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Associated Press
29-05-2025
- Business
- Associated Press
Program Framework Rebrands to Power Framework in Celebration of 20th Anniversary
Program Framework rebrands as Power Framework on its 20th anniversary, forging a new era of growth in Microsoft-powered project and risk management solutions. ''We're deeply grateful to our clients for their support over the past 20 years. 'This rebrand reflects our ambition to continue shaping the future of project and portfolio management worldwide'— Gero Renker LONDON, ENGLAND, UNITED KINGDOM, May 29, 2025 / / -- Program Framework, a trusted provider of Microsoft-based Project Portfolio and Enterprise Risk Management solutions, officially rebrands as Power Framework marking its 20th anniversary and a bold new chapter in the company's growth. The rebrand unites the company and product identity under a single, forward-looking name that reflects its evolution into a global provider of Microsoft Cloud-based solutions. It signals a strategic milestone for the business, the team, and its growing international client base. Founded in 2005, Power Framework has spent two decades enabling organisations—from start-ups and non-profits to multinational enterprises—to improve project alignment, collaboration, and delivery maturity. Its flagship Project Portfolio Management (PPM) and Enterprise Risk Management (ERM) solutions, built on the Microsoft Power Platform, have empowered transformation across industries and sectors. 'As we celebrate 20 years in business, the rebrand to Power Framework brings our company and solutions under one name,' said Gero Renker, Director of Power Framework. 'It reflects the strength of our offering and our commitment to delivering scalable, data-driven project and risk management to a global audience.' With rising international demand for Microsoft-native tools, Power Framework is expanding its presence across Europe, North America, Africa and the Middle East. Robust architecture, trusted support, and cross-border implementation expertise position the company for continued global growth. There will be no changes to existing services or client contracts. As part of the rebrand, the former website ( ) will be retired, and clients can now enjoy its new digital home right here. The updated site features refreshed branding, streamlined navigation, and in-depth solution resources. 'We're deeply grateful to our clients for their support over the past 20 years,' added Renker. 'This rebrand reflects where we are today—and where we're going next—as we continue to shape the future of project and portfolio management around the world.' About Power Framework Power Framework is a trusted provider of Project Portfolio Management (PPM) and Enterprise Risk Management (ERM) solutions built on the Microsoft Power Platform. Power Framework empowers organisations to shift culture, strengthen governance, and build maturity in project and risk management—delivering measurable, strategic impact and thereby maximising return on Microsoft cloud investment for their clients. Gero Renker Power Framework +44 7714 720007 email us here Visit us on social media: LinkedIn YouTube Legal Disclaimer: EIN Presswire provides this news content 'as is' without warranty of any kind. We do not accept any responsibility or liability for the accuracy, content, images, videos, licenses, completeness, legality, or reliability of the information contained in this article. If you have any complaints or copyright issues related to this article, kindly contact the author above.
Time Business News
24-04-2025
- Business
- Time Business News
How Baptist Health Leveraged AI to Improve Help Desk Management
In the healthcare industry, efficiency and responsiveness are key. When the help desk at Baptist Health—one of the country's leading healthcare networks—became overburdened with routine support requests, the organization knew it was time for a change. Baptist Health partnered with Imperium Dynamics to introduce an AI-powered solution that transformed their help desk into a streamlined, 24/7 support hub, reducing response time and enhancing staff productivity across departments. The Challenge: Manual Overload on IT Teams Like many healthcare organizations, Baptist Health's help desk was handling hundreds of tickets daily. From simple password resets to software access issues, IT staff were constantly firefighting rather than focusing on strategic improvements. The backlog affected every level of the organization—delays in support meant slower operations, which ultimately impacted patient services. Furthermore, many of these tasks were repetitive and didn't require human decision-making. The team realized the need for automation but wanted to do it smartly, using AI that could grow with their needs. The Imperium Dynamics Solution Imperium Dynamics designed and deployed an AI-driven help desk chatbot built using Microsoft Power Platform, Azure AI, and CoPilot Studio. The solution was designed to: Automate routine queries such as password resets and access requests such as password resets and access requests Provide self-service articles directly through the chat interface directly through the chat interface Escalate complex tickets to IT staff with all contextual information included to IT staff with all contextual information included Operate 24/7, providing consistent support across all shifts The chatbot was integrated into Baptist Health's internal systems and made available through platforms like Microsoft Teams and the company's employee portal. Phased Implementation To ensure a seamless rollout, the project followed a 3-phase approach: Assessment & Planning: Imperium evaluated the existing ticketing systems and identified the most common pain points and ticket types. Pilot Launch: A limited version of the chatbot was deployed to a select group of users. Feedback was collected and used to fine-tune responses. Full Deployment: After successful testing, the chatbot was rolled out organization-wide, backed by training resources and change adoption workshops. Results That Speak Volumes In the first six months following the deployment, Baptist Health saw remarkable improvements: Ticket volume reduced by 45% for live IT staff for live IT staff 60% faster average response times 35% boost in employee satisfaction scores related to internal support related to internal support Full after-hours support, minimizing disruptions for night shift personnel Moreover, IT staff now had the bandwidth to focus on proactive projects like cybersecurity enhancements and system optimization. AI with Empathy and Context What set Imperium's solution apart was the chatbot's human-like interaction and contextual awareness. Built with natural language processing (NLP), the bot could understand different ways users asked the same question and provide accurate, conversational responses. It also preserved the full chat history for escalated tickets, reducing back-and-forth. Looking Ahead Encouraged by early success, Baptist Health is now exploring further AI-driven enhancements, including predictive maintenance alerts and AI-assisted knowledge base creation. The ultimate goal? To create a digital-first support ecosystem that empowers employees and drives better patient outcomes. TIME BUSINESS NEWS
Yahoo
18-02-2025
- Business
- Yahoo
TTC Global Announces Strategic Partnership with Leapwork to Bring AI-Powered Test Automation to Microsoft Dynamics 365 And Microsoft Power Platform Customers in New Zealand
AUCKLAND, New Zealand, February 18, 2025--(BUSINESS WIRE)--TTC Global, a leading provider of software quality engineering solutions, is proud to announce a new partnership with Leapwork, a worldwide leader in AI-powered test automation. This collaboration strengthens TTC Global's ability to deliver cutting-edge test automation solutions to businesses and organisations across New Zealand. It enables them to enhance software quality, mitigate risk, and drive digital transformation. With Leapwork's no-code, AI-driven automation platform, TTC Global can now help customers streamline their testing processes, boosting efficiency and scalability. By eliminating the complexity of traditional automation frameworks, this solution enables faster adoption and makes automation more accessible to both business and technical teams alike. The partnership is particularly significant for organisations leveraging Microsoft Dynamics 365 and Power Platform, as it provides a seamless, scalable approach to test automation, ensuring high-quality software delivery while reducing operational overhead. Founded in Denmark in 2015, Leapwork has revolutionised test automation with its intuitive, codeless platform. Recognised as a Strategic Microsoft Partner in 2023, Leapwork is trusted by global enterprises such as PayPal, Mercedes-Benz, and BNP Paribas to deliver continuous quality across complex technology stacks. "TTC Global is excited to partner with Leapwork to bring state-of-the-art test automation to our Microsoft clients," said Paul Whiston, TTC Global CEO for New Zealand and Asia. "This partnership enables us to better support the Dynamics 365 and Power Platform community with robust and effective automation tools." "Partnering with an organisation like TTC Global, known for its expertise in software testing, is a natural fit for Leapwork," said Luke von Schreiber, Vice President, Global Alliances & Channels, Leapwork. "We're excited to collaborate and empower businesses in New Zealand to embrace smarter test automation solutions." TTC Global has a well-established presence in New Zealand and across the globe, working with organisations of all sizes—from leading enterprises to public sector entities and mid-sized businesses. The company specialises in software quality engineering, AI-driven testing, and enterprise test automation, helping customers de-risk their technology transformations and improve software delivery. With deep experience in enterprise application testing, TTC Global has supported large-scale implementations and migrations across industries, including banking and finance, energy, and the public sector. "By integrating Leapwork's AI-powered automation into our service offerings, we are equipping our customers with greater testing agility, improved accuracy, and reduced time-to-market for critical Microsoft Dynamics 365 and Microsoft Power Platform applications," said Thomas Hadorn, Group CEO of TTC Global. For more information about TTC Global's software quality engineering and test automation solutions, visit About TTC Global TTC Global, formerly The Testing Consultancy, is a global leader in software quality engineering, helping organisations worldwide enhance speed, quality, and cost efficiency while reducing risk. Founded in 2004 in Auckland, TTC Global has grown into a trusted partner for businesses across New Zealand, Australia, the USA, Canada, Europe, and the Middle East. With deep expertise in AI, automation, and digital accessibility, and partnerships with some of the world's most influential technology companies, TTC Global helps enterprises drive efficiency, ensure compliance, and future-proof their software ecosystems. View source version on Contacts Global Media Contact: David P. Sign in to access your portfolio
