Latest news with #MicrosoftAzureConsumptionCommitment
Techday NZ
13-06-2025
- Business
- Techday NZ
Aiden Technologies now available in Azure Marketplace via MACC
Aiden Technologies is now available as a fully transactable solution within the Microsoft Azure Marketplace and can be acquired through the Microsoft Azure Consumption Commitment (MACC) programme. This development enables organisations using Microsoft Azure to purchase Aiden's Windows endpoint management platform with their existing MACC funds, removing the need for additional budget approvals and accelerating procurement. Procurement streamlined The inclusion of Aiden in the Azure Marketplace and its eligibility for MACC aims to address a significant challenge faced by enterprise IT teams - procurement delays caused by complex budget cycles and approval processes. By transacting through existing Azure agreements, organisations can implement Aiden without having to wait for internal budget cycles or undergo additional vendor onboarding processes. "Getting started with Aiden just got even easier," said Joshua Aaron, CEO of Aiden Technologies. "By becoming MACC-eligible in the Azure Marketplace, we're removing procurement roadblocks and helping IT teams take immediate action to improve endpoint management - without waiting on budget cycles or approval chains." Under the MACC programme, enterprise customers commit to a specific budget for Azure services and approved third-party tools. This budget, often allocated at the start of a fiscal period and subject to 'use it or lose it' rules, can now be used to deploy Aiden directly. Many organisations face challenges in spending all their MACC funds before expiration, sometimes resulting in wasted budget. The ability to acquire Aiden through the Azure Marketplace provides an immediate use for these funds, supporting IT operations and enhancing endpoint security. Features of the Aiden platform Aiden Technologies describes its platform as an 'Intelligent Automation' solution for Windows environments, positioned as a managed service from initial provisioning to ongoing patch management, security, and compliance. The solution integrates with deployment tools such as ConfigMgr and Intune and includes several key features designed to automate and simplify endpoint management. The Full-ProvisioningTM feature extends Microsoft Autopilot by automating the deployment of the operating system, applications, policies, tools, and security agents before a user ever logs in. According to the company, this process ensures that each machine is fully configured and validated before first use, eliminating delays and the need for support tickets at login. The Continue Before Logon (CBL) function enables updates to critical software without requiring user interruption. Updates are staged and installed in the background during any reboot, without the need for forced closures, user prompts, or custom scripts. This approach is intended to keep systems secure, reduce non-compliance due to always-on applications, and minimise disruption to workflow. The Aiden platform also provides automated application deployment, maintaining a dynamic catalogue of both commercial and custom software packages. IT teams can define specific requirements for different user or device types, and Aiden manages the delivery, maintenance, and patching processes automatically. Patch management and vulnerability remediation are carried out continuously, removing the need for scheduled patch windows and improving security posture. Aiden also includes drift control and configuration enforcement, where devices are monitored and reset to a prescribed state if deviations occur. For compliance and operational transparency, the solution offers AidenVision, which supplies real-time insights into patching status, software deployment health, and policy compliance, aimed at reducing reliance on manual tracking or ticketing systems. Impact for enterprise IT The availability of Aiden via the Azure Marketplace and MACC is presented as a way to bypass traditional procurement hurdles for enterprise IT teams by allowing solutions to be purchased with existing cloud commitments. This method aims to deliver benefits such as improved endpoint security, reduction in manual operational work, and greater speed in adopting new IT tools. The announcement also notes that Aiden offers its full suite of services – from OS and application deployment to patching and compliance, as well as features to maintain configuration consistency and reduce risks associated with endpoint drift and unpatched software. Organisations using Microsoft Azure can now choose to direct their existing committed spend towards Aiden Technologies' endpoint management and automation platform, integrating it within their IT operations with the aim of reducing procurement time and improving operational outcomes.
Business Wire
09-06-2025
- Business
- Business Wire
CallMiner Collaborates with Microsoft to Enhance Advanced Conversation Analytics Capabilities
WALTHAM, Mass.--(BUSINESS WIRE)-- CallMiner, a leading provider of AI-powered conversation analytics to improve customer experience (CX), today announced its collaboration and integration with Microsoft Dynamics 365 Contact Center. By delivering AI-powered conversation analytics for interactions occurring through Dynamics 365 Contact Center, Microsoft customers can use deep insights to boost customer service representative effectiveness, better understand voice of the customer (VoC), improve proactive issue resolution, and ultimately drive business growth. Dynamics 365 Contact Center offers omnichannel capabilities, including voice and digital channels, interactive voice response (IVR), CRM agnosticism, and more. The integration with CallMiner's industry-leading platform expands these capabilities with deep, post-contact conversation analytics, aimed at helping organizations to optimize service rep quality management and customer engagement strategies. 'Today's modern contact centers are looking for more than just operational support – they're looking for insights that can drive business improvement, from service team performance to customer experience,' said Scott Kendrick, SVP of Strategy, CallMiner. 'Our collaboration with Microsoft demonstrates our joint commitment to advancing how organizations understand and serve their customers. By seamlessly integrating the CallMiner platform with Microsoft Dynamics 365 Contact Center, we're enabling businesses to harness conversation analytics and AI-driven insights in a way that revolutionizes operational efficiency and customer outcomes.' CallMiner's AI-powered conversation analytics platform captures and analyzes omnichannel customer conversations at scale, uncovering challenges and areas of opportunity around business performance, customer intent and journey, service rep behaviors, and more. When combined with Dynamics 365 Contact Center, organizations gain centralized capabilities that meet both contact center infrastructure and business intelligence requirements. 'Microsoft Dynamics 365 Contact Center is transforming how organizations manage their contact centers, with Copilot-first automation and efficiency across channels,' said Alan Ross, Principal Group Manager, Microsoft. 'Through our collaboration with CallMiner, we're taking those benefits and value to the next level, ensuring users gain the conversation and VoC insights needed to improve service representative performance, quality management, customer experience, and enterprise-wide decision making.' Further, CallMiner is Azure Benefit Eligible, allowing organizations to use their Microsoft Azure Consumption Commitment (MACC) to purchase through the Azure Marketplace. This makes it easier than ever for organizations to adopt world-class conversation analytics, while maximizing existing Azure investments. CallMiner will showcase this collaboration at the Customer Contact Week (CCW) conference in Las Vegas, June 9-12, 2025. Visit CallMiner at booth #526 to learn more about the integration or to see a demo. About CallMiner CallMiner is a global leader in AI-powered conversation analytics to improve customer experience (CX). CallMiner delivers the industry's most comprehensive platform to analyze omnichannel customer interactions at scale, combining deep domain expertise with cutting edge AI technology and machine learning. By uncovering better intelligence, CallMiner enables companies to identify areas of opportunity to drive better experiences, ultimately leading to business improvement, growth and transformational change. CallMiner is trusted by the world's leading organizations across all major verticals including technology, media and telecom (TMT), retail, manufacturing, financial services, healthcare, and travel and hospitality. To learn more, visit read the CallMiner blog, or follow us on LinkedIn, Twitter and Facebook.
Yahoo
05-06-2025
- Business
- Yahoo
NexusTek Brings Advanced Managed and Professional Services to the Azure Marketplace
Accelerate innovation, maximize cloud value, and satisfy Azure commits DENVER, June 5, 2025 /PRNewswire/ -- NexusTek, a trusted provider of secure, scalable IT solutions, today announced the availability of its managed and professional services on the Microsoft Azure Marketplace, a premier destination for enterprise-grade cloud solutions. NexusTek's newly listed services address a comprehensive range of cloud priorities—including hybrid infrastructure, DevOps, data and AI, cybersecurity, and IT staffing—empowering organizations to accelerate Azure adoption while maximizing return on investment. With over 600 Microsoft certifications, deep technical expertise, and more than 25 years of experience delivering Microsoft solutions, NexusTek helps today's businesses enhance performance, governance, and operations across complex cloud environments. In addition, NexusTek services support Microsoft Azure Consumption Commitment (MACC) agreements—enabling organizations to leverage Azure-centric technologies to satisfy strategic initiatives while fulfilling existing cloud contracts. "As companies deepen their Azure adoption, they need flexible, proven solutions that meet them wherever they are on their cloud journey," said Hamilton Yu, CEO of NexusTek. "Making our services available through the Azure Marketplace gives customers immediate access to the capabilities they need to optimize, modernize, and scale with confidence." Newly available NexusTek Marketplace services include: Cloud: Hybrid Cloud Managed Services, Cloud Cost Optimization, Azure Cloud Readiness, Cloud Security Posture Assessment, Cloud Foundation and Migration Pathway DevOps: DevOps Modernization, DevOps On-Demand Data and AI: Data & AI Readiness Assessment Staffing: Modern Work Enablement, Expert Staff Augmentation "We're empowering customers to realize the full potential of their cloud investments," said Peter Newton, SVP of Cloud Services at NexusTek. "Whether it's driving cost efficiencies, scaling hybrid environments, or supporting ethical AI adoption, our services are purposefully designed to accelerate value through Azure." To explore NexusTek's services on the Azure Marketplace, visit About NexusTekTrusted by thousands of businesses, NexusTek specializes in providing IT services that include hybrid cloud, cybersecurity, data and AI, managed IT services, and IT consulting. Our comprehensive offerings provide tailored solutions that drive performance, enhance security, and foster growth. We leverage the latest technology and strategic partnerships to deliver proactive, innovative solutions that address your business challenges and support your long-term success. NexusTek Contact: Pavle MajerleNexusTek 877-243-8482info@ View original content to download multimedia: SOURCE NexusTek Sign in to access your portfolio
Business Insider
22-05-2025
- Business
- Business Insider
Legaltech unicorn Harvey has agreed to spend $150 million on Azure over two years, an internal memo shows
Legaltech startup Harvey has agreed to a two-year, $150 million commitment to use Azure cloud services, according to an internal email seen by Business Insider. Jay Parikh, who leads Microsoft's new CoreAI unit, included the deal in an internal memo, writing that his unit "announced expanded partnership with Harvey Al with a 2-year $150M MACC and $3.5M unified expansion." Parikh joined Microsoft in October to lead a new engineering group responsible for building its artificial-intelligence tools. Microsoft declined to comment, and Harvey declined to comment on the agreement. MACC, or Microsoft Azure Consumption Commitment, is an agreement customers make to spend a specific amount on Azure for a period of time, often for a discount. Harvey, which builds chatbots and agents tailored for legal and professional services, is scaling up and entering the enterprise market. It's adding legal teams at Comcast and Verizon as clients, while developing bespoke workflow software for large law firm customers. It has raised more than $500 million from investors, including Sequoia Capital, Kleiner Perkins, and OpenAI Startup Fund, a Harvey spokesperson told BI. Harvey has closely partnered with Microsoft since at least early 2024. That year, the company deployed its platform on Microsoft Azure, followed by a Word plug-in designed for lawyers. It also introduced a SharePoint integration, allowing users to securely access files from their Microsoft storage system through Harvey's apps. For years, Harvey, founded in 2022, ran its platform on OpenAI models, primarily because they're hosted in Microsoft's data centers, Harvey CEO Winston Weinberg told BI last month. Law firms handle highly sensitive information and trusted Microsoft to keep it safe, Weinberg said. "Law firms refused to use anything that wasn't through Azure," Weinberg said. That's now changing, he said, as vendors like Anthropic build the features enterprises require. Last week, Harvey expanded its use of foundation models to Google's Gemini and Anthropic's Claude. Still, Harvey's $150 million Azure deal signals it's not backing away from Microsoft anytime soon. The company's growing cloud footprint suggests that, while other partners are gaining traction with the legaltech start, Azure remains integral to Harvey's growth for now.
