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Spotting Opportunities: An Executive's Guide To AI Agents In Retail
Spotting Opportunities: An Executive's Guide To AI Agents In Retail

Forbes

time13-06-2025

  • Business
  • Forbes

Spotting Opportunities: An Executive's Guide To AI Agents In Retail

Oleg Lola, founder and CEO at MobiDev, a custom software engineering & consulting company. getty Big-name retail corporations are already employing AI agents to upgrade shopping experiences, automate operations and boost business performance—setting the bar high for competitors. During the last NRF 2025 Retail's Big Show, where my company MobiDev's team presented, it was impossible to ignore how much AI was being talked about. It was obvious that AI is a must-have technology for the industry. For me, AI is a driver of the modern tech world. At MobiDev, we use AI not only as a technology for our clients but also for ourselves. There are many tools that can improve our productivity and performance, so I always encourage my teammates to take a look at those tools and try to use them in their work. At MobiDev, we had been developing AI agents for years before they became popular. I want to share my experience here and explain what retail SaaS executives can expect from AI agents. The term 'agentic AI' encompasses AI systems that can think and act on their own—learning from real-life interactions, making decisions and managing tasks with little to no human input. In retail SaaS solutions, AI agents automate processes, personalize customer experiences and turn raw data into practical findings. For an example of this, look no further than one of the big names in the industry. Walmart has achieved a 68% supplier deal closure rate using AI-powered chatbots, saving an average of 3% in costs. Here is how I've personally seen agentic AI change the rules of the retail game: • Personalized Shopping Assistants: AI-powered chatbots suggest products based on your customers' preferences, making shopping more intuitive and entertaining. According to the Nasdaq, 71% of consumers desire generative AI integration in their shopping experiences. • Better Inventory Management: AI agents in retail SaaS tools analyze demand patterns for forecasting, minimizing potential waste and ensuring customer satisfaction. • Fraud Detection And Security: AI agents can continuously monitor transactions, catching suspicious activity in real time to keep your clients and their customers safe. Before jumping into AI agent development, SaaS companies need to identify where AI can bring the most value to their users. First, it's necessary to understand where AI can make the biggest impact on your clients. Here are a few pain points I've identified: • Customer Experience: Incorporated into your retail SaaS, AI chatbots and shopping assistants with virtual fitting rooms can create seamless interactions between your client's business and their customers. • Sales And Marketing: AI agents can examine customer behavior, forecast trends and even facilitate dynamic pricing to boost conversions. • Inventory And Supply Chain: Automated restocking and warehouse optimization, via POS systems, can allow your clients to have the right products available at any moment. • Fraud Prevention And Risk Management: Real-time transaction monitoring and fraud prevention mechanisms powered by AI can keep your clients' businesses and customers secure. • Operational Efficiency: AI agents in retail SaaS can simplify workforce management and automate repetitive tasks, freeing users for more strategic missions. To turn an AI agent into a valuable tool, it's essential to identify real challenges that your clients experience: 1. Where and when are retail customers getting frustrated? 2. Which repetitive tasks in your SaaS tool eat up too much of users' time? 3. Are valuable data insights sitting unused? A deep internal audit of the users' workflows within your retail SaaS product will help you discover the best opportunities for AI agent intervention. If you are developing a new product, it's necessary to conduct thoughtful market and product research to understand the role of AI agents in your SaaS product. Finally, any AI investment should show clear business benefits, so you need to answer these four questions: 1. Can AI decrease operational costs for your clients? 2. Can AI agents add new functionality to your product? 3. Will AI push revenue growth for you by increasing your customer base and decreasing your churn? 4. How do development expenses compare to expected returns? Adopting AI agents requires detailed planning. Without a solid plan, attempts to implement AI can become overwhelming and result in a huge disappointment. One of the first considerations I like to look at is market fit and overall product success. A well-executed business analysis phase within the AI consulting process can bridge the gap between technical capabilities and real-world applicability, offering long-term business value. Having the right technical expertise is also a major part of making an AI agent work. First, you need to figure out if your team has the skills to work with AI in-house or if you require additional resources. It's not just about understanding what an AI agent can do—it's also about its limits in mind and having AI systems work smoothly in the long run. A clear implementation plan is just as important. It's worth thinking about who should be the first to test AI— users you have randomly picked or those who have volunteered—and what success should look like. Setting clear goals early on will make it easier to track progress and see if the AI agent is delivering results. AI isn't just a buzzword. The key is to adopt it strategically after thoughtful research or AI consulting, ensuring it solves real problems and drives measurable results. In my opinion, people (and companies) who are not using AI now are akin to dinosaurs. If they are not already extinct at this point, they may become so in a couple of years. AI agents are redefining the retail industry, and SaaS companies must embrace them to stay competitive. However, they need to do it with intelligence. By identifying high-impact areas, analyzing the pain points of their clients and carefully assessing ROI, retail SaaS providers can successfully integrate AI into their products. Forbes Technology Council is an invitation-only community for world-class CIOs, CTOs and technology executives. Do I qualify?

Dmall and Frost & Sullivan Release White Paper on China's Smart Retail Global Expansion at NRF APAC 2025
Dmall and Frost & Sullivan Release White Paper on China's Smart Retail Global Expansion at NRF APAC 2025

Korea Herald

time04-06-2025

  • Business
  • Korea Herald

Dmall and Frost & Sullivan Release White Paper on China's Smart Retail Global Expansion at NRF APAC 2025

SINGAPORE, June 4, 2025 /PRNewswire/ --Dmall ( a leading Chinese retail digitalization solution provider, has released a new white paper in partnership with global consultancy Frost & Sullivan at NRF 2025. The report, titled White Paper on Current Status and Trends of Overseas Expansion for China's Retail Digitalization Enterprises, marks its global premiere. The white paper provides a detailed look into the evolving needs of global retailers and the growing role of Chinese tech providers in driving digital transformation. It highlights how Chinese companies like DMALL are offering cost-effective, scalable solutions built for high-volume, fast-moving markets — and now taking those solutions global. "Retail digital transformation is an inevitable trend," said Gabriel Lu, Partner and Managing Director at Frost & Sullivan Greater China. "Chinese enterprises are helping shape the next phase of global retail innovation — especially with the rise of AI." Dmall has spent the last decade building smart retail infrastructure in China, helping retailers digitize their supply chains and physical stores. Today, the company is applying its experience globally, integrating AI, cloud, and big data to support international retail clients. According to the report, Asia's retail digitalization market is projected to reach USD 13.07 billion by 2029, with a CAGR of 22.5% from 2024 to 2029 — signaling major growth opportunities. "We're committed to accelerating retail innovation worldwide," said Zhang Feng, Co-founder and President of DMALL. "With our technology and experience, we're ready to support retailers in achieving sustainable growth in the AI era." To download the full white paper, please complete the request form. The PDF will be sent to your email. About DMALL Dmall ( founded in 2015, is committed to driving retail innovation through technology, providing digital and intelligent solutions for the global retail industry. As a leading retail digitalization solution provider in Asia, Dmall covers a wide range of business scenarios, serving diverse customer segments and addressing all critical operational needs of retailers. As of December 31, 2024, Dmall provided technical services to 591 clients, such as DFI Retail Group, SM Group and Metro Group, demonstrating the widespread validation of its business model.

Dmall and Frost & Sullivan Release White Paper on China's Smart Retail Global Expansion at NRF APAC 2025
Dmall and Frost & Sullivan Release White Paper on China's Smart Retail Global Expansion at NRF APAC 2025

Yahoo

time04-06-2025

  • Business
  • Yahoo

Dmall and Frost & Sullivan Release White Paper on China's Smart Retail Global Expansion at NRF APAC 2025

SINGAPORE, June 4, 2025 /PRNewswire/ --Dmall ( a leading Chinese retail digitalization solution provider, has released a new white paper in partnership with global consultancy Frost & Sullivan at NRF 2025. The report, titled White Paper on Current Status and Trends of Overseas Expansion for China's Retail Digitalization Enterprises, marks its global premiere. The white paper provides a detailed look into the evolving needs of global retailers and the growing role of Chinese tech providers in driving digital transformation. It highlights how Chinese companies like DMALL are offering cost-effective, scalable solutions built for high-volume, fast-moving markets — and now taking those solutions global. "Retail digital transformation is an inevitable trend," said Gabriel Lu, Partner and Managing Director at Frost & Sullivan Greater China. "Chinese enterprises are helping shape the next phase of global retail innovation — especially with the rise of AI." Dmall has spent the last decade building smart retail infrastructure in China, helping retailers digitize their supply chains and physical stores. Today, the company is applying its experience globally, integrating AI, cloud, and big data to support international retail clients. According to the report, Asia's retail digitalization market is projected to reach USD 13.07 billion by 2029, with a CAGR of 22.5% from 2024 to 2029 — signaling major growth opportunities. "We're committed to accelerating retail innovation worldwide," said Zhang Feng, Co-founder and President of DMALL. "With our technology and experience, we're ready to support retailers in achieving sustainable growth in the AI era." To download the full white paper, please complete the request form. The PDF will be sent to your email. About DMALL Dmall ( founded in 2015, is committed to driving retail innovation through technology, providing digital and intelligent solutions for the global retail industry. As a leading retail digitalization solution provider in Asia, Dmall covers a wide range of business scenarios, serving diverse customer segments and addressing all critical operational needs of retailers. As of December 31, 2024, Dmall provided technical services to 591 clients, such as DFI Retail Group, SM Group and Metro Group, demonstrating the widespread validation of its business model. View original content to download multimedia: SOURCE Dmall Inc. Error in retrieving data Sign in to access your portfolio Error in retrieving data Error in retrieving data Error in retrieving data Error in retrieving data

MySize Inc. Appointed Borja Cembrero Saralegui as Chief Growth Officer to Accelerate Global Expansion and Circular Fashion Strategy
MySize Inc. Appointed Borja Cembrero Saralegui as Chief Growth Officer to Accelerate Global Expansion and Circular Fashion Strategy

Yahoo

time30-05-2025

  • Business
  • Yahoo

MySize Inc. Appointed Borja Cembrero Saralegui as Chief Growth Officer to Accelerate Global Expansion and Circular Fashion Strategy

CEO and Co-Founder of Naiz Fit to Lead Growth Strategy and Innovation Across AI-Powered Retail Solutions AIRPORT CITY, Israel, May 30, 2025 /PRNewswire/ -- MySize, Inc. (NASDAQ: MYSZ), a global leader in AI-driven sizing solutions and omnichannel e-commerce platforms, is pleased to announce the appointment of Borja Cembrero Saralegui as Chief Growth Officer (CGO). As MySize enters its next phase of global growth and sustainability-driven innovation, the Company has appointed Borja Cembrero Saralegui who brings a proven track record in fashion-tech innovation, strategic growth, and AI deployment in retail. As co-founder and CEO of Naiz Fit—acquired by MySize in 2022—he played a pivotal role in scaling Naiz Fit's AI-powered sizing technology across more than 18 countries, helping global brands like Desigual and Canali reduce return rates, boost conversion, and deliver personalized shopping experiences. In his new role as CGO, Cembrero will spearhead MySize's international expansion strategy, oversee potential partnership and M&A opportunities, and strengthen the Company's position as a category leader in AI-powered fashion & retail solutions. "Borja is a proven innovator who has already demonstrated how AI and data can solve fashion's biggest challenges. With his leadership, we are doubling down on strategic growth, M&A, and scaling our circular fashion strategy with Percentil. I encourage investors to follow MySize closely — we're just getting started," said Ronen Luzon, Founder and CEO of MySize. "He has already proven the commercial value of AI in fashion retail. As CGO, we believe that he will be instrumental in driving accelerated growth, strategic innovation, and long-term shareholder value." Cembrero joins the executive team at a pivotal moment, supported by potentially breakthrough technologies in virtual try-on, size personalization, smart data platforms and the recent announcement on entering the circular fashion segment through MySize's acquisition of Percentil, a leading managed marketplace for second-hand fashion. Recent innovations include the Integrated Virtual Try-On solution and Naiz Fit's Generative AI strategy unveiled at CES and NRF 2025. "I'm honored to take on this role at such a transformative time for the company," said Borja Cembrero Saralegui. "MySize has unique technology, strong momentum, and a bold vision to redefine how fashion is experienced—online and offline. I look forward to building on this foundation to scale our impact worldwide." As part of his expanded remit, Cembrero will also lead the development of growth-focused initiatives across MySize's SaaS portfolio and digital retail platforms, ensuring continued innovation and agility in evolving markets. About MySize Inc. (NASDAQ: MYSZ) is a global leader in AI-powered size recommendation and digital commerce platforms for the fashion industry. With solutions like MySizeID and Naiz Fit, and its expansion into circular fashion through Percentil, MySize helps retailers improve fit, reduce returns, and enhance the customer journey—online and offline. We routinely post information that may be important to investors in the Investor Relations section of our website. Follow us on Facebook, LinkedIn, Instagram, and X (formerly known as Twitter). For more information, visit Forward-Looking Statements: This press release contains certain forward-looking statements within the meaning of the safe harbor provisions of the Private Securities Litigation Reform Act of 1995, including statements related to the Company's strategic and business plans, technology, relationships, objectives, and expectations for its business, growth.. These statements are identified by the use of the words "could," "believe," "anticipate," "intend," "estimate," "expect," "may," "continue," "predict," "potential," "project" and similar expressions that are intended to identify forward-looking statements. All forward-looking statements speak only as of the date of this press release. You should not place undue reliance on these forward-looking statements. Although we believe that our plans, objectives, expectations and intentions reflected in or suggested by the forward-looking statements are reasonable, we can give no assurance that these plans, objectives, expectations or intentions will be achieved. Forward-looking statements involve significant risks and uncertainties (some of which are beyond our control) and assumptions that could cause actual results to differ materially from historical experience and present expectations or projections. Actual results may differ materially from those in the forward-looking statements and the trading price for our common stock may fluctuate significantly. Forward-looking statements also are affected by the risk factors described in the Company's filings with the U.S. Securities and Exchange Commission. Except as required by law, we undertake no obligation to update or revise publicly any forward-looking statements, whether as a result of new information, future events or otherwise, after the date on which the statements are made or to reflect the occurrence of unanticipated events. Logo: For more information or to schedule a demonstration, please contact: Oren Elmaliah, CFOEmail: ir@ View original content: SOURCE My Size Inc.

MySize Inc. Appointed Borja Cembrero Saralegui as Chief Growth Officer to Accelerate Global Expansion and Circular Fashion Strategy
MySize Inc. Appointed Borja Cembrero Saralegui as Chief Growth Officer to Accelerate Global Expansion and Circular Fashion Strategy

Yahoo

time30-05-2025

  • Business
  • Yahoo

MySize Inc. Appointed Borja Cembrero Saralegui as Chief Growth Officer to Accelerate Global Expansion and Circular Fashion Strategy

CEO and Co-Founder of Naiz Fit to Lead Growth Strategy and Innovation Across AI-Powered Retail Solutions AIRPORT CITY, Israel, May 30, 2025 /PRNewswire/ -- MySize, Inc. (NASDAQ: MYSZ), a global leader in AI-driven sizing solutions and omnichannel e-commerce platforms, is pleased to announce the appointment of Borja Cembrero Saralegui as Chief Growth Officer (CGO). As MySize enters its next phase of global growth and sustainability-driven innovation, the Company has appointed Borja Cembrero Saralegui who brings a proven track record in fashion-tech innovation, strategic growth, and AI deployment in retail. As co-founder and CEO of Naiz Fit—acquired by MySize in 2022—he played a pivotal role in scaling Naiz Fit's AI-powered sizing technology across more than 18 countries, helping global brands like Desigual and Canali reduce return rates, boost conversion, and deliver personalized shopping experiences. In his new role as CGO, Cembrero will spearhead MySize's international expansion strategy, oversee potential partnership and M&A opportunities, and strengthen the Company's position as a category leader in AI-powered fashion & retail solutions. "Borja is a proven innovator who has already demonstrated how AI and data can solve fashion's biggest challenges. With his leadership, we are doubling down on strategic growth, M&A, and scaling our circular fashion strategy with Percentil. I encourage investors to follow MySize closely — we're just getting started," said Ronen Luzon, Founder and CEO of MySize. "He has already proven the commercial value of AI in fashion retail. As CGO, we believe that he will be instrumental in driving accelerated growth, strategic innovation, and long-term shareholder value." Cembrero joins the executive team at a pivotal moment, supported by potentially breakthrough technologies in virtual try-on, size personalization, smart data platforms and the recent announcement on entering the circular fashion segment through MySize's acquisition of Percentil, a leading managed marketplace for second-hand fashion. Recent innovations include the Integrated Virtual Try-On solution and Naiz Fit's Generative AI strategy unveiled at CES and NRF 2025. "I'm honored to take on this role at such a transformative time for the company," said Borja Cembrero Saralegui. "MySize has unique technology, strong momentum, and a bold vision to redefine how fashion is experienced—online and offline. I look forward to building on this foundation to scale our impact worldwide." As part of his expanded remit, Cembrero will also lead the development of growth-focused initiatives across MySize's SaaS portfolio and digital retail platforms, ensuring continued innovation and agility in evolving markets. About MySize Inc. (NASDAQ: MYSZ) is a global leader in AI-powered size recommendation and digital commerce platforms for the fashion industry. With solutions like MySizeID and Naiz Fit, and its expansion into circular fashion through Percentil, MySize helps retailers improve fit, reduce returns, and enhance the customer journey—online and offline. We routinely post information that may be important to investors in the Investor Relations section of our website. Follow us on Facebook, LinkedIn, Instagram, and X (formerly known as Twitter). For more information, visit Forward-Looking Statements: This press release contains certain forward-looking statements within the meaning of the safe harbor provisions of the Private Securities Litigation Reform Act of 1995, including statements related to the Company's strategic and business plans, technology, relationships, objectives, and expectations for its business, growth.. These statements are identified by the use of the words "could," "believe," "anticipate," "intend," "estimate," "expect," "may," "continue," "predict," "potential," "project" and similar expressions that are intended to identify forward-looking statements. All forward-looking statements speak only as of the date of this press release. You should not place undue reliance on these forward-looking statements. Although we believe that our plans, objectives, expectations and intentions reflected in or suggested by the forward-looking statements are reasonable, we can give no assurance that these plans, objectives, expectations or intentions will be achieved. Forward-looking statements involve significant risks and uncertainties (some of which are beyond our control) and assumptions that could cause actual results to differ materially from historical experience and present expectations or projections. Actual results may differ materially from those in the forward-looking statements and the trading price for our common stock may fluctuate significantly. Forward-looking statements also are affected by the risk factors described in the Company's filings with the U.S. Securities and Exchange Commission. Except as required by law, we undertake no obligation to update or revise publicly any forward-looking statements, whether as a result of new information, future events or otherwise, after the date on which the statements are made or to reflect the occurrence of unanticipated events. Logo: For more information or to schedule a demonstration, please contact: Oren Elmaliah, CFOEmail: ir@ View original content: SOURCE My Size Inc. Error in retrieving data Sign in to access your portfolio Error in retrieving data Error in retrieving data Error in retrieving data Error in retrieving data

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