Latest news with #Kroger
Reuters
14 hours ago
- Business
- Reuters
Ocado upbeat on Kroger relationship despite management change
LONDON, July 17 (Reuters) - Ocado (OCDO.L), opens new tab, the British online supermarket and technology group, is confident its U.S. grocery partner Kroger (KR.N), opens new tab will opt to grow its e-commerce business despite a recent change in management, Ocado's boss said on Thursday. Ocado struck a deal with Kroger in 2018 to help the U.S. firm ratchet up its delivery business with the construction of robotic warehouses. The initial deal saw Kroger identify 20 sites to build automated warehouses, or customer fulfilment centres (CFCs) as Ocado calls them, in the United States, making the group Ocado's most important partner. However, so far, only eight sites have gone live, with a further two in the cities of Charlotte and Phoenix not due to open until early in Ocado's 2025-26 financial year, which starts in December. Last month, Kroger's interim CEO Ron Sargent, who succeeded long-time boss Rodney McMullen in March, said he was reviewing the group's e-commerce operations. Ocado CEO Tim Steiner told Reuters he visited Sargent and Kroger's chief digital officer Yael Cosset in the U.S. earlier this week. "We were together for many hours," Steiner said in an interview after Ocado reported first-half results. "It's really clear from their own statements that they want to grow their e-commerce business, and we're committed to help them in any way we can to achieve that," he said, adding that the U.S. is "undoubtedly an enormous ongoing opportunity for us as a business." However, Steiner said he could not put a timeline on when the target of 20 sites would be achieved. He also declined to comment on whether the exclusivity element of its deal with Kroger, which is conditional on growth, would roll off later this year.
Indianapolis Star
15 hours ago
- Business
- Indianapolis Star
Here's where to find today's copy of the Indianapolis Star print edition
Whether you were featured on a front-page article, want to dive into the latest exposé from our investigative team, or just need to read Gregg Doyel's most recent column, there are numerous reasons to pick up a copy of today's Indianapolis Star print edition. Here's what you need to know to find the most recent copy in your neck of the woods, in Indianapolis and beyond. Single copies of the Indianapolis Star are available to purchase for $3.49 Monday-Saturday and $4.49 Sunday at numerous locations across the Indianapolis metro area. Among the more than 1,200 locations where print copies are sold are several large retailers. Copies tend to sell out fast, so make sure to visit any of the following retailers early: Grocers: Kroger, Meijer, Walmart Drugstores: CVS, Walgreens Convenience stores: 7-Eleven, Casey's, Circle K, GetGo, Speedway, Village Pantry Dollar stores: Dollar General, Dollar Tree, Family Dollar You can also browse the map below for a full list of retailers, recent to July 15, 2025. An archive of the most recent 30 editions of the Indianapolis Star is available to subscribers at Digital and print subscribers can view, print and share individual pages or the entire edition by visiting our site. New home delivery customers can sign up for seven-day or Sunday-only delivery online. For information on a new home delivery subscription, visit for our best introductory offers. Those who need help or more information can call 888-357-7827 and give offer code W-N2 to subscribe. Already a subscriber? Whether you get home delivery of the print edition or have a digital-only subscription, here's a guide to benefits that are included. Check out our activation guide for help on getting started. With a subscription, you can be one of the first to learn about breaking news with news alerts, flip through a digital replica of the print paper, get exclusive newsletters and more. Download the free app and start to personalize it to your liking. Additionally, you can download articles for offline reading and sign up for breaking and topical news alerts. Also in the app, you'll find the eNewspaper, available exclusively for subscribers. As an added benefit, subscribers can access the eNewspaper from any of our more than 200 sister papers across the United States, plus each edition of USA TODAY. Just tap the "Universal" icon to find a complete listing. And, don't forget to check the "Bonus Content" section for free monthly magazines and special sections. ► SPECIAL OFFER: Save on a new subscription today. We know when you subscribe, you expect more. Each day, you can expect to see some of our best storytelling, investigative work, sports analysis and more. Just log in with your account to enjoy your exclusive access. Here's some examples: Enjoy a streamlined, fast-loading experience that makes it easy to view the stories, photos and videos you're most interested in. Through the app, you can personalize notifications so you can know the news right when it happens. You can select alerts for breaking news, news, sports, entertainment, weather and business. Quiet times for your alerts can be set within the app. Miss out on recent news? Get the latest effortlessly with our Catch Up feature. Want alerts when we publish something new on a topic you're interested in? Sign up to get a notification with the "My Topics" button along the bottom menu bar or the "Add Topic" button at the top of articles to get started. Personalize your feed in the For You front with topics that interest you. The app also provides you access to daily horoscopes and access to over 100 games. Want to follow the news from another city? You can add up to five of our sister publications across the country to get more news right on the home screen. ► DOWNLOAD THE APP: Get the latest news, sports and more To keep our subscribers informed, we email the most important articles to their inbox each day in the form of a Daily Briefing newsletter. Subscribers also get exclusive access to our Your Week newsletter. Each week, you'll get a note directly from the executive editor with background on a big story from the week, a behind-the-scenes look at our reporting and links to some of our top subscriber-exclusive work. ► SIGN UP FOR NEWSLETTERS: Browse our entire portfolio of newsletter offerings to pick more topics that interest you specifically.
CBS News
a day ago
- Business
- CBS News
Some North Texas Kroger customers question alleged pricing difference at the cash register, Kroger responds
Kroger said it has intentionally decreased prices on merchandise, but some customers said the financial drop at the register went in a different direction. Steve, who did not want to give his last name, said he shops at two Kroger stores in the Dallas area: Capital Avenue and E. Mockingbird Lane. The 58-year-old said the price was not right on three of his purchases. He provided receipts for two. One was in early May, when Steve said he used his store rewards card and circled it on top of the receipt. He said the chicken he bought should have rung up $7.86. Instead, the shopper said he was charged $10.48. Steve said he missed his $2.62 savings as advertised. "And a lot of people can't afford to pay more than the price that's marked on the item for sale," Steve said. The shopper said he'd gone back to the store for a refund. Then, as he went for refrigerator basics on July 13, it happened again. "You know, anybody could make a mistake, and I felt like they just overlooked something," he said. "But then, when it happened again and again." On this July 13 shopping trip, Steve said he bought milk that was not on sale, among other things. The sign he said he took a picture of inside Kroger's shows the milk priced at $2.79. When he paid for it at the register, the receipt Steve showed CBS News Texas showed $2.99, a twenty-cent increase. After posting his pricing issue on the NextDoor App, many people related to his issue. Some said that, as shoppers, they had experienced the same problem at Kroger locations across the metroplex, including E. Northwest Highway, Capital Avenue, and Hardwood Road. CBS News Texas asked Kroger's Dallas office to provide insight into Steve's situation, the small list of stores named in his post, and an investigation into the same matter prompted by the company's employees in Colorado. According to an investigation by Consumer Reports, The Guardian, and the Food & Environment Reporting Network, Kroger had expired price tags on everyday inventory---allegedly overcharging customers at the register. In a statement to CBS News Texas, Kroger said: "The Consumer Reports allegations boil down to misinformation, reviewing a handful of discrete issues from billions of daily transactions. It in no way reflects the seriousness with which we take our transparent and affordable pricing." Regarding the small list of stores mentioned in Steve's post, Kroger stated that it did not have enough context to determine what occurred, if anything. Ronik Grewal said he started shopping at Kroger six months ago. "Like, it's a cheaper grocery store, so I want to make sure that that's actually what they're serving when I come here," Grenwal said. During that time, the 23-year-old University of North Carolina at Chapel Hill graduate said he's dealt with a few pricing issues. "It's not every time, usually it's with the discounted items, or it's with the two-for-one items, like with the ones that are having deals, that's when it happens," he said. Emily Wilkinson said Kroger was a generational choice for her family and a trusted brand. "My parents shop at Kroger, so it kind of was just what I did," Wilkinson said. Her shopping issues, if any, are minimal. As a price-hawk, she has been shocked at the register in a good way. "I've had surprises where something has been on sale that I didn't know was on sale," she said. Steve said he got a refund from Kroger. The company said it has permanently reduced the prices of more than 1,000 items. However, the milk Steve bought on July 13 did increase in price. No one had changed the tag at the cooler, Kroger said. The grocery store giant stated that the deal on Steve's chicken had expired, but the price tags on the floor had not been updated. "I'm not satisfied, because I don't feel like I can go to Kroger without having to take pictures of every item that I buy and compare the price on those items to the receipt when I get home," he said. Kroger, as part of the consumer investigation, was not the only large retailer named with pricing challenges between the floor and the cash register. The company released a second statement to CBS News Texas: "Kroger is committed to providing our customers with accurate and transparent pricing. We regularly check thousands of items to ensure the prices are correct. With a large volume of promotional offers changing weekly, if an isolated discrepancy occurs, we honor the promotional price to make it right. Kroger works diligently to ensure prices are consistent across all platforms – in our stores and online."
Yahoo
a day ago
- Business
- Yahoo
Kroger gives its Boost membership program a temporary lift
This story was originally published on Grocery Dive. To receive daily news and insights, subscribe to our free daily Grocery Dive newsletter. Kroger is adding an extra jolt to its Boost membership program as summer wears on, offering members additional savings for a two-week period. The 'Boost Bonus Days' promotion, which begins Wednesday and extends through July 29, includes the opportunity for shoppers to save more than $100 through a variety of deals on an unspecified assortment of grocery items. Customers will be able to redeem most of the offers up to five times during the promotion. Kroger is also offering $10 off a delivery order of at least $75 as well as a 50% discount on the cost of a new or renewed Boost membership during the promotion. The limited-time benefits apply to both Kroger Boost tiers, which are distinguished from one another by the type of delivery benefit they provide. The base level, which costs $69 per year or $8.99 per month, provides free next-day delivery, while the premium tier provides free same-day delivery at an annual cost of $99 per year or $12.99 a month. Both Kroger Boost levels require a minimum purchase of $35 for free delivery. In April, Kroger raised the annual cost of the lower-priced version of Boost by $10 per year and increased the monthly fee by $1. Kroger Boost benefits augment the features of the grocer's standard loyalty program, Kroger Plus. Kroger offers free pickup on orders that meet a $35 threshold for all loyalty program members. The Boost Bonus Days program reprises a similar promotion Kroger ran for two weeks last July, but comes with a different package of discounts. In 2024, Kroger's Boost Bonus Days initiative offered Boost members over $60 in savings that encompassed free private label goods including cookies, bacon and pasta in addition to price reductions on other products carrying the grocer's brands. Kroger said earlier this year that it would focus on boosting customer loyalty as it looked to juice growth following its unsuccessful effort to merge with Albertsons. 'Looking to 2025, we have aggressive plans to build more stores and improve our share results, attract new households and increase loyalty, which will accelerate growth and create shareholder value,' Kroger interim CEO Ron Sargent said during the supermarket company's fourth-quarter earnings call in March. Recommended Reading Kroger is striving for e-commerce profitability. What will it take to get there?
Yahoo
2 days ago
- Business
- Yahoo
Albertsons sees digital success, but the channel has yet to turn a profit
This story was originally published on CX Dive. To receive daily news and insights, subscribe to our free daily CX Dive newsletter. Albertsons is investing in its digital customer experience and loyalty program as it approaches the breakeven point for its e-commerce business, executives said on a Q1 2025 earnings call Tuesday. To enhance its digital shopping, the company introduced a shop assist feature, which lets customers and store associates communicate during the order fulfillment process, according to CEO Susan Morris, who took on the role in May. The Albertsons for U loyalty program grew membership 14% year over year to 47 million members in the first quarter, according to Morris. She attributed the growth to last year's initiative to make the program easier to understand. While the grocer's sales and loyalty growth have been stable, Albertsons is still charting an uncertain future following the breakup of its merger with Kroger, and cost-cutting measures led to layoffs this year. The grocer's loyalty program will play an important role in the grocer's future, Morris told The Wall Street Journal in an interview last month. Albertsons will take better advantage of loyalty member data to determine which items can withstand higher prices and which need a price drop to bring in more customers. Albertsons for U could support this goal with rapid growth. Membership has steadily increased in recent quarters, up from 41.4 million in Q1 2024. Albertsons executives highlighted e-commerce as one of the company's biggest growth, customer acquisition and customer retention opportunities, though the channel has yet to achieve profitability. 'Our focus on delivering exceptional customer service experience is fueling new customer acquisition and strengthening existing customer retention,' Morris said. 'To do this, we're continuing to enhance our digital shopping experience, including the introduction of AI and interactive features that deliver both ease and convenience.' One way the grocer aims to improve flexibility is by letting customers add items to an online order right until picking starts. The change was made because 'shoppers often think of one more item they need just after an order is placed,' Morris said. E-commerce sales were up 25% year over year in the first quarter, but penetration remains below grocery industry peers, according to Morris. Digital sales accounted for 9% of Albertsons' total grocery revenue in the quarter. Albertsons is bringing its mobile app into the store as well, according to Morris. Digital customers use it three times per week on average for capabilities including personalized meal planning and in-store product location tools. 'What began as a tool for enabling e-commerce and delivering great deals is now a Swiss Army knife of tools that makes customers' lives easier regardless of whether they're shopping in our stores or online,' Morris said. Albertsons' identical sales rose 2.8% year over year in the first quarter of 2025, according to an earnings report. Net revenue increased 2.5% year-over-year to $24.9 billion during the period.
