Latest news with #MyChart
Yahoo
2 days ago
- Health
- Yahoo
Where does Kettering Health stand nearly two weeks after cyberattack?
DAYTON, Ohio (WDTN) — Kettering Health is working around the clock to bring systems back online following a cyberattack nearly two weeks ago. Kettering Health continues to provide updates as they recover from a cyberattack that sent all of their systems offline on May 20. Gradually, the healthcare network is relaunching their systems and bringing everything back online. Cyberattack a gut-punch to Kettering Health patients, staff On Monday, Kettering Health shared EPIC Electronic Health Record Systems are back online, which they say marks a major milestone in restoration efforts. The team says they're continuing to work on bringing back in- and out-bound calls to facilities and practices, as well as bring MyChart back online for patients. Last Friday, Kettering Health said patients who had information impacted by the cyberattack will be notified. They suspect the number should be fewer than they are estimating. For more information regarding Kettering Health's response to the cyberattack, click here. Copyright 2025 Nexstar Media, Inc. All rights reserved. This material may not be published, broadcast, rewritten, or redistributed.
Yahoo
2 days ago
- Health
- Yahoo
Kettering Health cyberattack latest: Internal health records back, MyChart work continues
Jun. 2—After two full weeks of Kettering Health dealing with a system-wide technology outage caused by a cyberattack, the group's clinical staff are now back to using the core components of its internal electronic health record software, the hospital organization said in its latest update. "This marks a major milestone in our broader restoration efforts and a vital step toward returning to normal operations," Kettering Health's update said. More than 200 people from the Kettering Health Information Systems team, clinical team members and partners from the software company Epic worked to reach this point, Kettering Health said. Kettering Health's clinical staff can now update and access electronic health records, facilitate communication across care teams and coordinate patient care with greater speed and clarity, according to the hospital organization. Progress continues in bringing Kettering Health's phone lines back online at its facilities and practices. Work is also continuing on bringing back access to MyChart for patients. MyChart is an online patient portal system created by Epic. Administrators believe the cyberattack, which happened on May 20, was ransomware, though they did not have direct contact with the perpetrators, whom the hospital believes to be operating outside of the U.S. This type of cyberattack generally takes between 10 and 20 days to fix, according to industry experts. A "small subset" of Kettering Health's data was accessed during this cyberattack by unauthorized users, said Kettering Health CEO Michael Gentry. "Once our analysis is complete, we will notify individuals that were impacted," Gentry said. When Kettering Health detected unauthorized access within its technology infrastructure, the hospital system took action to contain that activity. "In the following days, our teams and physicians have demonstrated resilience, creativity and a steadfast focus on patient safety," Gentry said. Since May 20, patients have dealt with canceled appointments, delayed medical treatments and an inability to call their care teams or access MyChart. Certain patients needing emergency medical care were diverted from Kettering Health's emergency rooms during most of this outage, but that diversion ended last week. Others were able to continue services like physical therapy, but without the therapist being able to see all the notes from past visits. The hospital system has been getting certain departments and services back to being operational during its ongoing recovery. Its wider network of primary care doctors and specialists have been seeing patients on a walk-in basis. For Kettering Health patients with urgent health questions, call 937-600-6879 between 8 a.m. to 5 p.m. on Monday through Friday. After hours, Kettering Health Medical Group patients can call MatchMD at 1-866-257-5363. For medical emergencies, patients are urged to go to the nearest emergency department. Kettering Health has 14 area medical centers and more than 120 outpatient locations throughout Western Ohio, as well as Kettering Physician Network, which includes more than 700 board-certified providers.
Yahoo
2 days ago
- Business
- Yahoo
Kettering Health provides update on cyberattack; Internal health records back online
Now in its second week recovering from a cyberattack that led to a system-wide technology outage, Kettering Health continues to get systems back online. [DOWNLOAD: Free WHIO-TV News app for alerts as news breaks] As of 6 a.m. Monday morning, Kettering Health launched the core components of its Epic (Electronic Health Record (EHR) system, according to an update from the network. TRENDING STORIES: 18-year-old dead, 1 injured in Champaign County crash Man accused of stealing children's hospital donation box from business Popular apps could collect your data, affecting car insurance prices This allowed Kettering Health clinical staff to begin using the records as of 7 a.m. 'This marks a major milestone in our broader restoration efforts and a vital step toward returning to normal operations,' the network said. It took 200 individuals, including members of both the Kettering Health Information Systems team and the Clinical team, to get the systems back online, according to Kettering Health. With the EHR system back online, Kettering Health is now about to update and access electronic health records, facilitate communication across care teams, and coordinate patient care faster. The network called it a 'significant step forward' in their system-wide restoration. Progress continues to get in and outbound calling to Kettering Health facilities and practices back online, as well as MyChart for patients. News Center 7 will continue to follow this story. [SIGN UP: WHIO-TV Daily Headlines Newsletter]
Yahoo
5 days ago
- Health
- Yahoo
Kettering Health warns of spam communication amid cyberattack
Kettering Health's CEO is warning staff and patients about possible scam messages. [DOWNLOAD: Free WHIO-TV News app for alerts as news breaks] In a letter to Kettering Health team members and physician partners, Mike Gentry said they still do not know with certainty who is behind the cyberattack that happened 10 days ago. 'What we do know is that a relatively small subset of our data was accessed,' Gentry said. 'Once our analysis is complete, we will notify individuals that were impacted.' TRENDING STORIES: Kettering Health works to return to normal amid payroll, MyChart issues from cyberattack 22-year-old man killed in head-on crash in Northern Miami Valley 'Hard to just stand and watch;' Large fire destroys historic Catholic church The hospital network also noted that employees, partners, or community members may be targeted with scam communications, including fraudulent emails, calls, or text messages. Anyone who receives suspicious communications is asked to use caution: Do not respond, click links, or open attachments. Hang up immediately if contacted by phone. Report suspicious messages to the police. Gentry also said phone restoration would begin Friday and take several days to complete. The network's Epic functionality is expected to increase throughout all of next week. 'There are daily stories about KH team members going beyond what is expected–thank you. The appreciation for your work is real–and being acknowledged by patients and the community," Gentry said in the letter to staff. [SIGN UP: WHIO-TV Daily Headlines Newsletter]
Yahoo
6 days ago
- Business
- Yahoo
Kettering Health works to return to normal amid payroll, MyChart issues from cyberattack
It's been nine days since Kettering Health Network was hit with a ransomware cyberattack. They say their specialty care offices are now open for walk-in visits from established patients. This announcement comes 24 hours after they said their emergency departments are back to being fully operational, and able to take patients brought in by first responders. [DOWNLOAD: Free WHIO-TV News app for alerts as news breaks] On average, when Harrison Township medics leave their fire station, half the time they are taking a patient to a Kettering Health facility. These medics stay busy, doing emergency runs over 20 times per day, according to the Harrison Township Fire Chief Michael Crist. TRENDING STORIES: Smoke, flames pour from large fire at local Catholic church Ohio lawmakers work together to ban ticket, arrest quotas for law enforcement Sheetz to open 10th Dayton-area location; to offer free soda, coffee When News Center 7 spoke to Crist, his department had been able to take patients to any Kettering Health emergency room for about a day since the cyber attack diverted them last Tuesday. 'We've been partners with the Kettering Network for a very long time,' Crist said. 'Fortunately for us, our crews are there a lot, every single day. So being able to be back in that hospital and back in that network as it normally would be, without any kind of diversion status is a very good thing for our community.' News Center 7 spoke with a Kettering Health spokesperson about payroll after we received an internal message that read in part, 'employees will be paid tomorrow, May 28, though we anticipate short falls that will need corrections.' One employee claims they were short $1,100 on this paycheck. 'Employees received their pay on schedule. Guidance from Kettering Health Human Resources has been shared with leaders to help employees if their pay is incorrect. We will work with any employee to ensure they are paid accurately throughout this situation,' Kettering Health said. 'We are very grateful for the patience and understanding our employees have shown during this time.' News Center 7 asked about getting prescriptions to pharmacies and getting them filled. Kettering Health says existing patients can reach their retail pharmacies and staff here. Patients can also bring their empty prescription bottles to their practice location for refills. When asked about internal lab blood work, Kettering Health says they are fully prepared for tests while their technology is down. News Center 7 asked again Thursday, and Kettering Health said it still does not have a specific timeline on the availability of MyChart or when elective surgeries will fully resume. Right now the health network says elective surgeries are 'on a case-by-case basis' and is telling patients to show up to scheduled appointments or surgeries unless a clinical team calls you to reschedule. [SIGN UP: WHIO-TV Daily Headlines Newsletter]
