Latest news with #MaheshSaptharishi
Scoop
14-05-2025
- Automotive
- Scoop
Motorola Solutions Offers Assist Chat To All U.S. Public Safety Agencies Cost-Free And Expands AI Across Portfolio
Press Release – Motorola Solutions Assist can present real-time radio transcripts and metadata, like addresses. It supports dispatchers in taking faster actions, such as identifying the context of car crash and prepopulating a dispatch incident that recommends sending an ambulance to the … Motorola Solutions (NYSE: MSI) today kicked off Summit 2025, its premier technology users conference, by announcing it is extending the capabilities of Assist, its public safety AI, to more people in more roles – from dispatch to investigations – to help prioritise what's most important. The company will enable all public safety agencies with a complimentary starter edition of Assist Chat, a secure, CJIS-compliant AI chat assistant that connects users conversationally to their agency's data, procedures and case history. 'We're making an agency's data accessible and actionable to its staff to a whole new standard,' said Mahesh Saptharishi, executive vice president and chief technology officer at Motorola Solutions. 'With Assist Chat, any role within a public safety agency – whether on the front lines or in the back office – can now converse with their data in a secure environment. As agencies advance and adopt more Assist capabilities throughout their software, Assist becomes exponentially more useful in accelerating workflows and confirming data accuracy.' Prioritising human focus, effort and efficacy About 3,600 of 6,000 U.S. public safety answering points (PSAPs) already rely on Motorola Solutions' 911 command centre software, which offers the ability to use Assist for call transcription, translation, resolving non-emergency calls and accelerating tasks for faster dispatch. Now, Motorola Solutions is expanding Assist capabilities across its portfolio into computer-aided dispatch (CAD) and records software. Assist can present real-time radio transcripts and metadata, like addresses. It supports dispatchers in taking faster actions, such as identifying the context of 'car crash' and prepopulating a dispatch incident that recommends sending an ambulance to the location. In records management, AI features allow officers to polish and proofread their narratives for accuracy against other incident video, radio audio and CAD data. Investigators and crime analysts can also use Assist to perform deep research, such as creating a historical map of the location of a vehicle used in a crime, all in a CJIS-compliant environment. 'Assist streamlines emergency response, taking stress off our team,' said JC Meyer, manager of technology services at the Department of Public Safety in Lee County, Florida. 'It automates routine tasks and simplifies the steps that need to happen in quick succession to effectively respond to an emergency, giving our team more time and capacity to be there for the person in need of help.' 'AI is not a discrete ingredient but the foundation of our public safety software,' said Saptharishi. 'Think of Assist as our products' central nervous system. It can proactively support each user with role-specific information contextualised to the time, task, person and place. As agencies consolidate information into a single secure and private repository through Chat, each new data stream and source they add with Assist helps to increase the accuracy and usefulness of AI's suggestions.' Surfacing useful information for every role, when and where it's needed Assist Chat is a conversational interface throughout Motorola Solutions' public safety workflow applications, where Assist helps to integrate the appropriate AI models, reliability, guardrails and security into solutions that enhance efficiency and improve response times and outcomes. With Assist Chat, users can securely type or make voice queries to search dispatch, records, evidence data and previous case history, including searching through videos and images. Agencies can even use AI to identify gaps in or improvements to agency policies, such as recommending new policies based on its personnel's most frequent queries or industry groups' evolving guidance. 'The critical information first responders need is often buried beneath an avalanche of data,' said Saptharishi. 'Assist Chat builds bridges from raw information to readily available answers.' Assist Chat combines a large language model (LLM) with secure access to an agency's knowledge base, while implementing comprehensive CJIS-compliant safeguards to keep all data within an agency's controlled environment. Each agency owns and controls their own data, and data is not shared with other agencies. Convening the industry as AI and cloud technologies transform emergency response Summit 2025 convenes one of the largest gatherings of public safety and government technology professionals for important discussions on modernising technology and infrastructure. It features 400+ hours of thought leadership and technology training across 20 content tracks. Agencies attending Summit 2025 will be the first to use Assist Chat hands on, getting real-time experience with how AI can fit into their daily workflow. Follow along at #MotoSolutionsSummit. About Motorola Solutions | Solving for safer Safety and security are at the heart of everything we do at Motorola Solutions. We build and connect technologies to help protect people, property and places. Our technologies support public safety agencies and enterprises alike, enabling the collaboration that's critical for safer communities, safer schools, safer hospitals and safer businesses. Learn more about our commitment to innovating for a safer future for us all at
Scoop
14-05-2025
- Business
- Scoop
Motorola Solutions Offers Assist Chat To All U.S. Public Safety Agencies Cost-Free And Expands AI Across Portfolio
Motorola Solutions (NYSE: MSI) today kicked off Summit 2025, its premier technology users conference, by announcing it is extending the capabilities of Assist, its public safety AI, to more people in more roles – from dispatch to investigations – to help prioritise what's most important. The company will enable all public safety agencies with a complimentary starter edition of Assist Chat, a secure, CJIS-compliant AI chat assistant that connects users conversationally to their agency's data, procedures and case history. 'We're making an agency's data accessible and actionable to its staff to a whole new standard,' said Mahesh Saptharishi, executive vice president and chief technology officer at Motorola Solutions. 'With Assist Chat, any role within a public safety agency – whether on the front lines or in the back office – can now converse with their data in a secure environment. As agencies advance and adopt more Assist capabilities throughout their software, Assist becomes exponentially more useful in accelerating workflows and confirming data accuracy.' Prioritising human focus, effort and efficacy About 3,600 of 6,000 U.S. public safety answering points (PSAPs) already rely on Motorola Solutions' 911 command centre software, which offers the ability to use Assist for call transcription, translation, resolving non-emergency calls and accelerating tasks for faster dispatch. Now, Motorola Solutions is expanding Assist capabilities across its portfolio into computer-aided dispatch (CAD) and records software. Assist can present real-time radio transcripts and metadata, like addresses. It supports dispatchers in taking faster actions, such as identifying the context of 'car crash' and prepopulating a dispatch incident that recommends sending an ambulance to the location. In records management, AI features allow officers to polish and proofread their narratives for accuracy against other incident video, radio audio and CAD data. Investigators and crime analysts can also use Assist to perform deep research, such as creating a historical map of the location of a vehicle used in a crime, all in a CJIS-compliant environment. 'Assist streamlines emergency response, taking stress off our team,' said JC Meyer, manager of technology services at the Department of Public Safety in Lee County, Florida. 'It automates routine tasks and simplifies the steps that need to happen in quick succession to effectively respond to an emergency, giving our team more time and capacity to be there for the person in need of help.' 'AI is not a discrete ingredient but the foundation of our public safety software,' said Saptharishi. 'Think of Assist as our products' central nervous system. It can proactively support each user with role-specific information contextualised to the time, task, person and place. As agencies consolidate information into a single secure and private repository through Chat, each new data stream and source they add with Assist helps to increase the accuracy and usefulness of AI's suggestions.' Surfacing useful information for every role, when and where it's needed Assist Chat is a conversational interface throughout Motorola Solutions' public safety workflow applications, where Assist helps to integrate the appropriate AI models, reliability, guardrails and security into solutions that enhance efficiency and improve response times and outcomes. With Assist Chat, users can securely type or make voice queries to search dispatch, records, evidence data and previous case history, including searching through videos and images. Agencies can even use AI to identify gaps in or improvements to agency policies, such as recommending new policies based on its personnel's most frequent queries or industry groups' evolving guidance. 'The critical information first responders need is often buried beneath an avalanche of data,' said Saptharishi. 'Assist Chat builds bridges from raw information to readily available answers.' Assist Chat combines a large language model (LLM) with secure access to an agency's knowledge base, while implementing comprehensive CJIS-compliant safeguards to keep all data within an agency's controlled environment. Each agency owns and controls their own data, and data is not shared with other agencies. Convening the industry as AI and cloud technologies transform emergency response Summit 2025 convenes one of the largest gatherings of public safety and government technology professionals for important discussions on modernising technology and infrastructure. It features 400+ hours of thought leadership and technology training across 20 content tracks. Agencies attending Summit 2025 will be the first to use Assist Chat hands on, getting real-time experience with how AI can fit into their daily workflow. Follow along at #MotoSolutionsSummit. About Motorola Solutions | Solving for safer Safety and security are at the heart of everything we do at Motorola Solutions. We build and connect technologies to help protect people, property and places. Our technologies support public safety agencies and enterprises alike, enabling the collaboration that's critical for safer communities, safer schools, safer hospitals and safer businesses. Learn more about our commitment to innovating for a safer future for us all at
Techday NZ
14-05-2025
- Business
- Techday NZ
Motorola expands Assist Chat AI to boost public safety access
Motorola Solutions has announced the extension of its Assist Chat AI technology to public safety agencies in a move aimed at making agency data more accessible to a broader range of first responders, from dispatchers to investigators. The company will provide all public safety agencies with a complimentary starter edition of Assist Chat, an AI assistant designed to securely connect users to their agency's data, procedures and case history while maintaining compliance with relevant FBI and CJIS security standards. Assist Chat is initially being rolled out to the US market, with plans to expand to Australia and New Zealand (A/NZ) in the future. The A/NZ region shares the P25 digital radio standard with the US, which is expected to support a smooth transition. Mahesh Saptharishi, Executive Vice President and Chief Technology Officer at Motorola Solutions, said: "We're making an agency's data accessible and actionable to its staff to a whole new standard. With Assist Chat, any role within a public safety agency - whether on the front lines or in the back office - can now converse with their data in a secure environment. As agencies advance and adopt more Assist capabilities throughout their software, Assist becomes exponentially more useful in accelerating workflows and confirming data accuracy." Currently, approximately 3,600 of the 6,000 public safety answering points in the United States use Motorola Solutions' emergency command centre software, which integrates Assist for a number of functions such as call transcription, translation, handling non-emergency inquiries and streamlining tasks to support swifter dispatch. Motorola Solutions is now expanding Assist's functionality to include computer-aided dispatch (CAD) and records management software. This move enables features such as the real-time processing of radio transcripts and location metadata, allowing for faster decision-making by dispatchers. The system can identify specific scenarios, such as a car crash, and automatically generate dispatch incidents with recommended responses, such as sending an ambulance to the relevant address. AI-driven features in records management also allow officers to review and refine their written narratives by checking them for accuracy against sources including video evidence, radio audio and CAD logs. Investigators and crime analysts will be able to use Assist for in-depth research tasks in a secure, CJIS-compliant environment, for example generating historical location maps of vehicles involved in crime investigations. JC Meyer, Manager of Technology Services at the Department of Public Safety in Lee County, Florida, said: "Assist streamlines emergency response, taking stress off our team. It automates routine tasks and simplifies the steps that need to happen in quick succession to effectively respond to an emergency, giving our team more time and capacity to be there for the person in need of help." Mahesh Saptharishi added: "AI is not a discrete ingredient but the foundation of our public safety software. Think of Assist as our products' central nervous system. It can proactively support each user with role-specific information contextualised to the time, task, person and place. As agencies consolidate information into a single secure and private repository through Chat, each new data stream and source they add with Assist helps to increase the accuracy and usefulness of AI's suggestions." Assist Chat functions as a conversational interface across Motorola Solutions' public safety workflow applications, combining large language model technology with secure access to agency knowledge bases. It is designed with specific security features and guardrails, and all data remains within each agency's controlled environment. Each agency maintains ownership and control of their own data, with no data sharing between agencies. Through Assist Chat, users can conduct voice or text queries on dispatch, records, evidence, and prior case histories — including video and image content — within a secure platform. In addition to facilitating investigative and emergency response tasks, agencies can use AI to identify potential gaps or improvements in internal policies, such as making recommendations for new policies based on frequently asked questions or new industry guidance. Mahesh Saptharishi remarked: "The critical information first responders need is often buried beneath an avalanche of data. Assist Chat builds bridges from raw information to readily available answers."
Business Wire
13-05-2025
- Business
- Business Wire
Motorola Solutions Offers Assist Chat to All U.S. Public Safety Agencies Cost-Free and Expands AI Across Portfolio to Deliver Priority Intelligence to More Roles
CHICAGO--(BUSINESS WIRE)-- Motorola Solutions (NYSE: MSI) today kicked off Summit 2025, its premier technology users conference, by announcing it is extending the capabilities of Assist, its public safety AI, to more people in more roles—from dispatch to investigations—to help prioritize what's most important. The company will enable all public safety agencies with a complimentary starter edition of Assist Chat, a secure, CJIS-compliant AI chat assistant that connects users conversationally to their agency's data, procedures and case history. 'We're making an agency's data accessible and actionable to its staff to a whole new standard,' said Mahesh Saptharishi, executive vice president and chief technology officer at Motorola Solutions. 'With Assist Chat, any role within a public safety agency - whether on the front lines or in the back office - can now converse with their data in a secure environment. As agencies advance and adopt more Assist capabilities throughout their software, Assist becomes exponentially more useful in accelerating workflows and confirming data accuracy.' Prioritizing human focus, effort and efficacy About 3,600 of 6,000 U.S. public safety answering points (PSAPs) already rely on Motorola Solutions' 911 command center software, which offers the ability to use Assist for call transcription, translation, resolving non-emergency calls and accelerating tasks for faster dispatch. Now, Motorola Solutions is expanding Assist capabilities across its portfolio into computer-aided dispatch (CAD) and records software. Assist can present real-time radio transcripts and metadata, like addresses. It supports dispatchers in taking faster actions, such as identifying the context of 'car crash' and prepopulating a dispatch incident that recommends sending an ambulance to the location. In records management, AI features allow officers to polish and proofread their narratives for accuracy against other incident video, radio audio and CAD data. Investigators and crime analysts can also use Assist to perform deep research, such as creating a historical map of the location of a vehicle used in a crime, all in a CJIS-compliant environment. 'Assist streamlines emergency response, taking stress off our team,' said JC Meyer, manager of technology services at the Department of Public Safety in Lee County, Florida. 'It automates routine tasks and simplifies the steps that need to happen in quick succession to effectively respond to an emergency, giving our team more time and capacity to be there for the person in need of help.' 'AI is not a discrete ingredient but the foundation of our public safety software,' said Saptharishi. 'Think of Assist as our products' central nervous system. It can proactively support each user with role-specific information contextualized to the time, task, person and place. As agencies consolidate information into a single secure and private repository through Chat, each new data stream and source they add with Assist helps to increase the accuracy and usefulness of AI's suggestions.' Surfacing useful information for every role, when and where it's needed Assist Chat is a conversational interface throughout Motorola Solutions' public safety workflow applications, where Assist helps to integrate the appropriate AI models, reliability, guardrails and security into solutions that enhance efficiency and improve response times and outcomes. With Assist Chat, users can securely type or make voice queries to search dispatch, records, evidence data and previous case history, including searching through videos and images. Agencies can even use AI to identify gaps in or improvements to agency policies, such as recommending new policies based on its personnel's most frequent queries or industry groups' evolving guidance. 'The critical information first responders need is often buried beneath an avalanche of data,' said Saptharishi. 'Assist Chat builds bridges from raw information to readily available answers.' Assist Chat combines a large language model (LLM) with secure access to an agency's knowledge base, while implementing comprehensive CJIS-compliant safeguards to keep all data within an agency's controlled environment. Each agency owns and controls their own data, and data is not shared with other agencies. Convening the industry as AI and cloud technologies transform emergency response Summit 2025 convenes one of the largest gatherings of public safety and government technology professionals for important discussions on modernizing technology and infrastructure. It features 400+ hours of thought leadership and technology training across 20 content tracks. Agencies attending Summit 2025 will be the first to use Assist Chat hands on, getting real-time experience with how AI can fit into their daily workflow. Follow along at #MotoSolutionsSummit. About Motorola Solutions | Solving for safer Safety and security are at the heart of everything we do at Motorola Solutions. We build and connect technologies to help protect people, property and places. Our technologies support public safety agencies and enterprises alike, enabling the collaboration that's critical for safer communities, safer schools, safer hospitals and safer businesses. Learn more about our commitment to innovating for a safer future for us all at
Scoop
22-04-2025
- Automotive
- Scoop
Motorola Launches Mic & AI Tech To Boost Evidence Gathering
Press Release – Motorola Solutions Motorola Solutions launches SVX and Assist, converging two-way radio with body camera and AI into one integrated device for public safety. Simplifying tech for police officers to revolutionise how they protect and serve AUCKLAND, April 22, 2025 – Motorola Solutions (NYSE: MSI) today launched SVX, a first-of-its-kind video remote speaker microphone that converges secure voice, video and AI, designed for the company's flagship radio, APX NEXT. Assist, also launching today, reflects the company's strategy to put the power of AI into the hands of every first responder in the U.S., underscoring its commitment to 'Solving for safer.' Motorola Solutions is revolutionising how officers work. Converging a body camera with first responders' most trusted lifeline – their radio – replaces the need for multiple devices. And Assist introduces a new category of human-AI collaboration for public safety, providing contextual and actionable information that's personalised for the time, person and place where decisions need to be made. As a converged and wireless device, SVX effectively halves the number of devices and reduces maintenance, while everyday shifts are covered with the swappable battery. Critically, the convergence of radio, video and AI serves as a force multiplier, capturing and synthesising a greater diversity of data throughout an incident for more accurate police reporting and verified evidence. 'An officer's uniform is their emblem. Their emblem of service, of protection, of courage and sometimes of sacrifice, in the pursuit of making our communities safer,' said Mahesh Saptharishi, executive vice president and chief technology officer, Motorola Solutions. 'We've designed SVX and Assist to combine secure voice, video and AI with exceptional quality and capability for the people in uniform who protect us all.' SVX is mission-critical voice, video and AI for mission-critical evidence SVX brings Motorola Solutions' mission-critical communications security and audio clarity now to both voice and video. Integrated with the APX NEXT radio, it features the company's latest generation ambient noise reduction, allowing officers to communicate with clarity or ask Assist for support despite background noise. At the same time, SVX's high-definition video retains all ambient sound to protect the objective integrity of everything an officer sees and hears through the camera. Capturing dual streams through both radio and video communications, which Assist can unify in evidence, means SVX is capturing greater context and clarity for a more comprehensive timeline of events. 'Try using your everyday smartphone AI assistant with police sirens blaring; your message won't be understood,' said Saptharishi. 'Police officers need to confidently communicate wherever they are, and the quality of audio directly affects the usability of radio and video evidence.' Assist is here to assist The power of Assist's AI redefines SVX from being hardware to actively supporting an officer in real time. For example, Assist enables SVX to query a license plate or driver's license and automatically search for associated records or warnings. Assist can detect keywords in radio traffic, such as 'shots fired,' alerting nearby officers and command centre staff while making it possible to see and hear what's going on through SVX to support a response. Assist can turn SVX into a live language translator between an officer and a community member. Assist can also guide officers with steps to follow per agency policies, such as administering a lifesaving EpiPen®, which streamlines incident management and follows protocols. 'In this line of work, the worst feeling is knowing a key piece of information that would've changed your approach didn't make it to you, that it was buried somewhere,' said Saptharishi. 'When AI can make information proactively available, instead of something that needs to be found, we can automate tasks and augment human attention. In public safety, precious time can be the consequential difference.' 'Metro Nashville is excited about our continued collaboration with Motorola Solutions and their vision for integrating AI into our response workflows,' said Stephen Martini, ENP, CPE, Director Metro Nashville Department of Emergency Communications. The force multiplier of convergence The company's research shows that patrol officers spend between 40 per cent to 60 per cent of their time when writing reports entering basic data about people, vehicles and property. Motorola Solutions is targeting this time-consuming work, accelerating more factually grounded police reports and evidence, while preserving officers' time holistically, from 911 call to case closure. The convergence of radio, video and AI means Assist can go far beyond documenting an officer's individual perspective by collating the diversity of data from every stage of the incident, including radio conversations, officer's location, 911 call information, dispatch records, other body or street camera footage, community inputs and more. Assist's access to more sources means more cross-referencing and verification for higher levels of accuracy, reliability and trustworthy insights. 'An officer is trained to notice things in the field, so it's critical their reports reflect their perception of the incident, in their voice,' said Saptharishi. 'Assist can support and verify their perspective, including identifying discrepancies. For example, Assist may flag that 'the car is black (per video footage), not blue,' a finding that must be confirmed by a human. This is about augmenting human memory versus replacing it.' 'We call this 'good friction,'' said Saptharishi. 'We're designing to augment people, but it's incredibly important to make sure there is no blind trust and overreliance on AI. This is critical in the face of courtroom scrutiny and upholding justice.' Today's announcement highlights Motorola Solutions' vision for AI, to simplify tasks through automation and proactively provide information with context for the person and the role they're performing at a specific point in time. The company will continue to develop and announce new applications for Assist across its safety and security technologies, marked by the Assist emblem to transparently denote when information is surfaced by Assist so that humans can evaluate and verify it.
