Latest news with #MissX
BBC News
21-05-2025
- Health
- BBC News
Brent Council: Resident offered £2k for housing delays
Brent Council has offered £2,050 in compensation to a resident due to delays in completing housing and medical woman, named as Miss X, complained she could not afford the north London property she was living in and it was "unsuitable for medical reasons".The Local Government Ombudsman (LGO) found the council was at fault for taking six months to process the housing application and three months to make a medical assessment, the Local Democracy Reporting Service local authority admitted the woman "might have missed out on a suitable property" due to the delays and said it had made improvements to its processes. 'Caused injustice' Miss X applied for help with housing in the summer of 2023, however, it wasn't until March 2024, after she sent a complaint, that the council concluded she was eligible for applications should be determined within eight LGO's report said the "distress and uncertainty" to Miss X "caused injustice" and could have been council said it would also assess the resident's medical records in April, which it did not do and failed to contact her or send out May, the local authority accepted these were mistakes and offered her £400 in council later admitted it did not look at her medical information between May and October 2024, but had now decided that she should be in a higher housing band. The council said that, if it had not delayed, it "would have decided earlier that her property was not suitable for medical reasons", according to the council offered Miss X an additional £1,650 because the delays meant she was "distressed and anxious". Cabinet member for Housing and Residents Services, Fleur Donnelly-Jackson, said the council had "sincerely apologised" to Miss X for the "uncertainty and distress" added: "We have also reviewed our internal procedures and taken steps to strengthen them, to ensure that housing applications and medical assessments are handled promptly and in accordance with both legislation and council policy."The council has since offered Miss X a suitable property.
Yahoo
06-02-2025
- General
- Yahoo
Council apologises to mother over respite care
A council has apologised to a mother after it took too long to offer suitable respite care. The mother, known only as Miss X, complained to Shropshire Council in January 2024 about its failure to arrange suitable respite for her child, who is disabled, with complex learning difficulties. This included overnight care when Miss X was admitted to hospital for a planned operation later that year. The authority considered the complaint and apologised for the delay in arranging respite and said it was still searching for suitable provision. In the following months, it held "child in need" meetings to try and resolve the situation. In June 2024, the mother complained to the Local Government & Social Care Ombudsman (LGO). On 17 December, the LGO said the mother had identified suitable provision for her child during her operation, and the council agreed to fund 24 nights of respite care throughout the year. However, at the time, Miss X said the council had still not resolved the issues and was concerned that she would be in the same situation in the future. The LGO found that there had been a problem with the council's complaints procedures. "Councils should use the children's statutory complaints procedure for complaints about actions they take to meet their duties under Part 3 of the Children Act 1989," said the LGO. "The council's failure to respond to Miss X's complaint using the children's statutory complaints procedure was fault." It added that this meant the mother had to go through the "wrong complaints procedure and complain to the Ombudsman unnecessarily". The LGO told Shropshire Council to begin an investigation into the complaint and needed to provide evidence of its compliance. A council spokesperson said: "We acknowledge and understand the concerns made by the individual and have apologised for any distress this has caused. "We welcome the findings from the Ombudsman; solutions are being sought, and we are taking the necessary steps to ensure our children's statutory complaints processes are applied appropriately in future." Follow BBC Shropshire on BBC Sounds, Facebook, X and Instagram. Woman's job success after disability internship Mum's pain over autistic son 40 miles from home Local Democracy Reporting Service
BBC News
06-02-2025
- General
- BBC News
Shropshire Council apologises to mother over respite care
A council has apologised to a mother after it took too long to offer suitable respite mother, known only as Miss X, complained to Shropshire Council in January 2024 about its failure to arrange suitable respite for her child, who is disabled, with complex learning included overnight care when Miss X was admitted to hospital for a planned operation later that authority considered the complaint and apologised for the delay in arranging respite and said it was still searching for suitable provision. In the following months, it held "child in need" meetings to try and resolve the June 2024, the mother complained to the Local Government & Social Care Ombudsman (LGO).On 17 December, the LGO said the mother had identified suitable provision for her child during her operation, and the council agreed to fund 24 nights of respite care throughout the at the time, Miss X said the council had still not resolved the issues and was concerned that she would be in the same situation in the LGO found that there had been a problem with the council's complaints procedures."Councils should use the children's statutory complaints procedure for complaints about actions they take to meet their duties under Part 3 of the Children Act 1989," said the LGO."The council's failure to respond to Miss X's complaint using the children's statutory complaints procedure was fault."It added that this meant the mother had to go through the "wrong complaints procedure and complain to the Ombudsman unnecessarily".The LGO told Shropshire Council to begin an investigation into the complaint and needed to provide evidence of its compliance.A council spokesperson said: "We acknowledge and understand the concerns made by the individual and have apologised for any distress this has caused."We welcome the findings from the Ombudsman; solutions are being sought, and we are taking the necessary steps to ensure our children's statutory complaints processes are applied appropriately in future." Follow BBC Shropshire on BBC Sounds, Facebook, X and Instagram.
