02-05-2025
Tirupati temple board launches WhatsApp-based system for pilgrims' feedback
The Tirumala Tirupati Devasthanams (TTD) has launched a new WhatsApp-based feedback system aimed at streamlining how feedback is collected from pilgrims visiting Tirumala and Tirupati. The digital initiative is designed to enhance transparency, service quality, and overall devotee satisfaction across temple services and can now submit their feedback by scanning QR codes displayed at multiple locations throughout Tirumala and Tirupati. Once scanned, the QR code directs users to a WhatsApp interface, where they are guided through a simple, step-by-step feedback submission will be asked to enter their name, select a service category; such as Anna Prasadam, Cleanliness, Kalyan Katta, Laddu Prasadam, Luggage, Rooms, Q-Line, or Overall Experience and choose the feedback format: either a text message or a video upload. They can then rate the service as 'Good', 'Average/Could Be Better', or 'Not Good', and provide additional comments up to 600 characters or upload a supporting video.
Upon submission, users will receive a confirmation message stating, 'Your feedback has been recorded successfully. Thank you for the valuable feedback.'TTD management has assured that all feedback will be reviewed carefully and necessary steps will be taken to resolve issues and upgrade services where needed. The system is part of TTD's ongoing commitment to ensuring a spiritually enriching and seamless experience for by Disha Maloo
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