Latest news with #Khoury-Haq
Wales Online
08-05-2025
- Business
- Wales Online
Empty shelves seen in Welsh Co-op stores as cyber attack forces some branches to go 'cash only'
Empty shelves seen in Welsh Co-op stores as cyber attack forces some branches to go 'cash only' Co-op has been hit by a sophisticated cyber attack and the supermarket has warned customers stores 'might not have all of their usual products available' The attack is affecting Co-op stores across the country Customers were forced to dig out cash after Co-op's card systems were compromised due to a cyber attack and empty shelves have been spotted in some Welsh branches. The Co-op's chief, Shirine Khoury-Haq, has since apologised for the "highly sophisticated" attack on its IT systems. Other major retailers, including Marks and Spencer and Harrods, have also recently fallen victim to significant hacking incidents. In an email sent to customers on Tuesday afternoon, Khoury-Haq admitted that the Co-op was still grappling with the aftermath of the cyber attack, acknowledging that the business was "experiencing significant disruption". The CEO detailed the steps taken to "actively manage the severity of the attack", which included shutting down certain systems to protect the organisation. For money-saving tips, sign up to our Money newsletter here The hackers managed to access a limited amount of member data. Khoury-Haq added: "This is obviously extremely distressing for our colleagues and members, and I am very sorry this happened." In a bid to reassure customers, Khoury-Haq revealed that the company was "working tirelessly" to safeguard the business, assess the full extent of the breach, and liaise with relevant authorities, according to Yorkshire Live. The impact of the cyber-attack became evident as Co-op struggled to process card payments in certain stores, and there were empty shelves. Article continues below Three Co-op stores in Manchester have been slapped with "cash only" notices due to broken-down card machines. In other locations contactless payments are not working. Most of the Co-op's 2,300 stores are said to be processing card payments, but shoppers have been reporting some empty shelves in certain Co-op stores in Wales. The Co-op in Llandaff North, in Cardiff was pictured with empty shelves yesterday, May 7. A spokesperson for Co-op said: "Some of our stores might not have all of their usual products available and we would like to say sorry to our members and customers if this is the case in their local store. We are working around the clock to reduce disruption and resume deliveries." They continued: "We would like to thank our colleagues, members, customers and suppliers for their understanding during this time." Elsewhere, Marks and Spencer is also managing issues caused by a cyber attack aimed at its meal deal offers. Article continues below Commenting on the situation, an M&S spokesperson mentioned: "Customers can still buy meal deals in our rail station stores but there are pockets of availability for some items." They added: "We are working hard to continue getting our products into stores."
Scottish Sun
06-05-2025
- Business
- Scottish Sun
Co-op boss breaks silence over ‘extremely distressing' cyber attack after shoppers' private details stolen
The chain revealed some stores are now only accepting cash Click to share on X/Twitter (Opens in new window) Click to share on Facebook (Opens in new window) THE boss of Co-op has apologised to customers after 'highly sophisticated' hackers attacked the retailer's IT systems. The Manchester-based co-operative is among a number of retailers, including Marks & Spencer and Harrods, to have been hit by hacks on their IT systems in recent weeks. Sign up for Scottish Sun newsletter Sign up 3 Co-op chief executive Shirine Khoury-Haq has apologised after a cyber attack Credit: Not known, clear with picture desk 3 She said criminals got hold of a 'limited amount of member data' Credit: Free for editorial use 3 The store said there were 'sustained malicious attempts' to access customer details Credit: Reuters Shirine Khoury-Haq, chief executive of the Co-operative Group, told customers in an email on Tuesday afternoon that the business is still 'experiencing significant disruption' because of the cyber attack. She said: 'Actively managing the severity of the attack has meant shutting down some of our systems to protect the organisation. 'As previously communicated, we have established that the cyber criminals were able to access a limited amount of member data. 'This is obviously extremely distressing for our colleagues and members, and I am very sorry this happened.' Ms Khoury-Haq said the company is 'working tirelessly' to protect the business, understand the extent of the hack and provide information to relevant authorities. It came after the Co-op was unable to take card payments in some of its stores and shoppers faced empty shelves because of the continued fallout. Customers reported on Tuesday that three stores in Manchester had signs indicating that they were 'cash only' as their card machines were offline. It is understood that contactless payments have also been affected in a small number of stores, with the group working to get normal systems restored. The vast majority of the retailer's 2,300 shops are still taking usual forms of payment. It comes as shoppers have also highlighted empty shelves in some stores, alongside signage indicating that availability has been affected by the cyber attack. A Co-op spokesman said: 'This means that some of our stores might not have all of their usual products available and we would like to say sorry to our members and customers if this is the case in their local store. NSA warns cellphone users to change 'dangerous' message setting now or risk device being 'cloned' – it takes 3 clicks 'We are working around the clock to reduce disruption and resume deliveries. 'We would like to thank our colleagues, members, customers and suppliers for their understanding during this time.' Last week, the Co-op apologised that hackers extracted members' personal data such as names and contact details. It said it had to shut down parts of its IT systems after experiencing 'sustained malicious attempts' to access its systems. Meanwhile, rival Marks & Spencer (M&S) is continuing to deal with disruption caused by its own recent cyber incident, after first witnessing issues two weeks ago. The firm has reportedly been unable to offer some meal deal offers in some of its stores after products availability was impacted. An M&S spokesman said: 'Customers can still buy meal deals in our rail station stores but there are pockets of availability for some items. 'We are working hard to continue getting our products into stores.'
Powys County Times
06-05-2025
- Business
- Powys County Times
Co-op boss apologises after retailer hit by ‘highly sophisticated' hackers
The boss of the Co-op has apologised to customers after 'highly sophisticated' hackers attacked the retailer's IT systems. The Manchester-based co-operative is among a number of retailers, including Marks & Spencer and Harrods, to have been hit by hacks on their IT systems in recent weeks. Shirine Khoury-Haq, chief executive of the Co-operative Group, told customers in an email on Tuesday afternoon that the business is still 'experiencing significant disruption' because of the cyber attack. She said: 'Actively managing the severity of the attack has meant shutting down some of our systems to protect the organisation. 'As previously communicated, we have established that the cyber criminals were able to access a limited amount of member data. 'This is obviously extremely distressing for our colleagues and members, and I am very sorry this happened.' Ms Khoury-Haq said the company is 'working tirelessly' to protect the business, understand the extent of the hack and provide information to relevant authorities. It came after the Co-op was unable to take card payments in some of its stores and shoppers faced empty shelves because of the continued fallout. Customers reported on Tuesday that three stores in Manchester had signs indicating that they were 'cash only' as their card machines were offline. It is understood that contactless payments have also been affected in a small number of stores, with the group working to get normal systems restored. Your store may be experiencing some product availability issues, please bear with us while we work hard on fixing some technical problems we are experiencing. We are continuing to serve our members and customers to the best of our ability, and we are sorry if this means you… — Co-op (@coopuk) May 6, 2025 The vast majority of the retailer's 2,300 shops are still taking usual forms of payment. It comes as shoppers have also highlighted empty shelves in some stores, alongside signage indicating that availability has been affected by the cyber attack. A Co-op spokesman said: 'This means that some of our stores might not have all of their usual products available and we would like to say sorry to our members and customers if this is the case in their local store. 'We are working around the clock to reduce disruption and resume deliveries. 'We would like to thank our colleagues, members, customers and suppliers for their understanding during this time.' Last week, the Co-op apologised that hackers extracted members' personal data such as names and contact details. It said it had to shut down parts of its IT systems after experiencing 'sustained malicious attempts' to access its systems. Meanwhile, rival Marks & Spencer (M&S) is continuing to deal with disruption caused by its own recent cyber incident, after first witnessing issues two weeks ago. The firm has reportedly been unable to offer some meal deal offers in some of its stores after products availability was impacted. An M&S spokesman said: 'Customers can still buy meal deals in our rail station stores but there are pockets of availability for some items.
South Wales Guardian
06-05-2025
- Business
- South Wales Guardian
Co-op boss apologises after retailer hit by ‘highly sophisticated' hackers
The Manchester-based co-operative is among a number of retailers, including Marks & Spencer and Harrods, to have been hit by hacks on their IT systems in recent weeks. Shirine Khoury-Haq, chief executive of the Co-operative Group, told customers in an email on Tuesday afternoon that the business is still 'experiencing significant disruption' because of the cyber attack. Shirine Khoury-Haq, chief executive of Co-op (Co-op/PA) She said: 'Actively managing the severity of the attack has meant shutting down some of our systems to protect the organisation. 'As previously communicated, we have established that the cyber criminals were able to access a limited amount of member data. 'This is obviously extremely distressing for our colleagues and members, and I am very sorry this happened.' Ms Khoury-Haq said the company is 'working tirelessly' to protect the business, understand the extent of the hack and provide information to relevant authorities. It came after the Co-op was unable to take card payments in some of its stores and shoppers faced empty shelves because of the continued fallout. Customers reported on Tuesday that three stores in Manchester had signs indicating that they were 'cash only' as their card machines were offline. It is understood that contactless payments have also been affected in a small number of stores, with the group working to get normal systems restored. Your store may be experiencing some product availability issues, please bear with us while we work hard on fixing some technical problems we are experiencing. We are continuing to serve our members and customers to the best of our ability, and we are sorry if this means you… — Co-op (@coopuk) May 6, 2025 The vast majority of the retailer's 2,300 shops are still taking usual forms of payment. It comes as shoppers have also highlighted empty shelves in some stores, alongside signage indicating that availability has been affected by the cyber attack. A Co-op spokesman said: 'This means that some of our stores might not have all of their usual products available and we would like to say sorry to our members and customers if this is the case in their local store. 'We are working around the clock to reduce disruption and resume deliveries. 'We would like to thank our colleagues, members, customers and suppliers for their understanding during this time.' Last week, the Co-op apologised that hackers extracted members' personal data such as names and contact details. It said it had to shut down parts of its IT systems after experiencing 'sustained malicious attempts' to access its systems. Meanwhile, rival Marks & Spencer (M&S) is continuing to deal with disruption caused by its own recent cyber incident, after first witnessing issues two weeks ago. The firm has reportedly been unable to offer some meal deal offers in some of its stores after products availability was impacted. An M&S spokesman said: 'Customers can still buy meal deals in our rail station stores but there are pockets of availability for some items. 'We are working hard to continue getting our products into stores.'
Yahoo
06-05-2025
- Business
- Yahoo
Co-op boss apologises after retailer hit by ‘highly sophisticated' hackers
The boss of the Co-op has apologised to customers after 'highly sophisticated' hackers attacked the retailer's IT systems. The Manchester-based co-operative is among a number of retailers, including Marks & Spencer and Harrods, to have been hit by hacks on their IT systems in recent weeks. Shirine Khoury-Haq, chief executive of the Co-operative Group, told customers in an email on Tuesday afternoon that the business is still 'experiencing significant disruption' because of the cyber attack. Shirine Khoury-Haq, chief executive of Co-op (Co-op/PA) She said: 'Actively managing the severity of the attack has meant shutting down some of our systems to protect the organisation. ADVERTISEMENT 'As previously communicated, we have established that the cyber criminals were able to access a limited amount of member data. 'This is obviously extremely distressing for our colleagues and members, and I am very sorry this happened.' Ms Khoury-Haq said the company is 'working tirelessly' to protect the business, understand the extent of the hack and provide information to relevant authorities. It came after the Co-op was unable to take card payments in some of its stores and shoppers faced empty shelves because of the continued fallout. Customers reported on Tuesday that three stores in Manchester had signs indicating that they were 'cash only' as their card machines were offline. It is understood that contactless payments have also been affected in a small number of stores, with the group working to get normal systems restored. Your store may be experiencing some product availability issues, please bear with us while we work hard on fixing some technical problems we are experiencing. We are continuing to serve our members and customers to the best of our ability, and we are sorry if this means you… — Co-op (@coopuk) May 6, 2025 The vast majority of the retailer's 2,300 shops are still taking usual forms of payment. ADVERTISEMENT It comes as shoppers have also highlighted empty shelves in some stores, alongside signage indicating that availability has been affected by the cyber attack. A Co-op spokesman said: 'This means that some of our stores might not have all of their usual products available and we would like to say sorry to our members and customers if this is the case in their local store. 'We are working around the clock to reduce disruption and resume deliveries. 'We would like to thank our colleagues, members, customers and suppliers for their understanding during this time.' Last week, the Co-op apologised that hackers extracted members' personal data such as names and contact details. It said it had to shut down parts of its IT systems after experiencing 'sustained malicious attempts' to access its systems. Meanwhile, rival Marks & Spencer (M&S) is continuing to deal with disruption caused by its own recent cyber incident, after first witnessing issues two weeks ago. ADVERTISEMENT The firm has reportedly been unable to offer some meal deal offers in some of its stores after products availability was impacted. An M&S spokesman said: 'Customers can still buy meal deals in our rail station stores but there are pockets of availability for some items. 'We are working hard to continue getting our products into stores.'
