Latest news with #MCESystems
National Post
06-08-2025
- Business
- National Post
MCE Introduces AI entrepreneur Alon Gilady as New Chief Operations Officer
With past success building an AI-based startup, Gilady will support MCE's AI-focused product development to strengthen the company's technological value proposition and growth Article content TEL AVIV, Israel — MCE Systems today announced the appointment of Alon Gilady as Chief Operations Officer (COO). Gilady, a seasoned AI and retail-tech entrepreneur, joins the executive team to help accelerate MCE's innovation roadmap and drive growth across global markets. Article content Article content 'I really see a huge opportunity here in the telecoms space for mobile operators to apply AI purposefully in customer-facing applications and get the kind of business-led results they've been looking for,' said Gilady. 'MCE's mission to improve the customer mobile device experience with AI really resonated with me and I believe their AI-led approach will help advance the industry to where it wants to go.' Article content MCE's dDLM platform helps mobile operators better manage the customer's device-related experience over the period a customer owns their device (lifecycle) – from onboarding to in-life use to the moment they upgrade their device. The company leverages AI technology for several features within the platform's framework and during the lifecycle, highlighted by two notable solutions: Article content 1. Agentic AI for personalization: MCE's Agentic AI solution for app chatbots empowers mobile operators to personalize digital customer interactions and create more valuable customer experiences that convert into better business outcomes. ( See TELUS example) Article content 2. Computer vision for app-focused service: MCE's cosmetic grading solution allows customers to remotely assess their device's objective value and execute trade-ins or purchase insurance outside of the initial 30 days without the need to visit a store. ( See Vodafone example) Article content Building on his past success, Alon will help drive the growth of MCE's existing AI-based product portfolio and the company's value proposition from the lens of innovation and expansion to new markets. Article content Prior to joining MCE, Gilady was the co-founder and CEO of Renovai, an AI startup that developed an Agentic AI stylist for lifestyle ecommerce brands and retailers. Under his leadership, the company created a breakthrough platform for product recommendation, room- and outfit-styling – integrating a combination of computer vision, interior design logic and a recommendation engine. Renovai's solution supported major brands like Kmart, Temple & Webster and John Lewis to deliver personalized visual shopping experiences that boosted engagement and sales metrics. Gilady also helped secure multiple funding rounds, expand into international markets and form high-impact strategic partnerships. Article content 'Alon brings a unique combination of startup spirit, AI product go-to-market expertise and a strong grasp of operational excellence,' said Yuval Blumental, CEO of MCE Systems. 'His experience scaling product-driven companies will be instrumental as we continue to grow our AI and device-related product portfolio and deliver next-generation solutions to the mobile device space worldwide.' Article content Article content About MCE Article content Since 2005, MCE has been pioneering software and technology solutions for mobile operators and their partners in the telco and device ecosystem helping accelerate digital transformation of device-related journeys. Our mission is simple: Mobilize better Customer Experiences. We turn device-related headaches into competitive advantages with our end-to-end digital-first Device Lifecycle Management platform (dDLM). This AI-led, omnichannel platform delivers game-changing experiences across all device-related customer journeys – driving business velocity, margins, and NPS. MCE is a proven technology partner and highly acclaimed for its world-class products, innovation, and implementation through eleven straight gold awards – most notably at The Stevie Awards®. Article content Article content Article content Article content Article content Contacts Article content
Yahoo
06-08-2025
- Business
- Yahoo
MCE Introduces AI entrepreneur Alon Gilady as New Chief Operations Officer
With past success building an AI-based startup, Gilady will support MCE's AI-focused product development to strengthen the company's technological value proposition and growth TEL AVIV, Israel, August 06, 2025--(BUSINESS WIRE)--MCE Systems today announced the appointment of Alon Gilady as Chief Operations Officer (COO). Gilady, a seasoned AI and retail-tech entrepreneur, joins the executive team to help accelerate MCE's innovation roadmap and drive growth across global markets. "I really see a huge opportunity here in the telecoms space for mobile operators to apply AI purposefully in customer-facing applications and get the kind of business-led results they've been looking for," said Gilady. "MCE's mission to improve the customer mobile device experience with AI really resonated with me and I believe their AI-led approach will help advance the industry to where it wants to go." MCE's dDLM platform helps mobile operators better manage the customer's device-related experience over the period a customer owns their device (lifecycle) – from onboarding to in-life use to the moment they upgrade their device. The company leverages AI technology for several features within the platform's framework and during the lifecycle, highlighted by two notable solutions: 1. Agentic AI for personalization: MCE's Agentic AI solution for app chatbots empowers mobile operators to personalize digital customer interactions and create more valuable customer experiences that convert into better business outcomes. (See TELUS example) 2. Computer vision for app-focused service: MCE's cosmetic grading solution allows customers to remotely assess their device's objective value and execute trade-ins or purchase insurance outside of the initial 30 days without the need to visit a store. (See Vodafone example) Building on his past success, Alon will help drive the growth of MCE's existing AI-based product portfolio and the company's value proposition from the lens of innovation and expansion to new markets. Prior to joining MCE, Gilady was the co-founder and CEO of Renovai, an AI startup that developed an Agentic AI stylist for lifestyle ecommerce brands and retailers. Under his leadership, the company created a breakthrough platform for product recommendation, room- and outfit-styling – integrating a combination of computer vision, interior design logic and a recommendation engine. Renovai's solution supported major brands like Kmart, Temple & Webster and John Lewis to deliver personalized visual shopping experiences that boosted engagement and sales metrics. Gilady also helped secure multiple funding rounds, expand into international markets and form high-impact strategic partnerships. "Alon brings a unique combination of startup spirit, AI product go-to-market expertise and a strong grasp of operational excellence," said Yuval Blumental, CEO of MCE Systems. "His experience scaling product-driven companies will be instrumental as we continue to grow our AI and device-related product portfolio and deliver next-generation solutions to the mobile device space worldwide." About MCESince 2005, MCE has been pioneering software and technology solutions for mobile operators and their partners in the telco and device ecosystem helping accelerate digital transformation of device-related journeys. Our mission is simple: Mobilize better Customer Experiences. We turn device-related headaches into competitive advantages with our end-to-end digital-first Device Lifecycle Management platform (dDLM). This AI-led, omnichannel platform delivers game-changing experiences across all device-related customer journeys – driving business velocity, margins, and NPS. MCE is a proven technology partner and highly acclaimed for its world-class products, innovation, and implementation through eleven straight gold awards – most notably at The Stevie Awards®. View source version on Contacts Oren WeinerMarketing ManagerMCE Systemsoren.w@
Business Wire
06-08-2025
- Business
- Business Wire
MCE Introduces AI entrepreneur Alon Gilady as New Chief Operations Officer
TEL AVIV, Israel--(BUSINESS WIRE)--MCE Systems today announced the appointment of Alon Gilady as Chief Operations Officer (COO). Gilady, a seasoned AI and retail-tech entrepreneur, joins the executive team to help accelerate MCE's innovation roadmap and drive growth across global markets. 'I really see a huge opportunity here in the telecoms space for mobile operators to apply AI purposefully in customer-facing applications and get the kind of business-led results they've been looking for,' said Gilady. 'MCE's mission to improve the customer mobile device experience with AI really resonated with me and I believe their AI-led approach will help advance the industry to where it wants to go.' MCE's dDLM platform helps mobile operators better manage the customer's device-related experience over the period a customer owns their device (lifecycle) – from onboarding to in-life use to the moment they upgrade their device. The company leverages AI technology for several features within the platform's framework and during the lifecycle, highlighted by two notable solutions: 1. Agentic AI for personalization: MCE's Agentic AI solution for app chatbots empowers mobile operators to personalize digital customer interactions and create more valuable customer experiences that convert into better business outcomes. (See TELUS example) 2. Computer vision for app-focused service: MCE's cosmetic grading solution allows customers to remotely assess their device's objective value and execute trade-ins or purchase insurance outside of the initial 30 days without the need to visit a store. (See Vodafone example) Building on his past success, Alon will help drive the growth of MCE's existing AI-based product portfolio and the company's value proposition from the lens of innovation and expansion to new markets. Prior to joining MCE, Gilady was the co-founder and CEO of Renovai, an AI startup that developed an Agentic AI stylist for lifestyle ecommerce brands and retailers. Under his leadership, the company created a breakthrough platform for product recommendation, room- and outfit-styling – integrating a combination of computer vision, interior design logic and a recommendation engine. Renovai's solution supported major brands like Kmart, Temple & Webster and John Lewis to deliver personalized visual shopping experiences that boosted engagement and sales metrics. Gilady also helped secure multiple funding rounds, expand into international markets and form high-impact strategic partnerships. 'Alon brings a unique combination of startup spirit, AI product go-to-market expertise and a strong grasp of operational excellence,' said Yuval Blumental, CEO of MCE Systems. 'His experience scaling product-driven companies will be instrumental as we continue to grow our AI and device-related product portfolio and deliver next-generation solutions to the mobile device space worldwide.' About MCE Since 2005, MCE has been pioneering software and technology solutions for mobile operators and their partners in the telco and device ecosystem helping accelerate digital transformation of device-related journeys. Our mission is simple: Mobilize better Customer Experiences. We turn device-related headaches into competitive advantages with our end-to-end digital-first Device Lifecycle Management platform (dDLM). This AI-led, omnichannel platform delivers game-changing experiences across all device-related customer journeys – driving business velocity, margins, and NPS. MCE is a proven technology partner and highly acclaimed for its world-class products, innovation, and implementation through eleven straight gold awards – most notably at The Stevie Awards®.
National Post
01-07-2025
- Business
- National Post
MCE Systems and AT&T Land Gold Prize in 2025 U.S. Customer Experience Awards for "Best Digital CX"
Article content Both organizations have been recognized for transforming AT&T customers' mobile device troubleshooting experience and driving better operational outcomes Article content DALLAS — MCE Systems, the leader in digital-first Device Lifecycle Management (dDLM) solutions, officially announces that it has received the U.S. Customer Experience Awards (USCXA) highest accolade for 'Best Digital CX or Transformation' in collaboration with AT&T. This gold award recognizes the implementation of AT&T's Device Help app and its impact on customer mobile device experience and customer support operations. Article content 'This is a proud moment for MCE and highlights the importance of on-device diagnostics, which forms the foundation of our platform,' says Yuval Blumental, CEO and co-founder of MCE. 'It is thanks to an innovative organization in AT&T that we earned this recognition together. AT&T recognized the real value of self-service tools to reshape the customer experience for the better and drive real operational impact on the telco business.' Article content One in five Article content customers will experience a device issue that requires troubleshooting. In response, mobile operators (MNOs) have introduced self-help systems to handle device issues. However, traditional troubleshooting tools are often limited in scope and tend to use surface-level recommendations that lack contextual solutions to the customer's problem – which can extend resolution times and customer frustration. Article content MCE data shows that nearly two thirds of customers prefer resolving issues independently through an app and 74 percent want the ability to quickly diagnose and fix problems using self-service tools. With MCE's support, AT&T set out to transform device troubleshooting by creating a user-intuitive, digital journey that enables customers to resolve their device issues quickly and on their own schedule. Article content The Device Help app addresses device problems through three core functions: proactive management of device health, pinpointing faults and resolving them with targeted, guided solutions. The solution combines MCE's diagnostics platform with AT&T's device knowledgebase to support customers achieving a quick, highly satisfactory resolution. The self-help pathway also reduced support interactions and improved operational efficiency. Article content 'With smartphones so ingrained in the fabric of customers' everyday lives, it's essential that AT&T provide them the tools to ensure they're working at their best,' says Jeff Howard, Vice President Wireless Device and Accessory Partnerships at AT&T. 'MCE has been an essential partner in helping us bridge the gap between our understanding of our customers and the technology required to meet their expectations – giving them the support they need when they encounter a device issue.' Article content About MCE Article content Since 2005, MCE has been pioneering software and technology solutions for mobile operators and their partners in the telco and device ecosystem helping accelerate digital transformation of device-related journeys. Our mission is simple: Mobilize better Customer Experiences. We turn device-related headaches into competitive advantages with our end-to-end digital-first Device Lifecycle Management platform (dDLM). This AI-led, omnichannel platform delivers game-changing experiences across all device-related customer journeys – driving business velocity, margins, and NPS. MCE is a proven technology partner and highly acclaimed for its world-class products, innovation, and implementation through eleven straight gold awards – most notably at The Stevie Awards®. Article content Article content Article content Article content Contacts
