Latest news with #MartinBriant
Yahoo
7 hours ago
- Business
- Yahoo
Palona reveals new restaurant-dedicated AI sales assistant
Palona AI has unveiled an AI sales assistant designed specifically for the pizza, fast casual and QSR (quick service restaurant) sectors. Called Restaurant AI, its introduction follows a pilot with the pizza chain, Pizza My Heart. Palona is now collaborating with 20 restaurants and brands across the country, including Twenty Five Teishoku House, Kobunga, MOTO Pizza, CaliBBQ and Pleasure Pizza Santa Cruz. The company has also announced the appointment of two industry veterans to spearhead Restaurant AI's growth: Martin Briant, former North America president for Me&U, and Chris Stanton, former strategic sales executive for Qualtrics and Tableau Software. Both bring a wealth of experience in technology and the restaurant industry. Restaurant AI integrates Palona's conversational intelligence, complex customisation handling, and a multimodal memory system to address a key challenge in foodservice: consistently correct order-taking via voice or text. The system has new features tailored to the demands of the restaurant industry, including unified voice and text ordering, multi-lingual support and voice cloning with accents and personality options to match each brand's identity. The AI accurately handles complex orders and customer requests. It is able to upsell, escalate issues to human representatives and secure payment processing. It also supports loyalty programmes and coupons, enhancing customer satisfaction and sales. Palona CEO and co-founder Maria Zhang stated: 'With Restaurant AI, we're bringing Palona's powerful and delightful agent experience to the most complex menu categories in food service.' 'Our pilot with Pizza My Heart showed us just how impactful an intelligent agent could be when it understands every nuance of a menu, remembers past orders and engages customers like a real team member. Now, with more nationwide restaurant brands on board, we're scaling that service to a much broader audience.' Restaurant AI manages the intricacies of fast casual and QSR orders, which often involve customisations and regional variations. The technology is compatible with major POS systems and designed for easy piloting, requiring just a few simple steps to set up. "Palona reveals new restaurant-dedicated AI sales assistant" was originally created and published by Verdict Food Service, a GlobalData owned brand. The information on this site has been included in good faith for general informational purposes only. It is not intended to amount to advice on which you should rely, and we give no representation, warranty or guarantee, whether express or implied as to its accuracy or completeness. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our site.
Business Wire
2 days ago
- Business
- Business Wire
Palona Launches Restaurant AI: New Technology and Team Dedicated to the Unique Needs of the Restaurant Industry
PALO ALTO, Calif.--(BUSINESS WIRE)--Today, Palona AI, the company redefining customer engagement with emotionally intelligent AI sales agents, announced the launch of Restaurant AI, a purpose-built AI sales assistant tailored for the Pizza, Fast Casual, and QSR restaurant industry. The launch comes on the heels of a successful pilot with West Coast favorite pizza chain Pizza My Heart, Palona is now working with more than 20 restaurants and brands nationwide including Twenty Five Teishoku House, Kobunga, MOTO Pizza, CaliBBQ, and Pleasure Pizza Santa Cruz, among others. Palona's new restaurant-dedicated AI combines Palona's best-in-class conversational intelligence, complex customization handling, and multimodal memory system to solve one of the trickiest challenges in food sales: getting food orders right every time. Share Palona is also announcing two new major hires to lead the charge with Restaurant AI: Martin Briant, former President of North America for Me&U, a leader in guest experience and hospitality technology. Chris Stanton, former strategic sales executive for both Qualtrics and Tableau Software. Both have strong track records bringing technology to the mass market and years of experience serving the restaurant industry. Palona's new restaurant-dedicated AI combines Palona's best-in-class conversational intelligence, complex customization handling, and multimodal memory system to solve one of the trickiest challenges in food sales: getting food orders right every time, via voice or text, with the same charm and care as a seasoned staffer. New features dedicated to the unique needs of the restaurant industry include: Unified Voice and Text: Whether ordering or making reservations, customers receive the same on-brand, high-quality experience via voice or text Multi-lingual support: Speak to your customers in their language - English, Spanish, Chinese, and more languages seamlessly supported with no additional work required from restaurant partners. Voice Cloning, Accents, and Personality: Restaurant owners can clone their own voice or create the perfect voice to represent their brand - down to personality traits, regional dialects, accents, and vernacular. Accuracy: Proven accuracy even when handling the most complex orders and customer requests over voice and text. Order and payment confirmation eliminates erroneous orders placed to the kitchen. Upselling: Intuitive upselling at just the right moment in every conversation, leading to increased AOV. Escalation: Every Palona AI conversation is monitored by a managerial AI that helps quickly identify customer issues and escalate conversations to human representatives. Secure payment: Fully compliant payment that keeps customer information secure, including integration with existing payment systems. Loyalty and coupon support: Palona Restaurant AI not only connects to existing loyalty and coupon offers, but also dynamically introduces them to customer conversations to increase customer satisfaction, loyalty, and sales. 'With Restaurant AI, we're bringing Palona's powerful and delightful Agent experience to the most complex menu categories in food service,' said Maria Zhang, CEO and co-founder of Palona. 'Our pilot with Pizza My Heart showed us just how impactful an intelligent agent could be when it understands every nuance of a menu, remembers past orders, and engages customers like a real team member. Now, with more nationwide restaurant brands on board, we're scaling that service to a much broader audience.' Fast Casual and Quick Serve orders aren't simple—they're highly customized, frequently modified mid-conversation, and packed with regional variations and unique brand flair. Palona is trained to master this complexity, integrating real-time cart memory, conversational modifiers, and on-brand tone-of-voice specific to each restaurant. It supports voice and text interactions, offering customers a frictionless way to place their orders while engaging with an AI that feels like part of the crew. The technology also integrates seamlessly with all major POS systems, ensuring that no restaurant owner needs to do complex integrations in order to get their AI up and running quickly. The system is designed to be low risk and easy to pilot in just a few steps: upload your menu, customize your on-brand agent, and forward your phone calls - done. 'When I started CaliBBQ, I wanted to build a personal relationship with every one of my customers - it's part of what I love about owning a restaurant,' said Shawn Walchef, founder of CaliBBQ. 'As any business grows, it's so hard to scale that kind of relationship building, which is what makes Palona so powerful. Now, when a customer calls CaliBBQ, they're not talking to some call center in another country - they're talking to ShawnAI. I used Palona not only to match our customer service and our brand values, but to literally replicate my own voice. Whether it's one or one thousand customers, they have a conversation with me, using my own voice, giving them the best hospitality experience possible.' 'When I first heard my voice as our ordering AI, I honestly couldn't believe it,' said Lee Kindell, founder of MOTO Pizza. 'We live and breathe technology every day in our business but, at our heart, we're restauranteurs and care about the customer experience above all else. Palona's ability to provide such incredible service to every single customer, across multiple languages and all in my voice, is so above and beyond any AI solution I've seen in-market. It blew me away.' Palona has achieved industry-leading accuracy for its AI agents through innovative benchmarking and order simulation technology that continuously tests, evaluates, and improves the agent's performance. Palona's Restaurant AI leverages the most powerful AI capabilities, adapting to each restaurant's unique identity, including its tone, menu, and clientele. About Palona Palona AI builds emotionally intelligent, multimodal AI agents designed to help consumer-facing businesses grow, scale relationships, and stay on brand. The company's solutions are already transforming sales, ordering, and customer engagement for top brands like Wyze, MINDZERO, Pizza My Heart, CaliBBQ, Kobunga Grill, Pleasure Pizza, and MOTO Pizza. With the launch of Restaurant AI, Palona is now bringing its signature mix of EQ, personalization, and performance to one of the most beloved categories in food service.
