22-05-2025
Jet2 announce major change to transfer services for millions of passengers
The holiday company announced customers will be able to access technology for real time updayes
Jet2holidays has become the first UK tour operator to introduce real time updates for passengers being transferred back to the airport after their holiday. The new service, called Live Transfer Status, will allow customers to track their coach transfer to their departure airport.
It will mean those holidaymakers waiting at hotels and apartments for their transfer coach will be able to see where their driver is in real time. Jet2 hopes it will give their customers added reassurance and reduce calls to their customer information lines.
Live Transfer Status will be available for all passengers taking a coach transfer back to their departure airport.
And the service will be available for destinations in the Balearics, Canaries, Mainland Spain, Morocco, Turkey and Bulgaria.
Customers can access the service via its app and it will provide them with pick up location, expected pick up time and updates if there are delays.
They will also be able to see where the coach is at any given time and the driver's name as well as the vehicle licence plate number.
The information will be available from 30 minutes before their departure pick up time.
Passengers will be alerted via a Live Transfer Status beacon which will flash on the app. They then simply click it to view the information in real-time.
Jet2 started to roll out the technology this month and said they have already seen a significant reduction in call volumes.
Customers phoning to find out where there transfer coach is is one of the biggest call drivers across the travel industry.
At the moment, Live Transfer Status is not available in Greece. But the company says they hope more destinations will be included for summer 2026.
Steve Heapy, CEO of Jet2holidays said: 'With millions of customers travelling on hundreds of thousands of coach transfers with Jet2holidays every year, our pioneering Live Transfer functionality is a real game-changer for us and for our customers.
"By providing customers with more real-time information about their coach transfer to the departure airport it means a hassle-free end to their holidays, which in turn is already resulting in far fewer calls to our contact centre and to our independent travel agent partners.
"A lot of hard work has gone into new innovation and we are already receiving outstanding feedback from customers who are telling us how fantastic it is.
"This is another significant investment into delivering our VIP customer service, and I would like to thank our key partners and transfer suppliers for their role in its success.'
In addition to announcing 'Live Transfer Status' for customers returning to their departure airport, Jet2holidays has also launched new functionality via its app which gives customers coach transfer information, including coach number and parking location, when they arrive into destination.
