Latest news with #NationalConsumerHelpline
Scoop
31-07-2025
- Business
- Scoop
Fiji: Consumer Alert Issued On Rogue Traders With Repeat Complaints
Once again, the alarm is being sounded on unethical trading practices in the marketplace, this time spotlighting a company that has become notorious for misleading, ignoring, and frustrating Fijian consumers. Raj Roofing has, over a five-year period, become a symbol of what is wrong with repeat offending traders. Since 2020, the Council has received numerous complaints against Raj Roofing, and the complaints continue to persist to this day. What is particularly alarming is not just the volume of complaints, but the repeated nature of the issues raised, coupled with the trader's consistent refusal to take responsibility. Equally concerning is that Raj Roofing operates under numerous different aliases across social media platforms, which creates confusion for consumers trying to identify or contact the business. In addition to using various business names, they also maintain multiple social media accounts under slightly altered profiles. This deliberate tactic makes it difficult for customers to trace the business, verify its legitimacy, or hold it accountable when issues arise raising serious concerns about transparency and consumer protection. In a recent case received by the Council, a consumer reported paying Raj Roofing in full for the purchase of a water tank and a 200-litre drum. However, after receiving the payment, the company failed to deliver the items as promised. Attempts by the consumer to follow-up were met with silence and eventually, the trader blocked the complainant's number entirely, effectively cutting off all communication. Council CEO Seema Shandil says it is time to speak out against businesses that persistently exploit consumers. 'These businesses are not simply making errors, they are intentionally attempting to take money and disappear, disregarding legitimate consumer concerns and operating in ways that undermine trust. This is why we are issuing this advisory: - to protect consumers from further harm. Consumers are urged to be alert to red flags such as traders avoiding documentation, refusing receipts, or operating only through social media without a clear point of contact. Anyone who believes they've been misled or mistreated by these or other traders is encouraged to contact the Council by calling the toll-free National Consumer Helpline on 155 or emailing complaints@
Time of India
05-07-2025
- Business
- Time of India
Consumers get refund of 7.14 cr in last 2 months with NCH support
New Delhi: National Consumer Helpline (NCH) has helped consumers in getting refund of Rs 7.14 crore in the last two months from retailers, including e-commerce players. In an official statement on Friday, the Department of Consumer Affairs highlighted that the NCH "facilitated refund of Rs 7.14 crore to consumers in last two months". With the assistance of the helpline, 15,426 consumer grievances related to refund claims were addressed. The grievances were related to 30 sectors. The NCH is a key initiative of the department and it plays a crucial pre-litigation role in resolving consumer grievances swiftly and amicably. The redressal of consumer grievances at the NCH-level reduces the burden on consumer commissions under the Consumer Protection Act, 2019. Elaborating further, the department noted that the e-commerce sector contributed maximum 8,919 grievances. Hence, the refund was also the highest in this sector at Rs 3.69 crore. "The facilitation of Rs 7.14 crore in refunds between April 25 and June 30, 2025 reflects the efficacy and responsiveness of the helpline, driven by the expansion of convergence partners and strong stakeholder engagement," the statement said. On the NCH, consumers can register their grievances in 17 languages through a tollfree number 1915.
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Business Standard
04-07-2025
- Business
- Business Standard
Consumers get ₹7.14 cr refund in 2 months via consumer helpline support
National Consumer Helpline (NCH) has helped consumers in getting refund of Rs 7.14 crore in the last two months from retailers, including e-commerce players. In an official statement on Friday, the Department of Consumer Affairs highlighted that the NCH "facilitated refund of Rs 7.14 crore to consumers in last two months". With the assistance of the helpline, 15,426 consumer grievances related to refund claims were addressed. The grievances were related to 30 sectors. The NCH is a key initiative of the department and it plays a crucial pre-litigation role in resolving consumer grievances swiftly and amicably. The redressal of consumer grievances at the NCH-level reduces the burden on consumer commissions under the Consumer Protection Act, 2019. Elaborating further, the department noted that the e-commerce sector contributed maximum 8,919 grievances. Hence, the refund was also the highest in this sector at Rs 3.69 crore. "The facilitation of Rs 7.14 crore in refunds between April 25 and June 30, 2025 reflects the efficacy and responsiveness of the helpline, driven by the expansion of convergence partners and strong stakeholder engagement," the statement said. On the NCH, consumers can register their grievances in 17 languages through a tollfree number 1915. They can also complain through the Integrated Grievance Redressal Mechanism (INGRAM), an omni-channel, IT-enabled central portal. Multiple channels are available for this purpose, including WhatsApp, SMS, email, the NCH app, the web portal ( and the UMANG App.
Hans India
04-07-2025
- Business
- Hans India
National Consumer Helpline refunds Rs 7.14 crore to consumers in 2 months
New Delhi: The government on Friday said that the National Consumer Helpline (NCH) has successfully facilitated refund of Rs 7.14 crore to consumers in the last two months. The redressal was achieved across 30 sectors, effectively addressing 15,426 consumer grievances related to refund claims, according to the Ministry of Consumer Affairs. Notably, the e-commerce sector accounted for the highest volume of grievances, registering 8,919 grievances, and correspondingly, the highest refund facilitation amounting to Rs 3.69 crore. This was followed by the travel and tourism sector, which saw refunds of Rs 81 lakh. Grievances related to e-commerce refunds came from across the country, with the highest (1242) from Uttar Pradesh and even smaller regions like Sikkim and Dadra & Nagar Haveli registering complaints — reflecting NCH's effectiveness as a truly nationwide consumer redressal platform, said the ministry. 'The facilitation of Ts 7.14 crore in refunds between 25th April and 30th June 2025 reflects the efficacy and responsiveness of the helpline, driven by the expansion of convergence partners and strong stakeholder engagement,' the Department noted. This increase in the number of grievances and dockets registered at NCH also indicates the growing outreach of the platform, specially through digital modes such as calls, the web portal, WhatsApp, the NCH App, UMANG, CPGRAMS, SMS, Email and AI-enabled chatbot. This also highlights NCH's vital role in ensuring timely, hassle-free grievance redressal and reinforces its importance as a trusted, pre-litigation platform promoting consumer welfare and marketplace transparency. This helpline has emerged as a single point of access for consumers across the country to seek grievance redressal at the pre-litigation stage. Consumers can register their grievances in 17 languages through a toll-free number 1915. The Department reiterated its commitment to strengthening consumer protection framework and urges all consumers to actively utilise the helpline to safeguard their rights and seek timely redressal. The NCH plays a crucial pre-litigation role in resolving consumer grievances swiftly and amicably, reducing the burden on Consumer Commissions under the Consumer Protection Act, 2019.
Time of India
03-05-2025
- Business
- Time of India
Phones, tabs 1st items in index of repairability
Smartphones and tablets will be the first two electronic consumer items to be brought under the ' Repairability Index ' regime. The 'repairability index' is a label that manufacturers put on electrical and electronic equipment to inform consumers about the repairability of the entire product or its components. The index rates products on six core parameters - disassembly depth; repair information; availability of spare parts within a reasonable timeline; software updates; tools; and fasteners (types and availability). Index by original cos will enable people make informed choices A govt-appointed committee has recommended to the consumer affairs department a self-declared 'Repairability Index' by original manufacturers for these products to enable customers to make informed choices. The manufacturers will have to rate the devices on this index upfront so that consumers get full information, as per suggestions of the panel. As per the complaints lodged with National Consumer Helpline (NCH), a large number of consumers face issues while seeking repair for their mobile phone and tablets. The number of such complaints has increased from 19,057 in 2022-23 to 21,020 in 2023-24 and to 22,864 in 2024-25. by Taboola by Taboola Sponsored Links Sponsored Links Promoted Links Promoted Links You May Like Scarlett Johansson, 40, Shows Off Her Real Size In A New Vacation Photos 33 Bridges Undo The govt panel has also suggested that the index should be displayed at the point of sale/ purchase, e-commerce platforms and in the form of QR code on packaged products. In an official statement, the consumer affairs department said that the committee constituted for the Framework on Repairability Index in mobile and electronic sector has submitted its report. Scoring criteria was evolved for each of these parameters and weightages were decided. "After aggregation of weightages for priority parts, a RI on a five-point numeric scale is arrived at," govt said. The panel has identified priority parts which are most prone to frequent failures and have high functional relevance. Now the department will examine the recommendations and come up with a draft guidelines for wider stakeholders consultation before bringing out final guidelines. Sources said since the committee has given its reporter after long consultation with stakeholders, including representatives from Apple, Samsung, Google, Vivo, HMD Mobiles, Dell and HP, there is high likelihood of most of the recommendations becoming part of the guidelines. Stay informed with the latest business news, updates on bank holidays and public holidays . AI Masterclass for Students. Upskill Young Ones Today!– Join Now
