2 days ago
Qantas told us our flight home from the US was cancelled. It wasn't
Hanging offence
My partner and I were travelling on Qantas QF12 recently from Los Angeles to Sydney. We received an email from Qantas advising us that our Thursday night flight was delayed to the Friday at 9.40pm. The thing was, we weren't booked on the Thursday flight – we were booked on the Friday flight at 11.10pm. I tried to ring Qantas in Australia twice but the call centre just disconnected my call. I then called the call centre in the US; I was on hold for 45 minutes and then was disconnected. Meanwhile, we called our travel agent in Sydney, and she was on hold with Qantas for 143 minutes before they answered. She was told the email we were sent was a mistake and we were still booked on the Friday flight. It took Qantas over three-and-a-half hours to get back to us.
Mark Wheeler, Putney, NSW
Credit due
In May this year, I booked flights for my son and myself for Sydney–Melbourne return. I was ultimately unable to travel but was loath to cancel my part of the booking in case the entire booking was cancelled (there was just the one booking reference). As soon as check-in opened, my son checked in and I phoned Qantas to say I wasn't travelling and could I have a credit for the flight. As I had phoned just less than 24 hours before travelling, this was denied. My son, who lives in Spain and is here visiting for a few weeks, informed me that the flight was full, including the seat where I was supposed to be travelling. The phrase 'daylight robbery' comes to mind.
Carey Nolan, Cremorne, NSW
