Latest news with #MeiDent
Techday NZ
19-05-2025
- Business
- Techday NZ
TeamViewer One unifies IT management for hybrid work era
TeamViewer has launched TeamViewer One, a digital workplace platform that unifies real-time device monitoring, intelligent automation, secure remote access, and contextual diagnostics under a single solution. TeamViewer One is designed for organisations seeking to simplify IT management amid the rise of hybrid work and increasing digital complexity. The platform integrates several capabilities previously offered as separate products, aiming to address concerns about operational inefficiencies and growing IT tool sprawl in businesses of all sizes. The platform encompasses TeamViewer RMM for proactive remote monitoring and device management, TeamViewer Intelligence featuring AI-powered support tools, TeamViewer Remote Connectivity for secure access and control, and TeamViewer DEX, aimed at enhancing the digital employee experience with real-time endpoint visibility and performance analysis. The release of TeamViewer One is partially motivated by a recent CIO survey highlighting that 95% of IT executives intend to consolidate vendors in the coming year, with 80% seeking to reduce the number of point solutions in use. This reflects an industry trend towards adopting unified platforms to improve performance, security, and operational efficiency. Mark Banfield, Chief Commercial Officer at TeamViewer, addressed the evolving nature of the workplace and the challenges faced by IT teams. "The digital workplace is no longer a future vision, it's the reality of how every business operates today. Almost all workplaces are digital nowadays, and companies need to support their employees whether they work in an office, at home, on the shop floor, or out in the field." "As the number of tools and technologies has exploded, so has the complexity for IT teams and end-users. With TeamViewer ONE, we're helping customers cut through that complexity with a unified platform that meets their needs today and evolves with them tomorrow—whether they're just starting out or managing thousands of endpoints globally." Each component of TeamViewer One addresses a facet of IT operations. TeamViewer RMM offers device health monitoring, endpoint security, mobile device management, and automated patching to support compliance and reduce operational disruptions. TeamViewer Intelligence uses AI features, including CoPilot, for live diagnostics and context-sensitive troubleshooting, and Session Insights for generating structured IT performance reports. Remote Connectivity provides industry-recognised secure remote access for distributed workforces. DEX (Digital Employee Experience) delivers real-time monitoring of endpoint health and employee-impacting issues to inform IT actions aimed at productivity and engagement. Mei Dent, Chief Product and Technology Officer at TeamViewer, commented on the significance of unified IT solutions. "Companies today can't afford to fly blind when it comes to employee experience and IT health. With rising pressure to consolidate fragmented tech stacks, strengthen security, and meet evolving compliance standards, TeamViewer ONE brings intelligence, automation, and visibility into a single platform, enabling IT teams to replace siloed tools with a seamless, AI-powered experience." "This frees IT teams from repetitive tasks and manual troubleshooting, allowing them to focus on higher-impact initiatives that drive real value for the business." TeamViewer One is offered in tailored Business and Enterprise packages, with all features provided under a single agent licence. The consolidated nature of the solution is aimed at supporting the demands of modern hybrid workforces, whether organisations are managing conventional IT endpoints, operational technology devices, or both across different work environments. TeamViewer, headquartered in Göppingen, Germany and employing more than 1,800 people globally, reported revenue of EUR €671 million in 2024. The company provides workplace platforms for more than 660,000 customers across various industries, supporting both desk-based and frontline employees in their digital workplace initiatives.
Techday NZ
05-05-2025
- Business
- Techday NZ
TeamViewer launches DEX Essentials for smaller businesses
TeamViewer has announced the upcoming launch of TeamViewer DEX Essentials, an offering aimed at bringing digital employee experience (DEX) capabilities to businesses of all sizes, including small and medium-sized enterprises. DEX platforms have typically been designed for the requirements of large enterprises managing thousands of employees and devices. With DEX Essentials, TeamViewer plans to expand these capabilities to its broader customer base, delivering an out-of-the-box solution that aims to help IT teams manage and optimise digital workplaces at any scale. Mei Dent, Chief Product and Technology Officer at TeamViewer, said, "A smooth digital experience is fundamental to how people work today — but it shouldn't be exclusive to the largest enterprises. With TeamViewer DEX Essentials, we're putting real-time visibility, automated remediation, and smart insights into the hands of every IT team. It's a major step forward in our vision to make superior workplace technology seamless and accessible for all. The product is currently available through an early access program and will become commercially available later this month." "Early feedback from customers has been very promising and shows that the combination of remote connectivity and DEX technology truly resonates, helping IT teams make operations more seamless and efficient." According to TeamViewer, DEX Essentials provides IT teams with several new tools. These include preventing downtime by resolving performance, application, operating system, and network issues before users are affected; automating routine fixes to help reduce ticket volumes and allow IT staff to focus on strategic projects; ensuring stability and security across devices without causing disruptions to productivity; and gaining actionable insights intended to improve compliance, user experience, and system health. The launch of DEX Essentials follows TeamViewer's acquisition of 1E and is seen as a development in extending its DEX portfolio beyond the enterprise sector. The company stated that the new offer is seamlessly integrated into the TeamViewer remote connectivity platform, utilising technology from 1E in a format tailored for smaller IT environments. TeamViewer DEX Essentials is packaged as an add-on for customers already using TeamViewer Remote and Tensor, aiming to deliver these additional management features through familiar interfaces. The early access programme has already generated feedback, which TeamViewer highlighted as positive, with customers noting benefits from the integration of remote connectivity and DEX capabilities to improve operational efficiency. Founded in 2005, TeamViewer initially developed remote access software and has since been adopted by hundreds of millions of users globally for remote support and connectivity. TeamViewer's broader range of solutions is utilised by over 660,000 customers across industries to support desk-based staff and frontline workers. Its platforms are used for preventing and resolving disruptions, managing complex IT and industrial device setups, and deploying augmented reality workflows and assistance. The company's offerings are positioned against challenges such as skills shortages, hybrid work, rapid data analysis, and the implementation of new technologies.
