Latest news with #MalaysianAviationConsumerProtectionCode2016
Barnama
a day ago
- Business
- Barnama
Malaysia Airlines' "On-time Performance" For Domestic Flights At 85.3 Pct As Of May 2025 -- MOT
BUSINESS KUALA LUMPUR, Aug 7 (Bernama) -- Malaysia Airlines (MAS) achieved an on-time performance (OTP) of 85.3 per cent for domestic flights as of May 2025, followed by AirAsia (84.5 per cent) and Batik Air (73.5 per cent), according to the Ministry of Transport (MOT). Comparatively, at the end of 2024, MAS recorded an OTP of 84.7 per cent, while AirAsia and Batik Air recorded OTPs of 67.9 per cent and 73.9 per cent, respectively. The ministry said that in the event of flight disruptions, airlines are required to deploy a delay management team, issue a press statement within 24 hours for major disruptions, and submit a detailed report to the Civil Aviation Authority of Malaysia (CAAM). 'The MOT, through CAAM, will assess all complaints against airlines and take appropriate action in accordance with the Malaysian Aviation Consumer Protection Code 2016 (MACPC),' the ministry said in a written reply published on the Malaysian Parliament's website today. The MOT was responding to a question from Abdul Latiff Abdul Rahman (PN-Kuala Krai), who had asked the ministry to explain the main causes of the increasingly frequent flight delays, particularly domestic routes, as well as the immediate and long-term measures being taken to protect passengers' rights and address their losses. According to the ministry, the MACPC was revised and gazetted on Sept 2, 2024, to enhance consumer protection. The updated MACPC outlines the obligations of airlines to uphold passengers' rights, particularly in the event of delays and cancellations. 'Key enhancements introduced in the 2024 revision include the requirement for airlines to offer refunds in the original form of payment for flight delays exceeding five hours, including for delays caused by extraordinary circumstances," said MOT. -- BERNAMA
Rakyat Post
31-07-2025
- Business
- Rakyat Post
Firefly to Move Jet Operations From Subang Airport To KLIA Effective 19 August 2025
Subscribe to our FREE Malaysia Aviation Group (MAG) today announced the relocation of its regional airline Firefly's jet operations from Sultan Abdul Aziz Shah Airport (SZB) to Kuala Lumpur International Airport (KUL) Terminal 1, effective 19 August 2025. The airline will continue to operate its turboprop services from SZB, ensuring ongoing connectivity to key regional destinations. This strategic move is part of MAG's long-term network optimisation plan to enhance operational efficiency and ensure sustainable operations for Firefly's jet services. Relocating to KUL allows greater scalability for jet operations to operate and reflects MAG's intent to strengthen network connectivity across the Group. Datuk Captain Izham Ismail, Group Managing Director of MAG, said, 'The move to KUL allows Firefly to scale its jet operations more efficiently, improve passenger connectivity and better leverage MAG's shared capabilities in engineering, ground handling and catering. SZB will continue to play an important role in Firefly's network through its turboprop operations, which provide essential connectivity across key domestic and regional routes. This decision reinforces our commitment to strengthening KUL as the main aviation hub, while continuing to offer accessible air travel options across the country.' Firefly will commence the jet services from KUL beginning 19 August 2025 with its first flight to Tawau (TWU), followed by a phased rollout to key domestic and regional destinations. Flights to Kuching (KCH) and Kota Kinabalu (BKI) will commence on 21 August; Singapore (SIN) on 22 August; Johor Bahru (JHB) on 23 August; Kota Bharu (KBR) and Terengganu (TGG) on 30 August; and Sibu (SBW) on 3 September. The airline will also increase its existing services from KUL to PEN from two (2) times weekly to six (6) times weekly beginning 23 August 2025, before increasing to 10 times weekly in November 2025. The routes will be operated by Firefly's Boeing 737-800 aircraft, designed for both comfort and convenience. Travellers can enjoy complimentary 10kg checked baggage, a 7kg carry-on allowance, and in-flight refreshments – all included as part of the Firefly experience. In celebration of this milestone, Firefly is offering exclusive all-in, one-way promotional fares, with tickets now open for booking and fares starting from just RM58. Passengers affected by the transition will be contacted directly, with options for alternative travel arrangements or full refunds provided in line with the Malaysian Aviation Consumer Protection Code 2016. For more information and to book your flights, visit the official Firefly website at Share your thoughts with us via TRP's . Get more stories like this to your inbox by signing up for our newsletter.
The Sun
30-07-2025
- Business
- The Sun
Firefly moves jet operations to KLIA on Aug 19
SEPANG: Malaysia Aviation Group (MAG) yesterday announced the relocation of its regional airline Firefly's jet operations from Sultan Abdul Aziz Shah Airport (SZB) to Kuala Lumpur International Airport (KLIA) Terminal 1, effective Aug 19. The airline will continue to operate its turboprop services from SZB, ensuring ongoing connectivity to key regional destinations. This strategic move is part of MAG's long-term network optimisation plan to enhance operational efficiency and ensure sustainable operations for Firefly's jet services. Relocating to KLIA allows greater scalability for jet operations to operate and reflects MAG's intent to strengthen network connectivity across the group. MAG Group managing director Datuk Captain Izham Ismail said, 'The move to KLIA allows Firefly to scale its jet operations more efficiently, improve passenger connectivity and better leverage MAG's shared capabilities in engineering, ground handling and catering. SZB will continue to play an important role in Firefly's network through its turboprop operations, which provide essential connectivity across key domestic and regional routes. This decision reinforces our commitment to strengthening KLIA as the main aviation hub, while continuing to offer accessible air travel options across the country.' Firefly will commence the jet services from KLIA beginning Aug 19 with its first flight to Tawau, followed by a phased rollout to key domestic and regional destinations. The routes will be operated by Firefly's Boeing 737-800 aircraft, designed for both comfort and convenience. Passengers affected by the transition will be contacted directly, with options for alternative travel arrangements or full refunds provided in line with the Malaysian Aviation Consumer Protection Code 2016.
Barnama
30-07-2025
- Business
- Barnama
Firefly To Move Jet Operations From Subang Airport To KLIA, Effective Aug 19
BUSINESS KUALA LUMPUR, July 30 (Bernama) -- Malaysia Aviation Group's (MAG) regional airline, Firefly, will relocate its jet operations from Sultan Abdul Aziz Shah Airport (SZB) to Kuala Lumpur International Airport (KLIA) Terminal 1, effective Aug 19, 2025. In a statement today, MAG said the airline would continue to operate its turboprop services from SZB, also known as Subang Airport, ensuring ongoing connectivity to key regional destinations. 'Firefly will commence jet services from KLIA beginning Aug 19 with its first flight to Tawau, followed by a phased rollout to key domestic and regional destinations. 'Flights to Kuching and Kota Kinabalu will commence on Aug 21; Singapore on Aug 22; Johor Bahru on Aug 23; Kota Bharu and Terengganu on Aug 30; and Sibu on Sept 3,' it said. The airline will also increase existing services from KLIA to Penang from twice weekly to six times weekly beginning Aug 23 and raise this to 10 times weekly in November 2025. The group noted that passengers affected by the transition will be contacted directly with options for alternative travel arrangements or full refunds provided in line with the Malaysian Aviation Consumer Protection Code 2016. 'This strategic move is part of MAG's long-term network optimisation plan to enhance operational efficiency and ensure sustainable operations for Firefly's jet services,' it said. MAG group managing director Datuk Captain Izham Ismail said the move to KLIA allows Firefly to scale its jet operations more efficiently, improve passenger connectivity and better leverage MAG's shared capabilities in engineering, ground handling and catering. 'SZB will continue to play an important role in Firefly's network through its turboprop operations, which provide essential connectivity across key domestic and regional routes,' he said.
Sinar Daily
30-07-2025
- Business
- Sinar Daily
Firefly to move jet operations from Subang Airport to KLIA, effective Aug 19
MAG said the airline would continue to operate its turboprop services from SZB, also known as Subang Airport, ensuring ongoing connectivity to key regional destinations. 30 Jul 2025 11:23am MAG regional airline, Firefly, will relocate its jet operations from Sultan Abdul Aziz Shah Airport to KLIA Terminal 1, effective Aug 19, 2025. - BERNAMA FILE PIX KUALA LUMPUR - Malaysia Aviation Group's (MAG) regional airline, Firefly, will relocate its jet operations from Sultan Abdul Aziz Shah Airport (SZB) to Kuala Lumpur International Airport (KLIA) Terminal 1, effective Aug 19, 2025. In a statement today, MAG said the airline would continue to operate its turboprop services from SZB, also known as Subang Airport, ensuring ongoing connectivity to key regional destinations. "Firefly will commence jet services from KLIA beginning Aug 19 with its first flight to Tawau, followed by a phased rollout to key domestic and regional destinations. "Flights to Kuching and Kota Kinabalu will commence on Aug 21; Singapore on Aug 22; Johor Bahru on Aug 23; Kota Bharu and Terengganu on Aug 30; and Sibu on Sept 3,' it said. The airline will also increase existing services from KLIA to Penang from twice weekly to six times weekly beginning Aug 23 and raise this to 10 times weekly in November 2025. The group noted that passengers affected by the transition will be contacted directly with options for alternative travel arrangements or full refunds provided in line with the Malaysian Aviation Consumer Protection Code 2016. "This strategic move is part of MAG's long-term network optimisation plan to enhance operational efficiency and ensure sustainable operations for Firefly's jet services,' it said. MAG group managing director Datuk Captain Izham Ismail said the move to KLIA allows Firefly to scale its jet operations more efficiently, improve passenger connectivity and better leverage MAG's shared capabilities in engineering, ground handling and catering. "SZB will continue to play an important role in Firefly's network through its turboprop operations, which provide essential connectivity across key domestic and regional routes,' he said. He said the decision reinforces MAG's commitment to strengthening KLIA as the main aviation hub while continuing to offer accessible air travel options across the country. - BERNAMA Sultan Abdul Aziz Shah Airport More Like This
