Latest news with #Microsoft365
Malaysian Reserve
2 days ago
- Business
- Malaysian Reserve
Signeasy expands mid-market capabilities while staying true to its brand promise of simplicity and customer delight
Introduces AI-powered contract review and summarization, bulk send, SMS signatures, and enhanced security for contract management and automation. DALLAS, May 28, 2025 /PRNewswire/ — Recognizing the growing demand among mid-sized businesses for a contract management solution that is both powerful and easy to use, Signeasy today announced news of its strategic expansion into the mid-market segment. Building on its reputation for simplicity and exceptional customer delight, Signeasy has introduced features tailored for mid-market needs, including AI-powered contract insights, bulk sending, SMS-based signatures, and enterprise-grade security features such as digital signature certificates, single sign-on (SSO), and advanced user management controls for document visibility and access. 'As mid-sized businesses scale, they require solutions that are seamless, reliable, and ready to grow alongside them without added complexity or costs', said Sunil Patro, Founder and CEO of Signeasy. 'Signeasy's enhanced mid-market capabilities reflect our commitment to making contract management effortless and accessible for growing companies through a cost-effective solution.' Bridging the gap in contract management Although mid-market companies form the backbone of many industries, they are often underserved when it comes to software solutions that combine sophistication with simplicity and security. Many still rely on outdated processes — email chains, manual approvals, and shared folders — that slow down operations and increase compliance risks. Enterprise tools, while robust, often require heavy IT lift, come with high implementation costs, and lack the flexibility needed for dynamic teams. Signeasy addresses these challenges with: Enterprise-grade security: Ensure trust and compliance with tamper-proof Trust Seals, Single Sign-On (SSO), and two-factor authentication (2FA). Additionally, role-based permissions, document visibility settings, and audit logs give organizations full control over document access, tracking, and security. AI-powered insights: Accelerate contract review and manage risks better with AI-generated contract summaries, key term extraction, intelligent Q&A, and renewal reminders — freeing teams from manual work and reducing turnaround time. Centralized document management: Streamline contract execution at scale with cloud storage integration, document editing, bulk send, and SMS-based signature requests — combining convenience and automation. Secure and organized folders help businesses manage signed contracts for quick retrieval and better compliance oversight. These updates are built to integrate smoothly with tools mid-market companies already use, such as Google Workspace, Microsoft 365, and popular CRMs — removing barriers to adoption and reducing training time. With these enhancements, Signeasy is redefining contract management for both small and mid-sized businesses, empowering them to operate more efficiently, reduce risk, and scale with confidence. For more information, visit About Signeasy Signeasy is an AI-powered eSignature and contract management platform that enables businesses to prepare, sign, track, and manage contracts with speed and simplicity. With intelligent workflows, seamless integrations with Google Workspace, Microsoft 365, and HubSpot, and advanced security features, Signeasy helps over 48,000 businesses accelerate operations and boost productivity. Visit to learn more. CONTACT: Dhivya Venkatesan, dhivyav@
Malaysian Reserve
2 days ago
- Business
- Malaysian Reserve
Crow Canyon Software Unveils AI-Driven NITRO Help Desk 3.5 with Advanced Agentic Framework
BENICIA, Calif., May 28, 2025 /PRNewswire/ — Crow Canyon Software is excited to announce the launch of NITRO Help Desk 3.5, now powered by an intelligent AI agentic framework that redefines how IT support teams handle requests, automate responses, and deliver faster resolutions. This release marks a pivotal step in Crow Canyon's mission to bring practical, AI-powered automation to everyday help desk operations. 'Our goal was to create AI tools that actually make life easier for both technicians and end users,' said Scott Restivo, CEO of Crow Canyon Software. 'With NITRO Help Desk 3.5, we've gone beyond buzzwords and built a real working framework of agents that saves time, improves accuracy, and enhances the entire support experience.' Introducing the Agentic Framework: Four AI Agents Working in Harmony The cornerstone of this release is a newly developed agentic framework made up of a suite of four collaborative AI agents, each with a distinct role in improving service delivery: Knowledge Agent KB Copilot offers instant, relevant suggestions from the knowledge base. AI Solution Generator assists technicians by drafting possible resolutions. 1st Responder Agent AI-based Routing, Categorization, and Prioritization ensure tickets get to the right person, fast. AI-generated First Response Emails provide requesters with timely, informative replies. Ticket Agent Ticket Summarization condenses conversations and notes into a clear overview. Sentiment Analysis identifies urgency and tone for smarter prioritization. Email Agent Auto-Generated Replies reduce turnaround on common queries. AI-Assisted Responses help staff reply quickly and accurately. Together, these agents form an intelligent, integrated system that lightens the load on help desk teams while giving end users a faster, more seamless experience. AI with Purpose Unlike generic AI add-ons, the agentic framework in NITRO Help Desk 3.5 is purpose-built for the realities of IT support. The agents don't just retrieve content—they think through workflows, anticipate needs, and take action where it matters most. From routing and resolution to response and reporting, the system is designed to complement human expertise and reduce repetitive tasks, allowing support teams to scale without sacrificing quality. Availability The AI-powered features of NITRO Help Desk 3.5 are available now for Microsoft 365 and SharePoint Online customers. About Crow Canyon Software Crow Canyon Software has been developing intelligent, Microsoft-based business applications for over 25 years. With a focus on automation, digital transformation, and AI, the company's NITRO platform helps organizations streamline IT service management and drive better business outcomes.
Yahoo
2 days ago
- Business
- Yahoo
Crow Canyon Software Unveils AI-Driven NITRO Help Desk 3.5 with Advanced Agentic Framework
BENICIA, Calif., May 28, 2025 /PRNewswire/ -- Crow Canyon Software is excited to announce the launch of NITRO Help Desk 3.5, now powered by an intelligent AI agentic framework that redefines how IT support teams handle requests, automate responses, and deliver faster resolutions. This release marks a pivotal step in Crow Canyon's mission to bring practical, AI-powered automation to everyday help desk operations. "Our goal was to create AI tools that actually make life easier for both technicians and end users," said Scott Restivo, CEO of Crow Canyon Software. "With NITRO Help Desk 3.5, we've gone beyond buzzwords and built a real working framework of agents that saves time, improves accuracy, and enhances the entire support experience." Introducing the Agentic Framework: Four AI Agents Working in Harmony The cornerstone of this release is a newly developed agentic framework made up of a suite of four collaborative AI agents, each with a distinct role in improving service delivery: Knowledge Agent KB Copilot offers instant, relevant suggestions from the knowledge base. AI Solution Generator assists technicians by drafting possible resolutions. 1st Responder Agent AI-based Routing, Categorization, and Prioritization ensure tickets get to the right person, fast. AI-generated First Response Emails provide requesters with timely, informative replies. Ticket Agent Ticket Summarization condenses conversations and notes into a clear overview. Sentiment Analysis identifies urgency and tone for smarter prioritization. Email Agent Auto-Generated Replies reduce turnaround on common queries. AI-Assisted Responses help staff reply quickly and accurately. Together, these agents form an intelligent, integrated system that lightens the load on help desk teams while giving end users a faster, more seamless experience. AI with Purpose Unlike generic AI add-ons, the agentic framework in NITRO Help Desk 3.5 is purpose-built for the realities of IT support. The agents don't just retrieve content—they think through workflows, anticipate needs, and take action where it matters most. From routing and resolution to response and reporting, the system is designed to complement human expertise and reduce repetitive tasks, allowing support teams to scale without sacrificing quality. Availability The AI-powered features of NITRO Help Desk 3.5 are available now for Microsoft 365 and SharePoint Online customers. About Crow Canyon Software Crow Canyon Software has been developing intelligent, Microsoft-based business applications for over 25 years. With a focus on automation, digital transformation, and AI, the company's NITRO platform helps organizations streamline IT service management and drive better business outcomes. SOURCE Crow Canyon Software
Forbes
2 days ago
- Business
- Forbes
A Right Way For Tech Companies To Kill Or Shrink Nonprofit Programs?
As a business-building strategy or a type of corporate philanthropy (or in many cases a bit of both), numerous tech companies offer nonprofits free or discounted access to their products. Often that is a budget-stretching good thing for beneficiaries, but it's not without its complications as a move by Microsoft this month changing the terms of such a program demonstrated. In mid-May Microsoft sent an email to impacted nonprofits that it was discontinuing elements of a 12-year-old program providing nonprofits with free licenses for certain versions of its 365 productivity program. If that description sounds complicated it's because the move was complicated. It would be much easier to describe the change if Microsoft was simply killing the program and all beneficiaries would soon have to pay for tools they had received for free. That is not the case. For purposes of this post, it is sufficient to say that 1) Microsoft is doing away with grants for licenses of a version of 365 that allowed up to 10 of a nonprofit group's employees to work easily offline and online and 2) Microsoft is still offering free access for up to 300 of an organization's employees to a different, purely cloud-based version of 365 as well as discounted nonprofit access to other products. The anger this move unleashed focuses primarily on the way it was handled rather than Microsoft's right to make changes. Leading the protests is George Weiner, founder of Whole Whale, a digital marketing agency for nonprofits and former chief technology officer of 'When trillion-dollar companies treat nonprofit infrastructure as disposable, it signals to every tech giant that social responsibility is negotiable,' said Weiner. Weiner estimates that 400,000 nonprofits take advantage of this program and that the terms of tens of thousands of licenses per month will be downgraded starting in July. For those whose licenses expire in July that means the May announcement gave them only a few months to develop strategies to adjust to the changes. Some small nonprofits or groups that work in areas with poor internet access may have to pay Microsoft monthly per employee fees to maintain access to offline capabilities that they formerly received for free, according to Weiner. In a recent video podcast, Weiner criticized this move by Microsoft as 'nickel and diming nonprofits while they are down.' This is far from the first time that tech giants have created problems of change management or expense for nonprofits by altering generous programs the groups had come to rely on. Two examples: It is perhaps unfortunate, but inevitable that companies will pare back programs that benefit nonprofits. Most important, Weiner contends, is that they do so thoughtfully so that nonprofits have the time and support they need to adjust. Weiner suggests that companies provide at least six months of advanced warning for minor changes and 12-to-18 months for major moves. 'Nonprofits operate on annual budget cycles and need time to plan,' he said. Bigger picture, Weiner argues that 'If you're going to offer something free to nonprofits, either commit to it long-term with clear sustainability plans, or don't do it at all. Microsoft had this program since 2013 - nonprofits built their entire infrastructure around it.' Long-term free access to products builds dependency, Weiner said, so he suggests that companies provide at least 1 month of notice for each year that free access is provided.
Yahoo
2 days ago
- Business
- Yahoo
Context gets $11M to build an AI-powered office suite
Context, a startup building an AI-powered office suite, on Wednesday announced that it raised $11 million in a seed round led by Lux Capital with participation from Qualcomm Ventures and General Catalyst. The round, which brings the company's total raised to around $15.75 million, values Context at $70 million. Founder Joseph Semrai, a Thiel Fellow, started working on Context in 2024 after he realized that current digital office suites are not well suited to take advantage of AI models. "[W]e have a bunch of disparate applications that aren't necessarily built keeping the power of [AI models] in mind," Semrai told TechCrunch in a phone interview. "We want to take advantage of the fact that [models] can understand large context windows and use multiple applications at the same time to get the best result." Over the past few years, many startups in the productivity and browsing space have made user interface changes to adopt a chat-forward experience, largely thanks to the rise of AI-powered chatbots like ChatGPT. Semrai thinks that Context, which is similarly chat-focused, can be a powerful tool for workers using an office suite, similar to how Cursor has become a useful application for programmers. Office suite makers like Google and Microsoft have infused AI into their applications. Canva, which has been in the creative space historically, is also designing products that suit all kinds of office work with AI at the center. Notion, meanwhile, is building an enterprise workplace with an AI search and research mode. Many of these products offer connectors to third-party applications. But Semrai said that while connecting to sources and retrieving data is becoming commoditized, new-age tools don't always deliver capabilities that help with analysis. That, he said, is where Context comes in — it's designed to make it easier for users to reason over the data they fetch from various sources and make decisions based on that. Context has a simple interface with a chat box in the center. You can ask the AI tool to perform research derived from your documents, integrations, and web knowledge. You can then ask it to convert all this to a document, spreadsheet, or presentation, while continuing to interact with it to generate different artifacts. Context also offers a Python interpreter to let you run code. The goal isn't necessarily replacing a fully-featured office suite like Microsoft 365. Rather, Context is going after a market not well-served by the current crop of tools, according to Semrai. For example, unlike many AI-powered data analysis products, Context will soon be able to work offline, enabling simple analysis and document drafting based on existing data and documents via Context's desktop client. Users can try out Context for free with 50 credits, one workspace, and 10 team members. Alternatively, they can pay $20 per month to get 2,000 credits with no limits on workspaces and team members. This article originally appeared on TechCrunch at
