23-06-2025
Covington Travel
2024 sales: $126.1 million
Previous ranking: 68
Employees: 70 full-time, 3 part-time
4800 Cox Road, Suite 200
Glen Allen, VA 23060
Phone: (804) 747-7077
Website
$126.1 million6870 full-time, 3 part-time4800 Cox Road, Suite 200Glen Allen, VA 23060Phone: (804) 747-7077
Executives
FOUNDER/CHAIR: Josee G. Covington
PRESIDENT/CEO: W. Paul Covington
COMPANY FACTS
* Privately held.
* Sells products directly to consumers.
* Works with eight independent contractors.
* 2% of sales completed by hosted advisors.
* Sales: 78% business, 19% leisure, 3% other.
* A BCD Affiliate and a member of Virtuoso and CBTG.
DEVELOPMENTS
* Migrated more than 95% of bookings from Apollo to Travelport+.
* Increased staff by 12% to maintain service levels in response to growing customer demand.
* Enhanced its meetings and events offering with an AI-powered sourcing system for ancillary meetings services and a texting platform to improve communication to event participants.
LOOKING AHEAD
* Completing the migration to Travelport+.
* Expanding NDC content in its agent desktop and online booking tool systems.
* Leveraging its global affiliations and enhance service capabilities.
* Curating and deploying secure AI tools to improve efficiency and enhance customer service.
* Despite the business uncertainty prevalent in Q1, company is cautiously optimistic about the remainder of 2025. Spending cuts at the federal level don't directly affect its customer base, but the company may see a decline in higher education and grant-funded travel.
* Anticipates that private-sector domestic travel will remain strong and international travel will remain consistent with 2024 levels. The meetings and incentives business will continue to grow, and demand for leisure travel will stay robust.
