Latest news with #Microsoft365CopilotChat
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Business Standard
15-07-2025
- Business
- Business Standard
San Francisco rolls out Microsoft's AI tools to 30,000 govt workers
The city of San Francisco, on the west coast of the United States, has announced the rollout of AI-powered tools to nearly 30,000 public sector employees. This marks one of the largest and most ambitious government-level adoptions of artificial intelligence (AI) in the world. San Francisco's Mayor, Daniel Lurie, confirmed on Monday (local time) that employees across all city departments, including healthcare workers, social service staff, and administrative personnel, will now have access to Microsoft 365 Copilot Chat, an AI assistant powered by OpenAI's GPT-4o model. This tool will help reduce time spent on routine administrative tasks like data analysis, drafting reports, and translating content into over 40 languages. With this move, San Francisco aims to boost efficiency and allow workers to spend more time directly serving residents. 'San Francisco is the global home of AI, and now we're putting that innovation to work,' said Mayor Lurie. 'We're showing the world how governments can use technology to deliver better results.' What is Microsoft Copilot Chat? Microsoft 365 Copilot Chat is a smart assistant built into popular workplace tools such as Word, Excel, and Outlook. With the help of AI, it can draft emails, summarise long documents, and even help translate languages. These are all repetitive tasks that often consume hours of government workers' time. AI tools helped workers save up to five hours a week, the city found during its six-month pilot programme with 2,000 employees. It was especially effective in 311 public service lines (similar to helplines in India), improving response times for complaints related to waste management, homelessness, and multilingual service needs. The city is now launching a five-week training programme for employees. This includes live workshops, public sector-specific courses, and support from InnovateUS, a nonprofit that focuses on preparing government staff for digital transformation. Security and ethics top priorities in AI adoption The platform will run on Microsoft's secure government cloud, with strict data protection measures. Updated AI guidelines, released on July 8, ensure that all AI use remains transparent and responsible. Every department must disclose how it is using AI, and staff remain accountable for any AI-generated content they share. 'AI is here, and San Francisco is meeting the moment,' said Michael Makstman, the city's Chief Information Officer. 'We're not just talking about innovation—we're doing it responsibly and at scale.' How is the govt adapting artificial intelligence? San Francisco is also applying AI in other areas like: - Improving traffic safety through predictive analytics - Connecting homeless individuals with services faster - Simplifying permit approvals, similar to India's building and trade license processes The city plans to build on feedback from employees to improve AI tools over time. It hopes to set an example for governments leveraging AI. 'As our city and the world embrace AI technology, San Francisco is setting the standard for how local government can responsibly do the same,' Mayor Lurie said. OpenAI offer custom AI This development also comes at a time when OpenAI, the creator of GPT-4o, has begun offering highly customised AI services starting at $10 million, with early clients including the US Department of Defence and Southeast Asia's super app Grab. As part of this strategy, OpenAI is embedding forward-deployed engineers (within organisations to tailor GPT-4o to specific needs, ranging from workflow automation to advanced chatbots. This shift places OpenAI in direct competition with established consulting giants like Palantir and Accenture.
CNBC
14-07-2025
- Business
- CNBC
San Francisco rolls out Microsoft's Copilot AI for 30,000 city workers
San Francisco Mayor Daniel Lurie announced Monday that generative artificial intelligence will be available to 30,000 workers across the city's government, leaning into the city's role as a leader in AI. The city will use Microsoft 365 Copilot Chat, powered by OpenAI's GPT-4o, for employees like nurses and social workers to improve city services. "It's going to allow us to use LLMs and produce faster response times," Lurie said. Lurie's administration said the move will make San Francisco one of the world's largest local governments to leverage AI. City hall said Copilot will be made across its departments to tackle administrative work like data analytics and drafting reports, giving workers more time to respond to residents. The move comes after a six-month test involving more than 2,000 city workers that showed generative AI gave them productivity gains of up to five hours weekly. Lurie said the city used the 311 city services line as a test case that showed ways to improve service times for things like trash, homeless encampments and language translation. "We have over 42 languages spoken here in San Francisco," he said. "We don't always have enough translators to do all that. The AI tool is going to help us do that in seconds." While San Francisco is home to AI leaders from Anthropic to OpenAI and more, the city is relying on AI technology that will be available under its existing license with Microsoft, coming at no additional cost to the city, the mayor's office said. Lurie said he wants San Francisco to be "a beacon for cities around the globe on how they use this technology, and we're going to show the way."
Business Wire
05-05-2025
- Business
- Business Wire
Kore.ai Forges Strategic Partnership with Microsoft to Accelerate Enterprise AI Transformation
ORLANDO, Fla.--(BUSINESS WIRE)-- a global leader in enterprise conversational and generative AI, today announced a Strategic Partnership Agreement with Microsoft, expanding its deep integration with Microsoft's cloud and AI ecosystem. The partnership brings together advanced agent platform and purpose-built business solutions with Microsoft's hyperscale infrastructure and AI services, enabling global enterprises to adopt AI at speed, scale, and enterprise-grade security. has announced a Strategic Partnership Agreement with Microsoft, expanding its deep integration with Microsoft's cloud and AI ecosystem to accelerate enterprise AI adoption. Share As an Azure IP Co-sell Ready partner, the collaboration aims to deliver several strategic integrations with Azure AI Foundry, Microsoft Teams, Microsoft 365 Copilot, and Microsoft Copilot Studio—delivering a "Better Together" strategy that meets enterprises where they work, communicate, and operate. The partnership will help enable enterprises to seamlessly deploy Agent platform and pre-built business solutions within their Microsoft environments and empower employees with AI agents where they work most. A Better Together Strategy for the AI-Powered Enterprise The collaboration delivers several strategic integrations: AI for Work + Microsoft 365 Copilot Chat: With Microsoft 365 Copilot Chat as the front-end interface, AI for Work powers the back-end with enterprise search, contextual understanding, and domain-specific agents (for HR, IT, recruiting) and custom citizen agent capabilities. This combination personalizes the employee experience, boosts productivity, and enables powerful enterprise search—all within the familiar Microsoft 365 Copilot and Teams interface. Agent Interoperability: Agents built on the Agent Platform can interoperate with agents built on Microsoft Copilot Studio, allowing them to be accessed seamlessly via Copilot Chat or Microsoft Teams. This furthers the creation of a seamless agent ecosystem across the enterprise. Azure AI Foundry & No-Code/Pro-Code Development: Agent platform is integrated with Azure AI Foundry and infrastructure services. This helps enable enterprises to build, deploy, and customize agents in a no-code/pro-code environment, accelerating the development and rollout of intelligent, agentic solutions. AI for Service + Microsoft Dynamics 365: AI for Service integrates with Dynamics 365 CRM, Contact Center and customer service tools to help drive digital and voice automation to drive higher containment. The solution can be hosted on Microsoft Azure, helping ensure it meets enterprise-grade requirements for scale, privacy, compliance, and governance. AI for Process + Microsoft Power Automate: extends Power Automate with its agentic capabilities, allowing enterprises to move beyond task automation into intelligent, decision-aware process orchestration. 'Our strategic partnership with Microsoft marks a significant milestone in mission to make enterprise AI accessible, scalable, and impactful, helping enterprises reimagine their business operations with AI,' said Raj Koneru, Founder and CEO, 'By integrating deeply with Microsoft technologies, we're empowering customers to unify AI-driven collaboration, automation, and service delivery into one intelligent enterprise layer, delivered securely and at scale—ultimately accelerating their journey from AI experimentation to enterprise-wide transformation.' Several solutions are already available on the Azure Marketplace for streamlined procurement and deployment. As part of this agreement, will continue to innovate and go to market with Microsoft through the Azure Co-sell Program. Puneet Chandok, President, Microsoft India and South Asia said, "Our strategic partnership with marks a significant milestone in our mission to accelerate enterprise AI transformation. By integrating advanced conversational and GenAI capabilities with Microsoft's robust cloud and AI services, we are enabling enterprises to adopt AI at scale and with enterprise-grade security. This collaboration will empower businesses to streamline their operations, enhance productivity, and drive innovation across key sectors.' This collaboration reflects a shared vision to empower enterprises with flexible, interoperable, and human-centered AI—one that not only delivers productivity gains but transforms how work happens across the organization. To learn more about Microsoft-integrated solutions, visit the Azure Marketplace or contact the team. About is a leading provider of advanced AI with over a decade of experience in helping large enterprises realize business value through the safe and responsible use of AI. It provides comprehensive offerings for AI work, process automation and customer service use cases coupled with an AI agent platform with no-code and pro-code tools for custom development and deployment at enterprise scale. takes an agnostic approach to model, data, cloud and applications used, giving customers freedom of choice. Trusted by over 500 partners and 450 Global 2000 companies, helps them navigate their AI strategy. The company has a strong patent portfolio in the AI space and has been recognized as a leader and an innovator by top analysts. Headquartered in Orlando, has a network of offices in India, the UK, the Middle East, Japan, South Korea, and Europe to support customers globally. Visit to learn more.
