Latest news with #KakaoPay
Yahoo
14-05-2025
- Entertainment
- Yahoo
Kim Jae-joong experiences customer service nightmare as he tries to delete hacked account
14 May - Kim Jae-joong recently revealed that he became a victim of a hack involving his Kakao Pay account and had a nightmarish time trying to resolve the issue. The singer shared this piece of information with his fans via the Fromm platform, saying that his Kakao Pay was hacked and password changed without his knowledge, which prompted him to call the related department to settle the problem. "When I contacted the customer service, they transferred me to the securities help desk. They then transferred me to the security and incident centre. I talked to them for about an hour, but I ended up not resolving the issue and had to end the call because of work," he said. Kim also said that he was told he couldn't delete the account without knowing the password. "How am I supposed to know the password if it was changed by the hacker? "Do they expect me to know the password the hacker set?" he lamented. Kim said that they then told him they would connect him to another department, only for it to be the first department that he spoke to when he called. "I was mentally crushed. I know they are working hard but the response was too inadequate," he said. Fortunately, it was reported that no additional damage occurred. Two days later, Kim announced that he was able to delete the account after a day and a half of work. (Photo Source: Kim Jae-joong IG)
Yahoo
15-04-2025
- Business
- Yahoo
Ant International's Antom enters payments alliance with Adobe
Antom, a payment and digitisation provider under Ant International, has partnered with Adobe to enhance payment experiences for Asian customers. The collaboration aims to integrate localised payment solutions to strengthen Adobe's presence in Asia, utilising Antom's payment technology and regional payment method coverage. In the initial phase, customers in eight key Asian markets will gain access to eight new alternative payment options. These are AlipayHK in Hong Kong SAR, China, DANA in Indonesia, GCash in the Philippines, Kakao Pay in South Korea, Momo in Vietnam, PayPay in Japan, Touch 'n Go in Malaysia, and True Money in Thailand. The partnership is expected to aid transaction flows, increase conversion rates, and provide payment settlements for Adobe. The companies are also considering the introduction of further payment methods such as credit cards, bank transfers, and digital wallets. Additionally, they are exploring the integration of Adobe into Antom's A+ Rewards program, an in-app digital marketing platform that leverages privacy-preserving computing and AI to connect brands with e-wallet users in Asia. Adobe global payments vice president Matt Wegner said: 'At Adobe, we're always looking to deliver elevated and localised experiences for our customers. As our base of customers in Asia fast expands, we're excited to announce our partnership with Antom to integrate localised payment options for our customers and unlock new growth opportunities in the various markets we're expanding with Antom into.' Ant International Antom general manager Gary Liu stated: "We are excited to collaborate with Adobe, a pioneer in leveraging AI to enhance creativity and productivity for its users. Through this partnership, we aim to make Adobe's advanced tools more accessible to a broader customer base in high-growth markets. 'Adobe's AI strategy aligns closely with our commitment to supporting merchants with unified payment solutions powered by AI, and we look forward to driving greater synergy together." Antom currently supports merchants in over 50 countries and regions, facilitating connections with consumers in more than 200 markets and processing payments in over 100 currencies. "Ant International's Antom enters payments alliance with Adobe" was originally created and published by Electronic Payments International, a GlobalData owned brand. The information on this site has been included in good faith for general informational purposes only. It is not intended to amount to advice on which you should rely, and we give no representation, warranty or guarantee, whether express or implied as to its accuracy or completeness. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our site. Sign in to access your portfolio
Korea Herald
05-04-2025
- Business
- Korea Herald
'Global vision, local focus': How Trip.com brings mission to life in Korea
In an age where global access is taken for granted, travel has never been easier -- flights booked, hotels reserved and itineraries mapped out with just a few taps. Yet the easier travel becomes, the more we value what can't be made universal: local nuance. This is where Group steps in as a global travel service provider, well-versed in both scale and localization, striking a balance between global efficiency and market-specific customization. In an interview with The Korea Herald, Boon Sian Chai, managing director and vice president of international markets at Group, shed light on how the company is putting its 'global vision, local focus' strategy into action in Korea. 'As a global platform, we strongly believe in tailoring the experience to local needs,' Chai said, noting that the company serves Korean users with content and language fully adapted to the local market. The platform offers a seamless and integrated travel planning experience, he explained, allowing customers to book flights, hotels, activities and transportation all in one place. Stating that the company places the highest priority on its customers, Chai pointed to practical features such as language-assistance services -- which, for instance, display hotel addresses in Korean for taxi drivers -- and support for local payment methods like KakaoPay and Naver Pay. 'These details make a big difference in building trust and enhancing user satisfaction,' he added, further highlighting the app's support for Korean won pricing and Korean-language call center service. Going hand in hand with localization in enhancing user convenience are personalized services that create a more relatable user experience -- a distinguishing feature that sets the company apart from its competitors, according to Chai. A standout aspect in this regard is the app's social media-like functionality, which uses extensive data to provide personalized content for each user. This functionality enables users to quickly access what they're looking for and has proven effective in fast-growing areas like Korean entertainment and the gourmet industry, the managing director highlighted. Further underpinning the company's progress in personalization and operational efficiency is its proprietary artificial intelligence engine, TripGenie -- which he describes as 'AI travel assistance.' 'AI is a key pillar of our competitiveness, enabling smarter operations, enhanced personalization and faster innovation,' he said. 'Since its introduction, TripGenie has led to a significant increase in app engagement time and doubled the conversion rate. Beyond recommendations, AI handles 60 to 70 percent of customer inquiries through automation." In tandem with its user-focused efforts, the company is working to expand local partnerships in Korea. 'Our partners feel at ease collaborating with us because they know we're not just promoting our own brand, but also helping to elevate theirs,' Chai said, adding that the company connects domestic partners to its global platform and helps them reach international audiences. That commitment has already paid off, particularly in the area of air ticketing: 'We've established strategic partnerships with major airlines and low-cost carriers to offer a broad range of flight options." Taking a broader view, the company also sees itself as part of Korea's wider tourism infrastructure, working with the Korea Tourism Organization, local governments in Busan, Daejeon, Gangwon and Yeosu, as well as the Incheon International Airport Corporation. The company seeks to revitalize local tourism in Korea, according to Chai, as demonstrated by initiatives such as promoting the Gangwon Snow Festa and partnering with the Gyeonggi Tourism Organization to attract international tourists. 'We aim to take the lead in showcasing the unique charms of each region in Korea to the global market,' he said, citing Korea's critical position in the company's broader Asia strategy -- one in which enhancing travel experiences for both Korean customers and global travelers visiting Korea is essential. minmin@
Yahoo
06-02-2025
- Business
- Yahoo
Alchemy Pay gains South Korea e-finance registration with EZPG deal
Crypto payments provider Alchemy Pay has invested in South Korea's e-finance platform EZPG, enabling the company to acquire the latter's registration as an electronic financial business. EZPG is a payment agency offering value added network (VAN) services and payment gateway (PG) solutions. Financial terms of the transaction remain undisclosed. This move is supervised by the South Korean regulator Financial Supervisory Service (FSS). The registration was obtained under Article 28 of the Electronic Financial Transactions Act, permits Alchemy Pay to offer a spectrum of electronic financial services in Korea. These services encompass online payment gateway (PG) operations, electronic financial system management, money transfers, and digital financial services, including those related to cryptocurrencies. Through this partnership, Alchemy Pay enhances its capabilities to support the 'seamless' exchange of crypto assets. It also gains access to South Korea's premier local payment methods, such as KakaoPay, Naver Pay, PAYCO, and other cash payment systems, alongside firm banking and virtual accounts. In the past year, the company achieved regulatory licences in various markets, including obtaining money transmitter licences in eight US states, and secured an authorised payment institution licence in the UK. It registered as a digital currency exchange provider (DCEP) with the AUSTRAC in Australia last month. Alchemy Pay CMO Ailona Tsik said: "As a pivotal hub in Asia for both traditional finance and digital currency adoption, Korea represents a tremendous opportunity for Alchemy Pay's long-term growth. We are excited to work alongside local partners to provide enhanced, localised payment solutions that cater to the needs of Korean consumers and businesses. This move further solidifies Alchemy Pay's commitment to expanding our global presence while adhering to local regulatory standards." Last month, Alchemy Pay integrated it's on & off-ramp solution into PicWe, a decentralised, omni-chain liquidity infrastructure built on the Movement network. This integration allows users to access the platform through local fiat payment methods directly from the PicWe homepage. "Alchemy Pay gains South Korea e-finance registration with EZPG deal " was originally created and published by Electronic Payments International, a GlobalData owned brand. The information on this site has been included in good faith for general informational purposes only. It is not intended to amount to advice on which you should rely, and we give no representation, warranty or guarantee, whether express or implied as to its accuracy or completeness. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our site.
