19% of Mumbai Metro users book tickets on WhatsApp, highest among all metros
Maha Mumbai Metro has achieved the highest share of WhatsApp ticketing among all metro systems in the country, with 19 per cent of all tickets reserved through the messaging app, officials said in a statement.
Introduced in October 2024, the WhatsApp ticketing system has swiftly become a preferred choice for Mumbai's metro commuters. The user-friendly and quick ticketing solution is part of the broader digital strategy rolled out by the Mumbai Metropolitan Region Development Authority (MMRDA) to make public transport more seamless, accessible and environmentally sustainable.
In total, 65 per cent of metro commuters use digital ticketing with 44 per cent through the National Common Mobility Card, 19 per cent through WhatsApp, and 2 per cent through the metro's mobile app. The rest, amounting to 35 per cent, are paper QR tickets.
The WhatsApp system allows users to buy and accept QR code tickets on the messaging app without queuing up or using additional apps.
In ridership, Maha Mumbai Metro achieved a new high recently at 2,92,575 passengers in a day on Lines 2A and 7. Andheri West and Gundavali are the busiest, both in terms of visits and use of digital tickets.
Dr Sanjay Mukherjee, metropolitan commissioner, MMRDA, said: 'With WhatsApp ticketing at the forefront, we are fulfilling our vision of 'Mumbai in Minutes' — a city where travel is seamless, smart and sustainable.
Maha Mumbai Metro's digital innovation leadership demonstrates our commitment to putting commuter convenience at the centre of urban mobility.'
The emphasis on digital tools and infrastructure will further improve the passenger experience and encourage the use of public transport in one of India's most populated cities, the statement added.
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