Latest news with #JavierTamargo
Cision Canada
09-05-2025
- Business
- Cision Canada
407 ETR recognized for excellence: new awards for communications and customer service
In 2023, 407 ETR embarked on a three-year, $500,000 sponsorship with CWF to support their Rights-of-Way as Habitat Program. The Company is funding the restoration of over 12 hectares of pollinator habitat — an area equal to 22 football fields — along the highway corridor. Adding to its accolades, earlier this month, 407 ETR's Customer Service and Business Support teams were awarded the World Class Customer Experience certification from Service Quality Measurement (SQM) Group for the eleventh and eighth year, respectively. To earn this achievement, teams resolved 80 per cent or more of customer contacts on the first interaction. Since introducing live chat in 2020, 407 ETR has expanded its digital service offerings, including menu-based self-serve options and extended support hours, making it easier for customers to get the help they need, when they need it. "These awards reinforce what drives us every day, delivering an exceptional experience for our customers and making a lasting difference in the communities we serve," says Javier Tamargo, President & CEO, 407 ETR. "We're incredibly proud to receive these awards, and congratulations to the teams for their hard work and dedication to serving our customers and communities." Fast facts 407 ETR's IT security team was named one of the Top 100 Information Security Teams of 2024 by OnCon Icon Awards. Earlier this year, 407 ETR was recognized by United Way Greater Toronto as a Local Leader for the sixth consecutive year, for its commitment to giving back and building a brighter GTA. 407 ETR was also recognized with the Diversity, Equity and Inclusion award from the International Bridge, Tunnel and Turnpike Association for diversity and inclusivity on and off the road. About 407 ETR Highway 407 ETR is an all-electronic open-access toll highway located in the Greater Toronto Area in Ontario, Canada. The highway spans 108 kilometres from Burlington in the west to Pickering in the east. 407 International Inc. is the sole shareholder of 407 ETR and is owned by: Canada Pension Plan Investment Board (CPP Investments) through indirectly-owned subsidiaries (50.01%); Cintra Global S.E. which is a wholly owned subsidiary of Ferrovial S.A. (43.23%); and AtkinsRéalis Canada Inc. (6.76%) SOURCE 407 ETR Concession Company Limited
Globe and Mail
30-04-2025
- Automotive
- Globe and Mail
407 ETR details latest results and continued commitment to sustainable practices in 2024 ESG report
TORONTO , April 30, 2025 /CNW/ - 407 ETR released its 2024 Environmental, Social and Governance (ESG) Report, Future Forward, outlining the Company's progress in key areas of sustainability and responsible business practices. Marking the sixth year of reporting, the publication provides a detailed look at 407 ETR's ESG strategy and performance metrics. "At 407 ETR, ESG principles are deeply ingrained into our corporate culture and decision‑making processes," says Javier Tamargo , President & CEO, 407 ETR. "Our long-term success is closely tied to creating value for our stakeholders, including the vibrant communities we serve in the GTA, especially in times of uncertainty." In 2024, 407 ETR updated its materiality assessment to validate and update current material ESG factors, which helps guide the Company's ESG strategy and informs the allocation of efforts and resources. Read the full report at Fast facts Environmental priorities Reduced Scope 1 and Scope 2 GHG emissions by 19% against the 2018 baseline. On track to achieve target of 25% emissions reduction by 2030. Donated over $600,000 to support local biodiversity initiatives. On track to complete $1.8 million investment in environmental initiatives over three years (2023-2025). Planted 20,000 native trees along Highway 407 ETR and head office. Completed green fleet study to explore low emissions alternatives and fuel-optimization opportunities for company vehicles. Operational achievements Achieved a 90% customer service satisfaction rate and 82% first call resolution rate. Recognized with the 2024 Diversity, Equity and Inclusion award from the International Bridge, Tunnel and Turnpike Association for building diversity and inclusivity on and off the road. Reported 60% lower collision rate compared to alternate 400-series highways in the GTA 1. Invested $25 million in highway capital projects through third-party contractors to improve driving experience and customer safety. Invested $8 million in enforcement and policing services to help keep the highway safe. Community investments Introduced Route Relief, a new financial assistance program that helps low-income drivers access Highway 407 ETR through free travel. Invested approximately $1.7 million in GTA communities through sponsorships, donations and free travel. Donated $50,000 to support local Indigenous organizations. Invested $135,000 through Keep Moving TM by 407 ETR, helping over 3,500 GTA youth access team sports programs. Donated over $120,000 to United Way Greater Toronto through employee fundraising and corporate matching program. About 407 ETR Highway 407 ETR is an all-electronic open-access toll highway located in the Greater Toronto Area in Ontario, Canada . The highway spans 108 kilometres from Burlington in the west to Pickering in the east. 407 International Inc. is the sole shareholder of 407 ETR and is owned by:
Cision Canada
30-04-2025
- Automotive
- Cision Canada
407 ETR details latest results and continued commitment to sustainable practices in 2024 ESG report
"At 407 ETR, ESG principles are deeply ingrained into our corporate culture and decision‑making processes," says Javier Tamargo, President & CEO, 407 ETR. "Our long-term success is closely tied to creating value for our stakeholders, including the vibrant communities we serve in the GTA, especially in times of uncertainty." In 2024, 407 ETR updated its materiality assessment to validate and update current material ESG factors, which helps guide the Company's ESG strategy and informs the allocation of efforts and resources. Read the full report at Fast facts Environmental priorities Reduced Scope 1 and Scope 2 GHG emissions by 19% against the 2018 baseline. On track to achieve target of 25% emissions reduction by 2030. Donated over $600,000 to support local biodiversity initiatives. On track to complete $1.8 million investment in environmental initiatives over three years (2023-2025). Planted 20,000 native trees along Highway 407 ETR and head office. Completed green fleet study to explore low emissions alternatives and fuel-optimization opportunities for company vehicles. Operational achievements Achieved a 90% customer service satisfaction rate and 82% first call resolution rate. Recognized with the 2024 Diversity, Equity and Inclusion award from the International Bridge, Tunnel and Turnpike Association for building diversity and inclusivity on and off the road. Reported 60% lower collision rate compared to alternate 400-series highways in the GTA 1. Invested $25 million in highway capital projects through third-party contractors to improve driving experience and customer safety. Invested $8 million in enforcement and policing services to help keep the highway safe. Community investments Introduced Route Relief, a new financial assistance program that helps low-income drivers access Highway 407 ETR through free travel. Invested approximately $1.7 million in GTA communities through sponsorships, donations and free travel. Donated $50,000 to support local Indigenous organizations. Invested $135,000 through Keep Moving TM by 407 ETR, helping over 3,500 GTA youth access team sports programs. Donated over $120,000 to United Way Greater Toronto through employee fundraising and corporate matching program. About 407 ETR Highway 407 ETR is an all-electronic open-access toll highway located in the Greater Toronto Area in Ontario, Canada. The highway spans 108 kilometres from Burlington in the west to Pickering in the east. 407 International Inc. is the sole shareholder of 407 ETR and is owned by: Canada Pension Plan Investment Board (CPP Investments) through indirectly-owned subsidiaries (50.01%); Cintra Global S.E. which is a wholly-owned subsidiary of Ferrovial S.A. (43.23%); and AtkinsRéalis Canada Inc. (6.76%) SOURCE 407 ETR Concession Company Limited
