Latest news with #MabieHouseHotel
Scottish Sun
18-05-2025
- Business
- Scottish Sun
Andy Murray's luxury five-star Cromlix resort serves up a double win at Hotel Oscars
The Wimbledon winner bagged trophies in two different categories for the luxury resort Click to share on X/Twitter (Opens in new window) Click to share on Facebook (Opens in new window) He may have retired from playing tennis, but Andy Murray is still winning trophies – this time with his wife Kim for their hotel Cromlix. The Oscars of the hotel world were presented to the very best in Scotland in a lavish ceremony in Glasgow on Thursday night marking the latest edition of the hotly contested, highly-valued Innis and Gunn Prestige Hotel Awards. Sign up for Scottish Sun newsletter Sign up 7 Sir Andy in his dive-star hotel, in the Stirlingshire countryside Credit: Verena Splett 7 Cromlix beat Dalmunzie Castle, an 18-bedroom Baronial building in Blairgowrie 7 Mabie House Hotel , Dumfriesshire also lost out to Cromlix Finalists from all over Scotland attended the ceremony which was hosted by Des Clarke and saw the cream of the hospitality industry attend. Cromlix was crowned Best Boutique Hotel, beating off challenges from Brambles of Inveraray and The Leddie in Aberlady, East Lothian, which were both highly recommended. The hotel, a Victorian Mansion build in 1874 in Dunblane, Stirlingshire, also picked up the award for Best Historic Hotel, seeing off Dalmunzie Castle Hotel in Blairgowrie, Dornock Castle Hotel in Dornock and Mabie House Hotel in Dumfries. Cromlix has just 15 rooms and suites, all individually decorated and costing upwards from £390 a night, as well as a self-contained Gatehouse Lodge, perfect for families. Of course there's tennis courts and guests can get borrow rackets to hit a few balls around- there's even private coaching on offer but not from Sir Andy, sadly. Twice-Wimbledon winner Andy, 38 and Kim, 37, bought Cromlix in 2012 for a reported £1,8 million and tied the knot there three years last. The couple didn't attend in order to let their team enjoy the spotlight of the wins, including general manager Barry Makin, who was highly recommended in the Best GM category Cromlix was named hotel of the year in the 2024 AA Hospitality Awards and just weeks later the hotel's Glasshouse restaurant was awarded a prestigious Michelin Key. It was also crowned Independent Hotel of the Year at the Scottish Excellence Awards last year. Awards Director Warren Paul said at the ceremony: 'Of course there's a lot of eyes on Cromlix thanks to the Murrays but for us and our title sponsors Innis and Gunn, every winner or Highly Recommended recipient here is a star. Moment Andy Murray holes stunning putt from off the green in challenge match with brother Jamie - but rivals have last laugh 'They're all the very best operators in Scotland, delivering amazing service and much- needed escape from the rigours of modern life. 'We all need time out to rest, recover, recharge – especially right now – so our world-class, in fact world-beating hospitality industry should be celebrated and shouted from the rooftops. 'Whatever you want to do, you can find it in Scotland – and here tonight. From the perfect wedding hotel to the most incredible hotel bar in the heart of Glasgow's music city, country retreats, island hotels, bustling city breaks, cosy retreats for private rental, all of it. 'We have it all, Scotland really is special and the offerings in this trade are stellar. That's why we are here – to showcase the results of the hard work by so many people, and to recognise and thank them.' 7 Beautiful rooms at Cromlix 7 Andy and Kim in the hotel after Kim oversaw a major redesign 7 Andy and KIm leave Dunblane Cathedral after their wedding on April 11, 2015 Credit: Getty - Contributor
Yahoo
12-02-2025
- Business
- Yahoo
Hotel still without phones and wi-fi after storm
A family-run hotel and wedding venue near Dumfries has been left without phone and broadband access for almost three weeks, after being hit by Storm Éowyn. The owners of Mabie House Hotel say they are losing business because potential customers cannot easily get in touch with them. Phillipa Carson said they were initially told the communications would be restored imminently but they are still waiting to be reconnected. BT Openreach said a fallen tree damaged a pole and part of the overhead network and engineers were working to restore the service as soon as possible. The hotel lost power for about 24 hours when Storm Éowyn hit on 24 January, forcing them to turn guests away and throw away a large quantity of food. When power was restored the following day, staff realised the phones and wi-fi were not working. The hotel's telecoms provider diverted its phone number to Ms Carson's personal mobile but it is resulting in a lot of missed calls. The venue normally has three booking and inquiry lines but now, with just one phone to receive calls, some customers are just hearing an engaged tone. And when Ms Carson calls them back from her personal phone, she said some customers don't pick up as they do not recognise her number. "We had someone phone up just on Monday asking 'What's going on? Why are you shut? We've been phoning, trying to get through to you' and they've not realised. "We've tried to call back and they've not answered. They were wanting to book lunch on Sunday and they didn't. "They wanted to make sure they were ok to come next Sunday which we able to book them in for, fortunately. "But yeah, we're definitely losing business." 'Survival mode': Storm Éowyn left us without power for six days New images show scale of storm impact on forests Ms Carson said it was also inconvenient for people staying at the hotel on business as they were unable to check their emails during their stay. "We explain the situation but it almost seems like we're making it up," she said. And the increased use of data on Ms Carson's phone is racking up additional costs for the business. An Openreach spokesperson said: "A falling tree damaged one our poles and part of the overhead network, affecting services for around 11 properties. "The pole will need to be reseated or replaced, with new cable installed. "Our engineers are working to carry out the works as soon as possible. We're sorry for the disruption this is causing." They said the storm caused substantial damage to the network but the majority of people were back online. The spokesperson added: "We know how frustrating it is to lose your broadband and phone services, and we're working as fast as we can. "But the reality is that some repairs, like pole replacements, are very complex and do take time."
BBC News
12-02-2025
- Business
- BBC News
Our hotel has been without phone and internet since Storm Éowyn
A family-run hotel and wedding venue near Dumfries has been left without phone and broadband access for almost three weeks, after being hit by Storm Éowyn. The owners of Mabie House Hotel say they are losing business because potential customers cannot easily get in touch with them. Phillipa Carson said they were initially told the communications would be restored imminently but they are still waiting to be reconnected. BT Openreach said a fallen tree damaged a pole and part of the overhead network and engineers were working to restore the service as soon as possible. The hotel lost power for about 24 hours when Storm Éowyn hit on 24 January, forcing them to turn guests away and throw away a large quantity of food. When power was restored the following day, staff realised the phones and wi-fi were not working. The hotel's telecoms provider diverted its phone number to Ms Carson's personal mobile but it is resulting in a lot of missed calls. The venue normally has three booking and inquiry lines but now, with just one phone to receive calls, some customers are just hearing an engaged tone. And when Ms Carson calls them back from her personal phone, she said some customers don't pick up as they do not recognise her number. "We had someone phone up just on Monday asking 'What's going on? Why are you shut? We've been phoning, trying to get through to you' and they've not realised. "We've tried to call back and they've not answered. They were wanting to book lunch on Sunday and they didn't. "They wanted to make sure they were ok to come next Sunday which we able to book them in for, fortunately. "But yeah, we're definitely losing business." Ms Carson said it was also inconvenient for people staying at the hotel on business as they were unable to check their emails during their stay. "We explain the situation but it almost seems like we're making it up," she said. And the increased use of data on Ms Carson's phone is racking up additional costs for the business. An Openreach spokesperson said: "A falling tree damaged one our poles and part of the overhead network, affecting services for around 11 properties. "The pole will need to be reseated or replaced, with new cable installed. "Our engineers are working to carry out the works as soon as possible. We're sorry for the disruption this is causing."They said the storm caused substantial damage to the network but the majority of people were back online. The spokesperson added: "We know how frustrating it is to lose your broadband and phone services, and we're working as fast as we can. "But the reality is that some repairs, like pole replacements, are very complex and do take time."
