Latest news with #KiraMakagon
Business Wire
6 days ago
- Business
- Business Wire
RingCentral Takes AIR Everywhere
BELMONT, Calif.--(BUSINESS WIRE)-- RingCentral, Inc. (NYSE: RNG), a global leader in AI-powered business communications, today announced new, industry-leading capabilities for its AI Receptionist™ (AIR), an AI phone agent that handles and routes customer calls, as well as a new standalone version, AI Receptionist Everywhere. AIR Everywhere™ brings AI-powered call handling beyond RingEX to all third-party telephony systems, both on-premises and cloud. Additionally, RingCentral AIR™ now includes appointment booking with Google Calendar and Microsoft Outlook, and supports British and Australian English, Spanish, and French to cater to a wider customer base. RingCentral AIR will also be available in the UK and Australia by the end of September. 'The market's response to RingCentral AIR has been strong. We've tripled our customer base in a single quarter, with more than 3,000 businesses now actively relying on AIR to transform their communications,' said Kira Makagon, President and COO of RingCentral. 'This isn't just about handling calls better; it's about providing every organization with a powerful AI agent that drives their business forward. With AIR Everywhere, we've democratized AIR capabilities so now it's accessible to everyone, and not limited to only RingCentral customers.' New RingCentral AIR Capabilities RingCentral AIR is an always on receptionist that never misses a call, routes calls to the right place, filters spam calls, and answers questions by callers. This results in fewer missed calls, more captured leads, and a better customer experience. New enhancements include: Appointment booking: RingCentral AIR seamlessly schedules appointments in Outlook and Google Calendars directly during calls, eliminating the back-and-forth that often leads to lost opportunities and streamlining customer service. Additional calendar tool integrations will be available in the Fall. Expanded language support: In addition to Spanish and US English, RingCentral AIR now handles multilingual calls seamlessly in UK and Australian English and French, including Canadian French too, serving diverse customer bases in their preferred languages. The top vertical categories where AIR is seeing the most traction include healthcare, professional services, construction and real estate, financial services, and retail. For example, Liesl Perez, co-founder of Axis Integrated Mental Health, a comprehensive outpatient psychiatric care and therapy center with three clinics across Colorado, views AI as indispensable for any modern business, especially in the evolving landscape of mental healthcare. According to Perez, 'New patient intakes have increased by 60% leveraging AIR, translating to an additional $1.7 million in revenue.' In addition, Paul Rapier, Vice President of IT at the Detroit Pistons said, "We're experiencing great efficiency gains with RingCentral AI—we're already saving 20% of work daily with AI-powered transcriptions, and we expect that AIR will resolve 50% of calls, cutting answer times to seconds. RingCentral is completely changing the way we work." AIR Everywhere: An AI Receptionist for every business, every system Whether a business runs on-premises, uses a third-party cloud phone provider, or simply needs a business number, they can now add AIR to enhance their current setup. With AIR Everywhere, businesses benefit from the following: Easy to buy and set up: Allows businesses to get started quickly without technical headaches, and no complex transitions or migrations needed Flexible usage: Enables AI-powered call handling across on-premises, cloud, and third-party SIP-based systems Never miss a call: An AI phone agent that handles calls around the clock Call forwarding & routing: Routes calls to any phone Number flexibility: Uses existing business phone numbers or provides new ones Cost-effective: Delivers AI-powered call handling without a full UCaaS bundle, ideal for solopreneurs and small teams. "An AI Receptionist that is truly agnostic when it comes to its ability to be deployed in a multi-UCaaS and multi-CCaaS environment is differentiated from solutions today," says Denise Lund, Research Vice President, Worldwide UC&C and Telecom at IDC. "And certainly is differentiated if it comes at a compelling price point that does not require an attached UCaaS seat purchase." International availability and pricing AIR Everywhere is offered in controlled availability starting at $59 monthly with 100 minutes included each month. Additional 100-minute bundles are available for purchase. RingCentral AIR will be available in the UK and Australia starting at 32 GBP and 62 AUD with additional 100-minute bundles, respectively. To learn more about RingCentral AI Receptionist, visit or call our toll-free number 1-8445-TRY-AIR to chat with Natalie, one of our AI Receptionists, to experience RingCentral AI Receptionist in action. About RingCentral RingCentral is a global leader in AI-powered business communications, contact center, conversational intelligence, video and hybrid event solutions. RingCentral empowers businesses with conversation intelligence and unlocks rich customer and employee interactions to provide insights and improved business outcomes. With decades of expertise in reliable and secure cloud communications, RingCentral has earned the trust of hundreds of thousands of customers and millions of users worldwide. Visit to learn more. © 2025 RingCentral, Inc. All rights reserved. RingCentral, AI Receptionist, AIR Everywhere, RingCentral AIR, and the RingCentral logo are trademarks of RingCentral, Inc.
Yahoo
10-06-2025
- Business
- Yahoo
RNG Q1 Earnings Call: AI-Driven Portfolio Delivers Steady Growth and Margin Expansion
Office and call centre communications software provider RingCentral (NYSE:RNG) met Wall Street's revenue expectations in Q1 CY2025, with sales up 4.8% year on year to $612.1 million. The company expects next quarter's revenue to be around $617 million, close to analysts' estimates. Its non-GAAP profit of $1 per share was 4.2% above analysts' consensus estimates. Is now the time to buy RNG? Find out in our full research report (it's free). Revenue: $612.1 million vs analyst estimates of $610.6 million (4.8% year-on-year growth, in line) Adjusted EPS: $1 vs analyst estimates of $0.96 (4.2% beat) Adjusted Operating Income: $133.4 million vs analyst estimates of $129.7 million (21.8% margin, 2.8% beat) Revenue Guidance for Q2 CY2025 is $617 million at the midpoint, roughly in line with what analysts were expecting Management reiterated its full-year Adjusted EPS guidance of $4.20 at the midpoint Market Capitalization: $2.47 billion RingCentral's first quarter results were shaped by continued adoption of its AI-led multi-product strategy and growing customer demand in core voice communications. CEO Vlad Shmunis emphasized the company's progress in shifting traditional communications to cloud-based solutions, noting, "The early results of these new products are promising." Management highlighted strong momentum in products like RingCX and RingSense, as well as successful expansion within small business and global service provider (GSP) customer segments. President and COO Kira Makagon cited improved operational efficiency and customer outcomes, with AI tools helping to reduce manual work and drive business value for clients across healthcare, financial services, and retail. The company attributed margin improvements to disciplined sales and marketing spending and reported progress in free cash flow generation and debt reduction. Looking forward, RingCentral's outlook is anchored by ongoing investment in AI-powered solutions, expansion of its product suite, and a focus on profitable growth. CFO Abhey Lamba confirmed that the company intends to maintain operating profitability and free cash flow improvement, stating, "We are committed to further driving operational efficiencies resulting in margin expansion while enabling us to invest in growth opportunities." Management signaled cautious optimism given macroeconomic uncertainties, such as tariffs and shifting customer spending patterns, but expects continued demand for cost-saving AI products. CEO Vlad Shmunis added, "The next phase in our growth will be driven by leveraging AI throughout our growing portfolio with increased addressable market and wallet share." Management attributed the quarter's performance to adoption of new AI-enabled products, rising engagement among small businesses and GSP partners, and operational efficiencies that supported margin gains. AI product traction: The company's new AI-powered products, including RingCX (cloud contact center), RingSense (AI insights and coaching), and AIR (AI phone agent), saw rapid early adoption, especially among small businesses and GSPs. Management reported over 1,000 AIR customers and strong sequential growth in RingSense usage, with AI tools cited as drivers of measurable cost savings and productivity gains for clients. Small business momentum: ARR from customers with fewer than 100 employees grew by double digits, reaching a two-year high. These clients, often in healthcare, retail, and financial services, are adopting voice-centric AI products for customer engagement and operational efficiency, delivering higher average revenue per user and faster payback for RingCentral. GSP partnerships expanding: Global service providers accounted for over 10% of ARR, with double-digit growth and efficient customer acquisition. Major partners like AT&T, Vodafone, and Cox Communications are now reselling RingCentral's AI-powered solutions, extending reach in North America and international markets. Enterprise and channel strengths: Larger enterprises continue to adopt RingCentral, drawn to its integrations with platforms such as Microsoft Teams and Salesforce. Over half of $1 million-plus TCV deals in Q1 included multiple RingCentral products, signaling success in cross-selling and up-selling to existing accounts. Operational discipline: Operating margin improvement stemmed from efficiencies in sales, marketing, and internal use of AI, which has increased productivity in customer support, sales outreach, and product development. Record free cash flow enabled debt reduction and share repurchases, supporting a stronger balance sheet. RingCentral's forward guidance rests on expanding its AI-first portfolio, disciplined cost management, and continued growth in core markets despite macroeconomic uncertainties. AI-led product expansion: Management expects ongoing adoption of new AI-powered offerings—such as AIR and RingCX—to drive higher average revenue per user and open new customer segments. These products are positioned as cost-saving and productivity-boosting solutions for both existing and new clients. Go-to-market leverage: The company plans to deepen relationships with GSPs and channel partners, using these alliances to efficiently access international markets and supplement direct sales, particularly as cloud adoption accelerates among businesses replacing legacy systems. Macro environment monitoring: While not seeing immediate headwinds, management remains cautious regarding tariffs, interest rates, and broader economic conditions. The company aims to maintain flexibility in its approach, emphasizing prudent financial management and readiness to adjust strategy if customer demand or deal cycles shift. In the coming quarters, StockStory analysts will be watching (1) sustained adoption and revenue contribution from AI-powered products like AIR and RingCX, (2) the pace of expansion among small business and GSP customer segments, and (3) progress toward free cash flow and margin targets through operational efficiency. The ability to maintain growth despite macroeconomic fluctuations will also be an important marker of execution. RingCentral currently trades at a forward price-to-sales ratio of 1×. In the wake of earnings, is it a buy or sell? See for yourself in our full research report (it's free). The market surged in 2024 and reached record highs after Donald Trump's presidential victory in November, but questions about new economic policies are adding much uncertainty for 2025. While the crowd speculates what might happen next, we're homing in on the companies that can succeed regardless of the political or macroeconomic environment. 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