Latest news with #JesperWith-Fogstrup
Business News Wales
23-07-2025
- Business
- Business News Wales
Moneypenny Launches Dedicated Hospitality Team as Sector Adapts to Economic Pressures
Customer conversations provider Moneypenny has launched a dedicated hospitality team in response to rising demand from pubs, restaurants, and hotels looking to operate more efficiently amid soaring costs and National Insurance hikes. As hospitality venues across the UK face mounting financial pressures, many are turning to outsourcing to streamline operations, reduce staffing burdens, and improve service without increasing overheads, the firm said. Wrexham-based Moneypenny has seen a 26 %increase in hospitality enquiries over the past 12 months, prompting the creation of a specialised team trained to handle the needs of the sector. The National Insurance rise is one of many cost pressures forcing businesses to think how they operate. 'Outsourcing our calls to Moneypenny allows us to focus on growth without having to invest heavily in more staff – especially if they're only needed to meet seasonality demands,' said Ryan Davies Director from Llanerch Vineyard Hotel. The new hospitality team provides 24/7 phone answering, live chat, online bookings and customer service support, enabling venues to offer a seamless experience even during busy periods without having to stretch in-house teams. 'We're proud to be supporting the hospitality sector during such a pivotal time,' said Jesper With-Fogstrup, Group CEO of Moneypenny. 'This new team is a direct response to what we're seeing across the industry: businesses wanting to innovate, protect jobs, and keep delivering brilliant service without burning out their people on non-core tasks.'
Business News Wales
17-06-2025
- Business
- Business News Wales
Moneypenny Reports Spike in Demand as Businesses Respond to Higher Costs
Customer conversations company Moneypenny has reported a sharp rise in communications outsourcing demand. Moneypenny provides telephone answering services, managed live chat, AI Voice Agents and more, for thousands of companies across the UK. It reports that May 2025 was the best month for new business since October 2024, delivering a 38% increase on the average for Q1 2025. It says that a rise in employers' National Insurance contributions, which took effect in April 2025, is forcing businesses across sectors to rethink how they operate, prompting a strategic pivot towards outsourcing and more flexible staffing models to counter rising employment costs. 'The NIC changes are a challenge, but also a catalyst,' said Jesper With-Fogstrup, Group CEO of Moneypenny. 'Businesses are using this moment to rethink, restructure, and reinvent how they deliver customer experience in a leaner, smarter way. The future belongs to those who can adapt without compromising on quality.' Many businesses are focusing on smarter workforce planning to reduce churn, said Moneypenny, blending AI with human expertise to boost efficiency, and using data to better match resources with demand. At the same time, they're shifting to more meaningful, flexible employee benefits and treating outsourcing as a core strategy for scaling while maintaining service quality.
