Latest news with #NationalConsumerDisputesRedressalCommission
Hans India
2 days ago
- Business
- Hans India
10 states, including NCRDC, achieve over 100 pc disposal of consumer cases in July
New Delhi: In a significant achievement for consumer grievance redressal, 10 states, along with the National Consumer Disputes Redressal Commission (NCDRC), recorded a disposal rate of over 100 per cent in July -- indicating that the number of cases resolved exceeded the number of cases filed during this period, an official statement said on Sunday. Moreover, over two lakh users, including NRIs, have registered on the e-Jagriti platform since its launch (till August 6), and 85,531 cases have been filed through it this year alone. As per data from the Department of Consumer Affairs, NCDRC achieved a disposal rate of 122 per cent, while Tamil Nadu recorded 277 per cent, Rajasthan 214 per cent, Telangana 158 per cent, Himachal Pradesh and Uttarakhand 150 per cent each, Meghalaya 140 per cent, Kerala 122 per cent, Puducherry 111 per cent, Chhattisgarh 108 per cent and Uttar Pradesh, 101 per cent. Analysis of the data for the period from July 1-31 further revealed that the overall disposal of consumer cases across the country was substantially higher than the corresponding period in 2024, underscoring the continued efforts towards timely and effective resolution of consumer disputes. The Department of Consumer Affairs launched e-Jagriti on January 1, 2025 as a next-generation, unified digital platform to transform consumer grievance redressal across the country. Designed to enhance accessibility, transparency, and efficiency, the platform integrates legacy systems such as OCMS, e-Daakhil, NCDRC CMS, and the CONFONET portal into a single seamless interface, eliminating fragmentation for users. Now operational at the NCDRC and across all 36 states and Union Territories, e-Jagriti enables consumers and advocates to register via OTP-based authentication, file complaints from anywhere in India or abroad, pay fees online or offline, and track case progress in real time, according to the ministry. 'e-Jagriti stands out for its inclusive, citizen-centric design, offering digital case filing, document exchange, virtual hearings, real-time SMS and email updates, multilingual support, chatbot assistance, and voice-to-text features to aid visually challenged and elderly users,' it added. e-Jagriti integrates Bharat Kosh and PayGov payment gateways for seamless fee transactions, ensures secure access through role-based permissions and end-to-end encryption, and reduces reliance on paper and travel by fully digitising workflows.
Time of India
3 days ago
- Health
- Time of India
Negligence case: Relief for hospital and doctor
New Delhi: The National Consumer Disputes Redressal Commission recently exonerated a Delhi-based hospital and its cardiologist from allegations of medical negligence. "In light of the totality of the material on record, including the nature of the illness, the delayed presentation of the patient, the suppression of prior treatment history, the delay in obtaining informed consent, the fixed-fee CGHS payment model, and the exoneration by the Medical Council of India, no case of deficiency in service or medical negligence is made out against the opposite parties," stated the commission. Tired of too many ads? go ad free now The commission observed that there was a delay in granting consent by the patient's family on time. Further, the commission took note of the fact that the complaint against the treating doctor was dismissed by the erstwhile Medical Council of India, now the National Medical Commission. The history of the case goes back to 2015, when the patient was admitted to the hospital, National Heart Institute, with acute chest pain. Later, he died. The doctor was booked in April 2017, and the family of the deceased also filed a consumer complaint before the consumer panel and sought compensation of Rs 5.5 crore. The hospital and the doctor denied all allegations of medical negligence. The commission noted that even though the Delhi Medical Council held that there was medical negligence, the ethics committee of Medical Council of India exonerated the doctor.
Time of India
6 days ago
- Automotive
- Time of India
Court orders insurance company to pay Rs 2 lakh to Ghaziabad woman after it rejected her stolen car claim 10 years ago
The National Consumer Disputes Redressal Commission has directed National Insurance Company Limited to pay 75% of the insured value, Rs 2 lakh, to an Indirapuram woman after her car, bought for rental income, was stolen in 2015. The commission also asked the company to pay Rs 5,000 as compensation for mental agony and litigation costs within 45 days, failing which interest at 6% on the total due amount will be charged, a TOI report stated. Claim for stolen car Meena Devi filed her complaint on April 18, 2017, stating that she had purchased an insurance policy from National Insurance on December 2, 2014, to cover loss and damage to her car, valid for one year. She said, "The car met with an accident on Jan 13, 2015, and I claimed reimbursement for the repair. The claim was honoured by the company, and Rs 95,000 were reimbursed, but the company officials made me sign some blank documents and stamp paper under the pretext of record-keeping. Later, when my car was stolen on Oct 21, 2015, the insurance company refused to make any payment saying the policy was closed." Finance Value and Valuation Masterclass - Batch 4 By CA Himanshu Jain View Program Artificial Intelligence AI For Business Professionals Batch 2 By Ansh Mehra View Program Finance Value and Valuation Masterclass - Batch 3 By CA Himanshu Jain View Program Artificial Intelligence AI For Business Professionals By Vaibhav Sisinity View Program Finance Value and Valuation Masterclass - Batch 2 By CA Himanshu Jain View Program Finance Value and Valuation Masterclass Batch-1 By CA Himanshu Jain View Program Insurance company's response The company argued that it was justified in rejecting the claim, stating that the policyholder had submitted an undertaking on January 13, 2015, agreeing to close the policy after the accident claim. "The undertaking was vetted by the notary, so it is wrong to say that we took blank documents from the policyholder and used them as per our choice," the counsel added. The commission, led by president Praveen Kumar Jain and members Shailja Sachan and RP Singh, noted a discrepancy in dates. The undertaking was signed on January 21, 2015, while the stamp paper on record was purchased on January 24, 2015. "It is hard to believe that the policyholder applied for cancellation of the policy," the commission observed.
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Business Standard
28-06-2025
- Health
- Business Standard
Consumer body backs medical negligence claim, awards ₹10 lakh compensation
The National Consumer Disputes Redressal Commission upheld a state consumer commission order holding a doctor responsible for medical negligence while reducing the compensation for mental agony to Rs 10 lakh, according to an official order. The commission comprising presiding member Bijoy Kumar and member Justice Saroj Yadav, was hearing the appeal filed by Dr P Yashodhara challenging the March 2019 order of the Andhra Pradesh State Consumer Disputes Redressal Commission awarding Rs 30 lakh as compensation to the complainant for mental agony, along with other costs, after holding the doctor guilty of medical negligence. The complainant, K Sreelatha, alleged that because of the doctor's negligence during a forceps delivery performed on April 17, 2011, the baby suffered serious crush injuries to the scalp and his right ear pinna was also crushed and detached. Sreelatha further alleged that due to these injuries, the baby sustained brain damage and had become mentally disabled. In an order dated June 6, the national commission said that the doctor's hospital did not obtain "informed consent" for surgery, and the baby suffered injuries on his scalp and perichondritis of the ears, evidenced by the discharge summary of the second hospital wherein the baby boy was admitted for further treatment. The commission, however, said that it was difficult to correlate the injuries suffered on the scalp with the subsequent "mental retardation" suffered by the boy as no evidence for it was submitted. "The state commission has gone into detail and given a well-reasoned order, and we find no illegality in holding the appellant doctor responsible for the injury caused to the scalp of the baby, which had necessitated further treatment in another hospital. Thus, medical negligence is established," it added. The commission also said that the compensation of Rs 30 lakh awarded for suffering mental agony appeared to be on the higher side, and the state commission did not provide any finding on how the amount was arrived at. It said, "There is a stay of around one and a half months in Chennai for the treatment in the second hospital. For this period, the amount of Rs 10 lakh as compensation would be in order considering the quantum of injury and the gravity of negligence in using forceps." The commission also directed payment of Rs 72,530 for the treatment expenses and Rs 50,000 for litigation costs.
Time of India
26-06-2025
- Business
- Time of India
Arrest realtor for delay in delivery, refusing refund, orders NCDRC
NEW DELHI: Keeping home buyers in the lurch by delaying construction of a housing project for more than a decade and then defying the National Consumer Disputes Redressal Commission's order to refund the money cost dearly a Bengaluru-based real estate company as the commission issued an arrest warrant and directed the city police commissioner to arrest its managing director and bring her before it. Tired of too many ads? go ad free now The commission had earlier issued a bailable warrant against Disha Choudhury, the managing director of company Dreamz Infra India Ltd for not complying with its order to appear before it. Left with no option, a bench of Justice Inderjit Singh and Sadhna Shanker directed her arrest. The court passed the order on a plea of homebuyers who approached the commission through advocate Chandrachur Bhattacharya seeking execution of commission's 2022 order to refund the money which was upheld by the SC also. The commission had in 2022 directed Dreamz Infra India Ltd to complete construction and offer possession to the homebuyers along with delay interest of 9 % per annum or refund the money. Thousands of buyers who had booked flats in the housing projects in Bengaluru in 2012 were cheated by the company as they were promised possession in 2014 but were left waiting for their flats even after 11 years of the deadline. NCDRC had in April issued bailable arrest warrants against Choudhary with directions to release her on personal bail bond of Rs 10 lakhs with one surety of the like amount but the city police informed the commission that it could not locate her to execute the warrants.
