Latest news with #NITRO
Malaysian Reserve
5 days ago
- Business
- Malaysian Reserve
Crow Canyon Software Unveils AI-Driven NITRO Help Desk 3.5 with Advanced Agentic Framework
BENICIA, Calif., May 28, 2025 /PRNewswire/ — Crow Canyon Software is excited to announce the launch of NITRO Help Desk 3.5, now powered by an intelligent AI agentic framework that redefines how IT support teams handle requests, automate responses, and deliver faster resolutions. This release marks a pivotal step in Crow Canyon's mission to bring practical, AI-powered automation to everyday help desk operations. 'Our goal was to create AI tools that actually make life easier for both technicians and end users,' said Scott Restivo, CEO of Crow Canyon Software. 'With NITRO Help Desk 3.5, we've gone beyond buzzwords and built a real working framework of agents that saves time, improves accuracy, and enhances the entire support experience.' Introducing the Agentic Framework: Four AI Agents Working in Harmony The cornerstone of this release is a newly developed agentic framework made up of a suite of four collaborative AI agents, each with a distinct role in improving service delivery: Knowledge Agent KB Copilot offers instant, relevant suggestions from the knowledge base. AI Solution Generator assists technicians by drafting possible resolutions. 1st Responder Agent AI-based Routing, Categorization, and Prioritization ensure tickets get to the right person, fast. AI-generated First Response Emails provide requesters with timely, informative replies. Ticket Agent Ticket Summarization condenses conversations and notes into a clear overview. Sentiment Analysis identifies urgency and tone for smarter prioritization. Email Agent Auto-Generated Replies reduce turnaround on common queries. AI-Assisted Responses help staff reply quickly and accurately. Together, these agents form an intelligent, integrated system that lightens the load on help desk teams while giving end users a faster, more seamless experience. AI with Purpose Unlike generic AI add-ons, the agentic framework in NITRO Help Desk 3.5 is purpose-built for the realities of IT support. The agents don't just retrieve content—they think through workflows, anticipate needs, and take action where it matters most. From routing and resolution to response and reporting, the system is designed to complement human expertise and reduce repetitive tasks, allowing support teams to scale without sacrificing quality. Availability The AI-powered features of NITRO Help Desk 3.5 are available now for Microsoft 365 and SharePoint Online customers. About Crow Canyon Software Crow Canyon Software has been developing intelligent, Microsoft-based business applications for over 25 years. With a focus on automation, digital transformation, and AI, the company's NITRO platform helps organizations streamline IT service management and drive better business outcomes.
Yahoo
5 days ago
- Business
- Yahoo
Crow Canyon Software Unveils AI-Driven NITRO Help Desk 3.5 with Advanced Agentic Framework
BENICIA, Calif., May 28, 2025 /PRNewswire/ -- Crow Canyon Software is excited to announce the launch of NITRO Help Desk 3.5, now powered by an intelligent AI agentic framework that redefines how IT support teams handle requests, automate responses, and deliver faster resolutions. This release marks a pivotal step in Crow Canyon's mission to bring practical, AI-powered automation to everyday help desk operations. "Our goal was to create AI tools that actually make life easier for both technicians and end users," said Scott Restivo, CEO of Crow Canyon Software. "With NITRO Help Desk 3.5, we've gone beyond buzzwords and built a real working framework of agents that saves time, improves accuracy, and enhances the entire support experience." Introducing the Agentic Framework: Four AI Agents Working in Harmony The cornerstone of this release is a newly developed agentic framework made up of a suite of four collaborative AI agents, each with a distinct role in improving service delivery: Knowledge Agent KB Copilot offers instant, relevant suggestions from the knowledge base. AI Solution Generator assists technicians by drafting possible resolutions. 1st Responder Agent AI-based Routing, Categorization, and Prioritization ensure tickets get to the right person, fast. AI-generated First Response Emails provide requesters with timely, informative replies. Ticket Agent Ticket Summarization condenses conversations and notes into a clear overview. Sentiment Analysis identifies urgency and tone for smarter prioritization. Email Agent Auto-Generated Replies reduce turnaround on common queries. AI-Assisted Responses help staff reply quickly and accurately. Together, these agents form an intelligent, integrated system that lightens the load on help desk teams while giving end users a faster, more seamless experience. AI with Purpose Unlike generic AI add-ons, the agentic framework in NITRO Help Desk 3.5 is purpose-built for the realities of IT support. The agents don't just retrieve content—they think through workflows, anticipate needs, and take action where it matters most. From routing and resolution to response and reporting, the system is designed to complement human expertise and reduce repetitive tasks, allowing support teams to scale without sacrificing quality. Availability The AI-powered features of NITRO Help Desk 3.5 are available now for Microsoft 365 and SharePoint Online customers. About Crow Canyon Software Crow Canyon Software has been developing intelligent, Microsoft-based business applications for over 25 years. With a focus on automation, digital transformation, and AI, the company's NITRO platform helps organizations streamline IT service management and drive better business outcomes. SOURCE Crow Canyon Software
Fashion Value Chain
20-05-2025
- Business
- Fashion Value Chain
PUMA India Partners with NEB Sports for Major Marathons
Global sportswear brand PUMA India has signed a multi-year partnership with NEB Sports Entertainment, becoming the Official Sportswear Partner for the Mumbai Half Marathon (August 17) and the Wipro Bengaluru Marathon (September 21). This collaboration is part of PUMA's broader strategy to fuel India's evolving running ecosystem, offering a 360-degree race experience—from expert-led training runs and race-day gear to post-run recovery support. The deal reflects PUMA's increasing presence in India's running culture, which has grown from a fitness trend to a vibrant lifestyle movement. Karthik Balagopalan, MD of PUMA India, said, 'Running is no longer just a sport in India—it's a lifestyle. With millions of runners and fast-growing participation in marquee events, this partnership reinforces our commitment to elevate the running experience in the country.' PUMA's NITRO running shoe line has gained dominance, with over 50% of top finishers in key races wearing it since October 2024. Its running business unit is now outpacing overall company growth in India. In 2024, India's sports economy grew 19% YoY, with marathons making up 23.5% of that growth. PUMA aims to leverage this momentum by promoting performance, participation, and community-building through running. Nagaraj Adiga, CMD of NEB Sports, added, 'With PUMA onboard, we're excited to expand our vision of creating inclusive and sustainable running events. This partnership empowers runners to pursue wellness with purpose and passion.' PUMA's marathon contributions include powering events like the Vedanta Delhi Half Marathon, Ladakh Marathon, and Adani Marathon, alongside 250+ training runs and campaigns such as the PUMA x Bumble Singles Run in 2024—strengthening its role in shaping India's running culture.
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Business Standard
20-05-2025
- Business
- Business Standard
PUMA India partners with major marathons to boost running culture
PUMA India is expanding its involvement in the country's flourishing running scene by becoming the Official Sportswear Partner for two prominent events—the Mumbai Half Marathon and the Wipro Bengaluru Marathon. The long-term collaboration with NEB Sports Entertainment highlights PUMA's mission to enhance every aspect of a runner's experience—from pre-race training to race day support and post-run recovery. The upcoming 8th edition of the Mumbai Half Marathon will be held on August 17, while the 12th edition of the Wipro Bengaluru Marathon is scheduled for September 21. Through this alliance, PUMA India will provide a comprehensive offering that includes expert-led training sessions, high-performance race gear, and in-race assistance—further embedding the brand into the growing running community across India. Running is rapidly gaining traction in the country, evolving into a lifestyle choice and cultural movement. Karthik Balagopalan, Managing Director of PUMA India, stated, 'Running is reshaping India by fostering communities, encouraging healthier lifestyles, and redefining competitive sports. Partnering with NEB Sports reflects our ongoing commitment to this transformation. With nearly 3 million registered runners and increasing participation in marquee events, this is an ideal moment to support and inspire Indian runners to reach their full potential. Our goal is to help grow the sport and elevate its impact nationwide.' The brand's focus on running is evident in the popularity of its NITRO performance footwear line. Since October 2024, over half of the elite runners placing on podiums at five major Indian races wore PUMA NITRO shoes—demonstrating their widespread trust and appeal. In fact, PUMA's running segment is expanding at a pace faster than its overall business in India, signaling strong consumer interest. India's distance running ecosystem is becoming a key part of the wider sports industry. In 2024, the sports market grew 19% year-over-year, with marathons making up 23.5% of this growth. PUMA is leveraging this momentum with initiatives that boost participation, performance, and the cultural significance of running. Also Read Nagaraj Adiga, Chairman and Managing Director of NEB Sports, shared his enthusiasm: 'We're excited to welcome PUMA India as our official sportswear partner. At NEB, we're committed to building eco-friendly, inclusive race experiences. This partnership supports our vision of promoting wellness and fitness across communities, and we believe it will motivate more people to start running with intention and energy.' PUMA's role in India's running ecosystem extends beyond partnerships. The brand has backed major events like the Vedanta Delhi Half Marathon and Ladakh Marathon, and supported the Adani Marathon. In 2024 alone, PUMA India organized more than 250 training runs across various cities and introduced innovative formats such as the PUMA x Bumble Singles Run, reinforcing its dedication to developing the running culture in India.
