Latest news with #MaharashtraRighttoPublicServiceAct
Time of India
2 days ago
- Business
- Time of India
444 services unavailable on ‘aaple sarkar' portal despite digital push
1 2 3 4 5 Pune: Even though state govt continues to promote digitisation and time-bound delivery of public services under the Maharashtra Right to Public Service Act, 2015, a significant chunk — over 400 notified facilities — are yet to come on 'aaple sarkar RTS portal', data shows. Of the 1,027 services notified under the Act across 29 departments, only 583 are currently available online. The remaining 444 services continue to operate offline, defeating the very purpose of a seamless, transparent, and paperless system promised to people, officials said. Among the departments that are yet to completely switch to digital mode are animal husbandry, medical education and drugs, education, Nagpur Metropolitan Region Development Authority, Municipal Corporation of Greater Mumbai, state excise, and transport. "The deadline to digitise all notified services is Aug 15. However, we have urged all departments to speed up the process and integrate the services with the portal as soon as possible. Otherwise the services delivery cannot be tracked," a senior govt official said. Another official said people can either submit their application sitting at home or use the 40000 seva kendras across the state. However, citizen groups claim that many kendras are either non-functional or offer limited support, further weakening the last-mile delivery. by Taboola by Taboola Sponsored Links Sponsored Links Promoted Links Promoted Links You May Like Giao dịch CFD với công nghệ và tốc độ tốt hơn IC Markets Đăng ký Undo "My daughter wanted her domicile certificate and despite trying to upload documents from home, we faced technical glitches," Meera Mohan, a home maker, said. Kartika K, a medical student, had to approach a kendra or citizen facilitation centre to apply for income generation certificate. "While some services are online, there are many departments that have not uploaded the services." Recently, chief minister Devendra Fadnavis set Aug 15 as the deadline for full digitisation, warning that non-compliance would attract Rs1,000 in fine per day for each offline service. Amendment planned State govt is mulling an amendment to the RTS Act to introduce compensation for people affected by delays in services delivery, officials said. The proposed clause, based on the model practised in Haryana, would hold officials accountable and ensure applicats are reimbursed for missed deadlines. An automatic escalation of unresolved cases is also under review. Since the Act came into effect in 2015, state has processed 18.89 crore service requests, with 17.79 crore resolved, data shows. Initiatives like 'Sevadhoot', a doorstep delivery programme, have gained traction statewide, underscoring the public's growing demand for accessible, tech-enabled governance. This will be replicated across Maharashtra, officials said.
Time of India
25-04-2025
- Politics
- Time of India
10 years after RTS Act, 43% of Maha govt services missing from digital portal
1 2 3 10x3 graphic ready by Shreyas: K:\Unused-Graphics - RTS Info 22 Apr Pune: Nearly 43% of notified services have remained offline or not been integrated with the state's digital platform, a decade after the Maharashtra Right to Public Services Act promised transparent and timely delivery of govt services. You Can Also Check: Pune AQI | Weather in Pune | Bank Holidays in Pune | Public Holidays in Pune Officials revealed that of the 1,027 notified services, only 583 are currently available on the Aaple Sarkar portal — the state's integrated digital service platform. Taking its note, chief minister Devendra Fadnavis has directed officials to ensure that 138 non-integrated services from various departments are available on the Aaple Sarkar portal by May 31. The deadline to bring the remaining 306 notified services online is August 15. Administrative heads could face a penalty of Rs1,000 per day for delay in implementation of the directive. The landmark legislation will complete 10 years on April 28. Dilip Shinde, the Pune RTS commissioner, told TOI, "The effectiveness of the RTS (Right to Services) Act is directly tied to accessibility. When citizens have to navigate multiple platforms or physically visit offices for different services, we're not fulfilling the core promise of convenience, ease, timeliness and transparency." He said, "The vision was always to have a single-window system, where citizens could access any govt service without running from pillar to post, in a transparent and timely manner. Having nearly half of our services outside the integrated platform creates unnecessary complexity for citizens, already dealing with bureaucratic processes," Shinde said. Shinde emphasised that the fragmented nature of service delivery was contrary to the act's purpose: "When services are scattered across different departmental portals or remain offline, monitoring timelines of service delivery becomes difficult. The act empowers citizens to hold govt departments accountable, but this requires standardised and trackable processes." The Maharashtra Right to Public Service Act came into effect on April 28, 2015. It was designed to make administration more accountable, while empowering citizens. The act established a commission with powers to inspect public offices, recommend departmental inquiries against defaulting authorities and impose fines ranging from Rs500 to Rs5,000. "As we mark this decade milestone, we need to acknowledge both our achievements and shortcomings. Our digital infrastructure has grown tremendously, but the real measure of success is whether a farmer in remote Maharashtra can access and receive services as easily as someone in urban areas or not," Shinde said. "The next phase of RTS implementation must focus on complete digital integration. Citizens' expectations are evolving rapidly in the digital age. Multiple service portals or offline processes will be increasingly untenable. A truly effective RTS ecosystem requires a unified and seamless platform that citizens can navigate with ease," he said.
