28-07-2025
Health ATM offers free diagnosis, remote consultation at Civil Hospital in Gurgaon
Gurgaon: In a quiet corner of Sector 10 Civil Hospital, a small machine — no bigger than a photo booth — is silently reshaping access to healthcare. At this health ATM, described as a "digital clinic packed with potential", patients can consult a doctor live via video, get an instant e-prescription and receive their reports directly on WhatsApp, email or SMS: all within 45 to 50 minutes.
From blood pressure and blood sugar to ECG, BMI and psychological screening — this health ATM offers more than 20 medical tests free of cost. Patients have started calling the health ATM "easy and fast" even as the machine speaks multiple languages, includes voice instructions and supports both Aadhaar cards and phone numbers.
Health officials are watching the experiment closely. Principal medical officer Dr Lokveer Singh said, "We have one health ATM in the city and others in Sohna, Rewari and Narnaul.
The govt may set up more. These kiosks are getting a lot of attention."
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For Rekha Devi, a 52-year-old domestic worker from Manesar, it made a real difference. "My blood sugar was acting up and I didn't have time to wait in long queues," she said. I got tested, talked to a doctor and my report came straight to my phone. It was easy and fast." For those unfamiliar with tech, ASHA workers like Sushma step in to guide them through the process.
"People who never went for regular check-ups are now using it weekly," Sushma said, adding, "And they are coming back for follow-ups because their records are easy to access." That's the real game-changer: continuity of care.
In a system where medical history is often lost in paper files — or never recorded at all — the health ATM creates a digital trail. "It's not just about one test," Sushma continued, "It's about staying connected to your health."
What it offers
The kiosk provides a basic yet meaningful screening package that can flag early signs of illness and track overall well-being. These include nearly 20 diagnostic and wellness tests. These include basic screenings like blood pressure, blood sugar, body temperature, BMI and oxygen saturation, as well as more targeted checks such as ECG and hemoglobin. For broader health insights, it can run lipid profiles, liver and kidney function tests and HbA1c for long-term glucose control.
It also includes a CBC (complete blood count) and urine analysis.
Kiosks have built-in psychological well-being screens that assess stress, anxiety and mood through brief self-assessments on the touchscreen. Vision and hearing checks round out the list, making it a genuinely holistic diagnostic tool — especially for people who may never otherwise access this kind of comprehensive health screening.
These are optional and often guided by prompts on the screen, giving users a private and non-judgmental space to reflect on their mental health.
The impact
The numbers are modest: only six to seven patients can use the kiosk each day due to the time each check-up takes. But the impact isn't about volume. It's about who gets served. E-rickshaw driver Shubham tried it out of curiosity.
"I didn't know machines like this existed. It had Hindi instructions and voice help. They checked my hemoglobin and ECG. I felt taken care of," he said.
