Latest news with #Jet2com
Yahoo
4 days ago
- Business
- Yahoo
Jet2holidays and Jet2.com ranked in UK Customer Satisfaction Index
A holiday company has been recognised in a customer satisfaction index. Jet2holidays and were ranked 12th, and joint 19th, respectively for customer service in the July 2025 UK Customer Satisfaction Index. The index, published by The Institute of Customer Service, saw Jet2holidays appear as the only tour operator in the top 20 - with the company achieving a customer satisfaction score of 84.3. This placed the company above the tourism sector average of 80.5. customer satisfaction score, meanwhile, was 83.1. This made it the highest-ranked airline in the study, and the only airline to feature in the top 50. It was also the only company from the transport sector to make the top 50, and it outperformed the national transport sector average of 73.9. The UK Customer Satisfaction Index is published twice a year and is based on around 60,000 experiences that 15,000 customers have had with more than 250 organisations across 13 sectors. It uses more than 25 different metrics to calculate customer satisfaction, which is grouped into five dimensions (one of which is 'Emotional Connection'). Steve Heapy, CEO of and Jet2holidays, said: "The UK Customer Satisfaction Index provides a definitive insight into how customers feel about different companies and how those companies treat their customers, so we are delighted to be recognised once again as the best airline and tour operator for customer satisfaction. "Our teams put an enormous amount of investment and hard work into providing the best customer service in the industry, and that is reflected not only in this latest study, but also in the number of people who book with us time and time again. "From a happy greeting at check-in through to our customer-friendly policy of providing 10kg of free hand luggage in addition to a free under-seat bag, we are obsessed with looking after our customers and making them feel like a VIP." Jo Causon, CEO of The Institute of Customer Service, said: "Within a volatile operating environment, and Jet2holidays have shown remarkable resilience and consistency when it comes to their reputation with customers, topping their respective sectors in the UK Customer Satisfaction Index. "This shows the value of long-term investment in service and the customer experience, which is essential to driving up satisfaction, bringing with it greater levels of trust, repeat business, and financial returns." For further information on the study, visit
Travel Daily News
7 days ago
- Business
- Travel Daily News
Jet2.com launches biggest ever ski programme for Winter 26/27
launches biggest-ever ski programme for Winter 26/27, offering over 180,000 seats to eight top European ski destinations. has put its biggest ever Ski programme on sale for Winter 26/27 from across ten of its UK airport bases, with flights available to the best slopes in the French, Austrian, Swiss and Italian Alps, as well as the Tyrolean Mountains. The leading leisure airline will operate an unrivalled Ski programme to eight top ski destinations next winter – Chambery, Geneva, Grenoble, Salzburg, Innsbruck, Lyon, Turin and Verona. With experiencing continued demand for ski flights, it has responded by expanding its programme for next winter, offering snow sports fans an even greater selection of services. This includes expanded programmes to Salzburg, Geneva and Turin. Ski flights have gone on sale from Belfast International, Birmingham, Bristol, East Midlands, Edinburgh, Glasgow, Leeds Bradford, Manchester, Newcastle International and London Stansted and services will operate from mid-December 2026 and throughout the winter season. In total, has put 35 ski routes and over 180,000 ski seats on sale for Winter 26/27, representing a capacity increase of three percent when compared to last winter. With more than 70 weekly ski flights operating during peak periods, skiers and snow sports enthusiasts can enjoy fantastic flexibility when it comes to sloping off to the snow for a weekend, long weekend, or longer mid-week break. The launch of the programme today means skiers and snowboarders can book great-price ski flights early and unlock the slopes in advance. When travelling to the best ski destinations in Europe with customers can look forward to friendly flight times, a choice of weekday and weekend flights, 10kg hand baggage allowance and great value hold luggage* and ski carriage* each weighing up to 22kg each. full Winter 26/27 Ski programme is detailed below: Chambery – a popular area for winter sports, Chambery serves as a gateway to world-famous ski resorts in the French Alps, including Courchevel, the host of the 2023 FIS Alpine World Ski Championships. Ski flights are on sale from seven UK airport bases (Birmingham, Bristol, Edinburgh, Leeds Bradford, London Stansted, Manchester and Newcastle International), offering quick and easy access to some of Europe's best slopes. Geneva – a huge programme of ski flights on sale from nine UK bases (Birmingham, Bristol, East Midlands, Edinburgh, Glasgow, Leeds Bradford, London Stansted, Manchester and Newcastle International). Surrounded by the Alps, Geneva is a great gateway to some of the most popular French and Swiss ski resorts, including Tignes, Flaine, Verbier, Zermatt and the Three Valleys. Salzburg – ski flights on sale from six UK airport bases (Belfast International, Birmingham, Edinburgh, Leeds Bradford, London Stansted and Manchester). Salzburg straddles the Austrian-German border and is key to hundreds of ski resorts, including Kaprun, Mayrhofen and Obertauern. Grenoble – boasting a big winter sports history, this grand ski gateway offers a ticket to the French Alps. With over 175 incredible ski resorts nearby, including Morzine, Chamonix, Chamrousse, Les Deux Alpes, Alpe d'Huez and Avoriaz, ski flights are on sale from Birmingham, London Stansted, Manchester and Newcastle International. Turin – this Italian gateway gives skiers endless options and with top resorts, such as Pila, Vars, Le Corbier and Val d'Isere easily accessible, the region is a popular choice for skiers and snowboarders. Ski services are available from Birmingham, Edinburgh and Manchester to the Italian city. Innsbruck – with incredible ski resorts right on its doorstep, Innsbruck is the city of choice for many snow-worshippers. Skiers and snowboarders can access the Tyrolean capital from Birmingham, Bristol, Edinburgh and Manchester. Lyon – with weekly flights on sale from Manchester Airport, flying into Lyon means snow sports fans are in prime position for exploring some of the most well-known ski resorts in France, such as Les Deux Alpes, Les Arcs and Alpe d'Huez, as well as several smaller ski resorts for those looking for a more secluded spot. Verona – make the most of weekly services from Manchester Airport and access some of the country's top ski and snowboarding resorts located close to Verona. Providing a prime position to unlock the Dolomites, where over 1,200km of piste can be enjoyed, the region will also host the 2026 Winter Olympics. Steve Heapy, CEO of and Jet2holidays, said: 'We enjoyed another successful ski season last winter, and with skiers and snowboarders already looking ahead to Winter 26/27, we have responded by launching our ski programme for next winter. With an expanded programme available and more perfectly timed flights at the most popular times, we are putting our best-ever ski programme on sale. Our biggest and best ski programme, offers skiers and snowboarders more choice and flexibility than ever before for next winter and means they can hit the slopes for a weekend, short break or for longer, while benefitting from all the advantages of travelling with our award-winning airline.' Ski destinations by base for Winter 26/27: Belfast International Airport – Salzburg (weekly services). – Salzburg (weekly services). Birmingham Airport – Chambery (up to two weekly services), Geneva (up to four weekly services), Grenoble (weekly services with 2 n d Saturday flight over the February half-term), Innsbruck (weekly services), Salzburg (weekly services with 2nd Saturday flight over the February half-term) and Turin (weekly services). – Chambery (up to two weekly services), Geneva (up to four weekly services), Grenoble (weekly services with 2 d Saturday flight over the February half-term), Innsbruck (weekly services), Salzburg (weekly services with 2nd Saturday flight over the February half-term) and Turin (weekly services). Bristol Airport – Chambery (weekly services), Geneva (weekly services) and Innsbruck (weekly services). – Chambery (weekly services), Geneva (weekly services) and Innsbruck (weekly services). East Midlands Airport – Geneva (weekly services). – Geneva (weekly services). Edinburgh Airport – Chambery (weekly services), Geneva (up to two weekly services), Salzburg (weekly services), Innsbruck (weekly services) and Turin (weekly services). – Chambery (weekly services), Geneva (up to two weekly services), Salzburg (weekly services), Innsbruck (weekly services) and Turin (weekly services). Glasgow Airport – Geneva (weekly services). – Geneva (weekly services). Leeds Bradford Airport – Chambery (weekly services), Geneva (up to eight weekly services) and Salzburg (weekly services). – Chambery (weekly services), Geneva (up to eight weekly services) and Salzburg (weekly services). London Stansted Airport – Chambery (up to three weekly services), Geneva (up to seven weekly services), Grenoble (weekly services) and Salzburg (weekly services with 2nd Saturday flight over the February half-term). – Chambery (up to three weekly services), Geneva (up to seven weekly services), Grenoble (weekly services) and Salzburg (weekly services with 2nd Saturday flight over the February half-term). Manchester Airport – Chambery (up to three weekly services), Geneva (up to eight weekly services), Grenoble (up to three weekly services), Innsbruck (up to three weekly services), Lyon (weekly services), Salzburg (weekly services with 2nd Saturday flight over the February half-term), Turin (up to two weekly services) and Verona (weekly services). – Chambery (up to three weekly services), Geneva (up to eight weekly services), Grenoble (up to three weekly services), Innsbruck (up to three weekly services), Lyon (weekly services), Salzburg (weekly services with 2nd Saturday flight over the February half-term), Turin (up to two weekly services) and Verona (weekly services). Newcastle International Airport – Chambery (weekly services), Geneva (up to two weekly services) and Grenoble (weekly services).
