Latest news with #JumboEnterprise
Arabian Post
4 days ago
- Business
- Arabian Post
Jumbo Teams Up with Jio Haptik to Deliver AI Solutions
Jumbo Enterprise has entered into a strategic partnership with Jio Haptik to offer next-generation Agentic AI solutions to enterprises across the GCC. This collaboration brings together the regional reach and IT expertise of Jumbo with Jio Haptik's advanced AI-driven customer experience technology. The agreement positions both companies to transform enterprise operations in the Gulf region. By integrating Agentic AI, businesses will benefit from more efficient customer engagement, leveraging AI to drive personalized experiences and enhance operational efficiencies. With Jumbo Enterprise's established foothold in the region and Jio Haptik's global reputation in AI-powered solutions, the alliance is poised to offer cutting-edge innovations to various sectors, including retail, banking, telecom, and hospitality. Jumbo's deep understanding of the GCC market combined with Jio Haptik's leading AI technologies ensures that the partnership will provide tailored solutions to meet the specific needs of businesses in the region. This collaboration is timely, as companies are increasingly seeking to modernise their customer service operations and embrace automation to stay competitive. ADVERTISEMENT The partnership aims to leverage conversational AI, chatbots, and virtual assistants to streamline customer interactions, while also improving efficiency across multiple communication channels. By automating tasks such as customer support, product recommendations, and query resolutions, the deployment of Agentic AI could substantially cut down operational costs for enterprises, whilst also enhancing the customer experience with faster, more accurate responses. Jio Haptik's platform is already known for delivering scalable solutions to some of the world's largest enterprises. As part of this new venture, the company will bring its powerful AI capabilities to the GCC region, providing local enterprises with the tools to boost their engagement strategies. With an increasing number of GCC companies embracing AI, Jio Haptik's partnership with Jumbo is a timely move to tap into a growing market demand for smart, data-driven solutions. For Jumbo, this collaboration marks a significant step in strengthening its position as a leader in the IT solutions space in the UAE and broader Gulf region. The company's extensive history in offering diverse technological solutions will complement Jio Haptik's cutting-edge AI technology, helping to further digitalise the region's enterprise sector. The rise of artificial intelligence in business operations is becoming a defining trend in the GCC, where companies are investing heavily in digital transformation strategies. Both Jumbo and Jio Haptik are set to capitalise on this momentum, providing region-specific AI solutions designed to support enterprises in their journey towards greater automation and enhanced customer satisfaction. The new partnership also highlights a growing trend of cross-border collaborations between companies from different parts of the world. As companies in the GCC look to expand their digital capabilities, partnerships like this are expected to drive greater adoption of AI across multiple industries.
Zawya
4 days ago
- Business
- Zawya
Jumbo Electronics and Jio Haptik join forces to redefine customer experience in the UAE with agentic AI solutions
Dubai, UAE: Jumbo Enterprise, the B2B arm of Jumbo Group and a leading IT solutions provider in the UAE, has announced a strategic partnership with Jio Haptik, a global leader in AI-powered customer experience solutions. The alliance aims to introduce next-generation Agentic AI solutions to enterprises across the GCC. The partnership combines Jumbo's regional expertise and enterprise customer base with Haptik's advanced Conversational AI platform, which includes intelligent AI Agents to manage support, sales, bookings, and more across Voice, WhatsApp, Web, and other channels. It also features multilingual AI Agents, intelligent automation, and voice AI Agents for inbound and outbound call support. Together, the two companies will offer scalable, human-like customer engagement across channels such as chat, voice, and messaging—catering to industries including retail and eCommerce, telecom, banking and finance, real estate, healthcare, hospitality, and travel. Agentic AI agents can autonomously listen, learn, and act, allowing businesses to deliver hyper-personalised, 24/7 conversational support as well as sales and marketing engagement. These AI solutions help enterprises anticipate customer needs, reduce operational costs, and build deeper customer relationships. Global demand for Agentic AI is accelerating. The enterprise agentic AI market is expected to grow from US $2.58 billion in 2024 to US $24.5 billion by 2030. In the UAE, the Conversational AI market is projected to reach US $1.16 billion by 2030, growing at 20% CAGR—with 94% of UAE enterprises believing AI will enable long-term growth, cementing general confidence in AI's business value. ' This partnership enables us to unlock the full potential of Agentic AI in the UAE,' said spokesperson from Jumbo Electronics Ltd. ' By combining Jumbo's trusted enterprise footprint with Haptik's AI-first platform - featuring virtual assistants, booking bots, conversational commerce tools, and multilingual agents- we're equipping organisations with the technology to scale operations, enhance service, and reduce cost.' ' These AI agents are designed to do more than respond—they anticipate, converse naturally, and adapt to the user's language and platform. For businesses in high-impact sectors, this translates to smarter service, more efficient operations, and greater customer satisfaction.' Retail & eCommerce, Telecom, Banking & Financial Services, Healthcare, and Hospitality & Travel are the immediate focus of this joint offering. These sectors face rising customer expectations, increasing service complexity, and operational pressure—making them ideal for automation-led transformation. From automated order tracking to multilingual AI voice support, the applications are extensive and designed to meet the region's evolving customer engagement needs. ' At Haptik, we're excited to partner with Jumbo Electronics in the UAE to transform customer experience through the power of Agentic AI,' said Ahshad Jussawala, CEO at Jio Haptik. ' This collaboration will allow us to bring intelligent, next-gen AI solutions on voice and chat, deployed across multiple channels, to businesses across the GCC region, driving digital adoption, innovation, and growth in line with the UAE's AI vision. ' The UAE's high smartphone penetration (97%+) and digitally savvy, multilingual population make it an ideal market for AI-powered voice and chat interfaces. With this partnership, Jumbo and Haptik are addressing the growing demand for real-time, personalized engagement on channels like WhatsApp, mobile apps, and web platforms. This partnership gives Jumbo a strategic edge in the region's evolving CX landscape. By merging proven AI capabilities with deep regional knowledge, Jumbo is now uniquely positioned to help businesses adopt automation, unlock new revenue streams, and deliver seamless, modern digital experiences. Jumbo Enterprise, the IT services division of Jumbo Group, is one of the UAE's most trusted managed service providers. With over 300,000 assets under management and 450+ enterprise customers, Jumbo serves sectors including Telecom, Transportation, Retail, Hospitality, Education, Healthcare, Public Sector, BFSI, and Manufacturing. Backed by 200+ certified professionals and 30+ OEM partnerships, Jumbo offers solutions across Everything-as-a-Service (EaaS), cybersecurity, AVSI, and AI-powered IT services. About Jumbo Electronics (LLC) Established in 1973, Jumbo Electronics Co. Ltd. is one of the oldest consumer electronics retailers in the UAE with an omnichannel retail experience. The concept offers superior experience and customized offerings on the latest technology products and services, offline as well as online through Founded by the late Mr. Manu Chhabria, the Jumbo Group is a diversified business conglomerate that has established a legacy of Trust and Stability in the over 51 years of its existence. Jumbo OmniChannel Retail offers the best in mobile phones, laptops, TVs, home theatres, cameras, gaming, lifestyle products, accessories and telecom services. Jumbo is the strategic partner for high-end premium brands like Sony, PlayStation, Dyson and Hisense appliances. Jumbo Electronics has 17 stores across the emirates and operates franchisee stores for Sony, Dyson and DU telecom. Instagram: @jumboworld Facebook: @JumboWorld TikTok: @jumbo_world X: @JumboWorld About Haptik Haptik, a Reliance Jio company, is a global leader in AI-powered customer experience. Since 2013, it has enabled 25B+ interactions across 10+ channels and 135 languages for 500+ enterprises. Haptik operates two key product lines: Agentic AI Platform - Built for enterprises to deploy intelligent AI Agents across WhatsApp, voice, and web, automating support, sales, bookings, and more. Interakt - A WhatsApp-first engagement platform for SMBs with 50,000+ customers, offering marketing automation, sales CRM, and no-code chatbot tools. Recognized by Gartner, G2, and Opus Research, Haptik powers customer experiences for prominent brands like Jio, Hassantuk, Al Futtaim Group, Careem, Pantheon Developers, Prime Health, among others. For press enquiries, please contact: PR Agency: Gambit Communications Showkat Rather Senior Account Manager showkat@ Pallavi Chandra Head PR, Jumbo Group
Zawya
28-07-2025
- Business
- Zawya
Jumbo Enterprise drives UAE's AI vision forward
From automating workflows and enhancing digital infrastructure to offering personalized experiences and intelligent issue resolution, AI is now pivotal to resilient and efficient operations Dubai, UAE: Jumbo Enterprise, a key business arm of the Jumbo Group and one of the UAE's leading IT providers, hosted AI Innovate 2025, a future-focused knowledge exchange held recently in Abu Dhabi in partnership with H3C, SymphonyAI and Tech First Group (TFG). The event brought together visionary leaders, IT experts, and enterprise clients to explore how agentic AI and intelligent networks are reshaping the modern workplace—transforming operations, accelerating support, and enhancing employee and customer experiences. Held under the theme 'Unlocking the Power of Intelligent Networks and Agentic AI', the event showcased how artificial intelligence is already driving measurable impact across enterprise functions. From workflow automation and digital infrastructure upgrades to personalized services and smart issue resolution, AI is fast becoming central to building resilient and efficient operations. The UAE's National Artificial Intelligence Strategy 2031 aims for AI to contribute over 20% to the non-oil GDP by that year. A recent report ranked the UAE first in the Arab world in the AI Maturity Index, which assesses national readiness for AI by combining learner engagement data with indicators from the International Monetary Fund (IMF) and the OECD. Jumbo Electronics Ltd. spokesperson said: 'AI Innovate 2025 was a bold step toward deepening our commitment to AI-driven transformation in the UAE. We are already witnessing how agentic AI and intelligent networks can reduce manual effort, enhance user experiences, and enable proactive IT management. As a leading solutions provider, Jumbo is proud to collaborate with global partners in our ecosystem to equip clients with the tools they need to lead in an AI-powered future.' At AI Innovate 2025, H3C Global highlighted innovations shaping the future of intelligent computing and digital infrastructure, emphasizing how AI-led transformation can scale securely across industries. Wang Chen, VP, Global Eco-System Development of International BG, H3C added, 'We showcased how our "AI in ALL" and "AI for ALL" strategies evolve and create new possibilities for digital acceleration across sectors. Our innovations spanned around intelligent computing solutions that integrate AI servers and next-generation lossless networking products, these are all state-of-the-art solutions that enhance performance while reducing costs. Our collaboration with Jumbo Enterprise enables clients in the UAE to adopt these solutions with confidence and efficiency.' Meanwhile, SymphonyAI showcased how its Agentic AI for Work simplifies enterprise operations through a unified, intelligent interface. The platform resolves routine IT, HR, and administrative requests—empowering employees with instant, accurate support—without the need to navigate complex systems. Prateek Kathpal, President SymphonyAI said, 'Agentic AI tailored to specific vertical sector requirements marks a new era in workplace productivity. By acting as an intelligent layer across enterprise systems in combination with predictive and generative AI, it dramatically accelerates service delivery while propelling huge productivity leaps and improving user satisfaction. Events like AI Innovate 2025 powerfully demonstrate what's possible today in the fast lane to ROI.' Jumbo Enterprise, the IT services arm of Jumbo Group, is one of the UAE's most trusted managed services providers, with over 300,000 assets under management and 450+ enterprise customers across key sectors such as including Telecom, Transportation, Retail, Hospitality, Education, Healthcare, Public Sector, BFSI, and Manufacturing. Backed by 200+ certified professionals and 30+ OEM partnerships, Jumbo offers Everything-as-a-Service (EaaS), cybersecurity, AVSI, and AI-driven IT solutions tailored to optimize operations, reduce costs, and drive digital growth. About Jumbo Electronics (LLC) Established in 1973, Jumbo Electronics Co. Ltd. is one of the oldest consumer electronics retailers in the UAE with an omnichannel retail experience. The concept offers superior experience and customized offerings on the latest technology products and services, offline as well as online through Founded by the late Mr. Manu Chhabria, the Jumbo Group is a diversified business conglomerate that has established a legacy of Trust and Stability in the over 50 years of its existence. Jumbo OmniChannel Retail offers the best in mobile phones, laptops, TVs, home theatres, cameras, gaming, lifestyle products, accessories and telecom services. Jumbo is the strategic partner for high-end premium brands like Sony, PlayStation, Dyson and Hisense appliances. Jumbo Electronics has 17 stores across the emirates and operates franchisee stores for Sony, Dyson and DU telecom. Instagram: @jumboworld Facebook: @JumboWorld TikTok: @jumbo_world X: @JumboWorld For press enquiries, please contact:PR Agency: Gambit Communications Showkat Rather Senior Account Manager showkat@ Pallavi Chandra Head PR, Jumbo Group
