Latest news with #KhalafHelalAlMazrouei
Arabian Business
31-03-2025
- Health
- Arabian Business
Abu Dhabi transforms sick leave attestation with online service
Abu Dhabi workers are able to get sick leave attestation and essential bereavement services online as the emirate's health authorities embrace digital transformation. The Department of Health – Abu Dhabi (DoH) is at the forefront of digital transformation, making significant strides in enhancing healthcare services and improving community well-being. With most healthcare services in Abu Dhabi digitalised, such as Sanadkom and the Sick Leave Attestation Service on TAMM, DoH is reshaping the healthcare experience of all citizens and residents by streamlining processes, optimising efficiency and ensuring accessibility, further establishing Abu Dhabi's leadership in digital government excellence. Abu Dhabi sick leave Dr. Noura Al Ghaithi, Undersecretary of the Department of Health – Abu Dhabi (DoH), said: 'Initiatives such as Sanadkom and the Sick Leave Attestation Service highlight our commitment to innovation and digital transformation in healthcare. 'By streamlining processes and enhancing accessibility, we are redefining the healthcare experience, empowering individuals and communities alike. 'These initiatives are integral to our broader vision of building one of the world's most intelligent and efficient healthcare systems, driven by patient-centred solutions and the pursuit of continuous excellence.' Sanadkom simplifies administrative procedures and eliminates bureaucratic hurdles for bereaved families and now serves more than 2.9m citizens and residents in Abu Dhabi, ensuring a seamless, compassionate experience during their most difficult times. The initiative, integrated with seven government entities, transforms death-related administrative processes from several months to just a few days, alleviating emotional burden enhancing operational efficiency and accuracy. Additionally, the Sick Leave Attestation Service on the TAMM platform is, a fully digital solution that has revolutionised the process of obtaining official medical leave certificates. By eliminating the need for physical visits, the service has slashed processing times by 83 per cent, reducing them from six minutes to as little as one minute. Through integration with the Human Resources Authority and the Ministry of Human Resources and Emiratisation, the system has also reduced errors by 39 per cent, ensuring greater accuracy and accessibility for users and boosting customer satisfaction to an impressive 94 per cent. Innovative features like smart alerts, SMS notifications, and an improved interface have streamlined the process, enhancing user confidence and loyalty rates. This is reflected in the significant rise of Customer Effort Scores and Net Promoter Scores, highlighting the initiative's positive impact on the customer journey. Khalaf Helal Al Mazrouei, Director General of Corporate Enablement and Community Services at the Department of Health – Abu Dhabi (DoH), said: 'Now more than ever, the digitalisation of services is essential for enhancing accessibility and efficiency. 'The healthcare sector is at the forefront of this transformation in Abu Dhabi, providing citizens and residents with vital services just a click away, ensuring we meet their needs in a rapidly evolving environment.' By integrating customer feedback and leveraging data analytics, DoH remains focused on enhancing its services and anticipating the evolving needs of the community, setting new benchmarks in patient care, ensuring that healthcare in Abu Dhabi remains efficient, accessible, and in line with global best practices. In recognition of their outstanding achievements, DoH received two prestigious awards at the inaugural Abu Dhabi Effortless Customer Experience Awards by the Department of Government Enablement (DGE) including the Best Life Moment Award for the Sanadkom Initiative and Special Recognition for the Sick Leave Attestation Service.
Filipino Times
28-03-2025
- Health
- Filipino Times
Abu Dhabi's sick leave system cuts processing time to 2 minutes
Abu Dhabi's healthcare sector has enhanced its Sick Leave Attestation Service on the TAMM platform, making it faster and more accessible by cutting processing times by 83%, allowing users to obtain official medical leave certificates in just two minutes instead of six. Through seamless integration with the Human Resources Authority and the Ministry of Human Resources and Emiratisation (MoHRE), the service ensures greater accuracy, cutting down errors by 39%. Smart features such as SMS notifications and a user-friendly interface have also increased efficiency and customer satisfaction, with approval ratings reaching 94%. This initiative is part of Abu Dhabi's push for excellence in digital government services. Another key development on the TAMM platform is the Sanadkom initiative, which simplifies government procedures for bereaved families. Previously, handling administrative tasks related to a family member's passing could take months. Now, through Sanadkom, families receive direct assistance via phone, eliminating the need for in-person visits. The initiative streamlines processes such as obtaining death certificates, arranging burials, and ensuring beneficiaries receive retirement pension benefits smoothly. Sanadkom has been integrated with seven government entities and currently serves over 2.9 million citizens and residents in Abu Dhabi. By reducing bureaucratic hurdles, the initiative ensures a more compassionate experience for grieving families while enhancing operational efficiency. Khalaf Helal Al Mazrouei, Director General of Corporate Enablement and Community Services at the Department of Health – Abu Dhabi (DoH), emphasized the importance of digitalisation, stating, 'Now more than ever, the digitalisation of services is essential for enhancing accessibility and efficiency.' In recognition of its achievements, DoH recently received two prestigious awards at the Abu Dhabi Effortless Customer Experience Awards. The Sick Leave Attestation Service earned special recognition, while the Sanadkom initiative won the Best Life Moment Award. The DoH remains committed to advancing technology-driven healthcare solutions that cater to the needs of both citizens and residents.
