Latest news with #Ma'ashi
Hi Dubai
07-05-2025
- Health
- Hi Dubai
GPSSA Launches Medical Retirement Awareness Campaign in May
The General Pension and Social Security Authority (GPSSA) has launched a month-long awareness campaign in May to educate Emiratis on the rules and entitlements surrounding medical retirement, also known as unfitness to work. This initiative is part of GPSSA's ongoing "Topic of the Month" series aimed at clarifying key aspects of the federal pension system. The campaign responds to a rising number of public inquiries on social media regarding medical retirement. It focuses on eligibility criteria, qualifying medical conditions and injuries, and the procedures involved in applying for medical retirement through the GPSSA's Ma'ashi platform under the "Work Fitness Assessment" service. Medical retirement applies to individuals deemed unable to work due to serious health conditions or injuries sustained either at work or en route to their workplace. When certified by the competent medical committee, such cases are covered under Federal Law No. 7 of 1999 on Pension and Social Security and its amendments. Dr. Maysa Rashed Ghadeer, Head of the Government Communication Office at the GPSSA, emphasized the importance of public awareness in making informed career and retirement decisions. 'Understanding the rights and benefits of social security is essential to ensuring long-term financial and social stability for Emiratis,' she said. The initiative targets over 154,000 insured individuals, 21,000 pensioners, and nearly 20,000 employers under the federal pension system. The GPSSA aims to ensure that citizens are well-informed about their entitlements, particularly when faced with unforeseen medical challenges that could affect their ability to work. Medical retirement, when verified, enables eligible individuals to retire before the standard age with financial support, offering protection and dignity to those unable to continue their employment due to health-related issues. News Source: Emirates News Agency
Hi Dubai
18-04-2025
- Business
- Hi Dubai
GPSSA Board Reviews Strategic Progress and Rising Pension Statistics in Q1 2025 Meeting
Mubarak Rashed Al Mansoori, Chairman of the General Pension and Social Security Authority (GPSSA), chaired the Authority's second board meeting of 2025 on Thursday, leading discussions on strategic developments, financial updates, and key performance indicators. The session opened with the approval of the previous meeting's minutes and continued with updates from four key committees: Internal Audit and Risk, Development and Improvement, Investment, and HR and Remuneration. The board reviewed progress on the Ma'ashi digital platform and approved the financial performance report for February 2025. Members also assessed updates related to GPSSA's strategic plan for 2025–2027 and reviewed investment performance through February. March 2025 statistics reflected strong growth across several indicators. The number of active contributors rose to 154,619 — up by 28,728 from 125,891 in March 2024. Registered employers also increased significantly to 19,980, compared to 15,615 a year earlier. The number of pensioners grew to 21,227 from 20,350, while the number of beneficiaries slightly declined to 8,325, down from 8,338. In terms of disbursements, pensions paid out in March 2025 reached AED536.4 million — a year-on-year increase of nearly AED57 million. The meeting concluded with the review of additional agenda items supporting GPSSA's ongoing efforts to enhance service delivery, ensure financial sustainability, and align with the Authority's strategic objectives. News Source: Emirates News Agency
Gulf Today
12-04-2025
- Business
- Gulf Today
GPSSA raises awareness on pension, insurance benefits
The General Pension and Social Security Authority (GPSSA) is highlighting the importance of pension and insurance coverage this April as part of its monthly awareness campaigns on federal pension and social security law. Insured Emiratis registered with the GPSSA receive a fixed monthly income in the event of a risk-related incident or accident at work, whether this risk is based on a natural occurrence such as retirement and old age or death or an unnatural occurrence such as a disability, illness, and occupational injury. Dr Maysa Rashed Ghadeer, Head of the Government Communications Office, reiterated the office's role in providing diverse and pivotal content to the media that helps raise awareness of the importance of making rational decisions when it comes to social security and insurance benefits. 'This year, we launched the 'Topic of the Month' initiative, which focuses on a specific insurance topic each month and raises awareness about it through research, study and enriching public interest dialogue via GPSSA's social media platforms, with information constantly being posted on social security and pension,' said Ghadeer. April's campaign focuses on three key topics: the benefits of retirement pensions compared to end-of-service gratuities, pension contributions and years of service as long-term investments, and how to ensure employment years are merged without financial gaps when applying for pensions. It also provides legal insights on pension eligibility, calculation methods, and ensuring financial and social stability for families. GPSSA explained that retirement pensions and end-of-service gratuities differ fundamentally in purpose and disbursement. Pensions offer the ability to merge employment years and continue to be paid to the insured or their heirs, subject to eligibility. In some cases, payments may be suspended and later resumed if beneficiary status changes. The end-of-service gratuity is an amount paid in one lump sum upon the end of an employee's service period, given that he/she has not met the pension entitlement criteria upon completing the number of service years. Recently, the GPSSA announced a significant upgrade to its call centre, increasing its capacity to handle a greater volume of calls efficiently. This enhancement aims to improve customer access to services and ensure prompt responses to inquiries, particularly those relating to the 'Ma'ashi' digital platform, which launched last October. WAM
Zawya
27-03-2025
- Business
- Zawya
All you need to know about applying for an end-of-service gratuity with the GPSSA
Abu Dhabi: Employers and insured Emiratis must be aware of the requirements and conditions associated with the service 'Apply for End of Service – Civil.' Through this service employers can submit an end-of-service request for an insured individual registered with the General Pension and Social Security Authority (GPSSA) and initiate the disbursement of the end-of-service gratuity payment (e.g., gratuity amount or monthly pension amount). As part of the prerequisites to access this service, the employer must ensure they are registered and have an account on GPSSA's Employer Portal. Similarly, the insured individual to whom the service pertains, must be registered and have an account with an updated profile on the GPSSA Members Portal. The Authority is the entity responsible for disbursing the end-of-service gratuity which can be done through accessing the service ' Apply for End of Service – Civil' on GPSSA's Ma'ashi platform. Latest records show that 7,663 Emiratis received their end-of-service payments from the GPSSA from January 2024 to December 2024. The basic documents required may vary depending on the specific reasons for termination of service, depending on the insured's situation. For example, in some cases, a court ruling may be required if the service was terminated due to a court decision, or a decision from the Supreme Medical Committee when service was terminated due to unfitness, or other reasons. Once the Authority receives a completed application, the processing time will not exceed 10 working days. End-of-Service Gratuity The insured is entitled to a financial gratuity in accordance with the laws applied by the Authority, based on the number of years of service. The minimum service period required to qualify for a gratuity is one year or more. It should be noted that the insured cannot choose between a pension payment or an end-of-service gratuity if the conditions for either are met. The end-of-service gratuity is calculated on the average contribution salary at the rate of a month and a half average calculation salary for each year of service from one to five years, and an average calculation salary of two months for each year of service from five to ten years, and a three-month average calculation salary for each year of service exceeding ten years. Shourak service for merging previous to subsequent employment years Insured Emiratis employed in both government and private sectors may choose to benefit from the Shourak program, which provides a continuous service period in the event of changing jobs, without the need to incur additional fees. To benefit from the Shourak program however, the insured must notify the employer of his/her choice to refrain from receiving the end-of-service gratuity for the purpose of merging employment years. The must select 'Shourak' instead of ' End of Service – Civil' to complete the request. Shourak does not cover an employment year of less than one year since this period does not qualify for a gratuity. Additionally, the Shourak application could also be cancelled if the insured voluntarily waives the merge request, if the insured person has spent over a period of six months before joining a new job, or if the insured is deceased prior to completing the merge procedures. If an insured passes away before receiving the end-of-service gratuity, the amount is paid to the beneficiaries in accordance with the provisions set forth in the federal pension laws. If there are no beneficiaries, the gratuity is disbursed as per the Islamic Shariah inheritance provision.
Zawya
18-03-2025
- Business
- Zawya
The GPSSA boosts call centre capacity for enhanced customer experience
Prioritizes faster responses to routine inquiries via automated systems and intelligent call routing Timely and proficient customer-service resolutions offered by GPSSA advisors Abu Dhabi: The General Pension and Social Security Authority (GPSSA) has announced a significant upgrade to its call center, increasing its capacity to handle a greater volume of calls efficiently. This enhancement aims to improve customer access to services and ensure prompt responses to inquiries, particularly those relating to the "Ma'ashi" digital platform, which launched last October. The GPSSA has seen a marked rise in calls regarding the "Ma'ashi" platform, a transformational initiative that utilizes self-service and digital systems, representing a significant shift for users. In response, the GPSSA has invested in its call center to provide comprehensive technical support and guidance, helping customers navigate the platform with ease during this transition. Empowering Customers The call center's efficiency and capacity have been boosted to manage the increased volume of calls received by the GPSSA. A dedicated team of 35 experts provides customers with the necessary support, focusing on reducing response times and improving the overall customer experience. An automated response system intelligently routes calls based on their subject and the type of service required, connecting callers to specialized staff who can address inquiries related to tracking previous requests, technical support, lodging complaints, issuing certificates, or querying additional charges, as well as "Nafis"- related questions. This ensures swift and accurate service delivery. The automated response system helps minimize waiting times and provides responses to frequently asked questions. Furthermore, customers are offered a same-day callback option for efficient follow-up and resolution of outstanding issues. The GPSSA has also equipped the enhanced call center with additional response mechanisms to further reduce waiting times, with certain cases being directed for expert assistance. The GPSSA has ensured that the upgraded call center adheres to stringent verification standards that provides customers automated notifications, while enabling them to track instant updates, minimize errors and enhance procedural efficiency. The GPSSA reaffirms its commitment to continuous improvement and responsiveness to customer feedback, striving to meet their needs through the call center, a cornerstone of any corporation dedicated to providing outstanding service to its beneficiaries. Positive and Tangible Results GPSSA's statistics demonstrate a steady improvement in call response rates. In September, 32% of calls went unanswered. This figure rose to 53% in November and 56% in December 2024, before falling to 48% in January. Notably, the percentage of unanswered calls reached just 14% during February with the centers recent enhancements. Key performance indicators for the call center have shown significant improvement following the capacity increase and the implementation of enhanced response mechanisms. The average call response time has decreased from 35 minutes to just six minutes. During the same month, the center's staff successfully handled over 43,000 calls, reflecting a marked improvement in responsiveness to customer needs and the GPSSA's dedication to enhancing operational performance and delivering high-quality services. Leveraging real-time monitoring and data analysis via a smart control panel, the center can make informed and rapid decisions to further enhance the customer experience. It is worth noting that the "Ma'ashi" platform, a key transformational project within the performance agreements for federal government entities for 2022, aims to modernize pension and social security services as a vital step towards achieving the UAE's digital vision. -Ends- For more information, please contact: Dina El Shammaa Media and Public Relations Senior Specialist E-mail: Website:
