Latest news with #MaxineTagay
Time of India
22-05-2025
- Business
- Time of India
Who is receiving Amazon refunds dating back to 2018, amid lawsuit and $1.1 Billion charge?
In a rare move that has sparked widespread surprise among consumers, e-commerce giant Amazon has begun issuing refunds to a select group of U.S. customers for returns that date as far back as 2018. The initiative, which follows an internal review and an ongoing class-action lawsuit, underscores Amazon's attempts to reinforce its customer service credibility and address long-standing return discrepancies, as per a report by USA Today. Amazon Refund Initiative Linked to Payment Glitches Amazon spokesperson Maxine Tagay, in a statement shared with USA Today , confirmed that the company had identified a 'very small subset' of historical returns where refunds were either never completed due to payment errors or where the company could not confirm receipt of the correct returned item. 'There is no action required from customers to receive the refunds,' said Tagay. by Taboola by Taboola Sponsored Links Sponsored Links Promoted Links Promoted Links You May Like Incredible: The world's toughest smartwatch designed for the military Indestructible Smartwatch Undo 'We have fixed the payment issue and made process changes to more promptly contact customers about unresolved returns going forward.' The move has been described by industry watchers as part of a broader internal reform, and though Amazon has not disclosed the number of affected customers or the total refund value, the scope appears limited but notable. Live Events Billion-Dollar Charge Signals Financial Impact During Amazon's Q1 2025 earnings call held on May 1, Chief Financial Officer Brian Olsavsky revealed that the company had taken a one-time financial charge of approximately $1.1 billion. According to Bloomberg, the amount covered not only the cost of stockpiling inventory ahead of tariff-related uncertainty but also included 'some historical customer returns' that had remained unresolved for years, as mentioned in a report by USA Today. This admission points to the significant financial implications of Amazon's retroactive customer reimbursements and hints at a growing emphasis on transparency and operational correction within the organization. A 7-Year-Old Amazon Cashback Sparks Attention Among the earliest known beneficiaries of the Amazon refund effort is Steven Pope, founder of 'My Amazon Guy,' a firm that provides support to sellers on the platform. Pope shared via LinkedIn that he was refunded nearly $1,800 for a television set he returned in 2018, as per a report by USA Today. 'WILD – Amazon just refunded me finally for a return in 2018!' he wrote. '$1,798.81 is being credited to me today in 2025 after 7 years.' Amazon's note to Pope acknowledged the delay and stated, 'Given the time elapsed, we've decided to err on the side of customers and just complete refunds for these returns.' Legal Pressure Mounts with Class-Action Suit The refunds come amid mounting legal scrutiny. A potential class-action lawsuit has been filed by consumers who allege they were improperly recharged for items after completing returns. Amazon has defended its policies, stating it reserves the right to reverse refunds if returned items were not received, were damaged, or differed from the original product. However, a federal judge in Seattle denied Amazon's motion to dismiss the lawsuit on April 29. The case, now in its discovery phase, could further influence how the company handles customer returns and disputes moving forward. As the tech giant implements changes and processes long-dormant refunds, the unexpected Amazon cashback wave offers a reminder of the evolving accountability standards in the digital retail sector. FAQs Why is Amazon issuing refunds from as far back as 2018? The company identified payment errors and unconfirmed returns through an internal review, prompting refunds for a small group of affected customers. Do customers need to apply to receive these refunds? No. Amazon confirmed that no action is required from customers—the refunds are being issued automatically.
Yahoo
21-05-2025
- Business
- Yahoo
'Wild!': Amazon is refunding some customers for purchases made as far back as 2018
Some Amazon shoppers will soon be getting long-awaited refunds. The online retailer is issuing refunds to a small collection of U.S. customers who had issues with returns in the past. At least one customer's return apparently dated back to 2018. 'Following a recent internal review, we identified a very small subset of returns where we issued a refund without the payment completing, or where we could not verify that the correct item had been sent back to us so no refund was issued," Amazon spokesperson Maxine Tagay said in a statement sent to USA TODAY. "There is no action required from customers to receive the refunds, and we have fixed the payment issue and made process changes to more promptly contact customers about unresolved returns going forward.' Big Lots: More than 70 stores to reopen on June 5: Is your store on the list? Amazon hasn't detailed how many customers are getting refunds or the total amount of the refunds. However, during its first quarter earnings call on May 1, Amazon CFO Brian Olsavsky told investment analysts that the company took a one-time charge of about $1.1 billion, Bloomberg reported. The charge included 'some historical customer returns' that were unresolved, as well as the cost of stockpiling inventory in anticipation of tariffs, Olsavsky said, according to Bloomberg. One consumer, Steven Pope, posted on LinkedIn that he got a refund of nearly $1,800 on May 20 for a TV set he had purchased in 2018, The Verge reported. "WILD - Amazon just refunded me finally for a return in 2018!" he posted on the networking site. "$1,798.81 is being credited to me today in 2025 after 7 years." Amazon's note to Pope read, according to his LinkedIn post: "We are contacting you about an unresolved product return that you initiated on Amazon." Pope, founder of My Amazon Guy, a company to help sellers on Amazon, was among consumers whose return hadn't been resolved, Amazon's note said. "Given the time elapsed, we've decided to err on the side of customers and just complete refunds for these returns." Amazon returns are also the focus of a potential class-action lawsuit in which several consumers say they were recharged for an item after they had returned it. Amazon has argued that it may re-charge a customer and reverse their refund if they did not send back the item, sent it back in bad condition or sent back an incorrect item. A federal judge in Seattle on April 29 denied Amazon's request to dismiss the case, which is currently in the discovery process. Mike Snider is a reporter on USA TODAY's Trending team. You can follow him on Threads, Bluesky, X and email him at mikegsnider & @ & @mikesnider & msnider@ What's everyone talking about? Sign up for our trending newsletter to get the latest news of the day This article originally appeared on USA TODAY: Amazon refunds: Some customers are now getting money years later. Why?
Yahoo
21-05-2025
- Business
- Yahoo
'Wild!': Amazon is refunding some customers for purchases made as far back as 2018
Some Amazon shoppers will soon be getting long-awaited refunds. The online retailer is issuing refunds to a small collection of U.S. customers who had issues with returns in the past. At least one customer's return apparently dated back to 2018. 'Following a recent internal review, we identified a very small subset of returns where we issued a refund without the payment completing, or where we could not verify that the correct item had been sent back to us so no refund was issued," Amazon spokesperson Maxine Tagay said in a statement sent to USA TODAY. "There is no action required from customers to receive the refunds, and we have fixed the payment issue and made process changes to more promptly contact customers about unresolved returns going forward.' Big Lots: More than 70 stores to reopen on June 5: Is your store on the list? Amazon hasn't detailed how many customers are getting refunds or the total amount of the refunds. However, during its first quarter earnings call on May 1, Amazon CFO Brian Olsavsky told investment analysts that the company took a one-time charge of about $1.1 billion, Bloomberg reported. The charge included 'some historical customer returns' that were unresolved, as well as the cost of stockpiling inventory in anticipation of tariffs, Olsavsky said, according to Bloomberg. One consumer, Steven Pope, posted on LinkedIn that he got a refund of nearly $1,800 on May 20 for a TV set he had purchased in 2018, The Verge reported. "WILD - Amazon just refunded me finally for a return in 2018!" he posted on the networking site. "$1,798.81 is being credited to me today in 2025 after 7 years." Amazon's note to Pope read, according to his LinkedIn post: "We are contacting you about an unresolved product return that you initiated on Amazon." Pope, founder of My Amazon Guy, a company to help sellers on Amazon, was among consumers whose return hadn't been resolved, Amazon's note said. "Given the time elapsed, we've decided to err on the side of customers and just complete refunds for these returns." Amazon returns are also the focus of a potential class-action lawsuit in which several consumers say they were recharged for an item after they had returned it. Amazon has argued that it may re-charge a customer and reverse their refund if they did not send back the item, sent it back in bad condition or sent back an incorrect item. A federal judge in Seattle on April 29 denied Amazon's request to dismiss the case, which is currently in the discovery process. Mike Snider is a reporter on USA TODAY's Trending team. You can follow him on Threads, Bluesky, X and email him at mikegsnider & @ & @mikesnider & msnider@ What's everyone talking about? Sign up for our trending newsletter to get the latest news of the day This article originally appeared on USA TODAY: Amazon refunds: Some customers are now getting money years later. Why? Error in retrieving data Sign in to access your portfolio Error in retrieving data Error in retrieving data Error in retrieving data Error in retrieving data
