Latest news with #MahaMumbaiMetro
Time of India
06-05-2025
- Business
- Time of India
Metro leads in tickets booked via WhatsApp
Mumbai: Maha Mumbai Metro emerged as the national leader in WhatsApp-based metro ticketing , with 19% of all ticket bookings in April 2025 made through the instant messaging platform—marking the highest adoption rate among metro systems in in Oct 2024, this smart and user-friendly ticketing feature transformed the way Mumbaikars travel, simplifying the booking process and propelling the city's shift towards digital transit solutions . The WhatsApp system complements other digital channels, with April figures showing 44% of bookings made via the National Common Mobility Card ( NCMC ), 35% through paper QR tickets, and 2% via the mobile Lines 2A and 7 , which span a combined 35 km across the western suburbs—from Dahisar to DN Nagar and Dahisar East to Gundavali respectively—saw a ridership peak of 2,92,575 in a single day, setting a new milestone. Andheri West and Gundavali stations recorded the highest footfalls and were also frontrunners in digital ticketing can book WhatsApp tickets by sending a "Hi" to 86526 35500 or scanning QR codes displayed at metro stations.
Indian Express
06-05-2025
- Business
- Indian Express
19% of Mumbai Metro users book tickets on WhatsApp, highest among all metros
Maha Mumbai Metro has achieved the highest share of WhatsApp ticketing among all metro systems in the country, with 19 per cent of all tickets reserved through the messaging app, officials said in a statement. Introduced in October 2024, the WhatsApp ticketing system has swiftly become a preferred choice for Mumbai's metro commuters. The user-friendly and quick ticketing solution is part of the broader digital strategy rolled out by the Mumbai Metropolitan Region Development Authority (MMRDA) to make public transport more seamless, accessible and environmentally sustainable. In total, 65 per cent of metro commuters use digital ticketing with 44 per cent through the National Common Mobility Card, 19 per cent through WhatsApp, and 2 per cent through the metro's mobile app. The rest, amounting to 35 per cent, are paper QR tickets. The WhatsApp system allows users to buy and accept QR code tickets on the messaging app without queuing up or using additional apps. In ridership, Maha Mumbai Metro achieved a new high recently at 2,92,575 passengers in a day on Lines 2A and 7. Andheri West and Gundavali are the busiest, both in terms of visits and use of digital tickets. Dr Sanjay Mukherjee, metropolitan commissioner, MMRDA, said: 'With WhatsApp ticketing at the forefront, we are fulfilling our vision of 'Mumbai in Minutes' — a city where travel is seamless, smart and sustainable. Maha Mumbai Metro's digital innovation leadership demonstrates our commitment to putting commuter convenience at the centre of urban mobility.' The emphasis on digital tools and infrastructure will further improve the passenger experience and encourage the use of public transport in one of India's most populated cities, the statement added.
