Latest news with #MichaelGale
Business Wire
08-05-2025
- Business
- Business Wire
ISG Announces 2025 ISG Paragon Awards™ ANZ Winners
SYDNEY--(BUSINESS WIRE)--Information Services Group (ISG) (Nasdaq: III), a global AI-centered technology research and advisory firm, has announced the winners of the ISG 2025 Paragon Awards™ ANZ, which recognize innovative sourcing partnerships that help enterprises leverage technology to make a significant and lasting impact on their businesses. A total of 45 nominations were submitted for the ANZ program, which started in 2010 and is now in its fifteenth year. Winners were selected by an independent judge and announced at a gala awards dinner on Thursday, May 8, 2025, at the Grand Hyatt Melbourne. The winners of the 2025 ANZ awards are: Excellence: Outstanding delivery by a service provider Winner: Genpact Australia Pty Ltd with AMP Limited Innovation: Imagination and entrepreneurial spirit in helping organizations future-proof their businesses and better serve clients Winner: Unisys Australia Pty Limited with NSW Department of Communities and Justice Transformation: The successful transformation of an organization or key business function Winner: PwC Australia with AMP Limited Sustainability: Exceptional implementations of digital sustainability strategies and initiatives Winner: HCL Technologies Limited with WaterNSW AI Pacesetter: Substantial business impact through the adoption of AI Winner: Tata Consultancy Services Limited with Foxtel Management Pty Ltd Partnership of the Year: Partnerships that demonstrate seamless collaboration, leverage each other's strengths and adapt together to achieve shared objectives Winner: Wipro Technologies Australia Pty Ltd with AusNet Services and Palo Alto Networks "ISG research finds enterprises in Australia are investing in digital transformation to deliver rapid, measurable results and are turning to provider partnerships for support with AI-centric initiatives,' said Michael Gale, partner and regional leader, ISG Asia Pacific. "Congratulations to the 2025 winners of the ISG Paragon Awards ANZ. Their commitment to delivering impactful business results is reflected in each of their winning partnerships.' The 2025 ISG ANZ Paragon Awards celebrate the evolution of the sourcing industry through the application of new sourcing approaches, AI and digital technology. Full details are available here. About ISG ISG (Nasdaq: III) is a global AI-centered technology research and advisory firm. A trusted partner to more than 900 clients, including 75 of the world's top 100 enterprises, ISG is a long-time leader in technology and business services that is now at the forefront of leveraging AI to help organizations achieve operational excellence and faster growth. The firm, founded in 2006, is known for its proprietary market data, in-depth knowledge of provider ecosystems, and the expertise of its 1,600 professionals worldwide working together to help clients maximize the value of their technology investments.
Yahoo
06-05-2025
- Business
- Yahoo
ServiceNow Grows in Asia Pacific as Firms Streamline Workflows
Service providers help enterprise integrate new tools to unify process management, cut costs, improve customer experience, ISG Provider Lens™ report says SYDNEY, May 06, 2025--(BUSINESS WIRE)--Enterprise adoption of ServiceNow is surging in Asia Pacific as companies in the region embark on digital transformation and workflow modernization initiatives, according to a new research report published today by Information Services Group (ISG) (Nasdaq: III), a global AI-centered technology research and advisory firm. The 2024 ISG Provider Lens™ ServiceNow Ecosystem Partners report for Asia Pacific finds that the use of ServiceNow has grown over the last 12 months as the company has aggressively invested in the region. Global service integrators are also expanding their consulting and implementation offerings to meet local regulatory, cultural and market requirements. "Companies of all sizes in Asia Pacific are transforming their workflows to remain competitive," said Michael Gale, partner and regional leader, ISG Asia Pacific. "A growing number of them view ServiceNow as a strategic partner in those efforts." Enterprises in Asia Pacific are working with ServiceNow and its ecosystem partners to control costs, enhance productivity and improve customer experience, the report says. They seek providers to help them implement ServiceNow modules, including IT service management, HR service delivery and customer service management, and reach long-term goals such as aligning platform roadmaps with business strategies. As companies in the region adopt or modernize ERP platforms as part of broad digital transformations, many are using solutions from ServiceNow and its ecosystem providers, ISG says. Manufacturing, retail, healthcare and financial services companies are using ERP systems to optimize operations and increase productivity, and ServiceNow uses its close association with leading ERP vendors to help companies maximize the value of those platforms. Companies are also turning to ServiceNow service partners for AI-driven automation of ERP processes and data flows across departments. ServiceNow has a key role in IT vendor and platform consolidation, a rising trend among Asia Pacific enterprises, the report says. Managing compliance with diverse regulations across the region is a growing challenge for organizations that need to manage multiple vendors and platforms. Service providers are advocating ServiceNow as a unified platform to increase efficiency, improve decision-making and increase data and process visibility. Large companies in Asia Pacific are implementing ServiceNow CX suites to address a growing need for better customer experience, ISG says. CX ratings are declining in the region due to issues such as long hold times, while CX is becoming more critical for brand reputation. Enterprises are working with providers to integrate AI-enabled features, such as predictive recommendations and AI agents, to streamline and speed up customer service processes. "Enterprises in Asia Pacific are under pressure to modernize workflows without adding cost or complexity," said Jan Erik Aase, partner and global leader, ISG Provider Lens Research. "Service providers help them take advantage of ServiceNow's broad-based management capabilities." The report also examines other trends affecting the ServiceNow ecosystem in Asia Pacific, including the rising popularity of cloud-based ERP systems and increasing adoption of ServiceNow Creator Workflows. For more insights into the top challenges faced by ServiceNow clients in Asia Pacific, plus ISG's advice for addressing them, see the ISG Provider Lens™ Focal Points briefing here. The 2025 ISG Provider Lens™ ServiceNow Ecosystem Partners report for Asia Pacific evaluates the capabilities of 31 providers across three quadrants: ServiceNow Consulting and Implementation Services, ServiceNow Managed Services and Innovation on ServiceNow. The report names Accenture, Capgemini, Cognizant, Deloitte, DXC Technology, Fujitsu, HCLTech, Infosys, NTT DATA, TCS and Wipro as Leaders in all three quadrants. It names AC3 as a Leader in two quadrants and Atos, Kyndryl and Tech Mahindra as Leaders in one quadrant each. In addition, Inmorphis is named as a Rising Star — a company with a "promising portfolio" and "high future potential" by ISG's definition — in two quadrants. Coforge is named as a Rising Star in one quadrant. A customized versions of the report is available from Fujitsu. In the area of customer experience, HCLTech is named the global ISG CX Star Performer for 2024 among ServiceNow ecosystem providers. HCLTech earned the highest customer satisfaction scores in ISG's Voice of the Customer survey, part of the ISG Star of Excellence™ program, the premier quality recognition for the technology and business services industry. The 2025 ISG Provider Lens™ ServiceNow Ecosystem Partners report for Asia Pacific is available to subscribers or for one-time purchase on this webpage. About ISG Provider Lens™ Research The ISG Provider Lens™ Quadrant research series is the only service provider evaluation of its kind to combine empirical, data-driven research and market analysis with the real-world experience and observations of ISG's global advisory team. Enterprises will find a wealth of detailed data and market analysis to help guide their selection of appropriate sourcing partners, while ISG advisors use the reports to validate their own market knowledge and make recommendations to ISG's enterprise clients. The research currently covers providers offering their services globally, across Europe, as well as in the U.S., Canada, Mexico, Brazil, the U.K., France, Benelux, Germany, Switzerland, the Nordics, Australia and Singapore/Malaysia, with additional markets to be added in the future. For more information about ISG Provider Lens research, please visit this webpage. About ISG ISG (Nasdaq: III) is a global AI-centered technology research and advisory firm. A trusted partner to more than 900 clients, including 75 of the world's top 100 enterprises, ISG is a long-time leader in technology and business services that is now at the forefront of leveraging AI to help organizations achieve operational excellence and faster growth. The firm, founded in 2006, is known for its proprietary market data, in-depth knowledge of provider ecosystems, and the expertise of its 1,600 professionals worldwide working together to help clients maximize the value of their technology investments. View source version on Contacts Press Contacts: Will Thoretz, ISG+1 203 517 Julianna Sheridan, Matter Communications for ISG+1 978-518-4520isg@
Business Wire
06-05-2025
- Business
- Business Wire
ServiceNow Grows in Asia Pacific as Firms Streamline Workflows
SYDNEY--(BUSINESS WIRE)--Enterprise adoption of ServiceNow is surging in Asia Pacific as companies in the region embark on digital transformation and workflow modernization initiatives, according to a new research report published today by Information Services Group (ISG) (Nasdaq: III), a global AI-centered technology research and advisory firm. Companies of all sizes in Asia Pacific are transforming their workflows to remain competitive. A growing number of them view ServiceNow as a strategic partner in those efforts. Share The 2024 ISG Provider Lens™ ServiceNow Ecosystem Partners report for Asia Pacific finds that the use of ServiceNow has grown over the last 12 months as the company has aggressively invested in the region. Global service integrators are also expanding their consulting and implementation offerings to meet local regulatory, cultural and market requirements. 'Companies of all sizes in Asia Pacific are transforming their workflows to remain competitive,' said Michael Gale, partner and regional leader, ISG Asia Pacific. 'A growing number of them view ServiceNow as a strategic partner in those efforts.' Enterprises in Asia Pacific are working with ServiceNow and its ecosystem partners to control costs, enhance productivity and improve customer experience, the report says. They seek providers to help them implement ServiceNow modules, including IT service management, HR service delivery and customer service management, and reach long-term goals such as aligning platform roadmaps with business strategies. As companies in the region adopt or modernize ERP platforms as part of broad digital transformations, many are using solutions from ServiceNow and its ecosystem providers, ISG says. Manufacturing, retail, healthcare and financial services companies are using ERP systems to optimize operations and increase productivity, and ServiceNow uses its close association with leading ERP vendors to help companies maximize the value of those platforms. Companies are also turning to ServiceNow service partners for AI-driven automation of ERP processes and data flows across departments. ServiceNow has a key role in IT vendor and platform consolidation, a rising trend among Asia Pacific enterprises, the report says. Managing compliance with diverse regulations across the region is a growing challenge for organizations that need to manage multiple vendors and platforms. Service providers are advocating ServiceNow as a unified platform to increase efficiency, improve decision-making and increase data and process visibility. Large companies in Asia Pacific are implementing ServiceNow CX suites to address a growing need for better customer experience, ISG says. CX ratings are declining in the region due to issues such as long hold times, while CX is becoming more critical for brand reputation. Enterprises are working with providers to integrate AI-enabled features, such as predictive recommendations and AI agents, to streamline and speed up customer service processes. 'Enterprises in Asia Pacific are under pressure to modernize workflows without adding cost or complexity,' said Jan Erik Aase, partner and global leader, ISG Provider Lens Research. 'Service providers help them take advantage of ServiceNow's broad-based management capabilities.' The report also examines other trends affecting the ServiceNow ecosystem in Asia Pacific, including the rising popularity of cloud-based ERP systems and increasing adoption of ServiceNow Creator Workflows. For more insights into the top challenges faced by ServiceNow clients in Asia Pacific, plus ISG's advice for addressing them, see the ISG Provider Lens™ Focal Points briefing here. The 2025 ISG Provider Lens™ ServiceNow Ecosystem Partners report for Asia Pacific evaluates the capabilities of 31 providers across three quadrants: ServiceNow Consulting and Implementation Services, ServiceNow Managed Services and Innovation on ServiceNow. The report names Accenture, Capgemini, Cognizant, Deloitte, DXC Technology, Fujitsu, HCLTech, Infosys, NTT DATA, TCS and Wipro as Leaders in all three quadrants. It names AC3 as a Leader in two quadrants and Atos, Kyndryl and Tech Mahindra as Leaders in one quadrant each. In addition, Inmorphis is named as a Rising Star — a company with a 'promising portfolio' and 'high future potential' by ISG's definition — in two quadrants. Coforge is named as a Rising Star in one quadrant. A customized versions of the report is available from Fujitsu. In the area of customer experience, HCLTech is named the global ISG CX Star Performer for 2024 among ServiceNow ecosystem providers. HCLTech earned the highest customer satisfaction scores in ISG's Voice of the Customer survey, part of the ISG Star of Excellence™ program, the premier quality recognition for the technology and business services industry. The 2025 ISG Provider Lens™ ServiceNow Ecosystem Partners report for Asia Pacific is available to subscribers or for one-time purchase on this webpage. About ISG Provider Lens™ Research The ISG Provider Lens™ Quadrant research series is the only service provider evaluation of its kind to combine empirical, data-driven research and market analysis with the real-world experience and observations of ISG's global advisory team. Enterprises will find a wealth of detailed data and market analysis to help guide their selection of appropriate sourcing partners, while ISG advisors use the reports to validate their own market knowledge and make recommendations to ISG's enterprise clients. The research currently covers providers offering their services globally, across Europe, as well as in the U.S., Canada, Mexico, Brazil, the U.K., France, Benelux, Germany, Switzerland, the Nordics, Australia and Singapore/Malaysia, with additional markets to be added in the future. For more information about ISG Provider Lens research, please visit this webpage. About ISG ISG (Nasdaq: III) is a global AI-centered technology research and advisory firm. A trusted partner to more than 900 clients, including 75 of the world's top 100 enterprises, ISG is a long-time leader in technology and business services that is now at the forefront of leveraging AI to help organizations achieve operational excellence and faster growth. The firm, founded in 2006, is known for its proprietary market data, in-depth knowledge of provider ecosystems, and the expertise of its 1,600 professionals worldwide working together to help clients maximize the value of their technology investments.
Yahoo
24-04-2025
- Business
- Yahoo
Cloud Adoption Accelerates SAP S/4HANA Demand in Asia Pacific
Companies embark on clean-slate deployments as part of digital transformations for efficiency, competitiveness, ISG Provider Lens™ report says SYDNEY, April 23, 2025--(BUSINESS WIRE)--A growing number of enterprises in Asia Pacific are adopting SAP S/4HANA, especially in greenfield implementations, according to a new research report published today by Information Services Group (ISG) (Nasdaq: III), a global AI-centered technology research and advisory firm. The ISG Provider Lens™ SAP Ecosystem report for Asia Pacific finds that the region is becoming a growth market for SAP, with many companies implementing S/4HANA as part of larger digital transformations. Research by ISG has found that global enterprise S/4HANA adoption has been relatively cautious and slow. Most of the growth in Asia represents greenfield projects, in which organizations build completely new SAP implementations on S/4HANA. This is especially true in the Association of Southeast Asian Nations (ASEAN) region, ISG says. "SAP is at the forefront of digital transformation in Asia Pacific," said Michael Gale, partner, ISG. "Major enterprises across the region are embracing S/4HANA as they move to the cloud to increase operational efficiency and maintain competitive advantage." Cloud use is gaining momentum in Asia Pacific as companies seek more flexible, scalable infrastructure to respond to market changes, the report says. Most prefer private clouds, except in Australia and New Zealand, where public cloud adoption is slightly more prevalent, the report says. This trend has created many opportunities for greenfield SAP implementations, which allow companies to begin with a clean slate as they deploy S/4HANA. Companies in Asia Pacific are focusing on transforming systems from the ground up to meet modern business requirements and integrate advanced technologies, ISG says. Manufacturing still dominates the SAP landscape in the region, but there are signs of strong growth in other sectors, including healthcare, pharmaceuticals, consumer goods, retail and energy. Many Asia Pacific enterprises are carrying out deployments through the RISE with SAP and GROW with SAP programs, the report says. These allow organizations to tailor their cloud strategies while benefiting from scalability, cost optimization and innovation. Demand for managed cloud services for SAP ERP is also rising as companies seek to optimize cloud operations while staying focused on business goals. Many enterprises in the region are embracing SAP Application Management Services (AMS), especially for AIOps systems that can resolve issues without human intervention, ISG says. Midsize enterprises in the region are adopting SAP solutions that include generative AI tools for streamlining processes, automating routine tasks and improving decision-making. "Though Asia Pacific is diverse, SAP adoption is on the upswing in most markets," said Jan Erik Aase, partner and global leader, ISG Provider Lens Research. "Enterprises are engaging service providers that understand their local cultures and regulatory regimes to build SAP environments for sustainable growth." The report also examines other SAP trends in Asia Pacific, including specific adoption patterns in India, ASEAN and other parts of the region. For more insights into the SAP-related challenges of Asia Pacific enterprises, along with ISG's advice for overcoming them, see the ISG Provider Lens™ Focal Points briefing here. The ISG Provider Lens™ SAP Ecosystem report for Asia Pacific evaluates the capabilities of 39 providers across four quadrants: SAP S/4HANA System Transformation — Large Accounts, SAP S/4HANA System Transformation — Midmarket, SAP Application Managed Services and Managed Cloud Services for SAP ERP. The report names Accenture, Capgemini, DXC Technology, HCLTech, Infosys, TCS and Wipro as Leaders in three quadrants each. It names IBM and Tech Mahindra as Leaders in two quadrants each. Atos, Birlasoft, Hexaware, Hitachi Digital Services, KaarTech and NTT DATA are named as Leaders in one quadrant each. In addition, Hitachi Digital Services and Tech Mahindra are named as Rising Stars — companies with a "promising portfolio" and "high future potential" by ISG's definition — in one quadrant each. In the area of customer experience, Wipro is named the global ISG CX Star Performer for 2024 among SAP Ecosystem APAC providers. Wipro earned the highest customer satisfaction scores in ISG's Voice of the Customer survey, part of the ISG Star of Excellence™ program, the premier quality recognition for the technology and business services industry. The ISG Provider Lens™ SAP Ecosystem report for Asia Pacific is available to subscribers or for one-time purchase on this webpage. About ISG Provider Lens™ Research The ISG Provider Lens™ Quadrant research series is the only service provider evaluation of its kind to combine empirical, data-driven research and market analysis with the real-world experience and observations of ISG's global advisory team. Enterprises will find a wealth of detailed data and market analysis to help guide their selection of appropriate sourcing partners, while ISG advisors use the reports to validate their own market knowledge and make recommendations to ISG's enterprise clients. The research currently covers providers offering their services globally, across Europe, as well as in the U.S., Canada, Mexico, Brazil, the U.K., France, Benelux, Germany, Switzerland, the Nordics, Australia and Singapore/Malaysia, with additional markets to be added in the future. For more information about ISG Provider Lens research, please visit this webpage. About ISG ISG (Nasdaq: III) is a global AI-centered technology research and advisory firm. A trusted partner to more than 900 clients, including 75 of the world's top 100 enterprises, ISG is a long-time leader in technology and business services that is now at the forefront of leveraging AI to help organizations achieve operational excellence and faster growth. The firm, founded in 2006, is known for its proprietary market data, in-depth knowledge of provider ecosystems, and the expertise of its 1,600 professionals worldwide working together to help clients maximize the value of their technology investments. View source version on Contacts Press: Will Thoretz, ISG+1 203 517 Julianna Sheridan, Matter Communications for ISG+1 978 518 4520isg@
Yahoo
30-03-2025
- Business
- Yahoo
ISG Announces 2025 ISG Paragon Awards™ ANZ Finalists
Program spotlights innovative approaches that leverage digital technology and new operating models to drive business success SYDNEY, March 30, 2025--(BUSINESS WIRE)--Information Services Group (ISG) (Nasdaq: III), a global AI-centered technology research and advisory firm, today announced the finalists for the 2025 ISG Paragon Awards™ ANZ, which recognize innovative sourcing partnerships that help enterprises leverage technology to make a significant and lasting impact on their businesses. A total of 45 nominations were submitted for the ANZ program, which started in 2010 and is now in its fifteenth year. Winners in each category will be selected by an independent judge and announced at a gala awards dinner on Thursday, May 8, 2025, at the Grand Hyatt Melbourne. Here are the finalists for the 2025 awards: Excellence: Outstanding delivery by a service provider LAB3 Pty Ltd with Viva Energy Australia Pty Ltd Genpact Australia Pty Ltd with AMP Limited WNS Global Services (Australia) Pty Ltd with Flight Centre Travel Group (FCTG) Innovation: Imagination and entrepreneurial spirit in helping organizations future-proof their businesses and better serve clients Unisys Australia Pty Limited with NSW Department of Communities and Justice HCL Technologies Limited with Commonwealth Bank of Australia Coforge Limited with Argyle Insurance Pty Ltd Transformation: The successful transformation of an organization or key business function PwC Australia with AMP Limited Comviva Technologies (Australia) Pty Ltd with Spark New Zealand Ltd Tech Mahindra Limited with Brighter Super Sustainability: Exceptional implementations of digital sustainability strategies and initiatives HCL Technologies Limited with Water NSW Coforge Limited with NSW Environment Protection Authority AI Pacesetter: Substantial business impact through the adoption of AI Tata Consultancy Services Limited with Foxtel Management Pty Ltd Coforge Limited with Coles Supermarkets Australia Pty Ltd DXC Technology Australia Pty Limited with DXC Insurance Solutions Australia Pty Ltd Partnership of the Year: Partnerships that demonstrate seamless collaboration, leverage each other's strengths and adapt together to achieve shared objectives UST Global Australia Pty Ltd with Equifax Australia Pty Ltd Tech Mahindra with Optus Mobile Pty Ltd Wipro Technologies Australia Pty Ltd with AusNet Services Tata Consultancy Services Limited with Colonial First State (CFS) "Congratulations to the finalists of the ISG Paragon Awards ANZ for building partnerships that offer clients key expertise and enable them to field new technology solutions," said Michael Gale, partner and regional leader, ISG Asia Pacific. "Our finalists' sourcing approaches mitigated risks, managed costs and engineered growth over the past year, and we celebrate their success." The 2025 ISG ANZ Paragon Awards celebrate the evolution of the sourcing industry through the application of new sourcing approaches, AI and digital technology. Full details are available here. About ISG ISG (Nasdaq: III) is a global AI-centered technology research and advisory firm. A trusted partner to more than 900 clients, including 75 of the world's top 100 enterprises, ISG is a long-time leader in technology and business services that is now at the forefront of leveraging AI to help organizations achieve operational excellence and faster growth. The firm, founded in 2006, is known for its proprietary market data, in-depth knowledge of provider ecosystems, and the expertise of its 1,600 professionals worldwide working together to help clients maximize the value of their technology investments. View source version on Contacts Press Contacts:Will Thoretz, ISG+1 203 517 Julianna Sheridan, Matter Communications for ISG+1 978 518 4520isg@
