Latest news with #MagentaMax
Android Authority
30-07-2025
- Business
- Android Authority
Déjà vu? T-Mobile may be changing your plan whether you want it to or not
Back in 2023, T-Mobile received a ton of flak for announcing it would soon forcibly switch some of its legacy customers to newer, more expensive plans. Within weeks, the company reversed its stance amid growing complaints, claiming the move had only been a test . Two years later, it seems the company is at it once again. Several T-Mobile customers have taken to Reddit to complain about a new email making the rounds. The message informs recipients of a plan change set to take effect on August 13. In short, affected customers will see their existing plan switched to Go5G Plus. At least this time it's clarified that the upgrade is 'at no extra cost.' I've contacted T-Mobile to learn more, but this appears to be more than just a rumor, as the company now has an official page on its website detailing the change. Diving into the various Reddit posts like the one from Formal_cut3811, here's what we know so far: The change is primarily targeting Magenta Max users, though several alleged T-Mobile employees claim that some T-Mobile One plans may also be affected. For example, a few customers with the One Plan and the ONE Plus promo have reported receiving the email. There's no official way to opt out of the change, though some users suggest T-Force support might be able to revert your account to a different plan after the switch. The alerts and emails indicate the upgrade will not change your monthly rate. T-Mobile says customers will keep all free lines, discounts, streaming perks, and any other benefits currently active. On paper, the upgrade doesn't sound so bad. For those with a plan like Magenta Max, you'll retain all the same perks while gaining better phone deals, more hotspot data, and a few other enhancements. The bigger concern is how this might affect customers with older versions of the Price Lock guarantee. It's very likely that existing Price Lock protections won't carry over—though that's just speculation for now.
Miami Herald
04-04-2025
- Business
- Miami Herald
T-Mobile is frustrating customers by enforcing a harsh policy
T-Mobile (TMUS) has slowly been developing a rocky relationship with some of its customers over the past few months, especially after it implemented a significant price hike last month. The phone carrier officially increased the monthly price of some of its older phone plans by $5 on April 2. This comes after it increased prices for older phone plans (One, Magenta, and Simple Choice) by $2 or $5 per line last year. Don't miss the move: Subscribe to TheStreet's free daily newsletter Shortly after facing backlash from customers for making the change, T-Mobile began offering select customers free voice lines as a peace offering. Related: T-Mobile's latest offer for customers takes a disastrous turn Now, it appears that T-Mobile is once again in hot water, and this time it's for making it harder for customers to stay on their older phone plans, which are generally cheaper than the newer ones. Image source: Bloomberg/Getty Images In a recent Reddit post, a T-Mobile customer flagged that the phone carrier "accidentally" booted them from their original Magenta Max phone plan and put them on a Go5G Plus 9L plan without their consent. To make matters worse, the customer was told by customer service that the change could not be reversed. "As of today, you cannot go back to your old plan if T-Mobile accidentally changes you to a newer plan," said the customer in the post. "Context: I got a BOGO offer which I decided to take. Customer service 'accidentally' switched me to Go5G Plus 9L without my consent. When I called to switch me back to Magenta Max (my original plan), they said they could no longer do that, as the codes were removed from the system as of today. They even escalated to a supervisor." The customer later provided an update claiming that they ended up contacting T-Force, where the representatives in that department switched them back to Magenta Max. However, representatives did confirm with the customer that T-Mobile recently limited their ability to reinstate older phone plans, and only supervisors and other higher-ups will be able to make this change going forward. In response to the post, one Reddit user, who claims they are a T-Mobile representative, seemed to confirm this policy. Related: Verizon makes a desperate move to lure back fleeing customers "I had a call where someone changed their mind about changing plans, and we escalated up to our senior manager, and we still weren't able to get it changed back," wrote the rep. "They're in the background systems for billing, but we cannot change them back to old plans once they're removed." One former T-Mobile customer also responded to the post, claiming that this policy was the last straw that made them switch phone carriers. "I was a 12 year T-Mobile customer locked in my old rate plan they tried to screw me with these new plan saying my old plan is no longer available so I took my 8 lines went to Verizon and I'm paying 50 bucks a month less and got 3 new upgraded phones for free that T-Mobile wanted to charge me for," wrote the customer. The move from T-Mobile comes after its CEO Mike Sievert said during a recent earnings call that some of the company's older phone plans (also known as legacy plans) have "outdated" pricing, and rates for those plans will increase this year. More Retail: AT&T quietly issues stern warning to customersSam's Club makes a big change to a beloved membership perkGameStop announces risky move amid store closures "There are legacy rate plans out there that are very outdated that we still can address at scale," said Sievert during an earnings call in January. "And so we began this program last year. It went very successfully, and we'll continue it this year." T-Mobile recently generated a record-high net income of $11.3 billion last year as it added 3.1 million new postpaid phone customers. During the last few months of 2024 alone, T-Mobile increased its net income by 48% year-over-year. It also raked in total service revenues of $16.9 billion, a 6% increase compared to the same quarter in 2023. Related: Veteran fund manager unveils eye-popping S&P 500 forecast The Arena Media Brands, LLC THESTREET is a registered trademark of TheStreet, Inc.
Yahoo
15-03-2025
- Business
- Yahoo
T-Mobile: Sorry, But We're Raising Prices by $5 Per Line
PCMag editors select and review products independently. If you buy through affiliate links, we may earn commissions, which help support our testing. T-Mobile users woke up this morning to an unwanted surprise: a text from the carrier with news about a $5-per-month rate hike. "For the first time in nearly a decade, we're making an update to the price of some of our older monthly service plans," the message says. In May 2024, the carrier rolled out a similar rate hike for older plans like Simply Choice, One Plan, Magenta, and Magenta Max. Today's message, which uses almost the same language as last year's notice, says increases will roll out to other legacy plans that escaped 2024's rate increase. That said, it's possible a consumer could face a double whammy. T-Mobile told PCMag: "No one line that received a prior increase will receive an additional adjustment. Some customers who previously had a price adjustment on products other than smartphones may have an adjustment on an older phone plan." This time, the rate hike will start on April 2. But in some good news, T-Mobile says, 'Customers with our Price Lock guarantee won't be impacted.' The company also notes, "Any free line promotions you have will not be impacted.' Still, the price hike may hit customers who were led to believe the carrier could never increase rates. In 2017, T-Mobile introduced an "Un-contract" deal for certain plans that said, "Customers keep their price until THEY decide to change it." But in a letter to consumers last year, the carrier said the Un-contract promise actually just means that T-Mobile will cover the final monthly bill if the customer decides to leave following a price increase — something that was only briefly mentioned in an earlier support page back in 2018. As a result, if your T-Mobile plan only featured the Un-contract promise but not a specifically worded "price lock" guarantee, you can expect a rate change. To justify the latest price increase, T-Mobile published a web page that claims: 'Even with these updates, T-Mobile customers still save an average of 20% compared to AT&T and Verizon on comparable wireless and streaming services." But don't expect a big explanation for the price hike itself. 'We are updating the prices on some of our older phone plans in response to rising costs,' the carrier says in an FAQ. The same FAQ says the carrier targets older T-Mobile plans but doesn't specify which ones are affected. Users on Reddit report the price hike covers the Magenta Max, T-Mobile One, and legacy Sprint plans. Inevitably, the price hike is causing some consumers to look for alternatives. 'I have 12 lines, and this will push me out,' wrote one user on Reddit. The other big carriers, however, have also increased prices. A month ago, Verizon raised the price of its Mobile Protect Multi-Device plans from $60 to $68. That came after Unlimited and 5G plans got a $4-per-month per-line in January 2024. In December, an administrative fee went up 20 cents per month for each voice and data line. AT&T saw similar increases in 2024.
