Latest news with #JaneSun
Harvard Business Review
14 hours ago
- Business
- Harvard Business Review
Building an AI-Powered, Talent-Friendly Organization
Over the next four weeks, we're highlighting some of the best conversations from the 2025 HBR Leadership Summit held in April. In this episode, Jane Sun, CEO of Group, shares her leadership approach to scaling one of the world's largest online travel companies. From pioneering the use of AI in customer experience and internal operations to reimagining hybrid work and gender diversity, she shares how she's steering a global company through rapid change and geopolitical uncertainty. She discusses her emphasis on hiring for integrity, competence, and curiosity, and outlines how AI is embedded throughout the business—from resume screening and customer personalization to employee training and product development. Key episode topics include: leadership, hiring and recruitment, motivating people, developing employees, AI and machine learning, gender, diversity and inclusion, managing uncertainty, growth strategy, innovation
CNA
6 days ago
- Business
- CNA
AI revolutionising travel and boosting business: CEO
At the ATXSummit, CNA's Sarah Al-Khaldi explores the transformative role of artificial intelligence in the travel industry with CEO Jane Sun. Ms Sun discusses how AI is revolutionising the sector, from boosting productivity and elevating customer service to enhancing travel planning and experiences.
CNBC
7 days ago
- Business
- CNBC
Trip.com CEO reveals new '3E' travel trends
Jane Sun, CEO of Group, discusses how the company is leveraging AI to improve customer experience as she shares the three top emerging travel trends of the year.
Skift
20-05-2025
- Business
- Skift
Trip.com Group Rides AI, Inbound Boom, and Older Travelers to Strong Quarter
inbound bookings soared 100% as China's visa-free policies lured more tourists. With AI and senior travelers fueling growth, the company's global comeback looks sharp and well-targeted. Inbound tourism to China has become Group's fastest-growing segment, thanks to favorable policy changes and increased international interest. Visa-free access for travelers from over 40 countries, along with China's new 240-hour visa-free transit policy, is making it easier for tourists to visit the country. 'In the first quarter, our inbound travel bookings surged by approximately 100% year-over-year with South Korea, Thailand, Malaysia and Indonesia emerging as some of the fastest-growing source markets,' said Group Co-Founder and Executive Chairman James Liang at an earnings call on Tuesday. Inbound hotel bookings from key visa-free countries surged more than 240%, driven in part by new initiatives such as free city tours for transit travelers and upgrades to multilingual offline service centers. The inbound segment also outperformed others on conversion rates and cross-selling metrics, according to Jane Sun, CEO and director of Group. AI as a Core Strategic Asset Artificial intelligence is also playing a key role in Group's growth strategy. From planni
Business Insider
20-05-2025
- Business
- Business Insider
Trip.com reports Q1 non-GAAP EPS RMB5.96, consensus RMB5.57
Reports Q1 revenue RMB13.8B, consensus RMB13.82B. 'The travel industry maintained strong momentum in the first quarter of 2025, supported by resilient consumer demand and favorable travel policies,' said James Liang, Executive Chairman. 'With our diversified market presence, we are well positioned to navigate global economic uncertainties and capture growth opportunities.' 'We are pleased to see a strong start to 2025,' said CEO Jane Sun. 'As travel becomes an increasingly integral part of everyday life, we remain committed to meeting the evolving needs of travelers through innovative, localized, and customer-centric solutions. This positions us well to sustain growth momentum and deliver lasting value to our customers, partners, and shareholders.' Confident Investing Starts Here:
