Latest news with #MaturityIndex
Argaam
06-08-2025
- Business
- Argaam
DGA announces results of 2025 Digital Experience Maturity Index
The Digital Government Authority (DGA) announced the results of the 2025 Digital Experience Maturity Index, which reached 86.71%, classified as an Advanced level. The index recorded growth compared to 2024, with the number of participating beneficiaries rising to over 374,000. The scope of the assessment also expanded to include 50 platforms, up from 39 platforms in the previous year, as shown in the table below:
Zawya
06-08-2025
- Business
- Zawya
Saudi Arabia's digital experience maturity index reaches 86.7% in 2025
RIYADH — Saudi Arabia's Digital Government Authority has announced that the 2025 Digital Experience Maturity Index reached 86.71%, placing the Kingdom at an 'advanced' level in its ongoing digital transformation. The result comes after a comprehensive evaluation of 50 digital platforms across four main dimensions and 20 detailed criteria, covering user satisfaction, interface quality, complaint handling, and the use of advanced technologies. According to DGA Governor Eng. Ahmed Al-Suwayan, the findings reflect the strong commitment of government entities to enhancing service delivery and public satisfaction through accessible, seamless, and effective digital platforms. The index also recorded an increase in public engagement, with more than 374,000 users participating in this year's evaluation — up from the previous year — underscoring growing public trust and interaction with digital government services. Among the evaluated platforms, several stood out with scores above 90%, including Absher (93.95%), the Zakat, Tax and Customs Authority's platform (93.25%), Tawakkalna (91.89%), Etimad (91.43%), and Qiwa (91.06%). Other notable platforms included Ehsan, the Ministry of Tourism portal, the GOSI platform, Sehhaty, and Sanea'i, all of which earned 'advanced' status for their digital service quality and usability. This year's index also introduced a new sub-measure focused on digital inclusivity, which achieved a score of 75.3% at an 'empowered' level, signaling the government's growing attention to ensuring all segments of society — including people with disabilities and the elderly — can independently access and benefit from digital services. The DGA noted that the Kingdom continues to improve its index methodology annually, ensuring it remains aligned with global digital trends. In 2024, Saudi Arabia ranked first regionally in ESCWA's eGovernment and mGovernment Maturity Index and placed fourth globally and second among G20 countries in the UN's Digital Services Index. © Copyright 2022 The Saudi Gazette. All Rights Reserved. Provided by SyndiGate Media Inc. (
The National
10-06-2025
- Business
- The National
UAE ranks first for AI maturity in Arab world, report says
The UAE ranks first in the Arab world in a new AI Maturity Index that examines country readiness for artificial intelligence, according to a new report from online learning platform Coursera. The 2025 Global Skills Report said the country's recent announcement of a UAE-US 5GW AI Campus - unveiled during US President Donald Trump's visit in May, along with the decision by UAE schools to begin teaching mandatory AI classes from age four - helped propel it to to the top in various areas of the report. 'The UAE is rapidly scaling AI learning and infrastructure to drive workforce transformation and regional innovation,' said Kais Zribi, Coursera's manager for Middle East and North Africa. 'Its strong performance on Coursera 's AI Maturity Index, combined with high rankings in overall skills proficiency, demonstrates the country's growing ability to close skill gaps, nurture future talent, and lead in AI readiness.' For AI maturity globally, the UAE ranked 32nd out of 109 countries, according to Coursera. Saudi Arabia ranked 37th place and Qatar placed 45th. Singapore, Denmark, Switzerland, the US and Finland ranked in the top five. In terms of overall AI skills proficiency, the UAE also ranked top in the Arab world. Coursera's report also said that with a 344 per cent increase in AI course enrolment compared to last year, the UAE outpaced the Middle East and North Africa regional average, as well as the global average AI courses selected on the company's learning platform. 'As digital transformation reshapes industries, the UAE is setting a powerful example of how nations can leverage education to build a competitive, inclusive digital economy that prepares its workforce for the future,' said Mr Zribi. Towards the end of last year, a similar report from Coursera projected that UAE interest in AI courses was on the path to grow significantly. Coursera's data for its 2025 Global Skills Report is based in part on the company's stats from its learning platform, along with 'third-party metrics to ensure a more comprehensive assessment, complementing the insights provided by Coursera data'. For the AI Maturity Index, data from the International Monetary Fund (IMF) and the Organisation for Economic Co-operation and Development (OECD) is used as well. Over the past decade, the UAE − the Arab world's second largest economy − has been open about its desire to be an AI front-runner as it diversifies its economy away from oil. The country's efforts have resulted in the establishment of start-ups as well as partnerships and investments from industry leaders like Microsoft, Nvidia and OpenAI. Through the creation of language models such as Falcon Arabic, the UAE has also sought to ensure aspects of Arabic culture are not left behind by the AI surge, with many large language models based on English-language data. AI Minister, Omar Al Olama.
