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9 News
30-05-2025
- Business
- 9 News
Thermomix pays $80,000 fine for 'misleading consumers' over NDIS claims
Your web browser is no longer supported. To improve your experience update it here A kitchen appliance company paid $79,200 in fines over allegations two of its products were falsely labelled as NDIS-approved. Vorwerk Australia, trading as Thermomix, was hit with four infringement notices by the Australian Competition and Consumer Commission (ACCC) for allegedly making false of misleading representations to customers online. The competition watchdog has alleged Thermomix falsely promoted the Thermomix TM6 cooking product and Kobold cordless vacuum and mop as being endorsed through the NDIS or registered by an entity administering the NDIS. A spokesperson for parent company Vorwerk Australia said the organisation "would never intentionally or knowingly mislead any consumers". The ACCC has alleged Thermomix promoted its TM6 cooking product as being endorsed through the NDIS or registered by an entity administering the NDIS. (Thermomix) The watchdog claims this allegedly describing the products as NDIS approved, NDIS-registered product, NDIS-consumables, NDIS assistive technology and NDIS equipment. ACCC Chair Gina Cass-Gottlieb said misleading consumers experiencing vulnerability or disadvantage was concerning. "We will not hesitate to take appropriate action," Cass-Gottlieb said. "The NDIS does not provide specific approval for any particular goods or services." The ACCC said the payment of the penalty is not an admission of contravention of Australian consumer law. A spokesperson for parent company Vorwerk Australia said: "We have not hesitated to take appropriate action to remedy all instances of concern raised by the ACCC," the spokesperson said. "While some of the website references pre-date the acquisition of The Mix Australia Pty Ltd, we take full responsibility for communicating with all our customers in a clear and compliant manner." The spokesperson said in November 2024, Vorwerk International & Co. KmG completed an acquisition of The Mix Australia Pty Ltd. After the acquisition, The Mix Australia Pty Ltd was renamed as Vorwerk Australia Pty Ltd. national Australia Consumer disability CONTACT US Property News: He was evicted. Then he saw his home on Airbnb.
Epoch Times
29-05-2025
- Business
- Epoch Times
Kitchen Appliance Giant Thermomix Fined $79,200 Over False ‘NDIS Approved' Product Claims
Kitchen appliance giant Thermomix has been imposed with a $79,200 penalty after Australia's consumer watchdog found it allegedly misled customers by falsely promoting its products as endorsed by the National Disability Insurance Scheme (NDIS). Vorwerk Australia Pty Ltd, trading as Thermomix in Australia, allegedly claimed two of its popular products—the Thermomix TM6 and Kobold cordless vacuum and mop—were 'NDIS approved' or 'NDIS-registered.'
West Australian
29-05-2025
- Business
- West Australian
Thermomix cops $70k fine after making ‘misleading' NDIS approval claims
The company behind all-in-one blender Thermomix has copped a $79,000 fine for allegedly claiming its products were endorsed by the National Disability Insurance Scheme. Vorwerk is the second company in a week to be hit with infringement notices from the consumer watchdog, alleging Thermomix falsely promoted its TM6 cooking product and Kobold cordless vacuum and mop as being endorsed through the NDIS or registered by an entity administering the NDIS. This included allegedly describing the products as 'NDIS approved', 'NDIS-registered product', 'NDIS-consumables', 'NDIS assistive technology' and 'NDIS equipment''. Australian Competition and Consumer Commission chair Gina Cass-Gottlieb said the NDIS did not provide specific approval for any particular goods or services. 'Each NDIS participant has unique needs, and what's funded under their plan is determined individually, not through a list of approved products,' she said. 'There are no categories of goods or services which are automatically NDIS approved or funded for all NDIS participants.' Ms Cass-Gottlieb warned it would not hesitate to take appropriate action against companies that misled consumers experiencing vulnerability or disadvantage. Thermomix has been contacted for comment. The ACCC last November put businesses on notice of its focus on problematic advertising practices targeting NDIS participants. Since then, it has taken compliance and enforcement action against a number of businesses. WA bedding and mattress retailer Bedshed was last week slapped with a $40,000 fine for allegedly making similar false statements its mattresses, furniture and bedding accessories were 'NDIS approved' or 'NDIS permitted'.
The Advertiser
29-05-2025
- Business
- The Advertiser
Kitchen brand fined after labelling an appliance 'NDIS-approved'
The parent company behind kitchen brand Thermomix has been fined after allegedly labelling some of its appliances as "NDIS-approved" or "NDIS-assistive technology". The consumer watchdog alleges the company misled customers by suggesting two of its household appliances were endorsed by the National Disability Insurance Scheme. Vorwerk Australia Pty Ltd, which trades as Thermomix in Australia, has paid the $79,200 fine. The Australian Competition and Consumer Commission alleges the company promoted the Thermomix TM6 cooking appliance and the Kobold cordless vacuum and mop as being endorsed through the NDIS or registered by an entity administering the NDIS. However, the NDIS does not endorse or approve specific products. The brand allegedly used descriptions such as "NDIS-approved", "NDIS-registered product", "NDIS-consumables", "NDIS-assistive technology", and "NDIS equipment". The penalties were part of a crackdown on businesses making false NDIS endorsements. Earlier in May, bedding retailer Bedshed paid $39,600 in penalties for allegedly marketing its products as NDIS approved or permitted. ACCC chair Gina Cass-Gottlieb said the NDIS does not provide specific approvals for products or services. "Each NDIS participant has unique needs, and what's funded under their plan is determined individually, not through a list of approved products," she said. "There are no categories of goods or services which are automatically NDIS-approved or funded for all NDIS participants." She said the watchdog would not hesitate to take action if a business was found to be misleading vulnerable consumers. The ACCC, along with the NDIS Quality and Safeguards Commission and the National Disability Insurance Agency, established a taskforce in 2023 to address concerns that NDIS participants were being overcharged for products and services. MORE NEWS: It put businesses on notice in November 2024, saying it was cracking down on problematic advertising that targeted NDIS participants. In late 2024, the ACCC launched proceedings against registered NDIS provider Ausnew Home Care Service Pty Ltd, alleging it made false "NDIS-approved" statements about its aged care and disability products. The matter is before the courts. The watchdog is encouraging people to report businesses they believe have made false statements about products being NDIS-approved. The parent company behind kitchen brand Thermomix has been fined after allegedly labelling some of its appliances as "NDIS-approved" or "NDIS-assistive technology". The consumer watchdog alleges the company misled customers by suggesting two of its household appliances were endorsed by the National Disability Insurance Scheme. Vorwerk Australia Pty Ltd, which trades as Thermomix in Australia, has paid the $79,200 fine. The Australian Competition and Consumer Commission alleges the company promoted the Thermomix TM6 cooking appliance and the Kobold cordless vacuum and mop as being endorsed through the NDIS or registered by an entity administering the NDIS. However, the NDIS does not endorse or approve specific products. The brand allegedly used descriptions such as "NDIS-approved", "NDIS-registered product", "NDIS-consumables", "NDIS-assistive technology", and "NDIS equipment". The penalties were part of a crackdown on businesses making false NDIS endorsements. Earlier in May, bedding retailer Bedshed paid $39,600 in penalties for allegedly marketing its products as NDIS approved or permitted. ACCC chair Gina Cass-Gottlieb said the NDIS does not provide specific approvals for products or services. "Each NDIS participant has unique needs, and what's funded under their plan is determined individually, not through a list of approved products," she said. "There are no categories of goods or services which are automatically NDIS-approved or funded for all NDIS participants." She said the watchdog would not hesitate to take action if a business was found to be misleading vulnerable consumers. The ACCC, along with the NDIS Quality and Safeguards Commission and the National Disability Insurance Agency, established a taskforce in 2023 to address concerns that NDIS participants were being overcharged for products and services. MORE NEWS: It put businesses on notice in November 2024, saying it was cracking down on problematic advertising that targeted NDIS participants. In late 2024, the ACCC launched proceedings against registered NDIS provider Ausnew Home Care Service Pty Ltd, alleging it made false "NDIS-approved" statements about its aged care and disability products. The matter is before the courts. The watchdog is encouraging people to report businesses they believe have made false statements about products being NDIS-approved. The parent company behind kitchen brand Thermomix has been fined after allegedly labelling some of its appliances as "NDIS-approved" or "NDIS-assistive technology". The consumer watchdog alleges the company misled customers by suggesting two of its household appliances were endorsed by the National Disability Insurance Scheme. Vorwerk Australia Pty Ltd, which trades as Thermomix in Australia, has paid the $79,200 fine. The Australian Competition and Consumer Commission alleges the company promoted the Thermomix TM6 cooking appliance and the Kobold cordless vacuum and mop as being endorsed through the NDIS or registered by an entity administering the NDIS. However, the NDIS does not endorse or approve specific products. The brand allegedly used descriptions such as "NDIS-approved", "NDIS-registered product", "NDIS-consumables", "NDIS-assistive technology", and "NDIS equipment". The penalties were part of a crackdown on businesses making false NDIS endorsements. Earlier in May, bedding retailer Bedshed paid $39,600 in penalties for allegedly marketing its products as NDIS approved or permitted. ACCC chair Gina Cass-Gottlieb said the NDIS does not provide specific approvals for products or services. "Each NDIS participant has unique needs, and what's funded under their plan is determined individually, not through a list of approved products," she said. "There are no categories of goods or services which are automatically NDIS-approved or funded for all NDIS participants." She said the watchdog would not hesitate to take action if a business was found to be misleading vulnerable consumers. The ACCC, along with the NDIS Quality and Safeguards Commission and the National Disability Insurance Agency, established a taskforce in 2023 to address concerns that NDIS participants were being overcharged for products and services. MORE NEWS: It put businesses on notice in November 2024, saying it was cracking down on problematic advertising that targeted NDIS participants. In late 2024, the ACCC launched proceedings against registered NDIS provider Ausnew Home Care Service Pty Ltd, alleging it made false "NDIS-approved" statements about its aged care and disability products. The matter is before the courts. The watchdog is encouraging people to report businesses they believe have made false statements about products being NDIS-approved. The parent company behind kitchen brand Thermomix has been fined after allegedly labelling some of its appliances as "NDIS-approved" or "NDIS-assistive technology". The consumer watchdog alleges the company misled customers by suggesting two of its household appliances were endorsed by the National Disability Insurance Scheme. Vorwerk Australia Pty Ltd, which trades as Thermomix in Australia, has paid the $79,200 fine. The Australian Competition and Consumer Commission alleges the company promoted the Thermomix TM6 cooking appliance and the Kobold cordless vacuum and mop as being endorsed through the NDIS or registered by an entity administering the NDIS. However, the NDIS does not endorse or approve specific products. The brand allegedly used descriptions such as "NDIS-approved", "NDIS-registered product", "NDIS-consumables", "NDIS-assistive technology", and "NDIS equipment". The penalties were part of a crackdown on businesses making false NDIS endorsements. Earlier in May, bedding retailer Bedshed paid $39,600 in penalties for allegedly marketing its products as NDIS approved or permitted. ACCC chair Gina Cass-Gottlieb said the NDIS does not provide specific approvals for products or services. "Each NDIS participant has unique needs, and what's funded under their plan is determined individually, not through a list of approved products," she said. "There are no categories of goods or services which are automatically NDIS-approved or funded for all NDIS participants." She said the watchdog would not hesitate to take action if a business was found to be misleading vulnerable consumers. The ACCC, along with the NDIS Quality and Safeguards Commission and the National Disability Insurance Agency, established a taskforce in 2023 to address concerns that NDIS participants were being overcharged for products and services. MORE NEWS: It put businesses on notice in November 2024, saying it was cracking down on problematic advertising that targeted NDIS participants. In late 2024, the ACCC launched proceedings against registered NDIS provider Ausnew Home Care Service Pty Ltd, alleging it made false "NDIS-approved" statements about its aged care and disability products. The matter is before the courts. The watchdog is encouraging people to report businesses they believe have made false statements about products being NDIS-approved.
Canberra Times
29-05-2025
- Business
- Canberra Times
Kitchen brand fined after labelling an appliance 'NDIS-approved'
The Australian Competition and Consumer Commission alleges the company promoted the Thermomix TM6 cooking appliance and the Kobold cordless vacuum and mop as being endorsed through the NDIS or registered by an entity administering the NDIS.
