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Daily Mail
a day ago
- Entertainment
- Daily Mail
Leaked text message exposes MAFS groom's horrible response to complaining customer who purchased his product
A leaked text message exchange has exposed Married At First Sight groom Brent Vitiello 's shock response to a customer complaining about his controversial sea moss brand, Mos X Daily. The former reality TV star, 36, has been slammed by dozens of customers for allegedly taking their money and delivering nothing in return. Daily Mail has received a text exchange Brent had with an unhappy customer and can reveal his shock response to their non-delivery complaint. 'Hi, it's been 10 months since I placed my order during your sale. I will be reporting this to Consumer Protection because I know I'm not the only one you're scamming,' the customer wrote to Brent on Snapchat . Brent did not mince words in his brutal response to their dissatisfaction. 'Since you called me a scammer, I won't be helping. You can wait with the rest. Have a good day and speak directly to the page,' Brent began. 'You'll learn respect. Once it's all taken care of, a lot of you will have a lot to think about. Good day.' Another unhappy person took to social media to accuse Brent of 'scamming' people so he could move to another country. 'This dude is the biggest flop. The responses are gross. Must be nice scamming people out of money to fund a life in Bali,' they wrote. Once a fan favourite, Brent has been at the centre of his brand's controversy for several months - although he continues to maintain he has done nothing wrong. Rather than apologising or offering compensation, he has dismissed the backlash as 'the same story, same complaints' - insisting he will 'fix it' in his own time. Despite a public warning issued by NSW Fair Trading in March advising Australians not to deal with his company, and 45 official complaints lodged over undelivered goods and poor communication, he remains defiant. Brent has not acknowledged, however, the growing number of Aussies who say they've waited up to six months for their orders - with many claiming they never received a single update, let alone a refund. While Brent told Pedestrian TV in March that his company had fulfilled '30,000 orders for free and was dealing with a backlog due to production challenges in Timor-Leste, furious buyers dispute this. Daily Mail has received a text exchange Brent had with an unhappy customer and can reveal his shock response to their non-delivery complaint Gold Coast-based mother of two Christy Miranda said she has been waiting seven months since she paid the brand $130. 'He was short, rude, unapologetic, which shocked me at how uncaring and unprofessional he was,' she claimed. 'Brent just didn't care, had a go at me and blocked me.' When approached for comment about Christy's claims, Brent told Daily Mail: 'I don't read any of these things or watch any videos. It doesn't change the outcome.' A Facebook group called Mos X Daily Scam is dedicated to complaints about the business and has 326 members sharing nearly identical stories: money paid, orders unfulfilled and communication dead. Many have shared stories about trying to do chargebacks on their credit cards or about their plans to go to a TV news station with their story - but still no one has managed to find an adequate solution. Despite promises to use TikTok daily to update customers, Brent has gone quiet again and it's unclear when, or if, he will make good on his vow to 'fix' the mess. Until then, consumer advocates are encouraging those affected to come forward and lodge complaints with authorities, with the possibility of collective legal action on the horizon. NSW Fair Trading has made their position clear: 'Do not place an order or deal with this business.' Brent previously said there were issues distributing the sea moss internationally, because it spoils after 30 days and they had to switch shipping companies to ensure faster delivery. The tattooed reality star rose to fame on the ninth series of MAFS in 2022, where he was famously ' married' to Tamara Djordjevic, but they went their separate ways during their explosive final vows.
Daily Mail
05-05-2025
- Entertainment
- Daily Mail
EXCLUSIVE Married At First Sight's Brent Vitiello lashes out at critics amid wellness brand scandal as furious customers accuse him of running a 'scam' - but fails to take responsibility
Once a fan favourite, Brent Vitiello is now at the centre of an explosive scandal - and his latest statement may only pour fuel on the fire. The former Married At First Sight groom, 36, has broken his silence to Daily Mail Australia after months of mounting pressure over his controversial wellness brand Mos X Daily, which has been slammed by dozens of customers for allegedly taking their money and delivering nothing in return. But rather than apologising or offering compensation, Vitiello dismissed the backlash as 'the same story, same complaints' - insisting he will 'fix it' in his own time. Despite a public warning issued by NSW Fair Trading in March advising Australians not to deal with his company, and 45 official complaints lodged over undelivered goods and poor communication, Vitiello remains defiant. Vitiello did not acknowledge, however, the growing number of Aussies who say they've waited up to six months for their orders - with many claiming they never received a single update, let alone a refund. Even now, the Mos X Daily website is live and accepting payments, despite NSW Fair Trading urging consumers to steer clear. The government body has also questioned the brand's supposed charitable donations, saying it has 'not been substantiated' whether any funds were transferred to the One Dollar One Dream foundation. And while Vitiello told Pedestrian TV in March that his company had fulfilled '30,000 orders for free' and was dealing with a backlog due to production challenges in Timor-Leste, furious buyers dispute this. Nursing student Ms Watt told Daily Mail Australia she made an order in late 2024 and has still not received anything. Meanwhile, Gold Coast-based mother of two Christy Miranda said that she has been waiting seven months since she paid the brand $130. 'He was short, rude, unapologetic which shocked me at how uncaring and unprofessional he was...' she explained. 'Brent just didn't care, had a go at me and blocked me.' When approached for comment about Christy's claims, Brent told Daily Mail Australia: 'I don't read any of these things or watch any videos. It doesn't change the outcome.' Vitiello insists he's too busy to engage with the criticism. But for many customers, the 'noise' is no longer just online chatter - it's a call for accountability. A Facebook group dedicated to Mos X Daily complaints now has hundreds of members sharing nearly identical stories: money paid, orders unfulfilled, and communication dead @chelseamcshane12 SCAM ALERT🚨 Grab a cup of tea because this is a long one!☕️ (And yes, you'll want the tea for this one, trust me.)😂 I'm not even going to tag the brand because I know this will likely get reported or taken down. But honestly, this has been a long time coming, and I have to share my experience and clearly a LOT of other people's too. The sea moss brand that scammed me and so many others. I'm still getting comments under my old post from people saying it's happened to them to this day! A year later🤯🤯 I've ordered products & work with brands and this is just awful service stealing from your customers is not right… to this day we have never been refunded & tbh couldn't care less says a lot more about the brand itself! If this helps one person avoid this, then sharing this is 100% worth it. Please repost so more people are aware! be so careful of this brand when shopping online🚨🚨 #ScamAlert #FraudAwareness #SeaMossScam #StaySafeOnline #fyp #scamawareness #scam #mosxdaily #seamoss #wellnessbrand ♬ original sound - Chelsea McShane A Facebook group dedicated to Mos X Daily complaints now has hundreds of members sharing nearly identical stories: money paid, orders unfulfilled, and communication dead. Despite promises to use TikTok daily to update customers, Vitiello has gone quiet again - and it's unclear when, or if, he will make good on his vow to 'fix' the mess. Until then, consumer advocates are encouraging those affected to come forward and lodge complaints with authorities, with the possibility of collective legal action on the horizon. NSW Fair Trading has made their position clear: 'Do not place an order or deal with this business.' Brent has been experiencing problems with the business since he launched it last year - Shortly after its launch, his brand got into hot water when furious customers alleged they were yet set to see their products after paying for them online. Brent previously said there were issues distributing the sea moss internationally because it spoils after 30 days and they had to switch shipping companies to ensure faster delivery. He previously claimed that his product has helped 'thousands' of people as he continues to praise his product and its alleged benefits amid the order issues. Brent rose to fame on the ninth series of MAFS in 2022, where he was famously 'married' to Tamara Djordjevic. Unfortunately, their ill-fated romance went from bad to worse on the show, before they went their separate ways during their explosive final vows.
