Latest news with #KarenKnapton
BBC News
5 days ago
- Health
- BBC News
Care home where resident fell 26 times placed in special measures
A care home where one resident fell 26 times and suffered five serious injuries has been placed in special Court in Southport has been rated inadequate by the Care Quality Commission (CQC) after an inspection earlier this found residents were regularly falling, and were not being moved to manage the risk of bed sores and other skin issues, with one person left sitting in a wheelchair for five Knapton of the CQC said the "deterioration" in the quality of care at the home was caused by chronic understaffing and poor leadership. The home has been placed in special measures, meaning the CQC will closely monitor its efforts to improve following the inspection in February and Court had previously been rated as "Good" by the watchdog. Lotus Care, which operates the site, has been contacted for comment. 'Strong smell of urine' During their visit, inspectors found one person had fallen 26 times, "five of which had resulted in significant injuries", the report falls had not been reported to a local safeguarding team, while risk assessments had not been done to reduce the risk of repeated incidents."This volume of falls indicates staff didn't have enough time to help people at risk of falls move around the home," Ms Knapton said understaffing and an over-reliance on agency workers had led to a "poor culture"."Interactions between staff and residents weren't warm or friendly and were often task focused placing people at risk of loneliness."Additionally, agency staff were sometimes given inductions by unqualified staff which led to people receiving unsafe care. "For example, eight people hadn't received their prescribed medication placing them at risk of harm."Inspectors also found dirty pillows and bedding in the home, while noting a "strong smell of urine throughout the building".In another case, one person's bedroom had a wardrobe filled with the belongings of former residents who had lived there 16 months ago despite asking staff to remove them. Staff told inspectors there were not enough workers to respond to the needs of residents, and one said: "We are rushed for time, there are always buzzers going off."Another said morale "has gone down", while another worker said the staff had "not had supervision in months and there is no employee of the month anymore".Ms Knapton said the CQC would not hesitate to take further action if "rapid improvements" were not made. Listen to the best of BBC Radio Merseyside on Sounds and follow BBC Merseyside on Facebook, X, and Instagram. You can also send story ideas via Whatsapp to 0808 100 2230.
BBC News
27-06-2025
- Health
- BBC News
Ellesmere Port: 'Dirty and unsafe' care home must rapidly improve
A "dirty" care home where inspectors found residents were being placed at risk with some not even fed a proper meal has been ordered to make "rapid" Court Care Home in Ellesmere Port, Cheshire, was inspected by the Care Quality Commission (CQC) in March and April following reports of poor care by residents and their said there was "widespread uncleanliness" with found bodily fluids, general waste and ingrained dirt found in several places among other concerns which resulted in the watchdog placing it in special Ltd, which runs the home, said it had appointed a new manager and took "immediate action" to address the issues. The Princes Road home provides nursing and personal care for up to 60 older highlighted how people were placed at risk of harm with unsafe areas of the building, including hazardous substances, as well as trip hazards in bedrooms. 'Totally unacceptable' They found staff did not ensure people's medications were stored or administered also said some parts of the home were "uncomfortably cold" including in the Knapton, of the CQC, said the home's deterioration since the last inspection in 2022 when it was rated "good" was "disappointing". She said: "Poor leadership and ineffective risk management had led to people receiving unsafe and inappropriate care in a place they call home."She said several areas need urgent improvements "to keep people safe".Ms Knapton said one of the biggest issues they saw was people being placed at risk of infection due to the uncleanliness, which was "totally unacceptable".She also said staff had "little time to engage or support people" and meal times were "rushed and impersonal". "On the day we visited, everyone was served egg and chips, and residents who didn't like eggs were left with just chips resulting in people being hungry and not being fed a nutritious meal," she said there were no activities available and some residents received "minimal staff interaction" with several people routinely kept in bed throughout the day and night with no recorded rationale or any indication this was their said leaders have been told the CQC expects "rapid and continued improvements" and it will continue to monitor the home closely to keep people safe during this time. Aaroncare Ltd said it was "deeply disappointed" with the said the new manager was "continuing to lead improvements" after the issued that were added: "An action plan was developed and shared with the CQC and we are working hard to ensure we meet the high standards of care that our residents, their loved ones, and we expect."Our highest priority remains providing a safe, comfortable, and caring home for our residents." Listen to the best of BBC Radio Merseyside on Sounds and follow BBC Merseyside on Facebook, X, and Instagram. You can also send story ideas via Whatsapp to 0808 100 2230.
Yahoo
17-04-2025
- Health
- Yahoo
Care home had incontinence pads littered in garden
An "inadequate" care home where people in pain did not have call bells answered and discarded incontinence pads littered its garden areas is to remain in special measures. The Care Quality Commission (CQC) has again rated Stonedale Lodge in Croxteth, Liverpool, inadequate and taken "further action to protect people" after an unannounced inspection in November. CQC said the follow-up inspection was checking if improvements the care home was told to make in July 2024 had taken place and to assess risks such as having no registered manager. A statement from Advinia Care Homes Limited said: "The safety and wellbeing of our residents is – and always will be – our highest priority." The CQC report said relatives reported their loved ones' personal belongings had gone missing and "Stonedale's own processes highlighted concerns around this and people's finances, but this wasn't investigated or referred onto other relevant agencies for investigation at the time of the inspection." Its inspectors identified four breaches of regulations relating to person-centred care, safe care and treatment, safeguarding, and how well the service was being managed. The commission said it has begun the process of taking regulatory action to address the concerns if rapid and widespread improvements did not happen. Karen Knapton, CQC deputy director of operations in the north, said: "It's disappointing that despite our previous inspection of Stonedale Lodge highlighting exactly where improvements were needed, leaders had not done this, and in fact we found areas of deterioration. "People told us they didn't always feel safe at the home, and both leaders and staff failed to recognise potential safeguarding concerns exposing people to the risk of neglect and abuse. "This was reflected in what relatives told us about them not being informed about incidents that had ended up with people in hospital or sustaining an injury." Stonedale's communication with people was poor and relatives said they frequently heard important information about their loved one from outside agencies, such as hospitals or the local authority, rather than the home. Staff had incorrectly fitted bedrail protectors, and did not respond to call bells "when people were in pain and distressed". Among the issues, inspectors also found that staff did not always "store, record or administer medicines safely", while garden areas were unsafe and unclean, with discarded cigarette butts, incontinence pads and used personal protective equipment scattered around. Advinia said it was "disappointed" the CQC published a report based on an inspection "carried out more than five months ago". It added: "Since that time, we have implemented a comprehensive improvement plan with the support of our dedicated staff and local authority partners. These efforts have already delivered significant and sustainable progress across Stonedale Lodge." Listen to the best of BBC Radio Manchester on Sounds and follow BBC Manchester on Facebook, X, and Instagram. You can also send story ideas via Whatsapp to 0808 100 2230. Failing care home to remain in special measures Care home left residents looking unkempt - report Advinia Health Care Care Quality Commission
Yahoo
17-04-2025
- Health
- Yahoo
Care home had incontinence pads littered in garden
An "inadequate" care home where people in pain did not have call bells answered and discarded incontinence pads littered its garden areas is to remain in special measures. The Care Quality Commission (CQC) has again rated Stonedale Lodge in Croxteth, Liverpool, inadequate and taken "further action to protect people" after an unannounced inspection in November. CQC said the follow-up inspection was checking if improvements the care home was told to make in July 2024 had taken place and to assess risks such as having no registered manager. A statement from Advinia Care Homes Limited said: "The safety and wellbeing of our residents is – and always will be – our highest priority." The CQC report said relatives reported their loved ones' personal belongings had gone missing and "Stonedale's own processes highlighted concerns around this and people's finances, but this wasn't investigated or referred onto other relevant agencies for investigation at the time of the inspection." Its inspectors identified four breaches of regulations relating to person-centred care, safe care and treatment, safeguarding, and how well the service was being managed. The commission said it has begun the process of taking regulatory action to address the concerns if rapid and widespread improvements did not happen. Karen Knapton, CQC deputy director of operations in the north, said: "It's disappointing that despite our previous inspection of Stonedale Lodge highlighting exactly where improvements were needed, leaders had not done this, and in fact we found areas of deterioration. "People told us they didn't always feel safe at the home, and both leaders and staff failed to recognise potential safeguarding concerns exposing people to the risk of neglect and abuse. "This was reflected in what relatives told us about them not being informed about incidents that had ended up with people in hospital or sustaining an injury." Stonedale's communication with people was poor and relatives said they frequently heard important information about their loved one from outside agencies, such as hospitals or the local authority, rather than the home. Staff had incorrectly fitted bedrail protectors, and did not respond to call bells "when people were in pain and distressed". Among the issues, inspectors also found that staff did not always "store, record or administer medicines safely", while garden areas were unsafe and unclean, with discarded cigarette butts, incontinence pads and used personal protective equipment scattered around. Advinia said it was "disappointed" the CQC published a report based on an inspection "carried out more than five months ago". It added: "Since that time, we have implemented a comprehensive improvement plan with the support of our dedicated staff and local authority partners. These efforts have already delivered significant and sustainable progress across Stonedale Lodge." Listen to the best of BBC Radio Manchester on Sounds and follow BBC Manchester on Facebook, X, and Instagram. You can also send story ideas via Whatsapp to 0808 100 2230. Failing care home to remain in special measures Care home left residents looking unkempt - report Advinia Health Care Care Quality Commission
