Provider Lens™ Research The ISG Provider Lens™ Quadrant research series is the only service provider evaluation of its kind to combine empirical, data-driven research and market analysis with the real-world experience and observations of ISG's global advisory team. Enterprises will find a wealth of detailed data and market analysis to help guide their selection of appropriate sourcing partners, while ISG advisors use the reports to validate their own market knowledge and make recommendations to ISG's enterprise clients. The research currently covers providers offering their services globally, across Europe, as well as in the U.S., Canada, Mexico, Brazil, the U.K., France, Benelux, Germany, Switzerland, the Nordics, Australia and Singapore/Malaysia, with additional markets to be added in the future. For more information about ISG Provider Lens research, please visit this webpage. About ISG ISG (Nasdaq: III) is a global AI-centered technology research and advisory firm. A trusted partner to more than 900 clients, including 75 of the world's top 100 enterprises, ISG is a long-time leader in technology and business services that is now at the forefront of leveraging AI to help organizations achieve operational excellence and faster growth. The firm, founded in 2006, is known for its proprietary market data, in-depth knowledge of provider ecosystems, and the expertise of its 1,600 professionals worldwide working together to help clients maximize the value of their technology investments.
Business Wire
14-05-2025
- Business
- Business Wire
Swiss Firms Balance Data Laws, Microsoft Cloud Initiatives
ZÜRICH--(BUSINESS WIRE)--Enterprises in Switzerland are integrating Microsoft cloud platforms while navigating strict privacy and data sovereignty regulations, according to a new research report published today by Information Services Group (ISG) (Nasdaq: III), a global AI-centered technology research and advisory firm. Data sovereignty and privacy are major concerns for Swiss enterprises. Microsoft's data centers in Zurich and Geneva allow companies to store data in the country, but maintaining trust also requires tight operational control. Share The 2025 ISG Provider Lens™ Microsoft AI and Cloud Ecosystem report for Switzerland finds that many companies in Switzerland, one of the world's most loyal Microsoft markets, are deeply committed to Azure, Microsoft 365 and other platforms. However, they are also subject to complex data protection regulations, especially in sectors such as finance and healthcare. 'Data sovereignty and privacy are major concerns for Swiss enterprises,' said Uwe Ladwig, managing director, ISG Switzerland. 'Microsoft's data centers in Zurich and Geneva allow companies to store data in the country, but maintaining trust also requires tight operational control. A carefully chosen service provider can help clients develop a comprehensive data protection plan.' Many Swiss companies see emerging cloud and AI technologies as critical to remaining competitive, but implementing a wide range of Microsoft offerings can overwhelm internal teams, resulting in governance gaps, ISG says. Enterprises are seeking qualified providers to align new technology initiatives with local mandates such as the Swiss Federal Act on Data Protection. Companies in Switzerland, like those in Germany, are embracing Microsoft's Copilot generative AI chatbot and Azure OpenAI Services, ISG says. They look to GenAI to accelerate automation and innovation and seek immediate productivity gains through improved efficiency, though many have struggled to achieve meaningful results so far. Service providers with extensive experience and use-case libraries are proving essential to success in this area. Interest in AI agents within Microsoft 365 is also growing, though most companies exploring this area are at an early stage and lack clear use cases, ISG says. Not all providers in Switzerland are yet prepared to support the use of these agents by their clients. Demand is rising in Switzerland for Microsoft's Fabric, Foundry and Purview platforms, which enterprises are deploying together to create integrated data environments with high security and efficient data utilization, ISG says. The platforms are designed to substantially reduce regulatory risk, a key consideration for many of the country's enterprises. 'Swiss companies face competing pressures to innovate while complying with increasingly complex regulations,' said Jan Erik Aase, partner and global leader, ISG Provider Lens Research. 'They are partnering with leading local and global service providers to develop balanced strategies and execute on them.' The report also explores other Microsoft ecosystem trends affecting enterprises in Switzerland, including growing enterprise interest in multi-cloud and hybrid cloud environments and Microsoft's increasing investments in data center infrastructure. For more insights into the Microsoft-related challenges faced by enterprises in Switzerland, plus ISG's advice for addressing them, see the ISG Provider Lens™ Focal Points briefing here. The 2025 ISG Provider Lens™ Microsoft AI and Cloud Ecosystem report for Switzerland evaluates the capabilities of 42 providers across four quadrants: Managed Services for Azure, Microsoft 365 Services, Power Platform Services and AI Services for the Microsoft Clouds. The report names Swisscom as a Leader in all four quadrants. It names ELCA/EveryWare and SoftwareOne as Leaders in three quadrants each. Ambit Group, Atos, Aveniq, Bechtle, BitHawk, Data One, isolutions, MDW Group, T-Systems and Wipro are named as Leaders in two quadrants each. Accenture & Avanade, adesso, DIGITALL, Kyndryl, PwC, TCS and UMB are named as Leaders in one quadrant each. In addition, glueckkanja is named as a Rising Star — a company with a 'promising portfolio' and 'high future potential' by ISG's definition — in two quadrants. BitHawk and Kyndryl are named as Rising Stars in one quadrant each. In the area of customer experience, HCLTech is named the global ISG CX Star Performer for 2025 among Microsoft ecosystem providers. HCLTech earned the highest customer satisfaction scores in ISG's Voice of the Customer survey, part of the ISG Star of Excellence™ program, the premier quality recognition for the technology and business services industry. Customized versions of the report are available from BitHawk and glueckkanja. The 2025 ISG Provider Lens™ Microsoft AI and Cloud Ecosystem report for Switzerland is available to subscribers or for one-time purchase on this webpage. About ISG Provider Lens™ Research The ISG Provider Lens™ Quadrant research series is the only service provider evaluation of its kind to combine empirical, data-driven research and market analysis with the real-world experience and observations of ISG's global advisory team. Enterprises will find a wealth of detailed data and market analysis to help guide their selection of appropriate sourcing partners, while ISG advisors use the reports to validate their own market knowledge and make recommendations to ISG's enterprise clients. The research currently covers providers offering their services globally, across Europe, as well as in the U.S., Canada, Mexico, Brazil, the U.K., France, Benelux, Germany, Switzerland, the Nordics, Australia and Singapore/Malaysia, with additional markets to be added in the future. For more information about ISG Provider Lens research, please visit this webpage. About ISG ISG (Nasdaq: III) is a global AI-centered technology research and advisory firm. A trusted partner to more than 900 clients, including 75 of the world's top 100 enterprises, ISG is a long-time leader in technology and business services that is now at the forefront of leveraging AI to help organizations achieve operational excellence and faster growth. The firm, founded in 2006, is known for its proprietary market data, in-depth knowledge of provider ecosystems, and the expertise of its 1,600 professionals worldwide working together to help clients maximize the value of their technology investments.
Yahoo
07-05-2025
- Business
- Yahoo
AI, Midsize Business Partnerships Boost Salesforce in Germany, ISG Finds
Recent collaborations and partnerships with German SMB backers are positioning Salesforce as a premier AI business partner, ISG Provider Lens™ report says FRANKFURT, Germany, May 07, 2025--(BUSINESS WIRE)--Enterprises in Germany are increasingly looking to service providers in the Salesforce ecosystem to help them leverage generative AI (GenAI) and autonomous AI agents to reshape their business operations, according to a new research report published today by Information Services Group (ISG) (Nasdaq: III), a global AI-centered technology research and advisory firm. The 2025 ISG Provider Lens™ Salesforce Ecosystem Partners report for Germany finds that as more enterprises embrace the transitional power of AI-powered, agentic services, data integration has become an emerging critical factor in determining their success. "Simply implementing the Salesforce CRM platform is no longer sufficient," said Dr. Matthias Paletta, director and technology modernization solution lead, ISG EMEA. "Businesses must leverage integrated data to drive intelligent automation, deliver personalized experiences and streamline operations." The companies that thrive in this new era, the report says, will be the ones that manage to synthesize disparate data points into actionable intelligence and help companies transform not just their businesses, but the overall business landscape. The report notes that approximately one-third of German midsize enterprises (Mittelstand) are already significantly leveraging AI in their business operations. Salesforce's recently formed partnership with Deutscher Mittelstands-Bund (the German Association of Small and Medium-Sized Businesses) underscores the platform provider's strategy to position itself as a key partner for German SMBs, particularly in implementing AI- and data-driven solutions. One potential hindrance to this growth plan is a suddenly sluggish economy. Economic uncertainty and cautious IT spending among German enterprises could dampen momentum, leading to a more subdued demand environment as well as potential setbacks for Salesforce in its continued competition for the CRM space against SAP and Microsoft. With a skills shortage already impacting German enterprises, companies of all sizes may find it more challenging to navigate the complexities of adopting advanced AI and automation tools, the report notes. Service providers in the Salesforce ecosystem should see this situation as an opportunity. "Enterprises are tired of finding themselves confined to any single vendor's ecosystem, preferring instead to choose best-of-breed tools that do what they need them to do," said Jan Erik Aase, partner and global leader, ISG Provider Lens Research. "This gives rise to the need for hybrid platforms in multicloud environments, which paves the way for partnerships and open ecosystems."
