Kim Jae-joong experiences customer service nightmare as he tries to delete hacked account

Yahoo

14-05-2025

14 May - Kim Jae-joong recently revealed that he became a victim of a hack involving his Kakao Pay account and had a nightmarish time trying to resolve the issue.
The singer shared this piece of information with his fans via the Fromm platform, saying that his Kakao Pay was hacked and password changed without his knowledge, which prompted him to call the related department to settle the problem.
"When I contacted the customer service, they transferred me to the securities help desk. They then transferred me to the security and incident centre. I talked to them for about an hour, but I ended up not resolving the issue and had to end the call because of work," he said.
Kim also said that he was told he couldn't delete the account without knowing the password.
"How am I supposed to know the password if it was changed by the hacker? "Do they expect me to know the password the hacker set?" he lamented.
Kim said that they then told him they would connect him to another department, only for it to be the first department that he spoke to when he called.
"I was mentally crushed. I know they are working hard but the response was too inadequate," he said.
Fortunately, it was reported that no additional damage occurred. Two days later, Kim announced that he was able to delete the account after a day and a half of work.
(Photo Source: Kim Jae-joong IG)