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Emirates 24/7
20-05-2025
- Health
- Emirates 24/7
Dubai Health CEO Shares Vision for People-First Inclusive and Innovative Care
- During 'Meet the CEO' session, Dubai Health CEO Outlines Vision for a Future-Ready Healthcare System The Integrated Physician Practice model unifies care standards across all Dubai Health facilities — enhancing patient safety, reducing wait times, and improving clinical care management - 10% of faculty members from MBRU featured on Stanford University's 2024 list of the world's top 2% most influential scientists - The university has published 1,811 scientific papers to date, with 84% in top medical journals (Q1 & Q2 ranked) Dubai is shaping a healthcare ecosystem that places people at its heart—one that is innovative, inclusive, and deeply human-centred, said Dr. Amer Sharif, CEO of Dubai Health and President of Mohammed Bin Rashid University of Medicine and Health Sciences (MBRU). He attributed the remarkable progress of Dubai's health sector to the visionary leadership of His Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai, and the directives of His Highness Sheikh Hamdan bin Mohammed bin Rashid Al Maktoum, Crown Prince of Dubai, Deputy Prime Minister, Minister of Defence, and Chairman of The Executive Council of Dubai. These insights were shared during a media briefing hosted by the Government of Dubai Media Office as part of its 'Meet the CEO' series. The event was attended by Her Excellency Mona Ghanem Al Marri, Vice Chairperson and Managing Director of the Dubai Media Council and Director General of the Government of Dubai Media Office, along with a group of senior media leaders and editors-in-chief from leading UAE newspapers. Patient-First Approach Dr. Amer Sharif highlighted healthcare progress in Dubai from its early beginnings in the 1940s, culminating in the creation of its first integrated academic health system under Law No. 13 (2021). He also noted the adoption of the Integrated Physician Practice model across all facilities to enhance patient safety, reduce wait times, and improve clinical care management, aligning with Dubai's vision and the Dubai Social Agenda 33 for a sustainable, human-centred system. Strategic Vision and New Institutional Identity Dr. Sharif detailed Dubai Health's vision, mission, and strategic programmes to establish global benchmarks in evidence-based care. He introduced the 'Dubai Health' brand identity, drawing on Dubai's heritage and symbolized by arches welcoming all. The central arch signifies Care, flanked by Learning and Discovery, all underpinned by Giving. Community Engagement Dr. Sharif reiterated Dubai Health's commitment to strengthening community partnerships by involving patients and the public in shaping healthcare services. Key initiatives include 'Dubai Health Majalis: Voice of the Community' and the Press Ganey programme, which captures insights across every stage of the patient journey to enhance care quality and patient experience. These efforts align with the national 'Year of Community 2025' campaign. Flagship Projects Dr. Sharif emphasised Dubai Health's role in advancing healthcare through globally aligned initiatives. Among them is the Hamdan Bin Rashid Cancer Hospital, set to transform cancer care through early detection, advanced diagnostics, and holistic treatment. Designed with input from cancer survivors, the project won a WAN Gold Award for 'Future Projects – Healthcare.' Additionally, five research centres are being developed to support scientific discovery, with three already operational. An upcoming Diabetes Centre will further Dubai's goals for personalised, predictive care. Leveraging AI and Advanced Technologies Dubai Health is leveraging artificial intelligence and advanced technologies in line with the Dubai Artificial Intelligence Strategy for the Health Sector 2025–2028. It has launched 37 high-priority AI initiatives focused on five core areas, including enhancing patient experience, improving access to care, and increasing diagnostic accuracy, among others. Academic Excellence MBRU, Dubai Health's Academic and Discovery arm, was ranked in Group 1 of the National Higher Education Institutions Classifications and secured three grants under the Dubai Future Foundation's RDI Programme. Dr. Sharif noted that 10% of faculty were ranked among the world's top 2% of scientists in 2024 by Stanford University. The university has published 1,811 research papers, with 84% in top-tier Q1 and Q2 journals. He also emphasised the need for greater media coverage and specialised language to highlight the depth and impact of academic and scientific work. Strategic Partnerships Through Al Jalila Children's Hospital, Dubai Health partners with the U.S. based Children's National Hospital to advance paediatric oncology, technology, and training. It has also signed MoUs with top institutions like the UK's Royal Marsden Hospital for cancer care collaboration, and UMass Chan Medical School for joint research, education, and clinical work. In 2024, Dubai Health launched the Dubai Health Leadership Academy with the University of Oxford to develop future healthcare leaders. Additionally, it partnered with Emirates Group to integrate hospitality best practices into patient experience through cross-industry collaboration. Transformative Giving Dr. Sharif shared that Al Jalila Foundation, the philanthropic arm of Dubai Health, recorded outstanding performance in 2024, raising AED177.65 million in support of Dubai Health's mission to impact lives and shape the future of health. He further noted: 'As part of its efforts to support education, Al Jalila Foundation awarded 13 scholarships for the first time in 2024. It also expanded its strategic partnerships by signing several MoUs with local charities and organisations.' Health Operations Centre and Patient Journey Dr. Sharif highlighted the Health Operations Centre's role in overseeing patient pathways from entry to recovery, reflecting Dubai Health's 'patient-first' ethos. Between 2022 and 2024, Dubai Health achieved significant growth in service uptake. A cornerstone of this progress is the Patient Journey Redesign initiative, prioritising 45 care pathways (covering around 68% of patients) across emergency, specialised, and preventive care. Exponential Growth Dubai Health recorded remarkable growth across several performance indicators during 2024. Home medication deliveries increased by 189%, reaching approximately 109,000 in 2024, up from 37,724 in 2022. The Patient Transport Service, which provides dedicated transportation for patients between their homes and Dubai Health's facilities, saw a significant increase in beneficiaries, rising from 862 in 2023 to 5,365 in 2024. The medical home visits programme saw a 68% increase, reaching a total of 90,816 visits over the three years, up from 23,277 in 2022 to 39,114 in 2024. From 2022 to 2024, Dubai Health delivered 256,350 telemedicine services. The number of services rose from 78,969 in 2022 to 92,930 in 2024, representing a 17.7% increase. Over the past three years, Dubai Health's call centre professionally handled approximately five million calls. In 2024, customer satisfaction reached 93.1%, marking an 8% increase compared to 2023. Follow Emirates 24|7 on Google News.


Zawya
19-05-2025
- Health
- Zawya
Dubai Health CEO outlines vision for future-ready healthcare system
Dubai is shaping a healthcare ecosystem that places people at its heart—one that is innovative, inclusive, and deeply human-centred, said Dr. Amer Sharif, CEO of Dubai Health and President of Mohammed Bin Rashid University of Medicine and Health Sciences (MBRU). He attributed the remarkable progress of Dubai's health sector to the visionary leadership of His Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice President, Prime Minister and Ruler of Dubai, and the directives of H.H. Sheikh Hamdan bin Mohammed bin Rashid Al Maktoum, Crown Prince of Dubai, Deputy Prime Minister, Minister of Defence, and Chairman of The Executive Council of Dubai. These insights were shared during a media briefing hosted by the Government of Dubai Media Office as part of its 'Meet the CEO' series. The event was attended by Mona Ghanem Al Marri, Vice Chairperson and Managing Director of the Dubai Media Council and Director General of the Government of Dubai Media Office, along with a group of senior media leaders and editors-in-chief from leading UAE newspapers. Dr. Amer Sharif highlighted healthcare progress in Dubai from its early beginnings in the 1940s, culminating in the creation of its first integrated academic health system under Law No. 13 (2021). He also noted the adoption of the Integrated Physician Practice model across all facilities to enhance patient safety, reduce wait times, and improve clinical care management, aligning with Dubai's vision and the Dubai Social Agenda 33 for a sustainable, human-centred system. Dr. Sharif detailed Dubai Health's vision, mission, and strategic programmes to establish global benchmarks in evidence-based care. He introduced the 'Dubai Health' brand identity, drawing on Dubai's heritage and symbolized by arches welcoming all. The central arch signifies Care, flanked by Learning and Discovery, all underpinned by Giving. Dr. Sharif reiterated Dubai Health's commitment to strengthening community partnerships by involving patients and the public in shaping healthcare services. Key initiatives include 'Dubai Health Majalis: Voice of the Community' and the Press Ganey programme, which captures insights across every stage of the patient journey to enhance care quality and patient experience. These efforts align with the national 'Year of Community 2025' campaign. Dr. Sharif emphasised Dubai Health's role in advancing healthcare through globally aligned initiatives. Among them is the Hamdan Bin Rashid Cancer Hospital, set to transform cancer care through early detection, advanced diagnostics, and holistic treatment. Designed with input from cancer survivors, the project won a WAN Gold Award for 'Future Projects – Healthcare.' Additionally, five research centres are being developed to support scientific discovery, with three already operational. An upcoming Diabetes Centre will further Dubai's goals for personalised, predictive care. Dubai Health is leveraging artificial intelligence and advanced technologies in line with the Dubai Artificial Intelligence Strategy for the Health Sector 2025–2028. It has launched 37 high-priority AI initiatives focused on five core areas, including enhancing patient experience, improving access to care, and increasing diagnostic accuracy, among others. MBRU, Dubai Health's Academic and Discovery arm, was ranked in Group 1 of the National Higher Education Institutions Classifications and secured three grants under the Dubai Future Foundation's RDI Programme. Dr. Sharif noted that 10% of faculty were ranked among the world's top 2% of scientists in 2024 by Stanford University. The university has published 1,811 research papers, with 84% in top-tier Q1 and Q2 journals. He also emphasised the need for greater media coverage and specialised language to highlight the depth and impact of academic and scientific work. Through Al Jalila Children's Hospital, Dubai Health partners with the U.S. based Children's National Hospital to advance paediatric oncology, technology, and training. It has also signed MoUs with top institutions like the UK's Royal Marsden Hospital for cancer care collaboration, and UMass Chan Medical School for joint research, education, and clinical work. In 2024, Dubai Health launched the Dubai Health Leadership Academy with the University of Oxford to develop future healthcare leaders. Additionally, it partnered with Emirates Group to integrate hospitality best practices into patient experience through cross-industry collaboration. Dr. Sharif shared that Al Jalila Foundation, the philanthropic arm of Dubai Health, recorded outstanding performance in 2024, raising AED177.65 million in support of Dubai Health's mission to impact lives and shape the future of health. He further noted, 'As part of its efforts to support education, Al Jalila Foundation awarded 13 scholarships for the first time in 2024. It also expanded its strategic partnerships by signing several MoUs with local charities and organisations.' Dr. Sharif highlighted the Health Operations Centre's role in overseeing patient pathways from entry to recovery, reflecting Dubai Health's 'patient-first' ethos. Between 2022 and 2024, Dubai Health achieved significant growth in service uptake. A cornerstone of this progress is the Patient Journey Redesign initiative, prioritising 45 care pathways (covering around 68% of patients) across emergency, specialised, and preventive care. Dubai Health recorded remarkable growth across several performance indicators during 2024. Home medication deliveries increased by 189%, reaching approximately 109,000 in 2024, up from 37,724 in 2022. The Patient Transport Service, which provides dedicated transportation for patients between their homes and Dubai Health's facilities, saw a significant increase in beneficiaries, rising from 862 in 2023 to 5,365 in 2024. The medical home visits programme saw a 68% increase, reaching a total of 90,816 visits over the three years, up from 23,277 in 2022 to 39,114 in 2024. From 2022 to 2024, Dubai Health delivered 256,350 telemedicine services. The number of services rose from 78,969 in 2022 to 92,930 in 2024, representing a 17.7% increase. Over the past three years, Dubai Health's call centre has professionally handled approximately five million calls. In 2024, customer satisfaction reached 93.1%, marking an 8% increase compared to 2023.


Gulf Today
13-05-2025
- Health
- Gulf Today
Dubai Health marks International Nurses Day
Dubai Health marked International Nurses Day by hosting a ceremony honouring its 4,400-strong nursing team, including 12 recipients of the international DAISY Award for clinical excellence and compassionate care. The event, held at the Grand Hyatt Dubai, welcomed more than 1,500 nurses from across Dubai Health's hospitals and centres. The ceremony was attended by Lieutenant General Mohammed Ahmed Al Marri, Director-General of the General Directorate of Residency and Foreigners Affairs (GDRFA) in Dubai, who joined Dr Amer Sharif, CEO of Dubai Health; Professor Alawi Alsheikh-Ali, Chief Academic Officer of Dubai Health and Provost of Mohammed Bin Rashid University of Medicine and Health Sciences (MBRU); and Dr. Tarek Fathey, Chief Clinical Officer at Dubai Health. The event also featured a special recognition to GDRFA Dubai for its achievement in receiving the Hamdan bin Mohammed Smart Government Flag, attended by Major General Talal Al Shanqeeti, Assistant Director-General for the Airports Sector. Dubai Health commended Lieutenant General Mohammed Al Marri and the GDRFA Dubai team for their people-first approach and alignment with the UAE leadership's vision. Dr Amer Sharif, CEO of Dubai Health, said, 'We are grateful for the incredible contributions of our nurses, and to celebrate the DAISY Award winners who exemplify both clinical and human excellence. At Dubai Health, we remain committed to supporting and empowering our nursing teams, who are essential in delivering our 'Patient First' approach.' He added, 'I extend my sincere thanks to Lieutenant General Mohammed Al Marri for joining us in recognising our nursing community and congratulate him and the GDRFA Dubai team on receiving the Hamdan Bin Mohammed Smart Government Flag. Our shared focus on serving people continues to drive collective progress toward excellence and improved quality of life in Dubai.' Dr Sharif also welcomed the 16 graduate nurses who have transitioned to clinical practice at Dubai Health, reinforcing the organisation's ongoing investment in healthcare talent. He concluded, 'We are also proud of the recent naming of the Hind Bint Maktoum College of Nursing and Midwifery at MBRU by Sheikh Hamdan Bin Mohammed Bin Rashid Al Maktoum. This recognition inspires us to continue strengthening national capacity and elevating this vital profession.' Dr Tarek Fathy, Chief Clinical Officer at Dubai Health, said, 'Our nursing team continues to grow in strength and diversity, with more than 4,400 nurses now serving across our facilities. WAM


Emirates 24/7
07-05-2025
- Health
- Emirates 24/7
Dubai Health Board reviews three-year milestones in advancing patient-centred care
Chaired by Ahmed bin Saeed and attended by Mansoor bin Mohammed, Dubai Health Board reviewed three-year milestones in advancing patient-centred care. His Highness Sheikh Ahmed bin Saeed Al Maktoum, Chairman of the Board of Directors of Dubai Health, chaired a meeting of Dubai Health's Board of Directors, in the presence of His Highness Sheikh Mansoor bin Mohammed bin Rashid Al Maktoum, Vice Chairman of the Board of Directors of Dubai Health, to review Dubai Health's achievements over the past three years and their impact on improvements to access to care and the patient experience. The meeting, held at Dubai Health's headquarters, was attended by Her Excellency Dr. Raja Easa Al Gurg, His Excellency Abdulla Abdul Rahman Al Shaibani, Professor Sir Ian Andrew Greer, His Excellency Walid Saeed Al Awadhi, Mohammed Hassan Al Shehhi, Dr. Amer Sharif, CEO of Dubai Health, and Professor Alawi Alsheikh-Ali, representing the Mohammed Bin Rashid University of Medicine and Health Sciences (MBRU). At the outset of the meeting, His Highness Sheikh Ahmed bin Saeed Al Maktoum welcomed the board members and commended their efforts to foster a culture of continuous improvement of healthcare services in Dubai. He acknowledged their contributions to enhancing the quality of services in ways that have positively impacted patient experience and satisfaction. He said: 'Dubai Health's achievements over the past three years reflect our commitment to placing patients at the heart of every improvement and transformation. These achievements are a testament to the dedication of our teams and represent a key step towards fulfilling the goals of Dubai Social Agenda 33 — establishing a sustainable, and people-centred health system that prioritises well-being. His Highness expressed his appreciation to the teams across Dubai Health for their dedication, which contributed to achieving a customer happiness score of over 90% in the 2024 Dubai Government Customer Happiness Index - a reflection of Dubai Health's commitment to delivering integrated, high-quality healthcare services. Following the meeting, Their Highnesses toured Dubai Health's Operations Center, where they were briefed on the Patient Journey Redesign Program — a strategic initiative to enhance care delivery across the integrated academic health system. Advancing through continuous improvement His Highness Sheikh Mansoor bin Mohammed bin Rashid Al Maktoum described the progress in patient care delivery as a transformative shift in how healthcare is provided across the city. He noted that these efforts reflect a forward-looking vision to offer a seamless care experience for all members of society. He said: 'We believe that the continuous enhancement of our healthcare services requires scientific research — a cornerstone for achieving excellence in the quality of care. Our aim is to deliver a future-ready patient journey, aligned with the needs and expectations of our community. This vision reinforces Dubai's global standing as a hub for healthcare innovation and excellence.' Dr. Amer Sharif, CEO of Dubai Health, reaffirmed Dubai Health's commitment to building an integrated academic health system that places the patient at its core, guided by global best practices. He emphasised the importance of the community's inputs in shaping healthcare services, noting that public feedback on healthcare experiences has become a key pillar in driving improvement efforts. Initiatives such as the launch of the Press Ganey patient experience programme and the 'Dubai Health Majalis: Voice of the Community' reflect Dubai Health's commitment to listening closely to the community and meeting them where they are — in alignment with the objectives of the Year of Community 2025. Health Operations Center overview During the tour of the Health Operations Center, Khalifa Baqer, Chief Operating Officer of Dubai Health, presented a comprehensive overview of progress achieved from 2022 to 2024. He noted measurable growth in patient-focused services, aligned with Dubai Health's primary value of 'Patient First'. Community Health Services: Dubai Health recorded significant growth in community healthcare services, with performance indicators improving across the board. Medicine home deliveries increased by 189% to approximately 109,000 in 2024, compared to 37,724 in 2022. Patient Transport Services: As part of efforts to enhance service quality and improve access to medical care, Dubai Health launched the Patient Transport Service to offer dedicated transportation for patients between their homes and healthcare facilities for appointments and treatments, ensuring safe and convenient access to care. The service aims to offer patients a more comfortable and dignified healthcare experience, reinforcing the principles of hospitality within the health sector. Launched just two years ago, the service has seen a strong uptake, with the number of beneficiaries rising from 862 in 2023 to 5,365 in 2024. Home Care: The medical home visits programme saw a 68% increase in visits over three years, reaching a total of 90,816 visits — up from 23,277 in 2022 to 39,114 in 2024. This reflects Dubai Health's commitment to delivering care that is accessible, consistent, and centred around patient comfort. Telemedicine: From 2022 to 2024, Dubai Health delivered 256,350 teleconsultation services, reflecting a 17.7% increase. The number of services rose from 78,969 in 2022 to 92,930 in 2024, supporting the goals of Dubai's Digital Strategy. Call Center operations: Approximately 5 million calls were professionally managed over three years, demonstrating high levels of responsiveness and operational readiness in meeting community healthcare needs. Redesigning the patient journey Dubai Health's Patient Journey Redesign Program is designed to follow the patient's care pathway from entry into the system to treatment completion, ensuring a seamless and coordinated experience across all stages of care. The initiative focuses on optimising 45 priority care pathways — covering approximately 68% of the patient population — including emergency, specialised, and preventive care journeys. Developed in direct response to community feedback and insights regarding healthcare experiences, the initiative aligns cross-disciplinary efforts and leverages data to reinforce Dubai Health's future readiness and commitment to delivering integrated, high-impact services. Follow Emirates 24|7 on Google News.


Hi Dubai
07-05-2025
- Business
- Hi Dubai
Dubai Launches Research Awards 2025 to Empower National Talent and Boost Innovation
The Dubai Government Human Resources Department (DGHR) has launched the first awareness workshop for its newly announced Research Awards 2025, marking a strategic step toward strengthening innovation, research, and national talent development across the emirate's government sector. Held virtually, the workshop drew over 300 participants, including government employees and students from leading academic institutions such as MBRU, MBRSG, HBMSU, and RIT Dubai. The initiative aims to bridge scientific research with practical government challenges to enhance institutional efficiency and drive sustainable development. Abdulla Ali Bin Zayed Al Falasi, Director-General of DGHR, described the awards as a milestone in fostering a workplace culture rooted in creativity and knowledge. He emphasized that the initiative supports decision-making and policy formulation by encouraging applied research on current challenges and future opportunities. Dr Amira Kamali, HR Consultant at DGHR, outlined the award's objectives, categories, and submission guidelines, highlighting its role in advancing applied research within the public sector. The event also featured four expert-led sessions on key HR topics, including employee wellbeing, policy development, and lifelong learning. The final date for research submissions is 9 August 2025, with winners to be announced in October. DGHR plans to host a second awareness session in May to further engage participants and support proposal development. The Research Awards form part of Dubai's broader vision to build a flexible, knowledge-driven government, investing in local capabilities and aligning with global best practices in human capital development. News Source: Emirates News Agency