Latest news with #NNGroup
Mint
28-05-2025
- Business
- Mint
Dutch Insurer Scraps Old-Style Chat Bots Amid Uneven AI Rollout
(Bloomberg) -- NN Group NV is replacing pre-programmed chat bots in client-facing roles with a version that can interact more naturally with humans, further evidence of the continued but uneven roll-out of artificial intelligence in financial services. The insurance firm, one of the largest in the Netherlands, has also launched an AI assistance tool which call-center staff can use to answer client questions. That has resulted in a marked improvement in the response quality, Chief Executive Officer David Knibbe said in an interview on Tuesday. 'I know very few people who like chat bots,' Knibbe said. When clients get an AI assistant on the line rather than an actual person, their 'most frequently asked question is, 'Can I speak to a human being?'' The Dutch insurer announced at an investor day on Tuesday that it's planning to spend €450 million ($509 million) on digital investments through 2027. That's expected to result in €180 million in savings including job cuts along with some additional revenue, Knibbe said. The move by NN Group highlights that Europe's financial services industry is keen to seize on AI as a powerful tool to boost productivity, but the technology's largely untested potential to do so means that corporate learning curves are steep. The payments firm Klarna Group Plc earlier this month said it's slowing AI driven job cuts. 'As cost unfortunately seems to have been a too-predominant evaluation factor when organizing this, what you end up having is lower quality,' CEO Sebastian Siemiatkowski said at the time. NN Group initially spent much time developing AI capabilities for cross-selling and trying to develop new services, but the firm didn't pay enough attention on whether the use cases would be easy to spread throughout the company, Knibbe said. That has changed, he added, citing the recent development of a marketing model in Poland that could subsequently be rolled out quickly in Romania. The insurance company had made 'a lot of mistakes' when seeking to introduce AI, Knibbe said. More stories like this are available on
Bloomberg
28-05-2025
- Business
- Bloomberg
Dutch Insurer Scraps Old-Style Chat Bots Amid Uneven AI Rollout
NN Group NV is replacing pre-programmed chat bots in client-facing roles with a version that can interact more naturally with humans, further evidence of the continued but uneven roll-out of artificial intelligence in financial services. The insurance firm, one of the largest in the Netherlands, has also launched an AI assistance tool which call-center staff can use to answer client questions. That has resulted in a marked improvement in the response quality, Chief Executive Officer David Knibbe said in an interview on Tuesday.
Finextra
15-05-2025
- Business
- Finextra
FNZ welcomes Cornelia Coman as group head of Europe and Tom Chard as head of growth
FNZ, the leading global wealth management platform, has announced two executive committee appointments as part of its continued investment in sustainable growth and long-term client success. 0 Cornelia Coman will join FNZ as Group Head of Europe, based in London and reporting to Roman Regelman. She brings more than 20 years of experience in financial services, having held senior executive roles at ING Bank and NN Group. Cornelia has successfully led digital transformations, executed M&A strategies, and built high-performing teams across multiple key European markets — expertise that will be instrumental as FNZ continues to grow in this dynamic and diverse region. Tom Chard has been appointed as Group Head of Growth, a newly created global role designed to support and accelerate FNZ's next phase of expansion. Tom will be responsible for driving growth across all regions and business lines, with oversight of global sales, commercial management, and client solutions working jointly with the regional leaders. He will continue to report directly to Roman Regelman and remain a member of the group Executive Committee. Tom joined FNZ in 2018 and has played a pivotal role in delivering complex, multi-regional projects and securing long-term strategic partnerships with some of the company's largest clients. Most recently, he served as Group Head of North America, where he successfully led FNZ's market entry and growth strategy since 2021. FNZ remains deeply committed to the North American market and continues to invest in long-term partnerships and innovation in the region. Roman Regelman, Group President at FNZ, commented: "These appointments reflect our commitment to delivering sustainable value to clients and investing in world-class leadership. Cornelia and Tom bring exceptional expertise and track records in driving growth, strengthening client partnerships, and leading transformational change." Cornelia Coman, Group Head of Europe, said: "I'm exci ted to join FNZ and contribute to its next phase of growth. Europe is a critical region for the business, and I'm looking forward to building on our strong client relationships and market-leading platform." Tom Chard, Group Head of Growth, added: "This is a pivotal time for FNZ. I'm looking forward to working with our global teams to drive growth, strengthen our value proposition, and create meaningful, lasting impact for our clients." These appointments reflect FNZ's continued focus on strengthening its leadership team to support its mission of transforming the wealth management industry through innovation and global collaboration.
Business Times
28-04-2025
- Business
- Business Times
Stoneweg Reit signs lease and upgrade deals with NN Group for office building in The Hague
[SINGAPORE] Stoneweg European real estate investment trust (Reit) has signed a 20-year lease renewal with NN Group for Haagse Poort, a distinctive-looking office building in the central business district of The Hague in the Netherlands. The Reit said in a bourse filing on Monday (Apr 28) that this lease renewal will be effective no later than December 2027, subject to municipality approvals. Separately, the manager of Stoneweg Reit also signed a cooperation agreement with NN Group, its largest tenant, for asset enhancements of the building. Planned improvements include the addition of two atria, which add 2,500 sq m to the net leasable area of the building. The improvements will also make the building climate-neutral and energy-efficient. Andreas Hoffmann, chief investment officer of the Reit's manager, said: 'Haagse Poort will become a leading prime office asset for energy efficiency in the Netherlands, offering high-quality amenities for NN Group employees.' Units of Stoneweg Reit closed 2.3 per cent higher or S$0.05 to S$2.21 on Monday.
Yahoo
23-04-2025
- Business
- Yahoo
Swiss Re appoints Helvetia executive as new chief risk officer
Swiss Re has appointed Bernhard Kaufmann as its new group chief risk officer (CRO), replacing Patrick Raaflaub. Kaufmann currently serves as the group CRO at Helvetia. He will move to Swiss Re on 1 October 2025, the date on which Raaflaub will retire. Kaufmann's career in the reinsurance sector spans 17 years, during which he has held the position of CRO at NN Group and various senior leadership roles at Munich Re Group, including that of group CRO. His academic background includes a PhD in theoretical physics from the Technical University of Munich. Swiss Re chairman Jacques de Vaucleroy said: "We are delighted to have found a seasoned leader in Bernhard Kaufmann. With his deep expertise in risk management in the reinsurance industry, he is well equipped to navigate Swiss Re through the increasingly complex risk and regulatory landscape. 'I would also like to thank Patrick Raaflaub on behalf of the entire Board of Directors for his great contributions at Swiss Re over the past years and wish him all the very best for the future." Last month, Swiss Re appointed Kera McDonald as its group chief underwriting officer (CUO), a position she will assume on 1 June 2025. McDonald currently holds the role of CUO at Swiss Re Corporate Solutions and has more than 30 years of experience in the industry. Earlier in the month, Swiss Re announced the sale of its Australian direct life insurance portfolio to Hannover Life Re of Australasia. "Swiss Re appoints Helvetia executive as new chief risk officer " was originally created and published by Life Insurance International, a GlobalData owned brand. The information on this site has been included in good faith for general informational purposes only. It is not intended to amount to advice on which you should rely, and we give no representation, warranty or guarantee, whether express or implied as to its accuracy or completeness. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our site. Sign in to access your portfolio
