25-07-2025
MWSS-RO suspends disconnection activities in Maynilad, Manila Water service areas
The Metropolitan Waterworks and Sewerage System-Regulatory Office (MWSS RO) on Friday announced it has ordered concessionaires Manila Water Company Inc. and Maynilad Water Services Inc. to temporarily suspend all service disconnection activities due to non-payment of water bills within their respective service areas.
In a statement, the MWSS-RO said the directive was issued in light of the combined devastation brought about by the Southwest Monsoon (Habagat) and Tropical Storms "Crising," "Dante," and "Emong.'
The agency said suspension of service disconnection activities shall be effective for 15 days, from July 25, 2025 to August 8, 2025.
The order, however, does not cover disconnection cases involving water service tampering, violations of Republic Act No. 8041 (Water Crisis Act), or other unlawful activities, the MWSS-RO noted.
'At this critical time, when access to clean, safe, and reliable water is essential to protecting public health, the MWSS RO has likewise instructed the Concessionaires to ensure water supply availability for all customers,' it said.
'Rest assured that the MWSS RO will continue to implement proactive measures to support communities and protect consumer welfare, especially during this time of adversity,' it added.
Maynilad currently serves customers in the west zone, which covers the cities of Caloocan, Las Piñas, Makati, Malabon Manila, Muntinlupa, Navotas, Parañaque, Pasay, Quezon, Valenzuela. It also services certain areas in Cavite such as the cities of Bacoor, Cavite, and Imus; and the towns of Kawit, Noveleta, and Rosario.
Manila Water, on the other hand, has the exclusive right to provide water and used water services to the east zone of the franchise area of the Metropolitan Waterworks and Sewerage System (MWSS), which services 23 cities and municipalities in Metro Manila and Rizal.
These include Mandaluyong, Makati, Pasig, Pateros, San Juan, Taguig, Marikina, and parts of Quezon City and Manila. The towns of Angono, Baras, Binangonan, Cainta, Cardona, Jalajala, Morong, Pililia, Rodriguez, Tanay, Taytay, Teresa, San Mateo and Antipolo in the province of Rizal are also part of the East Zone. —VAL, GMA Integrated News
