Latest news with #MeiDent
Cision Canada
30-07-2025
- Business
- Cision Canada
TeamViewer Named Best-in-Class for Connected Worker Platforms in 2025 PAC RADAR
GÖPPINGEN, Germany, July 30, 2025 /CNW/ -- TeamViewer, a global leader in digital workplace solutions, has been named the only best-in-class vendor in the Digital Platforms for Connected Workers category in the PAC RADAR "Digital Platforms & Service Providers for Specific Industrial Use Cases in Europe 2025." This is the second consecutive year the company has been recognized as a leader in the space. The ranking highlights the strength of TeamViewer Frontline, an integrated augmented reality (AR) platform for frontline productivity that transforms manual processes for logistics, manufacturing, and field service teams. Used on smart glasses, industrial wearables, and mobile devices, Frontline enables employees to follow guided workflows, collaborate with remote experts, and access context-specific data in real time. The platform integrates with core systems, including SAP, Siemens, and Manhattan Associates, enabling organizations to reduce errors, increase efficiency, and digitalize processes at scale without requiring infrastructure changes. "While the market for connected worker platforms is still in a consolidation phase, our analysis shows that TeamViewer is currently the only best-in-class provider. Thanks to its focus on the right use cases and the right partnerships, TeamViewer is growing faster than the market and gaining further market share," said Arnold Vogt, Head of Digital & IoT at PAC. In the past year, TeamViewer has seen continued adoption of Frontline by global companies seeking to optimize warehouse operations, technician support, and industrial training. For example: GE Aerospace is using Frontline Upskill, previously known as Frontline's Spatial offering, to train technicians worldwide using 3D models of engines and aircraft components. Volvo Group uses Frontline's vision picking solution to improve spare parts logistics, achieving a 25% increase in picking quality and faster onboarding at its Sydney distribution center. a Swiss logistics and retail provider, implemented vision picking using smart glasses and achieved 15% faster order processing and a 12% reduction in errors during peak periods. Vandemoortele, a European food group, scaled Frontline across 6 warehouse sites, reducing average training time for temporary workers by 25%. Uniting, one of Australia's largest care providers, is piloting Frontline to improve onboarding and training of support staff in aged care facilities. "We're honored to be recognized again by PAC, and especially proud to be the only company named best in class in our category this year," said Mei Dent, Chief Product and Technology Officer at TeamViewer. "This validation underscores the work we're doing to solve real operational challenges with practical, scalable technology that empowers people on the frontline, and makes them an integral part of holistic enterprise digitalization strategies." As part of that commitment, TeamViewer continues to expand the capabilities for connected workers through deeper integration of artificial intelligence. AI now enhances a range of use cases across the suite: real-time multilingual subtitles help break down communication barriers in remote support sessions, automatic transcription and summarization tools capture key knowledge with minimal effort, and new tools like AI-powered workflow generation instantly convert PDFs into structured digital workflows, easing supervisor workloads and accelerating rollout. About TeamViewer TeamViewer provides a Digital Workplace platform that connects people with technology – enabling, improving and automating digital processes to make work work better. In 2005, TeamViewer started with software to connect to computers from anywhere to eliminate travel and enhance productivity. It rapidly became the de facto standard for remote access and support and the preferred solution for hundreds of millions of users across the world to help others with IT issues. Today, around 660,000 customers across industries rely on TeamViewer to optimize their digital workplaces - from small to medium sized businesses to the world's largest enterprises - empowering both desk-based employees and frontline workers. Organizations use TeamViewer's solutions to prevent and resolve disruptions with digital endpoints of any kind, securely manage complex IT and industrial device landscapes, and enhance processes with augmented reality powered workflows and assistance - leveraging AI and integrating seamlessly with leading tech partners. Against the backdrop of global digital transformation and challenges like shortage of skilled labor, hybrid working, accelerated data analysis and the rise of new technologies, TeamViewer's solutions offer a clear value add by increasing productivity, reducing machine downtime, speeding up talent onboarding, and improving customer and employee satisfaction. The company is headquartered in Göppingen, Germany, and employs around 1,900 people globally. In 2024, TeamViewer achieved a revenue of around EUR 671 million. TeamViewer SE (TMV) is listed at Frankfurt Stock Exchange and belongs to the MDAX. Further information can be found at .
Techday NZ
03-07-2025
- Business
- Techday NZ
TeamViewer launches AI-powered tools to boost IT support speed
TeamViewer has introduced TeamViewer Intelligence, a suite of AI-powered features aimed at improving IT support workflows with real-time automation, actionable insights, and in-session assistance. The latest offering in the portfolio, TeamViewer CoPilot, works alongside established capabilities like Session Insights and Analytics, providing IT professionals with tools to reduce manual intervention, resolve support issues more quickly, and manage helpdesk activities more efficiently. This is designed for a broad range of operational environments, including service desks and distributed IT endpoints. Mei Dent, Chief Product & Technology Officer at TeamViewer, said, "With TeamViewer Intelligence, we're embedding AI directly into support workflows, so teams don't need to switch tools or break focus to get help. Whether it's resolving a ticket or managing large-scale IT environments, we're enabling faster decisions and more scalable operations through intelligent assistance." TeamViewer CoPilot serves as a contextual AI assistant integrated within remote support sessions. IT support agents are able to communicate with CoPilot through real-time chat, allowing access to device data and diagnostics, the generation of resolution workflows, as well as automation of routine duties, such as opening Task Manager or pulling system logs. The feature is crafted to streamline the troubleshooting process, particularly in environments with a high volume of service requests, turning repetitive tasks into swift, scalable operations. Session Insights & Analytics is intended to give IT leaders an aggregated, comprehensive view of their support operations. It combines automated documentation with actionable intelligence, automatically summarising each support session – including smart tags and detailed, step-by-step records of issue resolution. This allows for quicker knowledge transfer between support staff, simplified review processes, and more consistent team-wide knowledge sharing. Built-in dashboards provide clear metrics, covering factors such as issue types, resolution times, support session volume, and workload distribution. The goal is to give IT managers visibility that enables identification of recurring issues, improvement of service delivery quality, and optimisation of team performance over time. "With TeamViewer Intelligence, we're embedding AI directly into support workflows, so teams don't need to switch tools or break focus to get help," said Mei Dent, Chief Product & Technology Officer at TeamViewer. "Whether it's resolving a ticket or managing large-scale IT environments, we're enabling faster decisions and more scalable operations through intelligent assistance." TeamViewer Intelligence features are available as add-ons for customers using TeamViewer's Corporate and Tensor licences. These tools are supported in TeamViewer's latest user interface, ensuring seamless integration with existing workflows. Broader applications Beyond core IT support functions, TeamViewer is also expanding its use of AI into field operations. The Assist AR platform, designed for service technicians and deskless employees, includes an AI-powered session summary feature for remote video assistance calls. This tool automatically transcribes and records major outcomes from assistance sessions, helping field teams document their work efficiently and maintain compliance requirements, all without slowing down their operational pace. TeamViewer's broader strategy reflects continuing demand for enhanced digital workplace solutions as organisations face global trends such as skilled labour shortages, increased hybrid work, faster data analysis needs, and the adoption of emerging technologies. The company reports that its offerings assist organisations by boosting productivity, reducing machine downtime, accelerating onboarding of new staff, and improving both customer and employee satisfaction. Headquartered in Göppingen, Germany, TeamViewer employs more than 1,800 people worldwide. In 2024, the company reported revenue of approximately EUR €671 million. TeamViewer serves over 660,000 customers globally, spanning small businesses through to major enterprises, supporting both office-based and frontline staff.
Techday NZ
19-05-2025
- Business
- Techday NZ
TeamViewer One unifies IT management for hybrid work era
TeamViewer has launched TeamViewer One, a digital workplace platform that unifies real-time device monitoring, intelligent automation, secure remote access, and contextual diagnostics under a single solution. TeamViewer One is designed for organisations seeking to simplify IT management amid the rise of hybrid work and increasing digital complexity. The platform integrates several capabilities previously offered as separate products, aiming to address concerns about operational inefficiencies and growing IT tool sprawl in businesses of all sizes. The platform encompasses TeamViewer RMM for proactive remote monitoring and device management, TeamViewer Intelligence featuring AI-powered support tools, TeamViewer Remote Connectivity for secure access and control, and TeamViewer DEX, aimed at enhancing the digital employee experience with real-time endpoint visibility and performance analysis. The release of TeamViewer One is partially motivated by a recent CIO survey highlighting that 95% of IT executives intend to consolidate vendors in the coming year, with 80% seeking to reduce the number of point solutions in use. This reflects an industry trend towards adopting unified platforms to improve performance, security, and operational efficiency. Mark Banfield, Chief Commercial Officer at TeamViewer, addressed the evolving nature of the workplace and the challenges faced by IT teams. "The digital workplace is no longer a future vision, it's the reality of how every business operates today. Almost all workplaces are digital nowadays, and companies need to support their employees whether they work in an office, at home, on the shop floor, or out in the field." "As the number of tools and technologies has exploded, so has the complexity for IT teams and end-users. With TeamViewer ONE, we're helping customers cut through that complexity with a unified platform that meets their needs today and evolves with them tomorrow—whether they're just starting out or managing thousands of endpoints globally." Each component of TeamViewer One addresses a facet of IT operations. TeamViewer RMM offers device health monitoring, endpoint security, mobile device management, and automated patching to support compliance and reduce operational disruptions. TeamViewer Intelligence uses AI features, including CoPilot, for live diagnostics and context-sensitive troubleshooting, and Session Insights for generating structured IT performance reports. Remote Connectivity provides industry-recognised secure remote access for distributed workforces. DEX (Digital Employee Experience) delivers real-time monitoring of endpoint health and employee-impacting issues to inform IT actions aimed at productivity and engagement. Mei Dent, Chief Product and Technology Officer at TeamViewer, commented on the significance of unified IT solutions. "Companies today can't afford to fly blind when it comes to employee experience and IT health. With rising pressure to consolidate fragmented tech stacks, strengthen security, and meet evolving compliance standards, TeamViewer ONE brings intelligence, automation, and visibility into a single platform, enabling IT teams to replace siloed tools with a seamless, AI-powered experience." "This frees IT teams from repetitive tasks and manual troubleshooting, allowing them to focus on higher-impact initiatives that drive real value for the business." TeamViewer One is offered in tailored Business and Enterprise packages, with all features provided under a single agent licence. The consolidated nature of the solution is aimed at supporting the demands of modern hybrid workforces, whether organisations are managing conventional IT endpoints, operational technology devices, or both across different work environments. TeamViewer, headquartered in Göppingen, Germany and employing more than 1,800 people globally, reported revenue of EUR €671 million in 2024. The company provides workplace platforms for more than 660,000 customers across various industries, supporting both desk-based and frontline employees in their digital workplace initiatives.
Techday NZ
05-05-2025
- Business
- Techday NZ
TeamViewer launches DEX Essentials for smaller businesses
TeamViewer has announced the upcoming launch of TeamViewer DEX Essentials, an offering aimed at bringing digital employee experience (DEX) capabilities to businesses of all sizes, including small and medium-sized enterprises. DEX platforms have typically been designed for the requirements of large enterprises managing thousands of employees and devices. With DEX Essentials, TeamViewer plans to expand these capabilities to its broader customer base, delivering an out-of-the-box solution that aims to help IT teams manage and optimise digital workplaces at any scale. Mei Dent, Chief Product and Technology Officer at TeamViewer, said, "A smooth digital experience is fundamental to how people work today — but it shouldn't be exclusive to the largest enterprises. With TeamViewer DEX Essentials, we're putting real-time visibility, automated remediation, and smart insights into the hands of every IT team. It's a major step forward in our vision to make superior workplace technology seamless and accessible for all. The product is currently available through an early access program and will become commercially available later this month." "Early feedback from customers has been very promising and shows that the combination of remote connectivity and DEX technology truly resonates, helping IT teams make operations more seamless and efficient." According to TeamViewer, DEX Essentials provides IT teams with several new tools. These include preventing downtime by resolving performance, application, operating system, and network issues before users are affected; automating routine fixes to help reduce ticket volumes and allow IT staff to focus on strategic projects; ensuring stability and security across devices without causing disruptions to productivity; and gaining actionable insights intended to improve compliance, user experience, and system health. The launch of DEX Essentials follows TeamViewer's acquisition of 1E and is seen as a development in extending its DEX portfolio beyond the enterprise sector. The company stated that the new offer is seamlessly integrated into the TeamViewer remote connectivity platform, utilising technology from 1E in a format tailored for smaller IT environments. TeamViewer DEX Essentials is packaged as an add-on for customers already using TeamViewer Remote and Tensor, aiming to deliver these additional management features through familiar interfaces. The early access programme has already generated feedback, which TeamViewer highlighted as positive, with customers noting benefits from the integration of remote connectivity and DEX capabilities to improve operational efficiency. Founded in 2005, TeamViewer initially developed remote access software and has since been adopted by hundreds of millions of users globally for remote support and connectivity. TeamViewer's broader range of solutions is utilised by over 660,000 customers across industries to support desk-based staff and frontline workers. Its platforms are used for preventing and resolving disruptions, managing complex IT and industrial device setups, and deploying augmented reality workflows and assistance. The company's offerings are positioned against challenges such as skills shortages, hybrid work, rapid data analysis, and the implementation of new technologies.
