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Convey Expands Strategic Relationship with CenterPoint Energy to Transform Customer Communications Especially During Times of Extreme Weather
Convey Expands Strategic Relationship with CenterPoint Energy to Transform Customer Communications Especially During Times of Extreme Weather

Business Wire

time6 days ago

  • Business
  • Business Wire

Convey Expands Strategic Relationship with CenterPoint Energy to Transform Customer Communications Especially During Times of Extreme Weather

DENVER--(BUSINESS WIRE)--Convey is proud to announce a major expansion of its relationship with CenterPoint Energy (NYSE: CNP). Convey, formerly known as Message Broadcast, is a longtime leader in providing customer engagement software for highly regulated industries and serves the largest utilities in North America; CenterPoint Energy is a leading electric and natural gas utility serving 7 million customers across Texas, Indiana, Ohio, and Minnesota. 'At Convey, we are deeply aligned with CenterPoint Energy's mission to deliver safe, reliable service while modernizing customer communication in the moments that matter most,' said Maulik Datanwala, CEO of Convey. This new engagement highlights CenterPoint Energy's dedication to improving the customer experience with advanced warnings of storms and restoration updates during storm-related outages. Convey's customer communication platform helps CenterPoint Energy respond with speed, scale, and reliability—delivering critical updates to customers during extreme weather events and enhancing engagement year-round. 'At Convey, we are deeply aligned with CenterPoint Energy's mission to deliver safe, reliable service while modernizing customer communication in the moments that matter most,' said Maulik Datanwala, CEO of Convey. 'This strategic relationship is a testament to what's possible when a forward-thinking utility meets a purpose-built communications platform designed to scale. With decades of experience delivering critical communication across the utilities sector and other regulated industries, we are excited about our work together that will transform the way CenterPoint communicates and helps deliver better outcomes for its customers.' Enhancing Customer Experience at Scale for CenterPoint Energy As a regulated transmission and distribution utility (TDU) in Texas, CenterPoint Energy plays a critical role in powering more than 2.8 million homes and businesses across one of the most highly dynamic markets in the nation and the energy capital of the world. With Convey, CenterPoint gains not just additional messaging capabilities for storms but also establishes a strategic relationship to collaborate on delivering intelligent customer workflows that improve operational agility and help build customer trust. 'At CenterPoint Energy, our customers count on us to deliver critical energy services every hour of every day. We also have to be able to communicate timely, accurate and relevant information to customers and communities with speed, clarity, and consistency—especially during disruptive extreme weather events,' said Jason Wells, President and CEO of CenterPoint Energy. 'Our expanded work with Convey reflects our commitment to modernizing both the infrastructure that delivers our customers' energy but also the way we communicate with them, leveraging technology that not only enhances service reliability but also strengthens the trust and connection we have with the communities we are privileged to serve.' A Relationship Focused on the Future The CenterPoint/Convey relationship is envisioned as a stepping stone to help redefine and improve customer communications. Convey is proud to work CenterPoint Energy in driving innovation, enhancing customer engagement, and setting new standards in utility communication. 'We are excited to continue building with CenterPoint,' added Datanwala. 'Together, we're not just solving today's challenges—we're setting the course for what's next in the industry.' To learn more, visit Convey delivers intelligent customer workflows that humanize connections in regulated environments. Formerly Message Broadcast, Convey transforms compliance requirements into streamlined experiences through purpose-built solutions that deliver measurable impact for utilities and essential service providers. Our platform helps organizations modernize operations and set new engagement standards while efficiently managing millions of interactions. Reimagine the customer journey at About CenterPoint Energy, Inc. CenterPoint Energy, Inc. (NYSE: CNP) is a multi-state electric and natural gas delivery company serving approximately 7 million metered customers across Indiana, Minnesota, Ohio, and Texas. The company is headquartered in Houston and is the only Texas-domiciled investor-owned utility. As of March 31, 2025, the company had approximately $44 billion in assets. With approximately 8,300 employees, CenterPoint Energy and its predecessor companies have been serving customers for more than 150 years. For more information, visit

Texas-based TenderHeart Health Outcomes enters into distribution and supply agreement with Medline
Texas-based TenderHeart Health Outcomes enters into distribution and supply agreement with Medline

Yahoo

time28-05-2025

  • Business
  • Yahoo

Texas-based TenderHeart Health Outcomes enters into distribution and supply agreement with Medline

Agreement combines TenderHeart's value-based care approach with Medline's products and solutions to elevate patient outcomes NORTHFIELD Ill., May 28, 2025 /PRNewswire/ -- Medline today announced it has entered into a distribution and supply agreement with TenderHeart Health Outcomes, a Texas-based provider dedicated to providing high-quality medical supplies and innovative patient-centric programs. As part of the agreement, TenderHeart is using the Medline Home Direct™ Program to ship medical supplies directly to TenderHeart's patients' homes; these include enteral feeding, urology, ostomy and wound care supplies, breast pumps, pediatric mobility aids and a range of incontinence brands. The partnership will help facilitate TenderHeart's commitment to delivering innovative, clinically proven member-engagement and incontinence programs that improve patients' lives and broaden access to care. "What stood out to me about Medline is the company's distribution capabilities and continuous investment in infrastructure and supply chain management," said Jason Wells, chief financial officer, TenderHeart. "As we continue to expand our footprint to meet the needs of more patients, we remain focused on helping lower the cost of servicing the patient and driving innovation into the supply chain to ultimately deliver personalized care and improve health outcomes. I believe Medline has a high level of capabilities and resources to help us achieve our goals." Medline's ability to deliver next day to 95% of U.S. customers through its vast network of 45 distribution centers in the U.S. will help enhance consistent delivery of medical supplies to TenderHeart's patients. The company's two facilities in Katy, Texas, and Auburndale, Florida, are currently servicing TenderHeart's patients. As Medline continues to partner with home medical equipment providers, the company is investing in automation capabilities at its distribution facilities to help maintain the high level of service on patient-specific orders. "TenderHeart's collaboration with Medline brings several benefits, particularly in enhancing the patient experience," said Josh Bonnewell, corporate accounts director, Medline Post-Acute Care. "By leveraging Medline's high-quality products and solutions and supply chain network, we are focusing on helping TenderHeart optimize their business and enhance patient care." Learn how Medline works with HME providers to improve clinical, financial and operational outcomes at About MedlineMedline is the largest provider of medical-surgical products and supply chain solutions serving all points of care. Through its broad product portfolio, resilient supply chain and leading clinical solutions, Medline helps healthcare providers improve their clinical, financial and operational outcomes. Headquartered in Northfield, Illinois, the company employs more than 43,000 people worldwide and operates in more than 100 countries and territories. To learn more about how Medline makes healthcare run better, visit About TenderHeartTenderHeart is an innovative, value-based provider of disease management solutions to patients with incontinence and other health needs in partnership with Managed Care Organizations ("MCOs") and Medicare Advantage Plans. Headquartered in Austin, Texas, TenderHeart Health Outcomes ("TenderHeart" or the "Company") is an industry leader in providing high quality incontinence care management and coaching to patients via their individualized solutions. To learn more about how TenderHeart is positively changing healthcare, visit FacebookTwitterLinkedInYouTube View original content to download multimedia: SOURCE Medline Industries, LP Sign in to access your portfolio

Greater Houston Resiliency Initiative Phase Two Update: CenterPoint Energy completes 100% of all critical resiliency actions early and ahead of 2025 hurricane season
Greater Houston Resiliency Initiative Phase Two Update: CenterPoint Energy completes 100% of all critical resiliency actions early and ahead of 2025 hurricane season

Yahoo

time22-05-2025

  • Business
  • Yahoo

Greater Houston Resiliency Initiative Phase Two Update: CenterPoint Energy completes 100% of all critical resiliency actions early and ahead of 2025 hurricane season

Over last 10 months, during Phase One and Two, CenterPoint has installed more than 26,000 stronger, more storm-resilient poles; undergrounded 400 miles of power lines; added 5,150 automation devices; cleared more than 6,000 miles of higher-risk vegetation; and installed 100 weather monitoring stations around the Greater Houston area Actions will improve reliability for customers and reduce outages by more than 125 million minutes annually Company to announce the remainder of GHRI 2025 targets in early June HOUSTON, May 22, 2025 /PRNewswire/ -- Today, as part of the second phase of the Greater Houston Resiliency Initiative (GHRI), CenterPoint Energy announced that it has completed 100% of all grid resiliency improvements early and ahead of the official start of the 2025 hurricane season. Ahead of the June 1 self-imposed deadline, CenterPoint has completed all of its key actions of GHRI Phase Two including installing more than 25,000 stronger, storm-resilient poles; undergrounding more than 400 miles of power lines; adding 4,850 more automated devices capable of self-healing; clearing an additional 4,000 miles of higher-risk vegetation; and, for the first time ever, installing 100+ advanced weather monitoring stations across the Greater Houston area. Overall, these resiliency actions are expected to reduce outages for customers by more than 125 million minutes annually. "The early completion of Phase Two of our Greater Houston Resiliency Initiative is a testament to the hard work, dedication and collaboration of our teams and partners. Finishing this vital work ahead of the 2025 hurricane season underscores our unwavering commitment to enhancing the resiliency and reliability of our energy infrastructure for the customers and communities we're privileged to serve. This is just one more step on our journey to build and operate the most resilient coastal grid in the nation," said CenterPoint Energy President and CEO Jason Wells. "We are proud of all of the major milestones our teams diligently delivered over the last 10 months as part of GHRI Phase One and Phase Two," said Darin Carroll, Senior Vice President of CenterPoint Energy's Electric Business. "I want to underscore that we aren't stopping. There is more work to come throughout the summer and the rest of the year. We understand the critical role we play in powering lives and businesses every single day, and this proactive suite of actions strengthens our ability to deliver for Houston and the Gulf Coast when they need us most." In early June, CenterPoint will announce an updated approach for GHRI for the remainder of 2025 and beyond. Combined Statistics: CenterPoint GHRI Phase One and Phase Two resiliency actions Since launching GHRI in response to Hurricane Beryl last summer, CenterPoint has made progress on the historic series of critical resiliency improvements across both Phase One and Phase Two. When combined, the company has completed the following actions: Installed or replaced more than 26,000 stronger, more storm-resilient poles built to withstand extreme winds; Undergrounded more than 400 miles of power lines to improve overall resiliency; Installed more than 5,150 more automated reliability devices and intelligent grid switching devices to reduce the impact of outages and improve restoration times; Cleared more than 6,000 miles of higher-risk vegetation near power lines to reduce storm-related outages; and Installed 100 weather monitoring stations to improve situational awareness and storm preparation. For more information on CenterPoint's GHRI actions and improvements ahead of hurricane season, visit About CenterPoint Energy, Energy, Inc. (NYSE: CNP) is a multi-state electric and natural gas delivery company serving approximately 7 million metered customers across Indiana, Minnesota, Ohio, and Texas. The company is headquartered in Houston and is the only Texas-domiciled investor-owned utility. As of March 31, 2025, the company had approximately $44 billion in assets. With approximately 8,300 employees, CenterPoint Energy and its predecessor companies have been serving customers for more than 150 years. For more information, visit Forward-looking statementsThis news release, as well as the website pages related to the GHRI, includes forward-looking statements within the meaning of the Private Securities Litigation Reform Act of 1995. When used in this news release or the website pages related to the GHRI, the words "anticipate," "believe," "continue," "could," "estimate," "expect," "forecast," "goal," "intend," "may," "objective," "plan," "potential," "predict," "projection," "should," "target," "will" or other similar words are intended to identify forward-looking statements. These forward-looking statements, which include statements regarding the GHRI and longer-term resiliency plans, including effectiveness, timing and related matters, are based upon assumptions of management which are believed to be reasonable at the time made and are subject to significant risks and uncertainties. Actual events and results may differ materially from those expressed or implied by these forward-looking statements. Any statements in this news release or the website pages related to the GHRI regarding future events that are not historical facts are forward-looking statements. Each forward-looking statement contained in this news release or the website pages related to the GHRI speaks only as of the date of this release or the date that such statement is made, as applicable. Important factors that could cause actual results to differ materially from those indicated by the provided forward-looking information include risks and uncertainties relating to: (1) business strategies and strategic initiatives, restructurings, joint ventures, acquisitions or dispositions of assets or businesses involving CenterPoint Energy or its industry; (2) CenterPoint Energy's ability to fund and invest planned capital, and the timely recovery of its investments; (3) financial market and general economic conditions; (4) the timing and impact of future regulatory, legislative and political actions or developments; and (5) other factors, risks and uncertainties discussed in CenterPoint Energy's Annual Report on Form 10-K for the fiscal year ended December 31, 2024 and CenterPoint's Quarterly Report on Form 10-Q for the quarter ended March 31, 2025 and other reports CenterPoint Energy or its subsidiaries may file from time to time with the Securities and Exchange Commission. For more information, contact: View original content to download multimedia: SOURCE CenterPoint Energy, Inc Error in retrieving data Sign in to access your portfolio Error in retrieving data Error in retrieving data Error in retrieving data Error in retrieving data

Councillors reject 584-dwelling development due to flooding and koala fears
Councillors reject 584-dwelling development due to flooding and koala fears

The Advertiser

time15-05-2025

  • Business
  • The Advertiser

Councillors reject 584-dwelling development due to flooding and koala fears

Port Stephens councillors have unanimously rejected a rezoning proposal for a 584-home development at Anna Bay. The proposal faced significant community backlash, with residents pointing out the 125-hectare site at 283 Gan Gan Road had been identified as a floodplain and core koala habitat. On Tuesday night, councillors were united in their condemnation of the proposal and supported staff's recommendation to reject the application. Deputy mayor Jason Wells said the site had been identified in multiple strategic documents as unsuitable for development. "Those documents aren't just red tape, they're not to gather dust on a bookshelf, they exist for a reason," Cr Wells said. "They reflect years of research, consultation and expert planning to guide responsible growth. We can't start ignoring those frameworks completely." Cr Paul Le Mottee said there was a ministerial directive ordering councils not to rezone flood-prone land for residential use. "It's black and white - it's got no definition about if it's just a little bit of flooding, a lot of flooding or you're just going to fill it," he said. "So as far as I'm concerned, forget all the other issues about whether you can build fancy big drains or rehabilitate [the environment] to get past everything else. That ministerial directive is a complete and utter roadblock." Developer AB Rise proposed to import one to four metres, or 1000 truckloads, of fill to raise land to lift the land above the flood level Mecone director Chris Shannon helped prepare the proposal and spoke on behalf of the developers. He said flooding concerns would be addressed by raising the land and reconstructing the Anna Bay main drain, while a 33-hectare offset would alleviate environmental issues "We're willing to work with council officers to provide the additional information," Mr Shannon said. "If there are concerns with the proposal we're willing to make amendments as needed, but we haven't been given that opportunity." The last time the council requested more information from AB Rise during the assessment of stage one - the adjacent 34-lot development on Gan Gan Road - the company took the matter to the NSW Land and Environment Court. Community futures director Stephen Peart indicated further information would not change the council's opinion. "Council has undertaken flood studies around Anna Bay catchment for many, many years, we understand the site is a significant flood risk and the flooding characteristics on that site haven't changed," Mr Peart said. "We're not in the business of asking applicants to provide additional technical studies and spend more money on consultants when we don't believe there is strong strategic merit for an application." Cr Peter Francis said the proposed in-filling - estimated to be the equivalent of 428 Olympic-sized swimming pools - would displace a significant amount of water. Michael Atkinson neighbours the proposal and raised concerns about the impact of flooding, which was already threatening surrounding properties, some of which were just 60 centimetres above sea level. "A resident in my street had their flood insurance go up to $16,000 a year, and my neighbour just stopped paying the flood portion of his insurance because it's too expensive," he told the councillors. Cr Roz Armstrong labelled the development "highly opportunistic". "They thought because of the current need for housing in the area they could run roughshod over established processes," she said. Port Stephens councillors have unanimously rejected a rezoning proposal for a 584-home development at Anna Bay. The proposal faced significant community backlash, with residents pointing out the 125-hectare site at 283 Gan Gan Road had been identified as a floodplain and core koala habitat. On Tuesday night, councillors were united in their condemnation of the proposal and supported staff's recommendation to reject the application. Deputy mayor Jason Wells said the site had been identified in multiple strategic documents as unsuitable for development. "Those documents aren't just red tape, they're not to gather dust on a bookshelf, they exist for a reason," Cr Wells said. "They reflect years of research, consultation and expert planning to guide responsible growth. We can't start ignoring those frameworks completely." Cr Paul Le Mottee said there was a ministerial directive ordering councils not to rezone flood-prone land for residential use. "It's black and white - it's got no definition about if it's just a little bit of flooding, a lot of flooding or you're just going to fill it," he said. "So as far as I'm concerned, forget all the other issues about whether you can build fancy big drains or rehabilitate [the environment] to get past everything else. That ministerial directive is a complete and utter roadblock." Developer AB Rise proposed to import one to four metres, or 1000 truckloads, of fill to raise land to lift the land above the flood level Mecone director Chris Shannon helped prepare the proposal and spoke on behalf of the developers. He said flooding concerns would be addressed by raising the land and reconstructing the Anna Bay main drain, while a 33-hectare offset would alleviate environmental issues "We're willing to work with council officers to provide the additional information," Mr Shannon said. "If there are concerns with the proposal we're willing to make amendments as needed, but we haven't been given that opportunity." The last time the council requested more information from AB Rise during the assessment of stage one - the adjacent 34-lot development on Gan Gan Road - the company took the matter to the NSW Land and Environment Court. Community futures director Stephen Peart indicated further information would not change the council's opinion. "Council has undertaken flood studies around Anna Bay catchment for many, many years, we understand the site is a significant flood risk and the flooding characteristics on that site haven't changed," Mr Peart said. "We're not in the business of asking applicants to provide additional technical studies and spend more money on consultants when we don't believe there is strong strategic merit for an application." Cr Peter Francis said the proposed in-filling - estimated to be the equivalent of 428 Olympic-sized swimming pools - would displace a significant amount of water. Michael Atkinson neighbours the proposal and raised concerns about the impact of flooding, which was already threatening surrounding properties, some of which were just 60 centimetres above sea level. "A resident in my street had their flood insurance go up to $16,000 a year, and my neighbour just stopped paying the flood portion of his insurance because it's too expensive," he told the councillors. Cr Roz Armstrong labelled the development "highly opportunistic". "They thought because of the current need for housing in the area they could run roughshod over established processes," she said. Port Stephens councillors have unanimously rejected a rezoning proposal for a 584-home development at Anna Bay. The proposal faced significant community backlash, with residents pointing out the 125-hectare site at 283 Gan Gan Road had been identified as a floodplain and core koala habitat. On Tuesday night, councillors were united in their condemnation of the proposal and supported staff's recommendation to reject the application. Deputy mayor Jason Wells said the site had been identified in multiple strategic documents as unsuitable for development. "Those documents aren't just red tape, they're not to gather dust on a bookshelf, they exist for a reason," Cr Wells said. "They reflect years of research, consultation and expert planning to guide responsible growth. We can't start ignoring those frameworks completely." Cr Paul Le Mottee said there was a ministerial directive ordering councils not to rezone flood-prone land for residential use. "It's black and white - it's got no definition about if it's just a little bit of flooding, a lot of flooding or you're just going to fill it," he said. "So as far as I'm concerned, forget all the other issues about whether you can build fancy big drains or rehabilitate [the environment] to get past everything else. That ministerial directive is a complete and utter roadblock." Developer AB Rise proposed to import one to four metres, or 1000 truckloads, of fill to raise land to lift the land above the flood level Mecone director Chris Shannon helped prepare the proposal and spoke on behalf of the developers. He said flooding concerns would be addressed by raising the land and reconstructing the Anna Bay main drain, while a 33-hectare offset would alleviate environmental issues "We're willing to work with council officers to provide the additional information," Mr Shannon said. "If there are concerns with the proposal we're willing to make amendments as needed, but we haven't been given that opportunity." The last time the council requested more information from AB Rise during the assessment of stage one - the adjacent 34-lot development on Gan Gan Road - the company took the matter to the NSW Land and Environment Court. Community futures director Stephen Peart indicated further information would not change the council's opinion. "Council has undertaken flood studies around Anna Bay catchment for many, many years, we understand the site is a significant flood risk and the flooding characteristics on that site haven't changed," Mr Peart said. "We're not in the business of asking applicants to provide additional technical studies and spend more money on consultants when we don't believe there is strong strategic merit for an application." Cr Peter Francis said the proposed in-filling - estimated to be the equivalent of 428 Olympic-sized swimming pools - would displace a significant amount of water. Michael Atkinson neighbours the proposal and raised concerns about the impact of flooding, which was already threatening surrounding properties, some of which were just 60 centimetres above sea level. "A resident in my street had their flood insurance go up to $16,000 a year, and my neighbour just stopped paying the flood portion of his insurance because it's too expensive," he told the councillors. Cr Roz Armstrong labelled the development "highly opportunistic". "They thought because of the current need for housing in the area they could run roughshod over established processes," she said. Port Stephens councillors have unanimously rejected a rezoning proposal for a 584-home development at Anna Bay. The proposal faced significant community backlash, with residents pointing out the 125-hectare site at 283 Gan Gan Road had been identified as a floodplain and core koala habitat. On Tuesday night, councillors were united in their condemnation of the proposal and supported staff's recommendation to reject the application. Deputy mayor Jason Wells said the site had been identified in multiple strategic documents as unsuitable for development. "Those documents aren't just red tape, they're not to gather dust on a bookshelf, they exist for a reason," Cr Wells said. "They reflect years of research, consultation and expert planning to guide responsible growth. We can't start ignoring those frameworks completely." Cr Paul Le Mottee said there was a ministerial directive ordering councils not to rezone flood-prone land for residential use. "It's black and white - it's got no definition about if it's just a little bit of flooding, a lot of flooding or you're just going to fill it," he said. "So as far as I'm concerned, forget all the other issues about whether you can build fancy big drains or rehabilitate [the environment] to get past everything else. That ministerial directive is a complete and utter roadblock." Developer AB Rise proposed to import one to four metres, or 1000 truckloads, of fill to raise land to lift the land above the flood level Mecone director Chris Shannon helped prepare the proposal and spoke on behalf of the developers. He said flooding concerns would be addressed by raising the land and reconstructing the Anna Bay main drain, while a 33-hectare offset would alleviate environmental issues "We're willing to work with council officers to provide the additional information," Mr Shannon said. "If there are concerns with the proposal we're willing to make amendments as needed, but we haven't been given that opportunity." The last time the council requested more information from AB Rise during the assessment of stage one - the adjacent 34-lot development on Gan Gan Road - the company took the matter to the NSW Land and Environment Court. Community futures director Stephen Peart indicated further information would not change the council's opinion. "Council has undertaken flood studies around Anna Bay catchment for many, many years, we understand the site is a significant flood risk and the flooding characteristics on that site haven't changed," Mr Peart said. "We're not in the business of asking applicants to provide additional technical studies and spend more money on consultants when we don't believe there is strong strategic merit for an application." Cr Peter Francis said the proposed in-filling - estimated to be the equivalent of 428 Olympic-sized swimming pools - would displace a significant amount of water. Michael Atkinson neighbours the proposal and raised concerns about the impact of flooding, which was already threatening surrounding properties, some of which were just 60 centimetres above sea level. "A resident in my street had their flood insurance go up to $16,000 a year, and my neighbour just stopped paying the flood portion of his insurance because it's too expensive," he told the councillors. Cr Roz Armstrong labelled the development "highly opportunistic". "They thought because of the current need for housing in the area they could run roughshod over established processes," she said.

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